Split Aces Casino, SpinUp Casino

Welcome To Split Aces Casino - I am the casino representative so if you have any questions about our brand - please write in this forum thread. Thanks for your support LCB!!!

Kind regards

Jamie 

Updated 10th January 2019 - SpinUp Casino added to LCB lists

Welcome to LCB Jamie! Thank you for being available to assist our members! 

Welcome on board, Jamie.

Hope you'll have a great time with us and our members.  

Hi Jamie,

Welcome to the forum 

Thanks guys! Glad to be here! :)

Welcome to LCB Forum, Jamie for Split Aces! 

Hi Jamie, welcome to LCB forum! 

Dear Lcb.org

username : **************@yahoo.co.uk

janette barker 

24/10/78

I contact www.spliacescasino.com and they lie to me that they accept UK players.

Due to this his lie I deposit gbp415

 However  when I tried to put gambling  limits I could not do it that is when I realised and  I decide to check the uk gambling commission and to my surprise I checked  to the UK Gambling commission they are not license by them therefore they are not allow to transact with uk players however they advertise and lie to people that they can take uk player they only refund me gbp90 and gbp 325 is missing. 

Could you please help me ?

my daughter 5 years old have  died and this people pray on the most vulnerable 

Hello Janette,

We'll contact Split Aces Casino Representative regarding your complaint and ask him to reply in this thread. Thanks for providing us with your casino username. Please keep an eye on this thread.

Hi Janette,

It is very important that you only at play casinos licensed by the UK gambling commission. LCB is a site fulled with knowledge and reviews to make sure you have all the information you need before depositing. Please use and bookmark our UK jurisdiction page for future when selecting casinos to play at, this page lists ALL the casinos licensed in the UK. I do hope our team can assist you in getting your money, however it may be difficult.

Thank you. Hopefully something can be done :( 

Hello Janette,

The Split Aces Management informs us that they are in constant and continued communication with you regarding this matter.

Please continue to correspond with them and update this post.

We wish you all the best in the future.

They only refund me eur100 equiv 90gbp  they took gbp325 they took gbp425 !

All they “refund me “my is gbp90 as a gesture of good will ? When they are clearly committing an offence according to the Gambling act 2005 s33

The reason why I complaint here is because they sent me an email on the 24of February telling me that there final answer is that they are only going to give me eur100 equiv GBP90. I deposit gbp425 

Now they have stop taking to me and told me that they will not give me anymore despit the fact that they lie and are operating illegal ! With out a uk license 

Hi please on the 24th that is the last email I received from them were they told me that they are not willing to talk to me anymore they only refund gbp90 ! I will attached all they money that they took ! Gbp425 they only refund me gbp90.

This the money that they took from me from 2 different accounts on the 4 of February  Gbp415 total !

This is what Split aces refund me eur100 only equiv of gbp90 

This what they refunde me only eur100  equivalent GBP90 I deposit gbp425 !

Hello Janette,

We've contacted the casino again regarding your complaint and they've advised us that they already paid you before. They state that they do not want to engage with you on the forum any more and they consider this case closed. 

If you're not satisfied with this decision, we kindly advise you to contact their licensor HERE.

Hey everyone! Nice to meet you all. My name is Chai and I am the new account manager at SplitAces affiliates. I am here for any question, idea, collaboration and complaint you may have. Please don't hesitate to contact me or post a message right here and I will get be to you as soon as I can!

Looking forward to getting in touch,

Chai.

Hi Chai,

Welcome to LCB forum and thanks for being available to assist our members! 

Welcome Chai 

Welcome to LCB Chai 

Welcome on board Chai! 

Welcome to our forum, Chai! Glad to have you here to assist our members 

Hi Chai Split aces does not have a license issue by the uk and they only refund me pound 90 I deposit 425 pound so I need my 335 pounds please 

@Janette - for future please check out the list of UK licensed brands here, there are over 300 to choose from. We would suggest to stick to licensed operators to ensure full player protection. When you choose to play at brands not licensed by the Gambling commission you do run the risk of running into some issues. We have provided reviews, feedback and a support service here at LCB, however its important for you to do your due diligence and pick the highest rated casinos to play at.

Hi thank you . Yes  this casino bombard me with advertisement. As of yesterday  . They lie to me. When I asked if they have a license I did ask before I deposit. Europol hace contact me I hope there is some light at the end of the tunnel. 

Same happened to me at spin up casino. 

This lady got a partial refund and I have not got even that. I closed my account with them months ago but I still want my money back. this is illegal to accept my deposits and I want them refunded. 

I have emailed them and they have declined. Stating it's my responsibility.I understand we should check beforehand to see if they accept UK licence without UKGC but its actually your responsibility to decline the deposit as PER LEGISLATION. I know these transactions were made in 2019 but it doesnt matter when I claim for a refund because whether it was yesterday or 6 months ago it's still illegal transaction.

My username is elenates.

Hello Elly1234,

We've sent your username to the Casino Representative. Please keep an eye on this thread for the updates.

Any response?

Hello Elly1234,

No, we still haven't received a reply from the Casino Representative. We've sent them a reminder email.

I need my GBP385 pounds back . You are scamming people but rest assure the cybercrime unit will get you for fraud 

Hello Quete,

Could you please explain what exactly happened and at what is the casino in question? Could you also send me your casino username in PM inbox, so we contact the Casino Representative.

This casino Spin-up looks me like a scam. Last month they denied my withdraw request of 39.I need to deposit 50 to got 39.No,ty.

Hello perobet,

Are these winnings from some bonus? Have you checked their T&C's for withdrawal?

They give me no deposit 5 euro i bonus i think. I didn't checked. I have bad experience with this similar casinos. 

Hello perobet,

It's up to you if you want to deposit 50 EUR in order to withdraw 39 EUR winnings, but whenever you take some bonus, please make sure to check the Terms and Conditions. 

This is what their Bonus T&C's say about no deposit bonuses (The same rule also applies to free spin bonus):

5. Player must deposit a minimum of €50.