Slotocash, Miami Club Support and Complaints Thread

I've been trying to verify an account at this casino since the 26th of last month, and I only have one thing to say to the LCB members... the casino is totally bureaucratic, they take time in everything... the attendants don't know much and are very rude, unfortunately with this behavior I think it's the last time I play in this casino, I don't recommend putting your money here.

Hello AleMa, 

Could you please specify which online casino you are referring to? Provide us with your casino username via private message and we can hopefully contact Casino Rep to speed up your verification process. 

I can't stand this casino (SlotoCash) anymore, please put these 2 casinos on the blacklist, so they stop cheating and stealing their winners, since the 26th I've been trying to verify an account here and I'm being tangled up with everything that's right, I've been asked several different documents and they are always asking for more and more, until I have nothing to send them, I already sent my ID, they asked me for a Selfie holding my document, I sent it, now they say my document doesn't fit, they want another one, already They asked for another proof of address and now they want another one too.
I ask that the LCB, which is a respectful forum, punish these casinos so that no player is left as I am now.

Hello AleMa, 

We understand your frustration but some casinos such as Slotocash are very strict with their verification process. We have received your username via private message and have contacted Casino Rep. Once we get a response we will get back to you on this forum thread. 

up.........

Hello AleMa, 

We are still waiting for a response from Casino Rep. We will send them a reminder. Keep you posted on this forum thread if we hear anything. 

They asked me for proof of address translated into English and notarized. It's an extra expense for me. Even the fact that their magazine arrives at my address every month is not enough proof of the address.I have been in the online gambling world for 13 years and I have never had a problem with proof of address in any other casino before 

Hello ljiljka,

Sorry to hear about your verification delays with proof of address. Could you please send your casino username via private message and we will contact casino rep and see if they can help. As you said they send their magazines to your address too.. 

Hi ljiljka,

We received your casino username via private message and have escalated your complaint to casino rep. Keep posted on this forum thread for a response. 

Since the 26th of last month, I've been tricked by this casino. I don't know what the LCB is waiting for to put it to the minimum with attention so that players are aware of the risk in depositing real money with them

Hello AleMa,

Please respect the mediation process and trust that we will receive an answer from casino representative with specific reasoning. 

Disappointed with Miami club. They claim I was 4 cents short of a deposit despite having sent well over the minimum amount. The deposit was adhered to my account and I was able to play and lose. If the deposit applied to my account and I was able to play I should be on flamingo deposit by default. In order to play you need to deposit 25 if I was able to play that's imply I paid the minimum. If I had not made the proper deposit I would not have been able to play. FIX THIS! PUT MY ACCOUNT ON FLAMINGO or just refund my deposit. Advising my pay another 25+ to get to the level flamingo that is offered at a minimum deposit. I'm not paying for what I already have paid, not paying double over an unproven 4 cent shortage. 

Hello Zellemamaflyazz, 

Please advise us of your Miami Club Casino username via private message. Once we have this information we will escalate your issue with Casino Representative. Thank you.

My username is: DGClarke

Could I please find why have had been blocked again, from playing download version tournaments, on SlotoCash.

I was looking forward to playing the Monday,  Winner Take All for $250, with a free buyin and 100 addon of 50 cents each,  but it is not listing.

This is not the first time this had happened. The last time I was told that is was a management decision by app chat and there was nothing they could do. However, later it became again blocked. 

Also Daily $25 games have been blocked.

Any help would be appreciated.

Hello DavidGClarke, 

Thanks for contacting us. We have reached out to Casino Representative regarding your situation. Keep you posted on this forum thread. 

•  Casino Rep
• last active 30 days ago:(
• :(
•  

We asked for updates on your case DavidGClarke,

As soon as we have more information we will let you know. 

So far no updates, we just sent a reminder email.

I downloaded a new update and installed and it no longer has a tournament section on it.

We will send one more reminder DavidGClarke, hopefully, we will receive a response. Keep you updated. 

Hello DavidGClarke,

So far, we haven't get any response from the Casino. We will reach out to them once again. Keep you posted.

Hi DavidGClarke,

Sorry it took me such a long time to get an answer. Currently, no tournaments are available via the download casino for technical reasons. Tournaments are available via instant play or mobile.
 

Hello,

I need assistance with an issue I am having with Slotocash. It's very important if someone could please assist me. Thank you.

Katherine

Approximately one week ago I registered an account with Slotocash and used a no deposit bonus to test out the casino.  Once I met the wagering requirements, I spoke with live chat and sent in the appropriate documents for account verification.  At no point during this initial chat did they make mention of any issues with the factual information I used to register.

NOTE:  During my time playing through the no deposit bonus, I was able to login and logout of the casino with NO issues. 

A couple days later, I tried to login to my player account to check the status of my verification documents and was told my documents haven't been received and that my account was closed because of the USA state in which I live.  YET, the chat  agent was able to name the state in which I live WITHOUT me stating it to them anywhere in the chat.  So obviously the documents had been received. Yes, my login credentials are correct.  After receiving several copy and paste responses from the chat agent, it was obvious this chat agent was of no assistance. 

I checked my emails from Slotocash.  The documents department CONFIRMED my documents and VERIFIED MY ACCOUNT! 
Once again, I tried to login to the Slotocash casino website, and my login credentials would not work.  I spoke with chat AGAIN and received the SAME EXACT copy and paste responses and reason for not being able to access my account.  In furtherance, I told chat that my account was fully verified, but chat support failed to acknowledge my response and continued with the same copy and paste responses.

For a third time, I thoroughly read Slotocash casinos Terms and Conditions, and there is not one mention of any particular USA "state" as being restricted. 

At this point, I am under the impression that the casino does not want to payout my winnings, and they are making the same unsubstantiated reason as to why I cannot access my player account. 

I would have had no problem making a verification deposit to receive the winnings.  
The documents department has absolutely seen my location of residency, and if this allegation of my state being restricted bears any truth, that department would have not verified my account.

I DO NOT have any other Slotocash accounts, and during the registration process, my state was, and currently still is, listed for address selection. 
Chat support is 100% useless, and I have no other means of contacting the casino to rectify this issue. 

Slotocash username: katship

Can I PLEASE get some immediate assistance with this issue???

Thank you in advance.  
Katherine

Hello cajunmama,

Thanks for sharing with us your account details. We will ping Casino Representative about your issue, hoping that we will be provided with the updates. Keep you posted.

Hi cajunmama,

We are still waiting for the response from the Casino. We will send a reminder email in hopes that we will get an update as soon as possible. Keep you posted.

Hi Cajunmama,

Thank you for your patience. I have sent you a private message.

I won $1,210 from slotocash casino over 2 weeks ago, it took them 2 weeks to verify my account with continuous rejection of id pics claiming it was cropped or blurry, after the drawn out verification I was finally approved and allowed to submit my withdrawal which was going to take another 2 to 3 days. While waiting for my payout I played a free spin promotion they emailed me and after the spins I may have won $10 and after the $10 was lost I stopped playing and on the day I was to receive my payout I received an email saying my payout was rejected because I claimed a promotion in conjunction with an existing balance.  I never tried to change my requested payout or did I attempt to cheat in anyway.  Please help me with this issue.

Hello Randy Copeland,

Can you  please send us your Casino username via private message, so we can get in touch with the Casino Representative in order to help you.

Hello cajunmama,

Please let us know when you resolve this issue, so we can mark this case as Resolved.

Slotocash has made contact with me via LCB. We are in the process of a resolution. Thanks so much for your help!!!!

Hi cajunmama,

So good news, hope that you will resolve it very soon. 

Let us know, so we can mark this case as RESOLVED.

I sure will, I really appreciate it!!! 

Hi Randy Copeland,

We are still waiting for your credentials. Please PM me so we can contact Casino Representative regarding your issue. 

I heard from Slotocash on Thursday, and wrote a reply back, but no response since then....

Hi cajunmama,

Regarding this, we will reach out to them again to see what is happening with your withdrawal process. Please keep posted.

Hi cajunmama,

We've been told that you are in privately conversation with Casino Representative and that you are resolving your issue.

Please let us know when it's over, so we can mark this case as RESOLVED.

Correct, He has made contact with me, and offered a resolution in which I agreed to 100%.  Since this last interaction, I have received only a basic response stating he was out of the office but NOTHING further.  I have sent NUMEROUS replies requesting an update and speedy resolution.  I am still locked out of my player account and have not received the winnings per his offer of a resolution.

Hi cajunmama,

We really hope that Casino Rep will get back you with an agreed solution. Please keep us updated.

Hello Randy Copeland,

We will be CLOSING this complaint due to inactivity of submitter.

I feel that he(Slotocash) is giving me the runaround via messages. No steps have been taken to pay me since he originally messaged me with a resolution, just small talk. I have been patient with him and feel I am getting no where with this. He takes days to respond with responses that are unhelpful. I don't mean to rant, but this has been weeks. Thanks for all that ya'll do! Ya'll are greatly appreciated!

Hi  cajunmama,

We have sent them an email to provide us with the proper information regarding your case. Please keep posted.

I will keep you posted for sure! Still no more responses as of yet!

As of today, November 1st, I have messaged them at least 3 times and have not heard back or had the issue resolved. I was told they were going to send my winnings to the wallet address that was requested on here by the person I have been speaking with. 
I am VERY frustrated and it has been weeks now. This is such a simple resolution and I'm not asking for thousands of dollars to be deposited. It's winnings I earned from THEIR bonus. 
This needs to be handled asap! 
Thank you for trying to assist, and I am by no means upset with you. 

Hi cajunmama,

We have sent them a reminder once again and they got back to us with the clarification that they are still working on your case, and when it's done they'll let us know immediately. Please keep us posted.

UPDATE:  I confirmed my Bitcoin wallet address with them, hopefully I will get the money soon!!! Thank you!

Hi cajunmama,

We are so happy to hear that. Enjoy further entertainment! 

YAYYYY!!!!  I am so excited to say that I received my winnings today from Slotocash! Thanks to everyone involved, as this whole process was smooth and successful! 

Congratulations! We are so happy because of you! Enjoy your winnings.

I feel like I've been a bad boy because I can't claim the Christmas gift just because I haven't made a RECENT deposit although have in the past. And although I'm a long time account holder. Sorry Santa bye-bye MIXMAS22F