Spin Away Support and Complaints Thread

Hello Everyone,

We are Spin Away Casino Team.

If you have any questions or need any assistance we will be glad to reply and take care of you.

For any queries, please get in touch with our Customer Support via email: [email protected] or Live Chat.

Welcome to LCB forum Spin Away Casino team! Thank you for being available to assist our members! 

Welcome Spin Away Casino Team! 

Welcome to our forum Spin Away Casino Team! Thanks for signing up to our support thread! 

Hello Spin Away Casino team! Welcome glad to have you here! 

Thanks all for the nice welcome messages :)

Hi Spin Away Casino Team, welcome to LCB! 

Welcome to LCB 

Hi Spin Away Casino Team! Welcome to LCB forum! 

Welcome to LCB forum! 

Welcome on board. Thanks for joining our forum. 

Sorry but there is no Livechat button in ur website!!!!

it's difficult to cash out too !!!!

Hello Ressag,

If you're having some issues with the cashout, please private message me your casino username and we're going to ask the Casino Representative to check what's going on.

Hello Ressag

Thanks for your message.

The live chat is open from 9.00 am till 00.00 CET. Alternatively, you can send an email to us on [email protected] and we will help you.

To find the live chat button below a little tutorial picture that might help. Live chat is also available when not logged in.

Any other issues or question please we here to help.

Major SCAM. All of the below:

Letting players from territories where it is illegal to play, deposit endlessly and even offer payment methods that are ONLY usable there. Therefore they deliberately target Dutch players as long as they bring in money and not vice versa. This is unlawful and unethical.
Upon requesting a deposit limit there’s no reaction and all strategy seems to be targeted towards taking advantage of (vulnerable) players. The website is set up in such a way that none of the duty of care that comes with this kind of business is honored.
Money gets lost. Clearly mentioning that a € 100 deposit was withdrawn from the bank account but never arrived in the account is ignored and the only reply is that there will be no more reply. This comes close to stealing.
And with that comes the very worrying issue that the casino seems to keep completely silent and does ignore the above. They mention the T&C about Dutch players but do not hold itself to the very same T&C.

Hello Nilbuuh,

Could you please send me your casino username in a private message inbox and we're going to notify the Casino Representative.

Where can I find the live chat?

Hello Meeksybaby,

This casino doesn't have a live chat. Do you have some issue at Spin Away? 

Scammers imagine being low on money so joyfully winning 3500 just to get crushed and get to worst feeling of your life by spinaway when I cashed out money got confiscated nice one inhumane action

Hello Ibagaza92,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

My username is >email removed by moderator Sydney due to privacy reasons<. I'm so gutted I couldn't sleep or eat I'm so dead inside 

Hello Ibagaza92,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

Hello

The player breached our Bonus Terms & Conditions by placing bets higher than €5 - a total of 38 bets varying between €20-€100.
We kindly refer to the following section in our Terms & Conditions that can be found Here:
10.3. Maximum single stake with bonus funds whilst completing wagering requirements is €/$5. Any players that stake more than this in one betting transaction risk losing all of their winnings.
As a goodwill gesture we returned the initial deposit of €35 to the player’s bank account.
Please note that the decision is final.

Spinaway team

This is not true I have screenshots I can share I read the terms and rules very clearly and thought I was on the right path but you just inhumane let someone win and then take it back and I never put more than 5 euro on 1 spin highest I did was 4 euro per spin cause had 10 spins bonus be aware guys before you lose your money to when you try to cash out

Hello Ibagaza92,

We've asked the Casino Representative to provide us with your gaming history. Keep you updated.

I dont even trust that no more cause they blocked my account straight away so I couldn't recheck anything or review anything and almost week passed by so that's very odd and strange to me to

Hello Ibagaza92,

We've received evidence from the casino showing that you placed 38 bets higher than €5 (varying between €20 - €100).

Since you've breached the following term of the casino's Terms and Conditions: 10.3. Maximum single stake with bonus funds whilst completing wagering requirements is €/$5. Any players that stake more than this in one betting transaction risk losing all of their winnings., there's nothing further we can do to assist you. 

If you're not satisfied with this decision, you can try to file a complaint with their licensor HERE.