Slotocash, Miami Club Support and Complaints Thread

Hello daveydoo805,

We will close this complaint due to the inactivity of the submitter.

Hello Lifeonlegendary,

The casino rep got back to us, claiming that your account has been verified.

Can you please confirm this so we can mark this complaint as Resolved?

Thank you!

Yes. Thank you

Hello Lifeonlegendary,

Thanks for letting us know. We are glad to hear that this has been resolved!

Deezle805 is my login for slotocash , everygame pretty much all this

Hello daveydoo805,

Thanks for sharing your username with us. We're going to notify the casino rep about your complaint.

Keep an eye on this topic for the update. 

Hello daveydoo805,

We received a response from the casino, which we are forwarding to you in full:

There were chargebacks received on the player account, not just at Miami Club, in September 2020.
At the time, the player did not respond to any communication requests to explain the defaults.
As a matter of policy, in these situations, the player's account is closed.

If the player is prepared to pay back the funds that were defaulted on, we can make a request to have the account re-opened; however, there would have to be an open dialogue between the player and the casino Risk Department.

I can’t guarantee anything, but the first step would have to be that the player was willing to settle the account.

The player needs to email casino support requesting to pay back the funds that were defaulted on. 

Given the circumstances, we will mark this complaint as Resolved, as the casino has provided its final statement regarding your case.

Slotocash is the online casino I like the most. In addition to the numerous promotions, I received their special version of Sloto magazine in the mail for a few months. But all of a sudden, the casino stopped sending me marketing materials, prohibited me from playing in tournaments, and even made the suggestion that they should no longer honour their policy of returning a portion of my lost clean deposit. When I brought this up with customer support, all they replied was that I should play with my money before we think about adding more benefits. Fear and feeling like a victim took hold.

Hello Blackhorse79,

Thank you for reaching out and sharing your concerns with us. We understand how important receiving promotional materials and participating in tournaments can be for your gaming experience. I'm sorry to hear about the sudden change in the services you've been receiving.

Do you want us to reach out to the casino rep to find out more about what may have caused these changes in your account status? 

Although I had never given gambling any thought before COVID-19, it was then that I was introduced to the gaming business. During the initial months of the COVID era, I exhibited naiveté as a player and resorted to vengeance or obsessive recovery strategies after losing my deposit, exacerbating my condition. But after a while, I came to believe in the gambling world that if you lose, it's lost for good, and there's no way to get your money back. Because gaming is a combination of little talent and a lot of chance, and because a fortunate run doesn't last forever, I find it perplexing that casinos treat winning and losing customers differently. I don't have anything personal against Slotocash Casino, but I'm just wondering why I wasn't eligible for the promotions, bonuses, and tournaments that everyone else gets to enjoy.

Hello Blackhorse79,

If you want us to reach out to a casino representative, send us your casino username/id via private message.

Regards,

Hello Blackhorse79,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Blackhorse79,

The casino rep got back to us stating you have to first make a deposit to get promo offers.

We will close this complaint and mark it Resolved.

If you are interested in bonuses, here are some links you may find useful: Here you will see the list of casinos that have Free Spin Bonuses.

Following this link, you will be provided with a list of casinos that are offering No Deposit Bonuses.

No Deposit Codes are updated daily and can be found here.

In this link, you will see our exclusive no-deposit bonuses only for LCB members.

Regards,

During December and January, I made several "clean" deposits without accepting any incentives. At one point, however, they provided me with cashback on deposits that were lost; however, they no longer provide any cashback at all. For a very long time, I was not eligible for any other deposit bonuses, and as of recently, I have been prohibited from participating in any tournaments.

Hello Blackhorse79,

As that is the casino's final decision, we can push further than that.

Thanks for your understanding.

Your time and attention on this insignificant matter are appreciated. Thank goodness LCB stands behind its members no matter how insignificant their grievances may seem; you guys will battle for us until we're satisfied, and I couldn't be more grateful. Slotocash is still my favourite casino; therefore, I won't go into further detail about this issue. I appreciate your assistance, and I will let you close this complaint.

Hello Blackhorse79,

Thanks for your support and kind words, we truly appriciate it.

I did the lbc no deposit bonus and crush it with over 100 profit.  I go to verify and message Support to see how long it takes and I get told june 6th. I have never rated that long before on any site. Can you contact Representative and see why it gonna take so long .  I refuse to play more like they want 

Hi James Brassfield,

Sorry to hear you have experienced the withdrawal delay when playing at Slotocash Casino.

We will contact the casino rep and check why it takes so long and what has happened. Keep you posted.

I guess I made a mistake when signing up. It has 1982 as year not 1983 as it shows on license. They said they need time to review. I offer to send picture of birth certificate that matches license and no response 

Hi James Brassfield,

That could be a problem as all the data need to be matched. But, let's wait for the rep's feedback. Hope to get their response soon.

Hi  James Brassfield,

Here is the update from the rep:

 If the player isn’t verified, it can take 3 to 5 business days for verification and between 24 to 48 hours for the withdrawal processing.   

I understand that but verification process hasn't started due to the fact that there investigation of why my dob year was off by 1.  I truly think that I had correct and they changed it. I didn't know about it tell I got email from there verification team

I shouldn't of said I made typo.

Wish me luck guys

44 free bonus to 2000 but it was 40x

Hi James Brassfield,

Please keep us updated about your verification and further steps. Thank you.

Starting Verification process I think. I went ahead and said thank you and ask if this meant I was verify 

Dear James

, Thank you for choosing Slotocash Casino. During a recent review of your account, we noticed that the Date of Birth on your Photo Identification does not match the Date of Birth registered to your account. We have gone ahead and updated the date of birth on your account to that of your documents. This email is to notify you of the update that was made. If you have any questions, please feel free to contact us via email or chat and a Customer Support Agent will be happy to assist you. Regards, Penny Slotocash Casino Verification Service SLOTO

I check with support and I'm verify!

I issues withdrawal and was told I be transferred to another agent when I ask how long it take. I'm in process of leaving work and will have update in a hour.

ok... now there making me wait 5 days to get a bitcoin withdraw. crypto automatic? most sites its within minutes. Can someone please explain why the delay? they said it cuz there dept gone for weekend and have to verify i didnt break any rules? This normal for a non deposit bonus withdraw?

Hi James Brassfield

Thanks for your update.

We will check with the rep what's happening and let you know once we receive any feedback.

I receive payment this mourning. Thanks guys!

You're most welcome James Brassfield 

So happy for you 

There nothing that can be done about this but to allow 20 different crypto deposit options and only btc to withdraw as crypto is just wrong. Especially since ur limited to 1 a week. -_-

I'm just venting. Made my first real deposit and crush it!

Hi James,

We understand that you feel disappointed about the restrictions on withdrawals, especially with the variety of deposit options available. 

Who knows, maybe next time deposit won't be crushed. Until then, good luck and keep pushing forward!  

Verification is complete nonsense! They are already dragging out the 9th day, coming up with all sorts of ridiculous reasons. Then they have more players and they have played so much that they cannot have time to establish the identity of the supports. In general, the payment will be the same, they will say from 24 to 48 hours. Complete nonsense, I’ll update the post once my identity is verified, but for now the rating is 1 out of 5

Thank you, can you give more information please? I can't understand from your description what site you are talking about. What is decode ferification?

Hello Paul Lapidesx,

First of all, welcome to LCB.

Sorry to hear that. If you would like us to contact the casino and check your account please send us your casino username via private message.

Thank you.

Write you dear PM, thx

Dear Paul Lapidesx,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

@JovanaV I know you did this for me on the other website and you successfully got my account back to normal. If you could do the same for decode casino that would be great!! I'll private message my info. And as always, thank you so much!

Hello CheeseLoser777,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Dear Paul Lapidesx,

We received a response from the casino rep stating that they are still waiting for your address confirmation and an explanation for the IP mismatch.

I am having a similar issue with Decode Verification, it has been almost 3 weeks waiting to get verified so I can make a withdrawal.  I have sent all relevant documents and everything else they asked for.  It says 3-5 days for verification and I've been patient assuming they've got a lot of verifications to go through but 3 weeks is starting to get ridiculous. 

Hello Troy Ford,

If you would like us to contact the casino representative to check your account please send us your casino credentials via PM.

Thank you.

They have already been answered immediately in a letter, and they are silent. support says that they received an answer, and wait, wait, wait, the answer was September 6, it's already 12, they are silent..

Dear Troy Ford,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Hello CheeseLoser777,

We've received an update from the casino rep regarding your case:

The player is eligible to claim loyalty rewards on deposits of $25 or more. Additionally, there are complimentary items available through the rewards program. 

They have also advised you to attempt to claim your rewards again.

Hello CheeseLoser777,

Any updates? Is everything all right with your account now?

Thank you.

Dear Troy Ford,

We received a response from the casino rep stating that you will receive an email from the casino with the necessary information regarding what additional documentation you need to send them. Please keep us updated on the progress.

SlotoCash. Username: Sca*****

I sent the documents on September 8, they promised 3 - 5 days to be processed, then + 24 hours - 48 and 100% will be ready, but all the deadlines have expired and are silent. It’s a shame, I liked this place so much, but the deadlines have long passed

My documents were approved today, and I was able to request a payout.  Thanks again for all of your help!

Troy

Dear Troy Ford,

So glad to hear that! You are most welcome! 

We will now mark this case as RESOLVED.