Universal Slots, Will's Casino, Ovitoons Casino, Gudar Casino, Gioo Casino Support and Complaints Thread

Today is Thursday, March 2 and I have not received any payments. According to the rules of the casino, payments are processed within 24-48 hours. Let me remind you that I passed the verification on February 24 at 7 am. Write again to the casino and ask what is going on ?

Hi nadezhda199022,

We will notify Casino Rep regarding your withdrawal. Once we get a response we will get back to you instantly.

Keep an eye on this thread.

Thank you.

It's been 10 days since verification, but nothing has been brought out to me. They don't respond by email and in the chat they say don't worry, we will process your payment. But nothing happens

Hello nadezhda199022,

We will send them a reminder to inquire about this matter. Hope that we will get a quick answer.

Keep you posted.

We paid 490 dollars, I'm waiting for the remaining 800

Hello nadezhda199022,

We are glad that they have started paying you your winnings! 

Keep us informed for the rest of amount.

Another $300 was paid. But with another 1 application , the situation is unclear , the application was for $ 500 of real funds . The casino canceled it and $ 168 remained on the balance instead of $ 500. I wrote to the chat about it and waited for an answer for more than 30 minutes , but they could not explain anything to me and did not even answer . I ask the casino representative to clarify this situation

Hi nadezhda199022,

We are glad that your case is progressing day by day and that they have paid you the money.
We hope that Casino Rep will explain why you have $168 left on your account.

Please keep us informed.

Thank you.

Hi nadezhda199022,

Do you have any news regarding this case?

Has your case been resolved?

Hi nadezhda199022,

We will close this complaint due to inactivity of submitter and mark this case as Resolved.

Hi. Universal slots username  nad********          
Hi, I played this slot. And when the bonus ended , there were 2 spins left , the game crashed and I can 't enter this slot anymore . It doesn 't load to the end . The winnings from this bonus were not credited because it did not end. I tried downloading this slot via another browser and vpn. But it still doesn't load. I tried to write to the casino chat, but it doesn't work

Hello nadezhda199022,

Sorry that you are facing this kind of issue. We will notify Casino Rep to inquire about this matter. 

Keep an eye on this thread.

Thank you.

Hello nadezhda199022,

We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that they will get back to us.

We will keep you informed.

Thank you.

Hello nadezhda199022,

We still haven't received any update from their end. Once we hear back we will get back to you.

Thank you for your patience.

Keep you posted.

Hello nadezhda199022,

Unfortunately we didn't get any response from Casino side about this matter. 

We are forced to close this complaint due to Casino unresponsiveness. We would like to help but our hands are tied.

Thank you for your understanding.

universalslots.net and his casino sister blocked me from any bonus

Hello Metwaly Yasen,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!
 

Hello Metwaly Yasen,

We're still waiting for your username, if you would like us to try to assist you with your issue please send your username via private message. 

Hello Metwaly Yasen,

Since we never received your username we're going to close this complaint. 

I've been registered at this casino for a long time, but I haven't played. I recently received a bonus offer in the mail of 20 free spins without a wager, used them and won more than $200 in another slot after that. after that, I asked support if I could withdraw my winnings, they told me that I could withdraw no more than $ 50 from the no deposit bonus after I made a deposit and wagered it x5. A few days later, I made a $48 deposit and was offered a 200% deposit bonus and 20 free spins, I used it and started playing. I managed to win. I made an application for withdrawal of $ 243 and it was canceled and the entire balance was written off up to $ 48 - the deposit amount. now they do not allow me to withdraw anything, they require me to win back this $48 deposit with a x5 wager again

Hello ewgen99,

Unfortunately, they have these as rules in their T&Cs:

"Any winnings from no deposit bonuses are limited to 50 euros"

"To make a withdrawal the player must make a deposit and wager 5x Casino and 10x Live Casino"

Those are stated as disadvantages by our team on their review page. 

If you would like us to contact their representative anyway and inquire about your case please send us your casino username via private message. 

I replied to you in private messages

Hello ewgen99,

Thank you for sending your casino username via private message. We're going to contact the casino representative and ask for additional information on your issue. As soon as we hear back we'll update you on this thread. 

Hello ewgen99,

The casino rep got back to us and provided us with the following information: 

"The player mixed the winnings from the no-deposit bonus with those from the deposit bonus, which is prohibited at this casino. 
 
The player should have deposited to request his first withdrawal from the No-deposit bonus + his deposit and later, deposited again to activate the deposit bonus. Based on the above, we suggest the player withdraw his deposit, activate another deposit bonus, and play again."

Hope that this clarifies your situation, we're going to close this complaint and mark it RESOLVED. 

I didn't mix any bonuses! The 20 no deposit free spins I used were without a wager! all winnings from this no deposit bonus went to the main account! plus, after I made a deposit, I was generally told that no deposit bonuses are not available for players from Russia! I do not advise you to contact this casino!

hello someone know whats going with gudarcasino in the LCB group ? they changed UI , removed live support wven when i am VIP i cant contact support now i have pending 20 € from last slot race and 50 free spins from this slot race that should be payed out this week but the 20 € wasnt payed out and no way to contact them , they do not respond to emails

screenshot of the slot race in atachment

Dear CreazyXX,

We will check now with the casino rep and update you here on the thread as soon as we hear from them.

Thank you for your patience.

Now it is 20 euro from current slot race got updated ower night still didnt got the last reward from last week

Dear CreazyXX,

Please send us your casino username via PM so that we can forward it to the casino rep and check your account.

Thank you.

Also posting history of bonuses to provide that the money wasnt added from slot race the X5 Is from 3 weeks back that was last bonus from slot race 

Dear CreazyXX,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Update Got one of the bonuses but dont know with one it is still one is missing

Hello CreazyXX,

Thanks for letting us know. Please keep us updated on the progress.

ok got both bonuses payed out now but still would want why they removed live support if you cna ask gudar

ok another problem with gudar casino .... its jsut keep stacking after they changed the UI and removed support the bonus from the slot race is cleared i am up to 150 € from 24 € and its still in bonus balance instead i nnormal balance i ower cleared ower 80 points and still it is counting

Me own fault had unplayed round in one slot and it was blocking the clearing of bonus

Dear CreazyXX,

Thank you for updating us on your case. If you need any further assistance, please let us know.

Just Now i need assistance deposited with bonus of free 100 spins wager free minimum depo 30 deposited 39 the free spins was activated but there isnt single free spin in the slot that should have the free spins its again gudar casino And they still dont have live support on their site  also i did 30 euro depo to Wrong crypto adress Is their depo adress change every depo i did depo 30 euro to the last wallet i was using on gudar thinking it would be the same i wanted refund or get the money in their site soo far no response to mě both emails i send them about the Wrong depo 

Hello CreazyXX,

We've contacted the casino rep and inquired about this matter. As soon as we receive a response from them, we'll let you know, so please keep an eye on this thread.

Thanks i am not touching that 39 Till i got the 100 spins also i Did use the contact us in their site when i did Wrong depo to Wrong wallet but it was gudar wallet provided them the transaction And no answer et all to me email 

Hello CreazyXX,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Dear CreazyXX,

We still haven't heard back from the casino so we've sent them another follow-up email. Hopefully, this time we'll receive a response.

Thank you for your patience.

they did give me the 30 € that got depod to wrong adress but still the 100 free spins didnt got even one of the spin yet also their support chat is back   

edit : 100 free spins was added to diferent game us repayment all fixed

Dear CreazyXX,

Good to hear that! Thank you for letting us know. 

We will now mark this case as resolved.