SlotsVilla Support and Complaints Thread

Hello Tara,

Casino Rep got back to us and told that this is not valid proof of address because it's just an informational page, so it can not be accepted. 

Proof of Address not older than 3 months showing player’s full name, address (matching the account information) and issuing date (Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement. Please provide them with the documents that are mentioned in this post and you will not have a problem to verify your account.

Hope this will help.

Thank you for understanding.

Hello,

Sorry but no it doesn't help. What now is wrong with the document submitted? It is a checking account statement less then 3 months old? Do you all just accept whatever they say? I submitted the document to you as well. What is wrong with it?

Thanks

Tara Burge

It is my bank statement for the month look it states it!

T.Burge

Says safe debit account and shows the statement date!

Submitted documents...

See says Statement Date and Safe Debit Account?

T.Burge

Hello Tara,

Unfortunately, we cannot influence the rules of the Casino, and which documents they will accept, but they also state in the T&C what it is necessary to send in order for the account to be verified. If you send them what they require, we assure that your account will be verified in the shortest possible time.

Thank you for understanding.

What I am trying to say, is I have done everything as requested and required and yet still denied approval! May I then ask if in your opinion if the document submitted is a bank checking statement? (Please reference past forum post dated July 07, 2023  03:12: 08 pm hrs where you will find upload of the banking document I submitted) have done this..Every time for past 2 months now been denied ..Let it be known I submitted a checking statement from US Bank and less then 3 months old and they denied it! 

Thanks

Tara Burge

Further proof it is a checking account... Thank you...T.Burge

Hello Tara,

Our opinion here is irrelevant, Casino has their own rules and terms and provided us with the clarification what is necessary to submit for your account to be verified. You did not submit in the form that they asked you for. Please send them proof of address in some of above mentioned form, it's not negotiable. When you do what is required from your end we assure you that they will not have a problem to verify your account.

Thank you for understanding.

What I am saying is I have submitted everything. For proof of address they state I can submit a banking statement. I did this I provided you this proof as to the document submitted is a bank statement. So why am I not being verified? 

Thank you -

T.Burge

Hello -

Sorry, but confused as to what form you state is needed? Sorry, but unaware of any form. I thought all they needed further was a proof of address document. I submitted my entire monthly banking statement for this purpose. They are saying it is not a statement when it clearly states statement date and debit account summary for monthly statement period.

Thank you -

T.Burge

While perhaps irrelevant is your opinion. I would like confirmation that the submitted document is indeed a bank statement submitted and not an informational document. Non negotiable, this I understand. I submitted the appropriate document for proof of address verification.

Thank you -

T.Burge

Hello Tara,

As we said, they are not accepting this bank of statement form because they consider that as informational page, it can not pass their security check system, so they kindly ask you to provide them with one of this forms ( Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement). 

We are not Casino side, and can not influence their rules, but we can suggest you what to do to speed up the process. Please send one of above mentioned forms and we are sure that you will be verified as soon as possible.

Thank you for your attention.

I have done everything plus they have asked and nothing is sufficient ever! They didn't accept my other bank statement either said was from financial services. They say they will accept monthly banking statement and that is what was submitted! I opened the damn US Bank account specifically for this purpose! What is informational about it? Why won't it pass their "security check?" According to their own KYC/AML policy procedure proof of address verification isn't even necessary given my status and min transaction amounts? It states on document "statement period dates." Keyword STATEMENT!

Thank you

T.Burge

My question is why is it being considered informational as opposed to a monthly Bank STATEMENT? Safe Debit Account statement.

Thank you -

T.Burge

Better yet what is a US Bank monthly statement then look like as according to them? 

T.Burge

Just because there was no transaction history for the month does not negate it is a monthly banking statement!

T.Burge

If they are stating my monthly bank statement is informational document because there is an "information you should know" section on the bank statement they should know this is on every monthly statement of US Bank monthly banking account  statements and just because there was no transacting history for the month does not negate it is a monthly banking statement! I scanned and submitted the entire document of 4 pages total 2 of 2 page bank statement document both the fronts and backs of both pages!

T.Burge

More pics of scanned documents submitted of monthly banking statement...

Hello Tara,

We understand that you are frustrated and we are really sorry for that, but we can not help you with this bank statement, they already said that it can not be approved with this provided document, so please try to send them Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality . 

Every Casino has their own security check, and we can not influence that, we can just forward all the requirements your need to fulfill for your account to be verified in shortest possible time. Hope that this advice will help you.

Thank you.

I  do not have utilities in my name any longer at this residence. Therefore I submitted numerous bank account statements  from 3 separate banks. All denied again 6 different reasons why they don't accept FINANCIAL STATEMENTS to NO ONLINE BANK, to INFORMATIONAL DOCUMENT NOT A STATEMENT and on and on and on!!!!!! Further, my mobile phone is through provider Boost Mobile and was told by chat support would not be accepted. I went to US BANK and opened up a safe debitchecking account SPECIFICALLY for the purpose of appeasing and complying with this casinos conditions. Now they are telling me my monthly statement received is not a statement? MORE THAN FRUSTRATED!!!! However, that said I realize there is little you can do and truly appreciate everything you have done regarding this long drawn out issue with Slots Villa and I. As of now I hope everyone who searches this casino might see this forum and all the subsequent post and see to stay FAR FAR AWAY from this casino!!! THEY have been blacklisted by numerous sites and I have spent countless hours . Literally over 200 hours of my time into simply attempting to be payed a measley $100.00 for a Welcome NDBonus Win from this casino.  I have submitted over 13 different types of documents for the purpose of address proof and KYC verification. They have literally came back with a different excuse for denial each and every time. Always a new reason too each time of a document denial mind you.  They approved me then gave some bogus excuse about a new employee screwing up and accidentally verifying my document when he should not have. I believe he may be one of the only competent individuals within his department as he did the correct thing as he recognized a legitimate banking statement for what it is and not a liar or swindler like the rest of this document verification staff apparently would appear to be. WARNING!!!! SLOTS VILLA CASINO & VIP CLUB PLAYER CASINO ARE DISPOSABLE/SCAMMERS/AND ARE A ROGUE CASINO EVERYONE SHOULD STAY CLEAR OF!!!! $100.00...LOOK OUT SEEMS LIKELY TO BE  A MONEY LAUNDERING TERRORIST THREAT INDEED!!! DENY DENY DENY !!! RIDICULOUS !!! WARNING!!! WARNING!!!WARNING!!!! BLACKLISTED AT NUMEROUS NUMEROUS CASINO REVIEW SITES FOR A GOOD REASON!!!!! Thank you again Berks and LCB for all your attempts to help with my issue presented!!! Greatly appreciated. Too bad there are shi$$y and shady outfits like this out there but at least there is the chance that with sites like LCB.org it might save someone else in the future from making an over 2 month and 200 + hour   nightmare over $100.00 payment from the WORST CASINO OUT THERE!!! That is saying something as I Literally have an account at damn near every online casino offered within the US territory!! Well over 75 casino accounts at many and numerous online casinos and this one is THE WORST OF THEM ALL - HANDS DOWN!!!!! ROGUE!!!! ROGUE!!!! ROGUE!!!! 

T. BURGE

Hi Tara,

We acknowledge your concern and frustration regarding the KYC process. It is important to emphasize that all casinos take KYC procedures seriously, ensuring the security and integrity of our operations. Please take note that the two pages of the account opening form you provided do not serve the purpose of address verification, as they solely focus on the account setup. We kindly request you to submit a proper bank statement that can be used for address verification purposes. This is crucial to ensure a smooth and efficient KYC verification process. We appreciate your understanding and cooperation in this matter. If you have any further questions or require assistance, please do not hesitate to reach out to our support team. We are here to assist you throughout the KYC verification process.

Please take note that the two pages of the account opening form you provided do not serve the purpose of address verification, as they solely focus on the account setup. We kindly request you to submit a proper bank statement that can be used for address

    Hello, I do not understand what form is being referenced and the bank statement submitted is a monthly checking statement from US Bank. What is not proper ? Thank you

Grace

Welcome to slots villa

Please allow 3-5 minutes while I access your account and guide you further.

Visitor

They state uni statement at the top of the document and a statement date period. Keyword being - statement. Thank you

No problem

Thanks

It may state suggestions as yes it is a new account and that was the first monthly statement. received . Thank you

Grace

Kindly drop email to our team at support @ slotsvilla.com

Visitor

Okay. Stating this ? Thank you

Grace

We appreciate you talking with us. Enjoy your time ahead!
Have fun playing!



Please take note that the two pages of the account opening form you provided do not serve the purpose of address verification, as they solely focus on the account setup. We kindly request you to submit a proper bank statement that can be used for address
Hello, I do not understand what form is being referenced and the bank statement submitted is a monthly checking statement from US Bank. What is not proper ? Thank you

Grace

Welcome to slots villa

Please allow 3-5 minutes while I access your account and guide you further.

Visitor

They state uni statement at the top of the document and a statement date period. Keyword being - statement. Thank you

No problem

Thanks

It may state suggestions as yes it is a new account and that was the first monthly statement. received . Thank you

Grace

Kindly drop email to our team at support @ slotsvilla.com

Visitor

Okay. Stating this ? Thank you

Grace

We appreciate you talking with us. Enjoy your time ahead!
Have fun playing!

Slots Villa Rep-

Hello,

Essentially I was told to send support this via email. However, chat support was again unable to answer my ? Posed to them regarding this issue.

Thank you -

Tara Burge

It clearly shows as a , "statement" numerous times throughout the documents submitted to Slots Villa for. KYC address verification purposes.. Even showing a STATEMENT PERIOD from May 31st, 2023 through June 21st, 2023...It is in fact a STATEMENT! I attatched these documents here for viewing via PDF formatting.

Thanks-

T.Burge

Hello Tara,

As we have already said, Casino Rep has confirmed that unfortunately they cannot accept this proof of address, that you should send it in another form as I have already stated in previous posts. Try to send this to support email as advised by their agent. We really hope that you will resolve this issue as soon as possible. We are unable to help you until you send the appropriate documents.

Thank you for understanding.

Hello -

I do understand what they have said regarding the document submitted. That doesn't make it right however necessarily as my stance is and has been that the document submitted is a legitimate banking statement and there is no reason for it not to be accepted as address proof. It IS NOT an informational document.  PERIOD!!

Thanks _

T Burge

What then constitutes as an acceptable bank statement? Because the last 3 separate statements by separate banks that I have submitted are all not accepted by this casino? 

Thanks

T.Burge

Why can't they contact US Bank and ask if the document is infact a montly banking statement rather then an informational document? I don't have numerous banking accounts to provide to them for address verification purposes. I opened this account specifically for this purpose and yet they state it isn't accepted. Why? It shows as a STATEMENT!!

T.Burge

Well I submitted document on 7/15 and again on 7/21/23. I received an email back today stating again document submitted not clear. It is very clear and was scanned and sent in pdf format for easy and zooming in of the submitted document. Again, another 12 days to only receive yet another reason and another denial of KYC verification address document. I think everything I have submitted here speaks for itself as to the legitimacy of Slots Villa casino.

Well I submitted document on 7/15 and again on 7/21/23. I received an email back today stating again document submitted not clear. It is very clear and was scanned and sent in pdf format for easy and zooming in of the submitted document. Again, another 12 days to only receive yet another reason and another denial of KYC verification address document. I think everything I have submitted here speaks for itself as to the legitimacy of Slots Villa casino. Attaching zoomed in screenshots of the "unclear" document too. Judge for yourself, I can clearly see the relevant information needed for verification and you?

Hello Tara,

As we can notice you have submitted again the same document which was not accepted from their side, so we are unable to help you until you submit the documents that are valid as we mentioned in our previous post. We kindly ask you to follow our instructions regarding the verification process, otherwise we wont be able to manage this case. 

Thank you for understanding.

Hello Berks-

I understand your position. However, the clearly of the document is the issue not the vapidity of the document. Further, what am I to submit exactly as I have submitted over 8 seprate documents now regarding KYC address verification. If I submit yet another bank statement what good is it in doing so as I submitted 3 separate ones already and each denied. Why, I ask? 

Thank you 

T

Burge

Hello Berks-

I understand your position. However, the clearly of the document is the issue not the vapidity of the document. Further, what am I to submit exactly as I have submitted over 8 desperate documents now regarding KYC address verification. If I submit yet another bank statement what good is it in doing so as I submitted 3 separate ones already and each denied. Why were all 3 denied, I ask? As their reasons are without merit and the document (s) should be / should have been accepted by the casino for KYC verification address purposes. What kind of Bank Statement do the require exactly?

Thank you 

T

Burge

I understand your hands are tied and that you may only suggest solutions to resolve the issue. So, I figure if nothing else at least forum members and all others that view these post concerning Slots Villa casino can discern for themselves wether the US BANK document is or is not a Bank Statement and wether or not it should be accepted as such or not as a valid document for KYC verification or not. I know it is and should have been accepted. Remember, this document was in fact accepted and verified previously by a " new employee!" Only to be rescendded over a week later. Mind you, this revoke was only once I began to press then the issue of them paying out on my requested $100 withdraw still pending following the KYC having finally been verified following 2 months of numerous document submissions made. Bottom line, this is exactly what I am saying it is and that is, that Slots Villa casino is not on the up and up! Further,  If you  can no longer help me regarding this matter I completely understand. It is very unfortunate it has required your involvement at all. I do Appreciate everything however and thank you again LCB.org/Berks😊

Best Regards -

T.Burge

Hello Tara,

We can understand your frustration and disappointment with the situation. It's essential for online casinos to maintain transparency and consistency in their verification processes, especially when it comes to sensitive documents like bank statements. It appears that there have been discrepancies in the acceptance of the document, which has added to your frustration. We genuinely hope that your issue gets resolved promptly and that you can find a resolution with Slots Villa casino. Thank you for your understanding and cooperation throughout this process.

Hello -

Still can't get them to verify my KYC address verification. They last stated that the document was not clearly visible. So I again rescanned and resubmitted the document only to be told yet once again the submitted document wasn't clearly visible. I made sure there was no clarity issues mind you this most recent time and yet still they state the document is not clear. Give me a break!! Check it out ... Clearly visible? I don't know how much clearer they could possibly be! I would like to know what is not clear and visible?

Thank you -

T.Burge

Hi Tara,

Condor Aff is very strict when it comes to verification. I've checked the screenshots you sent and the documents are not clear enough. You need to make it clearer so they can read necesssary info. Please try it again. 

Thank you for your help and let me retake them and get your opinion if I may please again as I apparently am not a good judge as to clarity.

Thank you again -

T.Burge

Hello MelissaN,

I just submitted these images too. Visible in your opinion?

Thank you very much for your feedback!! -

🙂T.Burge

Great. Looks much much better now. Hope they will accept them this time.

Please note that I need to remove the images you sent due to privacy policy. You are always more than welcome to send screenshots to my personal inbox. 

Good luck! 

MelissaN

Thank you again - I'll let you know what they say back this time around...😊

T.Burge

Hello , Update...My KYC documents were approved!!!...Ill let the forum know once I receive the payment or not of $100.00 welcome bonus win...I again would like to thank everyone at jswqzs.com for all your help throughout this whole ordeal. Kindly - T.Burge

Hello again lcb moderators- So on the 5th of August, 2023 I received my KYC verification approval from Slots Villa Casino. Upon checking with support later on that day, I was told I needed to again submit my Bitcoin wallet address for approval and that this process would take 2 to 3 more business days. Well it has been double that amount of time now and I still have not received this approval. I received this approval of my Bitcoin wallet address back on July 7th of 2023 already, but support staff stated it had again expired/lapsed and therefore needed to do a resubmission. So again I did so on the 5th of August and today is now the 11th of August and is well past the 2 to 3 business days as stated the process would take. Further, was told on the 5th of August that after receiving this approval it would take 7 to 10 more business days to receive the payment. Although on Slots Villa sites terms and agreements it states within 4 business days not 7 to 10 business days. I don't know if there is anything you here at LCB.org can do on my behalf to expedite what has already been over 3 months long wait since my initiation of my withdraw request made back on April 26, 2023 . It is coming up on over 4 months as of August 25th, 2023 and yet I am still awaiting the payment from my NDP welcome bonus win of $100.00 from this casino. Thanks Again - Kindly - Tara 😁 Burge

Hello Tara8166,

Thank you for all the information you provide us, where everyone can see what's happening with your account, so you can help many members to maybe change their mind in choosing a Casino where they will taste happiness. Unfortunately, we have to tell you that we have not received any feedback from this Casino for more than a month, and we will suggest that it be tested again, and if it does not meet all the conditions, it will most likely be put on the warning list. We're sorry, but for now we can't help you until we get a response from them.

Thank you for your understanding and patience. Hope that you will be paid as soon as possible. Crossing fingers!

Hello,

I would like to add the following if I may please. I personally believe law0451 and that this casino being the sister site of SLOTS VILLA CASINO that their may potentially be someone within this casino trying to pull wool over the jswqzs.com moderators eyes on this one. I obviously don't know all the details as they won't allow public displaying of these documents given to the moderators for review. That said, to me why not supply them or at least do so to the player if not the public. Failure in providing these to the player account holder is super shady and to me speaks volumes as to this casinos intention to be forthright and upstanding in their dealings. Other things that draw serious concern for me in evaluating the intentions and integrity of a casino are things such as customer support to live chat support not being able to answer questions or communicate within the casino to other departments or have the availability to view emails or documents in relation to accounts within the casino or such things as specific to withdrawals or knowing any such thing about the department that handles withdrawals and that you need to contact them via email. By putting practices like this into account they can give them vague and generic responses back once you contact through email and often receive a pre-generated response back a numerous times not even answering the question at hand taking often days if ever to be answered putting further delay into any kind of resolvement ultimately this results in a win-win for the casino and a lose lose for the player and the casinos know this and those casinos that do this type of thing and are better yet cuz he knows that allow for no uploads through their live chat support so that you might reference what it is and what you speak of so that they have to have a hard answer for what it is you're showing them by not allowing for this upload it allows for vague and easy outs for the casino again at the end of the day allowing for a win-win for the casino and a lose-lose with a player it should be the other way around when the player wins it should be just that a win instead of but ultimately becomes a complete and utter loss of sanity time and patience and this is what the casinos hope for and that the person will eventually just get tired and go away after enough run around 4 months often isn't worth $100 for instance for a no deposit win for someone to take 4 months and countless hours to sit there and fight over I simply fight over this to let others know what I believe to be shady practices from shady casinos fortunately I haven't had to deal with many because of the likes of jswqzs.com and being able to see through these potential issues prior to ever registering with such likes of casinos like VIP slots player and Slots Villa. I think Brooks doesn't find job and I think if anything it is this casino's attempt to defraud or cool wool rather over the eyes of LCD and it's moderators and I would not put it past these individuals to do that in my experience I think their actions and lack thereof and again as stated here no managers you can ask they will not for whatever reason allow you to speak to manager I don't think there is a manager I think it's a group of small individuals that run within this organization that seem larger than what they are besides pretty it's all nice but again at the end of the day they have no license they don't stick to their terms and agreements or their own kyc AML verification policies they kind of do what they want and it's very evident and in my experience and the many black listings of this casino throughout many different review sites is very towing and I do think if anything else jswqzs.com will be making the correct decision if they in fact decide to anonymously test this casino again they will get the same result as the rest of us who have complained previously about this casino and it's practices I strongly believe this to be true I wouldn't be doing this and putting all this time into this if I didn't believe this to be truly true and I don't like people that scam others this is 4 months of my life hours of my time and to them it's $100 and they don't give a damn about their players in my personal opinion. But you cannot get mad at jswqzs.com or it's moderators as they are only going off of what they are showing being shown by this casino however again I would strongly strongly suggest that lcd.org not believe everything they're shown or everything that's said by this casino and it's Representatives. Because at the end of the day they are not and what I believe to be on the up and up in any kind of fashion and I think that this really needs to be seriously taken another look at and hopefully I never leave blacklisted I don't care if I get $200 but I do care that somebody else is not good they're wasted 4 months of time and or their money at 10 times the deposit amount even if you hit a jackpot ridiculous to be paid this casino site is absolutely abominable and needs to be blacklisted by lcd.org and that is a first step to see that his $5,000 my 100 and all the others before us and in between that have experience the same thing and just not reported not be all for not and hopefully if LCB.org BLACKLIST this Casino affiliate karma will be all the payback necessary for all of us who have lost all we have lost when really all we did was simply play by the rules and when at a shady rogue endeavor and establishment.

Thanks again jswqzs.com moderators and all here for doing what you all do and maintaining the integrity and what is a vast industry that has the potential to scam many people you all prevent that from happening . I just would ask that you prevent that from happening yet once more by giving VIP club player Casino and Slots Villa Casino the warning label on your site that I wholeheartedly believe they both deserve.

Thank you / best regards always

Tara Burge

Hello Tara,

Thank you for your opinion, we believe that it will help many members who are considering which casino they want to try their luck in. We, as moderators, will also take into account everything you mentioned in the post and, as we said, we will suggest that these casinos be tested, after which we will make a final decision.

Thank you again for your understanding.

Hello Berks -

Just keeping you updated on my pending payout from SlotsVilla Casino. I resubmitted on August 5th,2023 my already approved on July 7th, 2023 BTC wallet address again for verification per the casinos request. Again was told 2 to 3 business days then on the 10th of August was told payout would be within 7 to 11 days. Today I notice nothing has changed regarding payment status on their site so I go onto live chat support to inquire once again as to a status and again, I am abruptly closed off for a second time within a matter of 20min and my question again went unanswered again. Further have received no email correspondence back since August 5th,2023 even after several emails sent to both KYC department and Support department via email. I'm uploading most recent live chat transcript showing the afformentioned chat with this casino.

Thanks Again -

T.Burge

Hello Tara,

Thank you for keeping us informed. We are still waiting for an update from their side, so at the moment you are the one who has some feedback from them. Really hope that you will be paid as soon as possible. Crossing fingers!

Hello-

Welcome and I sure hope so too!!! Ill let you (Berks/MelissaN) and the jswqzs.com forum members know when and if this happens and as always thanks to all!

Kindly-

T.Burge