CLOSED: Tangiers Casino, LuckyDraw Casino, Winnerama Casino Support and Complaints Thread

Hi JennJennca,

I've also received your private message. We're going to notify the casino rep. Please note that they aren't working at weekends so hopefully we'll get the answer on Monday. 

Hello,

We hope this message finds you well!

Kindly note that as per our Banking Page, if we require additional verification, we may ask for the following:

• Proof of identity - A picture of the cardholder/customer holding the ID in this hand;

As soon as the picture is received and approved, we will be able to process your withdrawal request.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Hi my picture was was recieved and approved 3 days ago and I have still not been paid.

My cashout has now been pending approx 10 days. 10 days ago I got an email saying my account was fully verified. 7 days later I had a selfie request.

Please process the payment as 10 days is long enough considering most casinos pay with 2-3 hours

Hello I have just been paid. It took approx 13 days to be paid. I most likely wont play here in the future because I dont like some the tactics they used to verify me and then took so long to pay. It makes me feel uncomfortable.

If the casino makes changes an pays in a proper time from of a day or two I will return but until then, I wont.

But I am happy I was paid, thanks tangier rep and thanks lcb

Thanks for the heads up, JennJennca.

Glad you've been paid in the end. 

People need to be very very very careful with this casino. Not only are there red flags all over the forums that people need to beg to get paid they are now just randomly closing accounts for no reason at all.

I played there once. Had a huge cashout issue had to get help here and never went back. Then this morning they sent me this.

I had zero plans of ever playing here again either way but this is very concerning behavior.

We hope this email finds you well.
After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your Tangiers Casino account, in accordance with the following rule in our Terms and Conditions:
‘2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.’
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future endeavors.
Regards,
Tangiers Casino Support Team

Thanks for bringing this to our attention, JennJennca.

It is strange that they close players' accounts randomly as per their sole discretion. However, we're going to check with the rep what happened here. 

hello..

i am having problems with my withdrawal on winnerama casino.. the wait is being extremely long.. i would like to ask the casino representative to help me with this..  

My username: sorleto800

Thank you

Hi Moreira22,

Thank you for your login details. We will ping Casino Representative in order to resolve this issue regarding the withdrawal. Keep you posted.

these guys don't seem to care whether or not you get paid..

Hi Moreira22,

We are still waiting for the update by Casino Representative. Once they get back to us, we will let you know. Keep you posted.

Hello

Winnerama casino..they are dishonest, they do this to everyone, all players..i found out in a research i did..after that they cancel the person's account..my account was recently verified..  I knew the risk I was taking..

my account was verified at the beginning of the month after a long wait..

after that i waited long days for my withdrawal and after so long they tell me i was randomly chosen to verify mine account again.. all in less than 15 days

this doesn't make any sense and i've never seen it happen in any other casino in the world... this winnerama is the worst of the worst...

Hi Moreira22,

We completely understand your concerns, so we are trying to get in touch with Casino Representative in order to be able to help you. We have sent a reminder email, but we are still without any update form them.

We will back to you immediately once we get some response. Keep an eye on this thread for any update.

this is that typical of a casino that exists only to take people's money.. they are dishonest and i will be surprised if they respond here.

Hi Moreira22,

We are really sorry that you need to encounter this kind od issue. We are trying to help you getting in touch with them, but thus far they are so unresponsive. We will inform you if we get some update. Keep an eye on this thread.

unfortunately they won't answer because they don't give a damn about anything...

Hi Moreira22,

We will give our best to reach out to them. Keep you posted.

hello

I came to the conclusion that winnerama is a hopeless case... they don't have a phone, they don't have live chat, they don't answer emails and they don't pay their players...  I also noticed that the casino tanglers representative stopped responding here in LCB a long time ago.. I advise people to stay away from this casino.. they just don't pay you and do whatever they want without any punishment

Hello Moreira22,

We will unfortunately consider this case as UNRESOLVED due to Casino unresponsiveness.

Once we get the update we will re-open this complaint.

hello

as winnerama casino does not respond to my emails I decided to contact tangiers casino and they said they are independent and cannot respond to other sites..   

I don't know it will help much however I will open complaints in other places

thanks

scammers.. they made me wait for my withdrawal and when there were no more excuses they closed my account...

I will report you to hell

pay back my money... return my deposits scammers!!

Winnerama scammers!!

Scammers

LCB please..winnerama casino is using their website to scam people.. I did a research and what they did to me today they did to many other people I have proof, they close account  players asses simply not to pay...  

winnerama casino are dishonest.. they closed my account for no reason, i found out when i try to access my account today.. they didn't even bother to explain why they did it

stay away from winnerama casino, this casino belongs to tangiers casino... i deposited my money and when i won they made me wait 30 days.. everyday lying and inventing a different excuse to no pay.. today these scoundrels closed my account.. they need to return it my money

Hi Moreira22,

We are really sorry because you are not able to resolve your issue due to Casino unresponsiveness. Unfortunately we can not help you if we don't have a feedback from the Casino.

hello

I've been playing at this winnerama casino for 8 months and I deposited dozens of dollars without ever winning anything, i cashed out only1 time a small amount of $120 in may, after that i never won again..i never used any kind of bonus

in July I won an amount of $2000 and when I requested a withdrawal on 07/19/2022 my problems started... every day an different excuse and the last excuse was that they were having problems with the payment providers... three months later in 05/10/2022 they closed my account without explaining the reason and they don't answer my emails anymore... they just stole me...

please,can someone here help me? username is:  bigot*****

thank you

Hello sergio2022,

Thanks for reaching out to us. Please be advised that this Casino is unresponsive thus far, obviously don't want to cooperate with complaints, but anyway we will try to help you by contacting them regarding your withdrawal and account closure. Please keep us posted.

Hi  sergio2022,

Still without any response from the Casino. We will send them a reminder email in hopes that we will get some feedback. Please keep us posted.

I lost hope... I researched and there are dozens of complaints in other unresolved places.. one day they will pay for all these evils..nothing goes unpunished

sergio2022, 

We are doing our best to help all of our members.Don't lose hope, we will be persistent. Keep us posted.

Hello sergio2022, 

Can you send us please your email via private message, because Casino Rep can not find your account with your username?

what does that mean? They responded to this guy's complaint above and didn't respond to mine...  this is not fair.. is there any favoring happening here??

Hey Moreira22,

We can not be sure what is happening, but they are really unresponsive at all when the complaints are in question. We can not reach out to them and our hands are tied regarding this brand unfortunately. 

 Hello sergio2022,

We are still waiting for your email address to be able to forward to Casino Rep in order to resolve your case. Please PM me. 

 Hello sergio2022,

We need your credentials to be able to help you. Please Private message me.

 Hello sergio2022,

We will be CLOSING this complaint due to inactivity of submitter.