Sports And Casino, DuckyLuck Casino Support and Complaints Thread

I verified my account about a week ago and finally a couple days ago I won about 800 dollars I requested a withdrawal on the 18th at 2am and since my account was already verified I was told by support that my pay out would be processed and sent today, so I contacted support today and I have had no help I just don't understand why they would tell me they would process it today and not do it. In 3 hours it will be 2am making it 48hrs, also when I asked the support agent if my withdrawal will be processed by 2am all he said was "hopefully". Also in no way shape or form did I ever use any type of foul or bad language but the support agent literally told me to watch my tone and that they don't tolerate foul language, when I told him I didn't not once use foul language he responded "good". Very unprofessional customer service. I'm going to attach some screenshots of the chat.

Hello Andrytsymb,

We've notified the Casino Representative that you still haven't received your payment and asked him to check what's going on.

Hello Rbravo94,

If you want us to get in touch with the Casino Representative regarding your withdrawal, please send me your casino username in PM inbox.

Hello Rbravo94,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi RBravo,

I wanted to let you know that your BTC withdrawal has now been processed.

Thanks you for your patience.  Note that I have also personally spoken to the CS rep regarding his tone in the email.

Wishing you continued good luck!

Kind regards,

John Rose - Casino Manager

Completely my fault for overpromising and under-delivering!

Your withdrawal by BTC has now been processed and I have confirmed this.

Cheers,

John Rose - Casino Manager

I confirm I got the money. 

In principle, everything is within the rules, just apparently there was a misunderstanding. I'll try to continue playing in duckyluck casino.

Thank you. 

So the bitcoin was sent at 8 this morning and I haven't received anything I have constantly been checking the block chain for confirmations and now the last time I checked it the transaction has been removed from the block chain meaning it was rejected most likely due to low fees, so the bitcoin is still in your wallet and I still have not received any payout can you please get it resent ASAP this is a horrible feeling I shouldn't have to deal with this now I probably am gonna have to wait even longer I'm so upset I'm literally shaking becuase I have no control and there's nothing I can do, besides wait and hope somebody does the right thing.

Hello Rbravo94,

We've asked the Casino Representative to check what happened. Keep you posted.

151d6d2e26ec77f7acb6ce7aa615f56119dc1f3320b7ac1ee993a75c42232c7e was the hash - 0.02375966 BTC was sent. Looks like it confirmed late last night / early this a.m.

Hello there , casino can't process my withdrawal since 13 march
Casino support says that they don't know when they will withdraw will be processed
they have some problems with processing , this is frustrating,
it would be honest if the casino reported that they have withdrawal problems before players make a deposit.

Hello dreshovcasino,

Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Hello dreshovcasino,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Please keep an eye on this thread for updates.

Hello dreshovcasino,

We've received a reply from the Casino Representative. He says your withdrawal has been fully completed. 

Money was withdrawn successfully , it was spent ten hours ago.
It seems that finally youre message to the representative worked, because I remember exactly what I checked and nothing happened before contacting you, thank you very much !

Hello dreshovcasino,

You're welcome. Thank you for letting us know!

hello LCB team , my payment is about 9 days in a pending status , tried to contact the chat but it was unsuccessful. payout from 19-03-2021 10:17:21 PM and didn`t see any replys or updates probably

Hello antonrosgerov.

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello antonrosgerov,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello antonrosgerov,

I spoke to our payments team and they have assured me that your withdrawal has now been processed.

Very sorry for the delay!

We wish you continued luck :)

John Rose - Casino Manager

If it possible to contact a representative and ask about my withdrawal from 25.03 it would be great.
In the chat they wrote that there is a another delays (and dont know when it will be released) ,
the delay at this moment is about a week , appreciate for your help

Hello dreshovcasino,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello,

I am pleased to let you know that this withdrawal request was processed yesterday.

I wish you continued good luck!

Kind regards,

John Rose - Casino Manager

SportsandCasino.com

DuckLuck.ag

Hello! I've been waiting on a bitcoin deposit of $250 since the 30th of last month. Can you please assist me in getting this payout. I've been to live chat on several occasions and heven't gotten any direct answers.This at the Sports and Casino 

my casino id is buggars2000

Hello buggars,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Buggars!

Very pleased to confirm that your withdrawal was processed early today.

We wish you continued good luck!

Kind regards,

John Rose - Casino Manager

Yes, it  was. I just checked and found it there. Thanks so much for your help

buggars

Glad to hear that. Thanks for the update buggars!

Hello i have a pending withdraw in duckyluck casino: withdraw id: 205357174020738  , Pending from  2021-04-06 19:17:37.
Will be grateful for the assist , support does not promise anything concrete unfortunately

Hello bogoncovspins,

Could you please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Hello bogoncovspins,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

today i got paid big thanks !

Hello bogoncovspins,

The Casino Representative has also replied to us that they paid you. Thanks for the confirmation! We're glad we could help.

Can you ask representative what happens with my payout from 14/04/21, which I ordered a week ago in Sports&Casino , I checked today but the status is still pending probably.
I just sent casino details to you Sydney (in private message) , really appreciate it.

Hello mordencevreels,

Thank you for providing me with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

thank you so much Sydney, I got the money in the morning !

You're very welcome mordencevreels. We're glad to hear that. 

Hello Sydney , looks like I face into the same problem a second time, at this moment the payment is delayed a little more than a week and the status of the transaction does not change (it usually changes from pending to processing) , it will be great to ask a representative and find out why this delays is happening...

Hello bogoncovspins,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

I am a completely verified player and have deposited too in this casino. But, they are delaying the withdrawal every time I asked. What a nonsense type of casino, I think they have been bankrupted because over a week, bitcoin crashed a lot. They are also taking a huge time for small withdrawal. Completely pathetic casino.

I will rather spend a 50$ taxi bill to go on a landbased casino enjoy full meal and took my winnings instantly rather than waiting for a withdrawal in this casino. Why these casinos are not being blacklisted?

Hello Rikesh Kayastha,

Could you please specify if you are having issues with the withdrawal at Sports And Casino or DuckyLuck? Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Hello Rikesh Kayastha,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello bogoncovspins,

We are sorry for the delay. We have submitted your payment today. Have a great weekend!

Hello Rikesh Kayastha,

We are sorry for the delay. Your payment has been sent already. Have a great weekend!

Sorry is casino ducky is secure? I read bad comments and have money for withdrawal but need know why they request money for withdrawal and verified account and not is the time for lost money in me country 

Hello! My name is Taisiya Stankova, my account is "Siskipiskos" at the DuckyLuck casino. I am asking you to help me figure out the situation. I ordered a withdrawal of funds on April 14, all the conditions and rules were met, the verification was passed, especially since this is the second withdrawal of funds after the second deposit, there are no reactions to my calls to the chat and support services in the casino, only promises of extending the payment terms, the second is already underway week .... Help speed up the process, I will be very grateful to you. Thanks in advance for your help!

Hello mapluche,

Are you having issues with your withdrawal? I'm not sure what exactly happened. Could you please explain in more detail and if you need help with your withdrawal, please send me your casino username to PM inbox so we can get in touch with the Casino Representative.

Hello Siskipiskos,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello! I have an account at Sports & Casino! Since April 9, for more than two weeks, I have ordered a withdrawal of funds, the status is written authorized. Terms of payments according to the rules of the casino are violated, how to complete the withdrawal of funds?