Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle, Wizbet Casino Support and Complaints Thread

Hello! buggars here again. I won over the weekend $1000 at Grand Eagle. I went to find out about how long it will take for a payout. As usual forever how long now their excuse is they're having problems with their processors and can't tell how long it will take. It has been extensive waiting in the past and they should've fixed this processor issue long time ago in my opinion. Can you please check on my withdrawal for me "Again". Thanks in advance 

buggars

Casino id = buggars 

Hello buggars,

We've sent an email to the Casino Representative regarding your withdrawal issue. Keep you posted.

Thanks so much for your quick response

buggars 

Hello buggars,

The Casino Representative has just advised us that your withdrawal has been flushed and will be processed shortly. 

Thanks so much Sydney. I truly appreciate everything you have done now and in the past.

Buggars

I got my direct deposit on yesterday. Thanks so much!!

buggars

Hello buggars,

We're glad to hear that. Thanks for letting us know. 

Hello

I made withdrawal 600 euro to skrill But I don't get money

Congratulations on your fantastic win at Grand Eagle !

Your casino sign-in is:  
Your withdrawal of € 600.00 were processed at 7/18/2019 8:12 PM (US Eastern Standard Time).

and site don't work more than a week:

Access denied
This website is using a security service to protect itself from online attacks.
Please try again later

Hello ovaaal,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal. 

SCAM.SCAM.SCAM.SCAM!!!!!!!##DO NOT PLAY AT THIS PLACE.........THEY WONT PAY YOUhad 447 in my account play through was done in tried to cash out .they told me i had more than one account. Witch I don't think i did but if some opened one with my email address they should check that before you play then they took all my money ...i bet 1$to a million if I'd had lost money they would not have said nothing..scam scam scam

Hello Hiitihg,

Could you please send me your Treasure Mile casino username in PM inbox and we'll contact the Casino Representative to check what happened.

Hello, still access denied 

and let them call me to confirm the my phone number.

Hello ovaal,

Could you please let me know from which country did you try to access Grand Eagle site?

needing help with verification proccess, i dont have a utility bill in my name, i do have a bank account that i share with my gf and i have pay stubs i can submit, i have a drivers license as well of course. Im hoping that being part of lcb for a good while now as well as at times a very active member as well, can help to verify that i am, in fact, me

username: wrinkle22

Hello Jow Wrinkle,

Please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your verification issues. 

However, we can't verify your identity though you've been a member of our forum for long time, since we don't ask for any documents during registration to our forum. You'll have to provide the documents the casino requested from you in order to pass KYC procedure.

This is a #hithole casino group and should be avoided. They stall and steal from their players. 

Dear Joe Wrinkle and LCB Members

Happy New Year to you and all our LCB Members.

First and foremost we would like to thank you for your feedback. It is much appreciated.  

Please note that one of the Customer Service Managers will be calling you to promptly resolve the matter.

Kind Regards

Genesys Club Casino Support Team 

Hello, I'm played in grand eagle casino a half year ago. But now I can't 

If I'm entered to the site I see:

Access denied
This website is using a security service to protect itself from online attacks.
Please try again later

Hello ovaaal,

Grand Eagle Casino now accepts only players from Canada, New Zealand and USA. That's why you can't access their site any longer.

Okay, but I have 600 euro balance. How can I withdrawal that? 

Hello ovaal,

We'll check with the Casino Representative what needs to be done. Pleae keep an eye on this thread for the updates.

Hello ovaal,

Could you please PM me the email address you've registered with at Grand Eagle Casino and the Casino Representative will check your account.

Hello ovaaal,

The Casino Representative has just advised us that you need to contact their support team and they will guide you through the process.

Please let us know if you've mananged to withdraw your money.

They don't answer me to my e-mail.

In live chat don't help me with that...

Hello ovaaal,

We'll contact the Casino Representative again. Please keep an eye on this thread for the updates.

Representative is online.

I'm don't get answer.

They have not responded to letters for a long time. Therefore i'm worried

Hello ovaaal,

The Casino Representative is replying to our emails and he says that their technical team is trying to find the way how you will be able to log into your account again and request a withdrawal. 

Please keep an eye on this thread for the updates.

This casino is crooked. I deposited via bitcoins about 9 or 10 times. I lost every time except my last deposit which I was about to make all my losses back plus about $100 extra. When I cashed out and verified my information. I noticed my withdrawal was $100 short. Upon inquiring about it. I was told due to the price of bitcoin going up. They deducted $100. WTF? Bitcoin deposits are converted into USD at their casino. Regardless if the price went up or down. They should have paid me the equivalent of my cashout in the new BTC amount. No casino that I have ever played this has ever done any type of rogue behavior like this before.  Upon researching, I noticed there were lots of complaints about stalling and runarounds being done by this casino group. 

What for? After all, then I still can't play there anymore.

This can drag on for a very long time. And judging by this topic, to delay - they love it very much.

They have my skrill. What is the problem of transferring money there?

I can also use the extension in the browser chrome - browseс and log into my account and make a withdrawal of funds, if they allow me to do so.

Hi there ovaal,

The technical issue has been resolved for you and you will be able to log in to your casino account. Your country's access has been granted for the next 7 days in order to process your withdrawal.

Please note play through still needs to be met in order for the withdrawal to be paid.

Should you need any more information, please contact support for further assistance. 

Regards,

Julian

What do you mean? 

...

You currently have an active Operator Bonus (Bonus applied by operator on 1/17/2020 1:52:18 PM).
The amount of the bonus was € 621.25. Any winnings from this bonus will be redeemed to your cash balance once playthrough is met. Terms and conditions may apply to any withdrawal you request after completing this bonus.
The initial bonus amount of € 621.25 is not redeemable for cash.
More Info
You have achieved € 0.00 of € 24,850.00 playthrough required.

I'm don't get that bonus!!!!

I'm make withdrawal, but withdrawal was cancelled (not me)

and they added me bonus!!!

how is this possible? what for? so that I could not withdraw money? I demand that you cancel the bonus.

why life chat ignored me and closed session???

why are you calling me constantly?

What can I tell you? I do not know English. tell me what to answer you and I will answer.

Your Withdrawal Balance

You are unable to make a withdrawal because you have an Active Bonus
Click here to see your Active Bonus

DELETE that please.

Hi ovaal,

Our customer support team sent you an email with regards to the playthrough - I have pasted it below for your reference:

Hi there Darya,

Thank you for joining us at the casino.

You claimed a match bonus to the value of €800 on 18 July 2019 which had a play through amount of 32 000. You only managed to achieve 4044 of that when you processed your withdrawal. You will need to complete the difference of 27 956 before you will be able to withdraw the €600 as initially requested.

I have returned the deposit and included a bonus with the relevant required playthrough attached in to your account. You should see this on log in.

Please feel free to contact us again should you require further assistance.

Kindest regards,

Kim Stewart
Grand Eagle Casino Host
[email protected]
US Toll Free: 888 595 5835

Grand Eagle Live Chat:
https://grandeaglecasino-webapps.bosurl.net/Public/Chat.aspx?Context=Main+Website&[email protected]

Please confirm receipt of this email? 

Regards,

Julian

Why are you cancelled my withdrawal and added that bonus???

I'm not cancell my withdrawal.

I tried to play free spins, and then you yourself canceled the bonus and now I have an active bonus balance through your fault. I demand that you withdraw my 600 euros and remove this bonus.

I'm lost that bonus (800 eur.)

and make deposit 50 eur without bonuses.

Thank you. It was promised that on Monday they will send my request for processing and withdraw money within the next week.

Hi ovaal,

I see you chatted with Kim from Grand Eagle. All has been resolved. Your withdrawal will be paid out on Monday, and you will receive your funds during next week.

Regards,

Julian

What is mean????!!

Live chat say: "Withdrawal was voided due to claiming consecutive bonuses without making a deposit in between"

please stop this circus and withdraw money.

Lcb, please contact them and find out what is the matter.

Why do your operators constantly close the chat themselves? if they cannot answer the question, they constantly close the chat session.

it is unbearable.

Hello all,

I took a 300% bonus on my first deposit (200 euros), I lost it completely
and after that made a 50 euro deposit without any bonuses.
won 600 euros and put it on the withdrawal of money, but you did not withdraw to me.
Then I made a withdrawal of money again.
on my balance was 0.00

I took 3 loyalty bonuses that I lost
I still had 0.00 in my account (because the money was withdrawn)
on the 4th no deposit bonus, I noticed that was added a balance (the operator canceled the withdrawal and personally added another bonus to my 600 euro, which I withdrawn and which should not have been at all!
this is the obvious incompetence and deception.
after I started explaining to them everywhere, they realized their mistake.
and canceled the mistakenly added bonus for my 600 euros.

8.5.3 All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses.

I made a withdrawal of funds
therefore, did not claim to win from the taken bonuses.
I claimed only my money (which without any bonus)

I demand that they return and withdrawal my money.
I didn’t claim to win (even though I lost them for fun) with no deposit bonuses, because at that moment I had 600 euros withdrawn pending.
you yourself were mistaken and canceled my conclusion when I took loyalty bonuses.
"8.5.3 All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses."
I do not need them.
just withdraw my 600 euros.

depending on whether you withdraw money or not
I will write complaints with proofs in well-known gambling forums, and I will also send a structured complaint to your licensee

By the way, six months ago I could play in this casino. (because I'm from Belarus)
I can’t play now, but they gave me access so that I could withdraw 600 euros from my balance.
so just withdraw my money.

Hello ovaaal,

We've sent an email to the Casino Representative and asked him to check what's going on here. Please keep an eye on this thread for the updates.

600 eur - it's real money, not bonus.

Hello.

Why is the representative online but not responding?

These "free" bonuses did not affect anything - this is the first
second - players from Belarus cannot play at your casino right now, so you just had to withdraw money
third - "8.5.3 All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses."
but there were no results.

fourth - you did not withdraw my money for more than six months
it turns out that casinos are scammers and should be blacklisted.
if no answer is given today, I will make sure that they know about their fraud on every gambling resource that I know. and of course I will send a complaint to the licensee.

Dear Ovaaal and LCB Members

I would like to firstly apologize for the grave inconvenience caused regarding your withdrawal request. Your comments are understandable.

As per my private message, your withdrawal is being processed today.

Once again, I would like to humbly apologize for the inconvenience caused but do thank you for your patience and understanding.

Kind Regards

Julian

Hello. I'm still don't get money. 

What does it mean? 

I am confused that the last transaction is highlighted in red.
I am confused by the answer in live chat.
I am confused that the representative is not responding again.

I hope this is a misunderstanding.

"Mia:
Those winnings were declined Darya, you will not receive them I'm afraid."

Hello ovaaal,

We're sorry to hear that. We have asked the Casino Representative to check what happened and why that cashout has been reversed. Keep you posted.

Dear Ovaaal and LCB Members

I would like to confirm that your withdrawal has been processed successfully, We are now waiting for the funds to reflect on your end.

We do apologise for the error shown in the above chat, This has now been resolved.

Kind Regards
Julian