CLOSED: THE FORTUNE LOUNGE GROUP

Hi LCB Members,

I would like to take this opportunity to introduce myself.

I'm Wayne W, a relationship manager at Fortune Affiliates.

I have been in the online gaming industry for a long time and will be able to be of assistance at any time.

Fortune Affiliates is the affiliate management company retained by THE FORTUNE LOUNGE GROUP
7Sultans Casino,
Royal Vegas Casino
Vegas Palms Casino
Platinum Play Casino
Vegas Villa
Desert Dollar
Fortune Room
Vegas Towers
Added 7 Aug 2015: Wintingo and DizzyWin

Please feel free to drop me a private message if you have any questions, requests or suggestions.

I will convey your messages to the Fortune Lounge support department and ensure on the most excellent responses.
 

Hello there..I have signed up at Poker Time sometime earlier this year but for some reason I was locked out. I have an for each Fortune Lounge casino and this is the only account that I was ever locked out from. I would like to know if you could possibly help me fix it. Many Thanks

jamkam02

Hello Wayne and welcome to the forum.......you guys have ALOT to compete with here, are you guys giving out any appreciation freebies to your customers here?? Vegas Regal is.................

Hi jamkam02,

Please can you private message me your Poker Time account number. 

Hi satansmuff,

Thank you for your welcome.

We do have a some great appreciation freebies, starting off with a LCB Exclusive, Grand Slam of Slots, Tournament Contest. There are 5, Grand Slam of Slots Final, tickets up for grabs.

Make sure you join this contest now, and get in line to walk away with that $1,000,000 first prize.

https://jswqzs.com/onlinecasinobonusforum/archive/lcb-exclusive-grand-slam-of-slots-tournament-contest

I wasn't reffering to freerolls that just about all microgaming casinos have [which techincally aren't even free since you have to compete with people who are rebuying] I was inquireing about free bonus money, like Vegas Regal has been handing out!!

I signed up to Vegas Palms Casino last week. Today I got a phonecall from them. I don't like to speak english on the phone but this one turned out to be really funny.
Of course he wanted to give me a great bonus for my first deposit...and since I am from Sweden he told me I could get "20 swedish krona".
I wonder how much he expected me to deposit for that great bonus? It is nearly $3

hello,

well - it is quite fine to see you here: due to the fact that i was locked at sultans and on my question for the reason => We reviewed the account and noted that the Player Security Department locked the account due to discrepancies found on it.  Please understand that the decision has been made final and the account it to remain locked. Due to security reasons we will not be able to disclose any further information as to why the account has been locked..... on the question for the money (was winning, so about 250-300 USD) => ....., unfortunately due to the account being locked, we will not be able to transfer the money back to you.
Please note that under the terms and conditions it does state that we have the right to withhold payment from you if we suspect any discrepancies on your account.well - the discrepancies i told you in a mail before - german citizen, working for an austrian company and staying in thailand with the company laptop....but nobody interested and quite easy for you: someone winning with his first deposit =====> you lock him, keep the money and on questions like WHY????? you give due to "security reasons" no answer....POOR!!!  >:( >:(....................and if anybody wants the mail with all answers, no problem - just give me an IM.....

what the hell is the point of having a casino rep at the forum if they don't even bother to log on or reply to people for weeks at a time.....the rep for this site last posted on Oct. 15...........!?

Hey Zuga
Can you kick slack reps out ? lol haha I think if they are slack and don t respond to us the members you should send them marching what do other members think

  I guess you'd have to find him first!

Yes Zuga.....I agree, what kind off support are they giving us when he hasn't even logged on for a month now.....I think LCB needs to drop them, they don't deserve to be associated with such a respectable group as LCB. What would new members think if they came here and this was the first post they had and never get responded to??  They are a terrible group to start with and now this rep is giving LCB a bad name!!

I think Wayne was / is on vacation. Ill give him a heads up.

But so you all know, they, the Reps, dont have to be here, but they choose to be, so please give them more credit for what they are trying to do here.

Thank you all



_______________________________
UPDATE

Wayne is on vacation til 16th November

i got upset at royal vegas because ive had more than one chat session where i would get no response for extended periods of time and when i would get someone to respond they would always tell me im not eligible for whatever bonus i was inquiring about. their $1200.00 promo consists of 6 deposits and i had to debate(argue) with someone for 3 of those deposits to prove i was eligible and entitled to the deposit bonus, and now with this promo of $15 that they're having, when i tried to claim it, i got a message saying due to the purchases in my account im not eligible for the bonus.

when did royal vegas become so difficult?

I think your comment is gonna go unheard....Oct. 15 was his last post here....

Im going to notify the Rep.

Zuga

Fortune lounge used to be okay about a year ago. I first signed up to dessert dollar when they had a 30nd about a year and a half ago. Out of that i was incredibly lucky and got 19,000 which i cashed out immediately. Of course after that I only won 1500 which i cashed out. Since then I havent really won a thing worth redrawing. In the past year they have been really bad with deposit match offers and only give half decent ones if you deposit hundreds a week. Then they have this stupid rule now where you have to deposit at least 100 before you MAY get 10%. Its seriously stupid and I argue with support every time. They dont even offer free spins. Why are they being like that when they are competing with so many other micro gaming casinos. The reason I deposit there is that I have my currency and they have high temps on the games I like, like good to go. So every time I deposit its the same headache of trying to get a bonus. I signed up to their other casinos too and they had 100% welcome back offer which i thought great finally. I had those on all my casino accounts so I deposited on three different casinos within fortune lounge. Then support told me that I as it was only 100% match up to 70 i could only get that maximum amount on the total amount of the deposits made combined. Okay then I thought that was pretty poor form and no asterix to state that on the promo page in the casino. But its all double standards as if you tell them I deposited say for instance 50 in royal vegas account and 50 in 7 sultans they say they only look at the individual account for bonuses. So you see they are just terrible. Actually although jackpot city give me a bonus every week usually at 50% they also are a bit stingy on bonuses when it used to be I could talk my way into 5 or 10 for every 25-50 i deposited. But fortune lounge are the worst of the bunch. I mean give a little back seeing as I give so much with no withdrawals. If you call them you may have more luck as the support guys if you get the right one are a little scared of me when i call as I can be well confronting. But as i see it the hundreds of dollars and years of playing with them should give me a permanent weekly bonus dont you all think.
I wonder how much people deposit on a weekly basis on online casinos. I mean is what I deposit considered very low or what?
Okay there is my rant on stupid fortune lounge.
P.S. maybe lcb should have a rating of how well each casino gives out bonuses???

Your right they have become worse, i got a freechip in the email once in a while but you cant get that anymore since now i get a 30% once in a while when they fell like it instead, and since i dont use bonus i could't care less but live support wont give chips you got the stupid bonus and thats final.

   I'm not too happy with Platinum Play where I was Vip at one time. If you don't keep depositing ritually, they drop you like a hot potato. I asked if they were doing free spins with the big move, and was told if I deposited $100 then they'd consider any bonus. It does no good to talk to anyone there, they all tell you the same thing. Why would I want to deposit where I will be treated like this?

lol consider a bonus what kinda crap is that, i been wagering about 15000 on 7sultans the last month with 2 payouts 500 and 150, had more but was stupid to reverse but i got a no on just a small freechip and ive deposit there almost every day for a month wont play there anymore.

When is a promotion not a promotion?  answer:  When it's on a Fortune Lounge Affiliate.  I had never deposited at Platinum Play before last night - and was looking for some Saturday night entertainment.  Logged into my account and it shows I have 6 promotions available - one being "exclusive invitation and purchase offer" just had to click on "enter Here" & deposit any amount and would be credited within 4 hours.  The other was "free spins" and said simply click the "Accept free spins" and log in to play.  To my surprise Live Chat also came on and "Gina" looked into it and confirmed that my bonus would be credited in about 1 hour.  Everything was looking good so i thought well I am waiting for bonus I will make a deposit at another site.  I had deposited at Royal Vegas before so logged into that one to see what they had to offer - same promotions were listed so I thought might as well try this one too, no sense putting all my eggs in one basket - that is when everything started to go wrong. Lost my money in about 10 minutes and  I spent the next 6 hours "chatting" with various support and emailing screen shots to prove that these promotions were actually offered on my accounts.  They finally gave me a bonus on my Royal Vegas account this morning but tell me I'm not getting anything on Platinum Play -  I checked everywhere to see if there is anything on the Fortune Lounge Group that says if you use a promotion at one of the affiliates you are not able to use at any of the others but cannot find anything, and nothing on the promotion itself about this - My Saturday night was much more entertaining than I was hoping -  I am posting this to keep others from falling into the same trap. 

Ahh the Fortune Lounge Group didnt know you guys were on here good to know
not that ive had any issues with any of your casinos as they all rock just wish
my four diamonds on mystic genie could have been 5 the other day when i got 500.00
lol actually im mad about that can a rep help me sort that out !!! lol j/k.

-Az

Hi Guys, The name is Myron Saacks . - I am your casino representitive at Red Flush Casino, Major Tom and Casino Lavida. - I am an Affiliate manager with the Red Returns affiliate program who represents these great brands. Please don't hesitate to contact me if you have any casino issues and I will do my best to assist you. [email protected]. Thanks

its my birthday do i get a gift im a good customer

Welcome Myron and thanks for being here for us all.

blue

I deposited over 30 hours ago 20€ to Casino Royal Vegas via InstantBank - I was told it will take 2-3minutes. And here I am argueing with idiots, who can't even read.
Tho, there are many great working people there also, but I guess I will always remember the idiots.

Really pissed me off now. Complete vegetable! Has grammar mistakes and few sentences do not make sense at all! How did they confirm my utility bill, when I have not send it to them? Why say they confirmed it and then mention that I need to resend one, because they did not? Is this kid high?

-----------------------------------------------------
Hello!
What the hell is this?
Can't you read?
I sent you my ID and the PAYMENT CONFIRMATION not the utility bill!

MY PROBLEM IS THAT MY DEPOSIT HAS NOT BEEN CREDITED AND IT'S OVER 30 HOURS PASSED ALREADY!!!
WHERE IS MY MONEY?

From: [email protected]
CC:
Subject: RE: DEPOSIT GONE MISSING [pfCase:2200808, pfTicket:7488597]
Date: Tue, 23 Oct 2012 00:14:46 +0200
To: -----

Hi Karl,  

Thank you for contacting the Support Desk.

The player security department confirmed reception of youe ID and utility bill.

Unfortunately, the received utility bill was not validated by the player security department since we do not take online generated document.

In this regard, I advise you to resend a document (utility bill or bank statement not holder then 3 months) at [email protected]


Please contact us again, should you have any further queries.

Kind regards

Christoph

Casino Support

A big thank you Myron for sorting out my withdrawal from your Red Flush Casino.

Very grateful for your speed and assistance and I'll definitely deposit again.

blue

I've messaged the rep for you. 

Warning
without notice Red Flush and La Vida have closed the accounts of the Italian players, as far as I'm concerned I have money in my balance and a withdrawal in pending. I hope I do not lose both.

complete darkness

(Casinomeister accredited casinos .....)


Thank you for the behavior.

Can you send me your account number via personal message - just click HERE

Thanks.

As you've not provided your account number tornado, I assume that the problem has gone away and you've received your money.

Hello,

I am here because Major Tom casino closed my account with 2700 euros in it, refuses to tell me why this is happening and I don't know what to do.

I signed up around 2 weeks ago, deposited 100 euros, received a welcome bonus and won around 2700 euros. I withdrew a couple of hundred and a few days later when the money didn't arrive and I wanted to check why I couldn't login to my account anymore. I contacted the support and they told me there are some discrepancies in my account and that's why my account has been loocked. When I asked how I can withdraw my money, they said they will check with the security department which will email me within 24h-48h. I waited but nothing happened. I contacted the live support again and I saved this conversation:


Alexia: Hi , thank you for contacting support, how are you doing today?
boris: Hi
boris: i messaged the livesupport 2 days ago
boris: because i cant login to my account
Alexia: I'll happily check into that for you, may I have your username or e-mail address please?
boris: they said there are some discrepancies on my account and they will message me soon
boris: within 24h-48h time
boris: but i didnt get an answer yet and im very unsatisfied because i have no idea what is going on or why i cant access my account
boris: xxx is my username
boris: and zzz my email
Alexia: I'm sorry for the delay. I'll be right with you.
boris: ok
Alexia: Thank you for waiting I do see the account is locked due to descrepencies and player security is investigating the matter for now the account will remain locked
boris: i want to know what is going on
boris: what descrepencies
boris: i did nothing wrong
boris: like also if i cant login to my account how do i withdraw my money?
boris: you told me the same thing 2 days ago
boris: and said someone will message me within 24h to 48h
boris: but nothing happened
boris: so now i ask again and no answer again
Alexia: Im sorry boris but currently the account will not be unlocked and that amount is confiscated by player security department
boris: why? and when will it be unlocked?
boris: and when will someone explain me why this is happening
boris: ?
boris: u cant take my money
boris: i won it fair and did nothing wrong
boris: hello? are u still there?
Alexia: Regrettably that is what player security has advised and I am not at liberty to advise anything further
boris: i am asking WHEN will someone tell me what is going on or when will this matter be solved?
Alexia: and I am advising you as per player security the account is going to remain locked
boris: what?
boris: what is the reason?
boris: this is crazy
boris: you cant close my account without giving any reason
boris: where can i complain? This is beyond crazy
boris: i did nothing wrong
Alexia: Im sorry boris but the decision by player security is final and the account remains locked
boris: i am asking why???
boris: with what reason??
boris: i did nothing wrong
Alexia: As I have advised O am not at liberty to say
boris: so who do i have to talk to about this matter to get this information?
boris: this must be a mistake
Alexia: There is no mistake unfortunately player security as I mentioned picked up descrepencies on your account - the account is locked due to this
boris: what descrepencie? i dont understand??
boris: Are you still there?
Alexia: as I mentioned I am not at liberty to say

I posted in another forum already to see what my options are, however i would like to hear more opinions. I would appreciate if latestcasinobonuses could help me with this case and advise me on what to do.

Lets see if the Rep can shed some light on this.

We do have a new rep on board for the Fortune group. Myron is no longer working for the company.

She should be signing up today (if she is still not away on Dec holidays) and responding to all queries as soon as she can.

Is there any news here about the new rep for this group? i really need some help with a complaint about Casino La Vida.

LCB still have casino rep for this group?

I need some help with my cash out at 7 sultans casino. They can't verify my account starting with 19.12. I have discussions with casino support one week and 4 days without results. They send me emails with - Please allow between 24-48 hours to receive feedback from their side due to the review process. And write me in live chat - come back tomorrow.

Hi ellaRa,

Sorry to hear that. Please PM me your casino username and we're going to contact the casino on your behalf to look into it and update us regarding your verification process. 

 Thank you a lot MelissaN! 

So today I was talking with support too and after they said to come back tomorrow, I said that I have to go to LCB today. I really hope it is merely a silly misunderstanding and everything is to be quickly resolved with no other exhausting difficulties. Thanks again!

After I wrote the response to you, I went to check my inbox and saw that somehow, magically, finally the money has been given to me!!!!!! At last! Thank you for your cooperation and helpfulness, MelissaN! It took less than 10 minutes for this to happen. LCB rules!

I surely hope you have a marvelous day! Extraordinarily happy new year to you!!!

That's good news. Glad it has been sorted out. 

Have fun and Happy New Year. :)

This has been the magical healing effect of LCB!!! God bless. 

fortuneroom!!! do not play there!!

dont playhere! i deposited some bucks and played immortal rommance until i only need to get two times the bonus to unlock chamber of spins...i wanted to depposit the same evening butthey have closedmy account!suppoort is giving me noreason! and security department wont contact me to solve the problem. microgaming casinos more and more become criminal assholes! few years ago it wasmuch fun playingon this software!

and last two month i played very much on many fortune lounge casinos...i think there is something going really wrong..there are so much things i was angry about...im still angry right now...sorry for this..it just happened and im still in rage!

Hi harryhenker,

Sorry to hear that and thank you for sharing this info with us. Please PM me your casino username so that we can contact them to look into it. 

Hi harryhenker,

Your casino username has been forwarded to the casino. We'll keep you updated. 

Hi harryhenker,

The rep has responded andf the casino team said 'player’s accounts were all locked due to a breach of the casino terms.' They wont let us know the exact term breached due to a confidentiality clause players agree to when signing up:/

Hi LCB Members,

I am a Relationship Manager at Fortune Affiliates and will be able to assist you should you have any queries regarding the following casinos:

• 7Sultans
• Royal Vegas
• Vegas Palms

• Platinum Play
• Wintingo
• Casino La Vida
• Red Flush
• Euro Palace

Please feel free to drop me a private message if you have any questions, requests or suggestions.

I look forward to hearing form you! :)

Hi Jessica,

Welcome on board! 

Hi there,

I just want to have a quick question regarding loyalty points. I have been an active depositing player at most of the fortunelounge casinos but regularly I deposit mostly on my EuroPalace, WildJacks, 7Sultans, Casino Lavida, Wintingo and VPalms account. Now my question:

If there is any possibility to merge all my loyalty points in just one casino account? 

Thank you,

Joyce

Hi Joyce,

Thank you for getting in touch.

We are able to merge loyalty points on most of our casino brands.

Can I ask you to send me an email with your account details to [email protected] and I will gladly assist you.

Best regards,

Jessica