CLOSED: Tangiers Casino, LuckyDraw Casino, Winnerama Casino Support and Complaints Thread

Wow are you from the casino 

No, I'm LCB moderator. We've notified the casino rep again and she'll get back to us soon. 

Hello,

Thank you for getting back to us.

We would like to remind you that your account is under the Verification Process, which means that even though you have all documents on file, your account and all account activity will be reviewed once again in order to ensure that everything is in order.

Please refer to our Banking page for the exact rule:
Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

In order to speed the process up and since you already made a new request, we can assure you that we will do everything in our power so that it is reviewed as soon as the Verification Process has ended. In this respect, please leave the payout request pending on the account.

Thank you for your patience and understanding and let us know that should you have any other questions or concerns, we are at your full disposal.

Kind regards,
The Tangiers Casino Team

Hello,

We hope this message finds you well. 

We are happy to inform you that your withdrawal has been approved and the funds should reach your account as soon as possible. We thank you for your patience and understanding and should you have any other questions or concerns, we are at your full disposal.

Kind regards,
The Tangiers Casino Team

What do I do if i think my account has been hacked?

Hi David Draper, 

you can send me your casino username in PM inbox and we will ask The Casino Rep to further assist you. 

My withdrawal is been place on August 24 2019 . And tangiers told me to receive it ny this week but untill now is not here and the support team told me that i was verified already so what keeps it too long

Hi Cindylagu, 

please send me your casino username in PM inbox and we will ask The Casino Rep to assist. 

Hello, 

We hope this message finds you well. 

Please note that your withdrawal request has unfortunately been declined due to the fact that you need to confirm your Bank Wire information via email to accounting [@] tangierscasino.com  [typed together]. This is a safety measure for the Accounting team to make sure that the withdrawal process runs safely and smoothly, as per the following rule from the Banking Page: 

Tangiers Casino solicits from all Members the corresponding information of their preferred withdrawal method via email to accounting [@] tangierscasino.com .

Please provide us with the info and place a new payout request, it will be reviewed as soon as possible. 

Looking forward to hearing from you soon. 

Regards,

The Tangiers Casino Team

Omg?! What do you reckon I’ve send everything youve ask. And why u suddenly replied here and never replied on my email? How could you do such thing? We customers can send easily or deposit why we cant withdraw our winnings?! I send all the documents you been needed. I emailed you hundreds times but never tell me about this ? 

Hello, 

Thank you for getting back to us. 

Since your latest payout request has been made via card, please note that the accounting team was able to approve it, the funds will reach you within maximum 7 business days and we hope that you will enjoy them to the fullest. 

We hope to see you online soon and we wish you the best of luck with the games!

Regards,

The Tangiers Casino Team

Hello, 

Thank you for getting back to us. 

Since your latest payout request has been made via card, please note that the accounting team was able to approve it, the funds will reach you within maximum 7 business days and we hope that you will enjoy them to the fullest. 

We hope to see you online soon and we wish you the best of luck with the games!

Regards,

The Tangiers Casino Team

I saw it today yes it says approve but i haven’t received the money yet. I keep you all updated next week. And definitely if i will receive it i will keep plyaing in this website so hopefully i am able to receive it by monday

This really unbelievable i still haven’t received my withdrawals. Tania please help me

Hi Cindylagu, 

please allow the required time for the withdrawal process to be completed - as the casino rep advised, it might take up to 7 business days.  

Please help me the money went back to my account 

This is not fair i place my withdrawal on the 24th of august!! And i been waited then it approve on the 30th!! Then it went back today! Without any further information why they sending it back!! And then i will called the bank because they said it was refuse by bank. But the bank said theres was never refuse money that has been made

Hi Cindylagu, 

we've emailed the casino rep and asked to provide an update regarding your case. Keep you posted. 

This is still on ongoing issue. I still have yet to receive any money into my bank account. They can take it instantly but won’t pay out ,I spoke with the bank TODAY whom have said they can not see anything on my account at all. AND THEY NEVER REFUSE TO ACCEPT FUNDS AS TANGIERS SAID THAT THE FUNDS HAS BEEN REFUSE BY BANK! I HAVE BEEN PLACE THIS WITHDRAWALS AUGUST 30TH AND LOOK WHAT DATE TODAY . THE MONEY KEEP COMING BACK ON THE TANGIERS ACCOUNT AND KEEP REFUSING MY WITHDRAWALS, 

The industry is gone out of control. Instead of having good casinos trying to fix rogue casinos they decided to give up and just do the same. It's bs all across. Lies, fraud, plain thievery it goes on and on and on day after day. It never stops.. i mean just an hour ago i was lied to again being told i dont deserve a promotion because i didn't deposit for it while i did and even sent the message to the casino through reply from the previous support aknowledging my promo. It's just one example as it's literally everyday. Casinos now don't even hide or even fear being caught for anything they know nothing will happen, why? I have my own idea but that's at an industry level now, not just some rare cases. Casinos take the money and run with it. Of course some places can be fine but that's if you spend tons there so they are ok with you since you are a good cash cow but if you are not you will have issues almost always. Gambling comissions are not protecting anyone or doing anything, they are in it too. It's about time a general class action get started and join everyone that had problems, got robbed etc. The casinos are not based on mars, they are here. I always loved gambling but i loved something that obviously is past. Years ago i could do a deposit or two and have an entire evening of fun... now deposit straight 0 in 5 mins, redepo redepo redepo and hope that after a dozen deposit i hit one that don't die instantly to then get told by the casinos im not entitled to always win... never talked about winnign i talked about entertainment, what we pay for... Now the only way to have entertainment and playtime is if we hit a lucky bonus that is a winner because casinos have no choice but to let us beat the wager. Raw play slots i have my tracker and millions of spins is MUCH lower than what is advertized. Casinos nerf the slots to gather money to then give some "fake big wins" here and there to get you to return, entice you in spending more, betting more. I lost the idea of anything being random long ago. I'm still around because i got used to it, spend my days on it.. don't have much fun doing other things it's boring compared to the adrenalin of gambling .. but that fun is gone. Ha good old days when casinos knew they had to provide the product they were selling.. lol now they just take the money and tell you to beep off or make up stories and lies. If i had to post all the records, screen shots and data i have about all the lies and proof of everything i could fill up a hundreds of pages on the forum. It's fun.

Hello,

We hope this message finds you well.

Please note that the payment has unfortunately been declined by your bank and it has been re-issued by the Accounting team today, via the new card that you have made the request with. The winnings will reach you in up to maximum 7 business days.

Shaould you have any further questions regarding the payment or the account, please do not hesitate to let us know. 

Regards,
Tangiers Casino

Base on the bank! I ring them and confirm to me that they never had transactions that they refuse to funds my account. Now what?! Another’ 7 days !?!! Whats wrong with you people. Everytime 7 days ? For how long are u guys planning to do this? By the time i am keep depositing you guys are so nice and reply really quick. But now my emails and chat take ages to be replied, was it because i am not depositing ?? And its a cashing out? This is really frustrating for me i am pregnant and this is really what i get after being a loyal depositor in your casino? I only win once i use to lose but why you making it to hard for me, i didnt post or write a reviews u will keep ignoring me

Hello,

Thank you for getting back to us.

Please note that the payment was not accepted by the bank, which means that it might not accept card payments or they might have another type of block. What we recommend that you do in the future is check with the issuer to see if the payment can go through or try a Bank Wire withdrawal instead. We noticed that the request that you made today was also via card, however a different one, therefore it has been approved, so the funds should reach you within maximum 7 business days. Should you have any questions about the payment, please do not hesitate to let us know. 

Regards,
Tangiers Casino

Hello fredos386,

We hope this message finds you well.

We would like to kindly ask you to give us more details about situation you are referring to. We can understand how disillusioned one can get at times and we would like to recommend you a personalized cash back plan, however we were not able to locate an account that you have with Tangiers Casino.

Should you need help with a Tangiers Casino account, please let us know what the username and exact situation you are referring to are, and we will look into it right away, 

We are looking forward to hearing from you soon.

Regards,

Tangiers Casino

SCAMMERS!! My bank confirm me they will never block this kind of transactions, it’s obviously this is how u scam , you replied people just to show them that u guys are legit and so on! Some casino online only take 2 days to process the pay out but u guys?? Make it too hard to keep holding the money!! Omg BE RESPONSIBLE!  ATLIST GIVE BACK MY MONEY IF U DONT WANNA WANNA GIVE MY WINNINGS LIERRS

Cindylagu i can feel your pain lol. They are trained professional liars you will not be able to extract anything from them. ONE TIME in my life through the dozens of case where i got stolen cheated etc that the casino (cleopatra) aknowledged the issue and solved it... every single other time casinos would lie and bullshit all over till i provide all the evidence i had kept and oops.. refund and complete silence lol. It's just how they do. They only have to do it to many people and some in the lot will give up and the money saved is a justification for keeping up. Same way insurances deny claims without any real reasons.. because it makes some give up. For as long as some people give up they will keep going. And he says im delusional i find these guys funny... so many support or casino staff talk to me like i'm retarded but clearly shows their own level of retardation by thinking it could work. Like earlier i had free spins in mbtc and was up 50mbtc then "disconnected" return and it,s suddenly 50 CAD ... support tell me it was cad all along i was just "confused" lmao yaaa not same bet size, mbtc curreny.. sure i was just "confused" Fail. Btw tangier guy, no i will not play your casino lol.

Yeah i heard about this one, cause i told her about my story, and she said her sister use to work in this kind of job like they do give supports replies you for all concerns,  but then she find out that all the complaints are just for the complaints they don’t actually pay out your winnings, you are just like being entertained so that they can scam a lots and lots of people. I really feel terrible because after i cash out that I thought i would received it after the time frame that they give, i stillnkeeep depositing to expect that i have withdrawals that will bebin my bank soon.  This is horrible i use to play in fortunejack, theyre use btc but theyre cash out is like wow! 5 hours is the longest wait and i can remember i complain for such hour delayed, but here? Cant believe its been almost 3 weeks!! WARNING DONT PLAY TANGIERS 

Btw my friend. I was angry typing didn’t realize my misteks

If this is only legit . I can play all day without hesitation, cause im totally bored and doing nothing. I was actually really happy that i can play at home, but after never give me my pay out really disappointed me. I been playing with tangiers but never win but i was lucky i win and lucky to find out that i trusted a wrong casino.If i didnt win to this tangiers i wouldn’t find out and i will keep depositing and playing. 

If there is a typ of block that u were saying why you have to approve it again? And let me wait for another 7 days? Instead of telling me that please use another bank wire in order to receive my pay outs? I still try again to withdraw to the bank account that u had been refuse. So next week after the 7 days ik pretty sure u will gonna bring back again the money. Which obviously you guys are making it more longer and longer and longer. Why did you guys make this company but u dont have funds to pay the people whomplayed and win?  What exactly are you guys? Are u really scam?  Advice me. Cause if i didnt win that day I wouldn’t find out and keep coming back and playing to your casino. U knew all along that whenever i am playing i lose so im a definitely a loyal players but this happens.

And my bank CLEARLY AND ASSURED ME THAT THEY NEVER REFUSE  ANY TRANSACTIONS that coming to my account. I called them twice yet eedit and today. Why yoy making such story??

AGAIN MY BANK CONFIRM THAT THEY WILL NEVER DO THAT. Just to know all of you or people who reading this my bank is ANZ!! DOES ANYONE USE ANZ here ?? Try to clal anz they will tell u they they never gonna reject such transactions! And hey how long u been in casino online? ARE GUYS NEVER PAY OUT TO ANY ANZ ACCOUNT?? And if now why did my bank let me deposit if theres a tyo of block to your payment methods?? ... 

Cindylagu 2 years ago i won 2000$ on karamba casino on welcome offer. They declined my cash out saying my bank did not exist. I ask my bank to call them to fix this, they refused to get them on phone because national bank of canada apparently did not exist lol. Then my complaint to the MGA came to the conclusion that MGA said to karamba to offer me another option so they said "skrill" knowing full well canada cannot use skrill. So MGA said karamba showed good will and offered another option that it was then my fault if i cannot get paid case closed. Never the MGA considered the fact my bank EXISTED and that karamba just refused to talk to them and were lying. I lost the 2000$ that was not paid 1 week before the 2 weeks summer vacations i had organized after i had won that 2k. So ya casinos sometimes can beep beep and that's when you understand why they are based as far as possible from civilization lol.

The only reason i still play online is that i eventually found safe places to play and the return with promotions and all make it still much better than live slots here and i like to sit on my couch with laptop under blanket and spin hehe.

Dear @Cindylagu, 

We hope this message finds you well.

Unfortunately we were notified that the payment to your other VISA card did not work either so we will need to send it via wire transfer or if you have a Bitcoin or Ethereum address you can receive it today.

If you want to use Wire Transfer, please provide the Accounting team with the Bank Wire information.

We appreciate your cooperation, please get back to us as soon as possible so we can re-issue the payment.

Regards,
Tangiers Casino

HI  u said bitcoun would be instant. So i send an bitcoin qr code. I will really appreciated if i would receive it today pls than

I mean bitcoin * thanks

Dear @Cindylagu, 

Thank you for getting back to us. Please note that the payment has been made, so the funds should reach your account in up to maximum 24 hours.

Please confirm once you have received the winnings. 

Regards,
Tangiers Casino

i recieve it today by btc acc thanks tangiers

Hi David Draper,

Thank you for sending your account info. We've now emailed the casino and asked them to assist you. 

Dear David Draper,

Please note that we have forwarded this matter to our Security team and they will get in touch with the owner of the account  directly using the information in the profile of the account. Please note that the information on the account you are referring to has never been changed, so it would be impossible for the recovery password email to be forwarded to another email address. 

Regards,
Tangiers Casino

Hi 

I am so disgraced in Tangier's casino iam a weekly depositor and I won $2000. I then lost my bank card so I updated my new card and I went to withdraw the $2000. I had to verify myself and all my documents were approved. I the was told to wait for the money to go into my account. It never went in. I then went to login in to make another deposit to find my account has been disabled. I then emailed Tangier's casino support to be emailed this........ 

----------------------------------------------------------------------------

Oliver
Fri, 05/01/20 3:00 am

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future........

------------------------------------------------------------------------------

Now I don't understand why my account has been disabled for inconsistencies when all my documents were approved and verified. Can someone help me please as I need to take this further.

Tangier's casino won't pay me my $2000 after verifying was approved and now they disabled my account for no reason 

Disabled account

Hello Travis,

Thank you for reaching out to us!

Please note that our Security department will get in touch with you in regards to this matter.

Kind regards,

Tangiers Casino

I am having trouble getting security to respond to my emails as I won $2000
on the online slot machines I went to withdraw and everything was find I
got all the documents and the were approved and finalised I was waiting for
the money to go into my account and waited a couple of weeks then I enquire
about why it still has not gone i to my account they send me a email saying
there were to many inconsistencies with my account and would not tell me
why after sending a few emails and writing a review on how discussed I am
with Tangier's casino they replied to me stating that they were forced to
make a refund on on of my deposits I deposit weekly and have had no
problems no one contacted me about this and if I was contacted I would of
fixed the issue straight away on my bank statements says that someone other
than tangeirs casino had taken money out of my account and they didn't know
who it was so they did a search n refunded it I was not aware it was
tangeirs casino as I did not make any purchases out of my bank on that day
it was taken out also they sed that my contact details are incorrect what
is not true as above are my details and should be the same that Tangier's
casino should have I never changed my details I also never received or were
contacted about this issue I have send several emails stating I will take
this further as it's ridiculous my winnings were voided after it was all
approved I thought is this a total scam after I spent real money on this
web site and won now they won't pay me out my winnings I am very
disappointed in tangliers to not contact me about this and voided my
winnings I am in total financial hardship and was counting on my winnings
after it was all approved to pay my bills also was going to deposit more
money but Tangier's casino has suspended my account I think this is unfair
and will take it to the gaming ombudsmen to get my winnings from tangliers
casino can you please help me to work this out before I take it further
because this is unfair and unbelievable after everything was approved

Regards
Travis marshall

Hi Travis Marshall,

Could you please provide me with your casino username? 

Hello,

We hope this message finds you well!

Please note that our Security department has just replied to your email in regards to this situation, with an in-depth explanation of the timeline of events.

Kind regards,

Tangiers Casino

username - um69er

Have you received the email from the casino security department?