Sports And Casino, DuckyLuck Casino Support and Complaints Thread

Hello GABE Athouse Rules!,

Do you have any updates on the above requested information?

Thank you.

Hello GABE Athouse Rules!,

We will be closing this complaint due to inactivity of submitter.

To whom it may concern,

Hello Buffy3132,

Thank you for bringing this to our attention. Could you please send us your  Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you in advance.

Hello Buffy3132,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.

Keep an eye on this thread for any updates.

Hello Buffy3132! We are sorry that your payment has not been sent yet. We contacted the payment department in order to find out more about the reason why it has not been sent yet. As soon as we receive a reply from them, we will let you know. Happy Birthday!

There is no reason why my payment hasn't been sent yet. The last time I won at their Casino, in March, I was paid out within 24-48 hours. They claim that being paid by Bitcoin is the quickest way yet I'm being made to wait a total of 10 days to get paid. Well that's way more than 24-48 hours. These people are just being ridiculous holding people's money hoping they do a withdrawal reversal so they don't have to pay people but I'm not reversing anything. I want my entire $605!!!

Hello Buffy3132,

We really hope that Casino Rep will escalate your withdrawal and that you will be paid as soon as possible.

Please keep us informed.

Thank you for your patience and understanding.

Hello Buffy3132,

May we know did you receive your funds?

Thank you.

Hello Buffy3132! We show in the system that your payment was sent on 07/17. Please confirm you received the funds

Hello I've been using duckyluck casino for about 6 months now and never had a issue with withdraw. Now that they updated the website I can deposit but can't withdraw....hmmm wierd! I'm just hoping it's kinks they need to work out.

Hello John Leis,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

Hello John Leis,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you in advance.

Hello John Leis,

We will be closing this complaint due to inactivity of submitter.

help they have banned me cause of restrictions they say but iam not in any of those contrys whit rec, 
and tryed to talk to there support but ithey just say that XD and when i soo ask for were iam from they dont awnser 

soo what can i do

Hello moralensvogter,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to clarify this matter?

Thank you in advance.

Hello moralensvogter,

We're still waiting on your casino username, please send it via private message if you would like us to get in touch with the casino rep in regard to your case. 

Hello moralensvogter,

We will be closing this complaint due to the inactivity of the submitter.

This seems so fake to me. The prize is so big and so often and the winners are a huge secret.  I feel like I have been scammed. Deposited so much and never ever won any raffle. Im guessing players aren't the ones winning. Probably the casino money laundering tactic. Secret drawing winners? Bullshit. 

2x playthrough on $2500 chip? Given out 5 times per month? If this was legit in anyway it winners would be blasted all over the website. 

Hello Daisy11111,

We are sorry to hear that you never received a weekly or monthly prize. We believe that the Casino pays the players when it comes to prizes like this, but we will contact them and refer them to your complaint in the hope that they will give you a detailed answer to your concern.

Keep you posted.

You believe this why? Who did they pay? Why don't they announce winners? 

Your response is frustrating. The only acceptable response they need to prove someone is actually winning these massive prizes. They need to state in the terms how, when, and where the winners will be announced. 
 

I would like you to take a look at their "vip program" and find something that is actually true. No you do not get a personal host when you are a high roller crypto elite. No you do not get special gifts from your non exsist ent host, no you do not get customized bonus packages. Apparently you don't even get a birthday chip. 

I asked the casino multiple times and they make up the same excuse... we protect people's privacy if you win u will get an email.  However on Twitter winners to everything is announced. Even winners of this contest. Go to Twitter and you will see that Ben H. Won the monthly contest in may. But where are the other monthly winners? And the weekly winners? There are none. I have been depositing daily and every single week thinking I might win a drawing that is 100% a lie. They have one person the prize and yet they continue to advertise This on the website. 

Hello Daisy11111,

We can not provide you with the answer until we get the clarification from their end. Once they reach out to us we will let you know.

Keep you posted.

Thank you.

Hello Daisy11111,

We are still without any response from their end regarding this matter. We will ping them once again in hopes that we will get the clarification as soon as possible.

Keep you posted.

Hello Daisy. We appreciate your concerns. The winners are posted on our social media accounts.  If you wish to know the winner of any specific promotion please ask our team and we will be happy to update you. Please understand that for privacy and security reasons we are unable to provide you with anything else than perhaps a username. We believe in respecting our clients privacy and once they are emailed and told they are the winners, we issue the bonus. We are sorry to hear that you have not been a winner of this bonus as of yet. Once and if you win it, you will see that an email is sent and the bonus is issued to the players account. 

I have been asking for months. There is no winner because the casino is not even giving out the prize. 

I have been asking for months. There is no winner because the casino is not even giving out the prize. The only winner you ever announced was for the month of may. And the winner was announced on social media. I want to know where are all the other weekly winners and monthly winners. And please do not reply with the privacy thing. The terms and conditions state a winners will be announced using first name and last initial. 

Also please provide me with the number of drawing entries I qualified for last weeks drawling. And the day of the week in which the winner is chosen 

Please stop with the bs where are the rest of these posts for this same contests with all the weekly winners ... 

Hello Daisy11111,

As Casino Rep explained nicely, if you want to know all the winners of the weekly or monthly prizes, please contact their customer support and they can guide you to everything you are interested in. Unfortunately, we cannot influence their rules or change them.

Thank you for your understanding.

it seems the casino does not understand their terms and conditions. This rule simply means that if a player reverses a withdrawal from a free chip and places the money back on their balance the casino does not consider this to be a new deposit and the original bonus terms apply. This is standard rule seen in many casinos. What Lucky duck does not understand for some reason beyond my comprehension is that they allow all players to use a coupon which is a match coupon. By definition including ducky lucks website all match bonuses are combined with a DEPOSIT. No where in the rules of this bonus does it tell players there are any restrictions on the types of withdrawals a player can reverse. It leads everyone to believe all reversals count. not to mention there is no way to even tell what your pending withdrawal terms are. Unless you have a fantastic memory. By allowing players to use this coupon which they are allowed to do, the casino this now becomes a deposit and new coupon terms would apply. Any gaming attorney on this planet would agree. This casino has predatory terms. They intentionally allow players to do something in which the only option is to lock them into an additional playthrough with no chance of winning and most likely causing them to lose there original withdrawal for no reason at all. 

most casinos do not consider a withdrawal reversal back on the balance alone to be considered a new deposit. that is literally all that paragraph states. It becomes a new deposit when it is combined with a DEPOSIT match bonus. 

This casino needs a lot more clarification in writing if they expect any reasonable person to know bonus rules based on that one sentence which has nothing to even do with a match bonus. Match bonus changes the winnings to a deposit. 

Hello Daisy11111,

We have informed Casino Rep about your concerns. Hope that we will get a quick response from them.

Keep you posted.

This site has determined that I am not eligible for bonuses because I am a experienced player yet it takes four days to receive a withdrawal. I don't know how that decision was reached since I do not play regularly on that site. 

Hello snb6448,

Could you please send us your Casino Username via private message so we can ping Casino Rep in order to check your account?

Thank you in advance.

Hello snb6448,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello snb6448,

We will be closing this complaint due to inactivity of submitter.

I really hope people are careful at this casino. i am not sure if it is intentional or if the people running the casino are just completely ignorant. 

"Withdrawals of funds earned from Free Chips or any other No-Deposit type of promotion can be reversed and placed back into a players account at their request, but the maximum cash out amount on these funds remains the same as on the original promotion."  PLEASE LISTEN CASINO!!! THIS RULE IS ONLY TALKING ABOUT REVERSING FUNDS JUST TO CONTINUE TO PLAY UP THE BALANCE. THIS IS NOT ALLOWED BECAUSE THE PLAYER WOULD HAVE NO RESTRICTIONS THUS IT IS A RISK FOR THE CASINO TO LOSE MORE MONEY. 

Now anyone who is even slightly familiar with common casino rules will read this the exact same way I do. Now most casinos are not nearly as vague, but all this means is that the casino allows you to reverse withdrawals and place them on your balance. If the reversal is from a free chip and it is placed on your balance (nothing more)  and you continue to play, the casino would not consider this a new deposit and the original coupon terms would apply. It doesn't say, but based on the fact that is specifies free chips i would assume this means that if you reverse anything other than a free promotion ( deposit match that had a max cash out for example) and simply place it back on your balance that is fine. You are no longer tied to original bonus terms. Regardless, this rule is nothing other than reversing and putting winnings right back on balance and nothing more. 

Here is the problem.... the casino is using this rule and applying it to completely different situation and using it as a justification to steal players winnings. This is a common casino rule. Most online casinos don't consider a withdrawal reversal that you just simply place back on your balance as new deposit. The reversal would not be considered a new deposit unless the casino allowed you to use a match bonus with those funds. Just Placing back on balance - not a deposit. It becomes a new deposit when the casino allows players to use a match bonus with the reversal. TWO TOTALLY DIFFERENT SITUATIONS! It really is not that complicated. That rule is not referring to reversing a withdrawal and using a match bonus. That is a not the same situation. In fact the likelyhood of the player losing all their original winnings trying to complete another playthrough is extremely high. It is literally the point of the bonus lol.

Rival Software rolled out a DEPOSIT match bonus that can be used "with a $25 deposit or by reversing a withdrawal" 

This shady casino allows and encourages players to use this coupon on all withdrawals. Players will do this over and over losing all thier withdrawals trying to win more. Then the rare chance they win by reversing a withdrawal. the casino takes all the winnings and claims that rule 6.8 applies. Rule 6.8 literally cannot apply if the match bonus rules apply.

The casino says well yes you can use the bonus, however there is no chance you can win, infact really the only outcome is that you lose it all. They try to say that the max cash out from the coupon you had prior to even requesting the withdrawal applies. 

I swear this is a lawsuit just waiting to happen. 

Casino... everyone but you understands that a reversed withdrawal is not normally considered a deposit if it just placed back on your balance thus original max cash rules apply (ie. not a deposit) . Everyone but you also understands that when you allow this reversal to be combined with a match bonus it is in fact considered a new deposit. You cannot offer players to use a match bonus and tie them to a 40x playthrough and be fine with it the 100 times over and over that they lose all their original withdrawals, then take their winnings should they ever win. This is theft. 

If you not want to allow reversals to ever be considered new deposits with new bonus terms then do not offer players match bonuses for all reversals.

Please just understand the difference between just placing on balance and old bonus terms apply because this is not a new deposit and understand that match bonus changes this into a deposit and new bonus terms must apply. 

There is not a casino in the world that will say otherwise. most casinos literally says exactly this "a reversed withdrawal is not considered a new deposit and a match bonus will not be applied" ..... because everyone but ducky luck and slots and casino comprehends that allowing match bonuses changes this to the same this as a NEW DEPOSIT!

PS i believe like 40 other casinos use rival software and have this bonus. So far you are the only ones robbing your players because of ignorance. I hope you don't steal the thousands of dollars from any other players like you did from me. 

Hello Daisy11111,

We will inform Casino Rep regarding your concerns in order to clarify this to you.

Keep you posted.

Dear Daisy11111,

Firstly, we want to express our sincere appreciation for bringing your concerns to our attention. We understand the complexities that come with navigating the terms and conditions of online casino promotions, and it's crucial for us that our players feel confident and informed when they choose to play with us.

Regarding the term 6.8 in our conditions, we acknowledge how this can seem confusing. The rule was designed to maintain a fair gaming environment: when funds from Free Chips or No-Deposit promotions are reversed into your account, the original terms of the promotion you won from still apply. This includes any maximum cash-out amounts.

Here's what this means in practice: If you reverse these specific funds—whether directly into your balance or to access a match bonus—the constraints of the original bonus winnings are still in place. This policy ensures consistency and fairness for all players, preventing the exploitation of promotional offers.

We recognize that players might make decisions based on their interpretations of these terms, and it's never our intention to have anyone feel misled. Our support team is always on standby to provide detailed explanations and help prevent misunderstandings. We encourage all players to reach out and ask questions if any clause seems unclear. This practice is part of our commitment to creating a transparent gaming environment.

Your feedback is invaluable, and we're taking this opportunity to review how our terms are articulated and explore ways to make them more straightforward. We want the rules to be as clear as possible to prevent future confusion.

If you feel that your situation wasn't handled according to these principles, we invite you to contact our support team directly for a more in-depth review of your case. We're committed to resolving any outstanding issues in a manner that is fair and satisfactory for all involved.

Thank you for choosing SlotsandCasino, and for helping us make online gaming a positive experience for every member of our community. We're dedicated to improving and providing a platform where players can enjoy confidently.

Please explain why you encourage and allow players to use a match bonus when the only option is that they lose. And your support team is the ones who tell players they can use the bonus and that new terms will apply!!! 

And this statement... Here's what this means in practice: If you reverse these specific funds—whether directly into your balance or to access a match bonus—the constraints of the original bonus winnings are still in place. This policy ensures consistency and fairness for all players, preventing the exploitation of promotional offers.

is NOT what it says in your terms and conditions. You questions and answers section clearly states that a match bonus is ALWAYS used with a deposit. 

How can you have require players to obide by bonus terms and by 6.8 when using a match bonus when they say two completely different things? How can a player obide by new bonus terms and old? 

By definition, a match bonus makes the reversal a new deposit. Also how are players supposed to remember where the funds came from when it does not say in the cashier? When you ask in the chat "can I use a match bonus by reversing my withdrawal that currently has a max cash out" the chat says "yes, new bonus terms will apply"

I'm shocked that you actually think it's "fair gaming" to allow players to use a bonus in which the only outcome is that they lose their winnings!!! 
6.8 was in place prior to that bonus ever being available. It does not in anyway address what is and is not considered a redeposit. And everyone knows a match bonus is only used with a deposit. 

And no I did not make any decisions based on my interpretations of the terms. Which are right. I asked in the chat to confirm, which is the only reason I ever ever used the shady bonus.  
 

placing back on balance is not the same thing as allow players to use a match bonus. Your terms say nothing about this. If I placed money back on my balance I am fully aware that the original max cash out terms apply. That's all 6.8 says. By allowing players to use a match bonus you are saying they must follow the rules of the match bonus and the terms and conditions and it is not possible to do both. Because the match bonus clearly states that NEW TERMS APPLY. So why do you allow players to use a bonus in which the only option is that they lose all their winnings? How on earth is that fair gaming? 

And no I did not make any decisions based on my interpretations of the terms. Which are right. I asked in the chat to confirm, which is the only reason I ever ever used the shady bonus.  

Hello Daisy11111,

We reached out to Casino Rep again in order to clarify this matter for you. 

Keep you posted.

Hello Daisy11111,

We are still waiting for the clarification from their side. Once it happens we will let you know.

Keep you posted.