Slotocash, Miami Club Support and Complaints Thread

it has been 9 days since "ALTERNATIVES" documents were sent

being someone who has been with this for a while i wish you guys had more consistatnt cs reps cause they always have something different to say when it comes to certian questions. for example i was asking what the votality was all about when i first started and they couldnt even explain it to me. i had to research my self. things like that could be looked at further

Thanks for the update. We'll check the status of your verification procedure with the casino rep. 

Hi everyone.  My name is Darren.  I recently won and cashed out/made a withdrawl from Slotocash Casino.  I chose the overnight courier delivery of a check as my payment method.  I got the check, took it to a bank to cash it, and the bank manager comes back to tell me that the business on the return address doesn't exist, the acct # on the check, that there is no such account, and that my check is fraudulent.  Is there anything I can do to get my $400+?  Thank you.  You may email me at [email protected]

Thanks for letting us know. We'll notify the casino rep and check what can be done. 

just an update, I have not received an email to date. This casino group can now go straight to blacklist

Hi Darren, 

Please PM me your username at Slotocash and I will check with payments team. 

Hi there rd8966381, 

I'm sorry to inform you that the documents received were deemed fraudulent, causing the account to be closed and your balance confisacted. An email was sent a few days ago informing you of our actions. 

Hi Cali4nia, 

I'm just a forum rep here to help out as much as I can, but I will for sure pass on your comment to the customer service team :) 

Hi.

Not at Liberty but at Miami Club Casino. I haven't been able to load their website for about 2 month (or more). Like you I have tried many different browser's, all with the same result, NOTHING! So I gave up.

Sorry that doesn't help you a damn thing, but I want to thank you for your post because until now I didn't knew anybody but myself that have had this problem. I'm curious... Now that it's awhile since your post (April 23rd) have anything changed, does it work for you now?

Hi Johnny Nielsen,

Tell me please if you have an account at Miami Club. if so please private message me your casino username and we'll check with the casino rep what's going on. 

at Slotocash I had to ask their CS if they were regulated. apparently she never heard the word before because she said she didn't understand my question. i highly doubt it. their daily "free"roll tournament is a joke. it literally would cost more than double of the 1st place prize. 100 re-buys at $0.70= $70.00. 1st place prize = $30.00. now you would think no one would use all the re-buys since it would cost you $40.00 to play, right? so what you get is the exact same player winning every time. this player will re-buy as many times as it takes to claim the 1st place prize. i just had to know and this week decided that i would re-buy until i was in 1st place. same player would just come over the top. i spent $35.00 on re-buys and he came over the top. so how much did he spend? he's gotta work for them or even own the site. lol yesterday and today i was over 60,000 points ahead and both days he miraculously pulled ahead of me in the final 30 minutes. what do you think the odds are of this happening to the exact same player 2 days in a row. i play tourneys on other sites and you will get that occasional 30 or 40 thousand point jump, but it is rare. this player does it every time. also as soon as he passed me, i suddenly was unable to communicate with the site, mid game, for about 15 minutes. no way does that happen. i believe it's a set up. give your money to another site. one that is fair and knows what the word regulated means.

Hi muckurself,

This casino is legit and they are regulated by Curacao. I'm not sure that someone from their casino would do something like that. Do you maybe have the screenshots when the site blocked? 

You can also provide me with your casino account number so we can ask the casino to look into your account and check what happened. 

Hi muckurself,

We are still waiting for your account details. 

So back in May, specifically the 17th, I did a cashout at Slotocash for 500.  I requested the 'check delivery by courier' which cost $30.  That's fine, I accept that.  I got the check in an acceptable amount of time, however after taking the check to my bank,  they come back and tell me the check is found to be verified fraudulent.  The return address on the check is "Skyway Management 4145 North Service Rd, 2nd FL, Burlington ONT  L7L 6A3".  They (the bank) said that after doing a Google search, they couldn't find that company existing.  Now, I suppose I'm going to chalk this up to 'lesson learned', but I find it a bit surprising that they'd willingly send out a bad check, yet also provide bitcoin deposit (free) also as a withdraw option.

Hello Darren Pierazek,

Have you sent your casino username to the Casino Representative when he requested it from you on 31st May 2021? 

My username on Slotocash is DJP50578.  They sent me a check for $470.04 that my bank said came back as fraudulent.  The cashout was May 17th.

Hello Darren Pierazek,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Thank you, I will.  I talked to a Slotocash rep, told 'em the bank had wrote 'verified fraud' on it.  She asked for a pic of the check, so I did take and send them a picture of the bad check.

Hello Darren Pierazek,

Ok, thanks for letting us know. Please keep us updated. 

Hi Darren, 

I've been in contact with the team who are working on getting you a new cheque as soon as possible. 

Hi, thank you for your efforts.  I recently talked to a customer service rep and she emailed me a UPS mailing slip for free return of the check.  I sent it off yesterday.  So what I'm gonna do is withdraw via bitcoin once they get the check and credit my account.

Ok Darren, I'm happy to hear we found a resolution :) 

I tried to cashout $680 from slotocash a week ago I waited 2 days then checked the status and it said under review i contacted support and they said they needed a pic of the back of my license and pics of the card i was using,this upset me because its very tempting to reverse the withdrawal and they know that that's why they wont take the money for 48 hours so i sent what they asked for even though the had it already i have made several withdrawls then i am told that the 3 to 5 days starts over after they receive the documents,that is really upsetting but i wait then after 2 days i checked the status and the $ is back in my account they said they didnt receive the documents so i feel like they r just stalling because they dont want to pay,they know if i am able to access the $ i am going to play it and that's exactly what happened because i am a gambling addict,of course that's what will happen so after waiting a week planning on what Bill's i will pay when i get my winnings i have lost it all because of slotos mistakes requesting documents they already had then saying the didnt receive them I have the proof but they dont care,restarting the clock after each 1 of their mistakes then to add insult to injury when i requested my cashback because i didnt use a bonus when depositing it seems that i have waited to long you only have 2 days to request your cashback lol it probably would have been 7$! i have deposited several thousand dollars over the years and live chat is just a joke they are the worst,they take forever and never have they solved a problem.    username is bsouthar I can send proof that they were emailed but probably shouldnt post it here

Hi bonbon314,

Have you sent the required documents in the end? 

We'll bring this to the casino rep's attention. Please private message me the screenshots of the emails you sent them. 

Hi Bonbon314, 

I can see here that your account is fully verified now, there shouldn't be any issues cashing out. 

You mentioned in your comment you're a gambling addict. We have a self-exclusion form we can send to you. I recommend that you consider requesting it from our support team. 

About a month ago I tried to withdraw my winnings. But at first they argued that I allegedly didn't wager my deposit (although I wagered it three times more than their rules require). Now they ignore my documents for verification, although I have already sent them scans of my passport and utility bill many times, also I was already successfully verified a few years ago! Yes, yes, a few years ago they verified my account without any problems and made several withdrawals! But now they've become a scam casino! SCAM!!!

Hi Blmt, 

I'm sorry to hear about your recent experience at our casino. Please PM me your username I'll take a look and see if I can help out. 

Please be aware that it's standard procedure to request new documents after a lengthy period of time in case your address or other personal information has changed for example. 

I won 200 on free spins with Slotocash. On Sept 7 I sent in the last of my documentation for withdrawal. I'm anxiously awaiting a response. Could you tell me if that has been received and when I will be able to withdraw? Thanks in advance 

Username Leonklar

Hi Hairflair,

We're going to notify the casino rep. Keep you posted. 

Hi Hairflair, 

Congrats on your winnings! The team got back to me and said you still have some outstanding documents you need to send in. An email was sent explaining what's missing. It's really important you send in your documents according to the instructions so they can be approved as speedily as possible. 

Always check your spam/junk folder as casino emails have a tendency to end up in there! 

I have done that, thanks. 

This casino DOES NOT FOLLOW THE RULES. I requested permanent exclusion in 2017. This past year, I was able to register for slotocash. They had my name and DOB. I was allowed to deposit $786.16. I realized that this was a place that I had requested exclusion and contacted support. They are refunding any visa deposits, but not bitcoin. I find that unacceptable. Yes, I made the deposits, but for a casino that says they pride themselves on player safety, they failed me and I feel that I should be refunded the entire amount.

I sent the last document needed on September 14. I haven't heard back yet. There was only one document needed. I hope to hear something soon. Thanks

Hi Elbow1017,

Please provide me with your casino username. We're going to check with the casino rep what's going on with your self exclusion. 

We're going to send a reminder to the casino rep and see when your account will be verified. 

Thanks 

Hi Melissa,

User name is elbow1017

Thanks

Thanks for sending it over. The casino rep will be notified. 

Hi I requested payout my account is wldones i have attached the response with no explanation

The casino rep will be notified. We'll keep you posted. 

Hi Elbow1017, 

Can you please PM the email address of your original account? We can't locate any other account with your details. 

Hi Wldone, 

I was not able to see your attachment due to an error of some kind. Regarding your payout, it was denied because we have not received all of your documents. You would have received an email explaining what you still need to send. If you didn't see any such email in your inbox, please check your junk/spam folder. 

PM Sent

I was denied payout due to not following their guidelines. I wasn't a happy camper after having spent so much at slotocash. And I always enjoyed playing there. 

I signed up via the LCB link so I took advantage of $ 44 with the code LCB44. I have successfully finished the bet and now have the option of making a withdrawal. I send my documents and now when I go to the site it shows me this 403: Access Forbidden
Repeat Offender (Self-Announced)

Truly a liar and scam casino !!!

DO NOT PLAY LOW!

This is regarding Miami Club Casino, one of my all time favorite casino. In fact, I love the entire group. I've never had any problem with them. Always treated fairly and recieved payments in a timely manner, actually very quickly. Recently, I won $190 on a free code. I'm a frequent depositor, at least weekly I deposit there. I won on the 16Th of Sept and I've been getting the run around. You would think I had won Thousands for this type stress. I've won this year, and suddenly I had to submit new documents? Wasn't understanding this, but I complied. Next they kept asking me to send the front and back of my cc I had used to purchase credits, I sent it repeatedly, which that document should have been on file already since I recently hab recieved a payment. I had requested to recieve payment via Bitcoin, I copied and pasted the bitcoin address as I always do in the address box in the cashier. Next, they send  me the email asking to confur my requested payout via this method, and the requested amount, so I did. I answered the email with yes, this is the perferred payment method and put the amount I wish to have paid out, and my bitcoin address once more. 

I then recieve another email stating the amount was incorrect and the bitcoin address didn't match the one they had on file. I replied with my bitcoin address and the correct amount and they continued to tell me the address doesn't match. 

I only have one account and that's my bitcoin address, how can I make this clear? 

They finally suggested I return the winnings and withdraw with the bitcoin address I last sent them, so I did..

Yesterday they sent me this email

RE:Re: About your account -- MI0667597464
S
[email protected]
Thu 9/23/2021 2:42 PM
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To: You
Cc: [email protected]
 
 
Dear Christine,

Thank you for playing at Miami Club Casino. Your membership is very much appreciated.

Congrats on your winnings!

Rest assured we will have this processed for you as soon as possible after all checks are completed.

We hope you enjoy gaming and if you have any questions feel free to contact us.

Kind regards,

Connor

Customer Support

Give us feedback.

Today I got this email

RE: -- MI0667597464
S
[email protected]
Fri 9/24/2021 3:59 AM
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To: You
Cc: [email protected]
 
 
Dear Christine Lee,

Thank you for playing Miami Club Casino.

It seems that you resubmitted your payout request , as per our advice and now the crypto address is matching .

Your payout request is now looked into.

We hope you will enjoy your winnings soon!

Kind regards,

My complaint is that I don't know what address was on thier files, but it had to be the same one I always use? I dont think they should hold me over for another week to make good on this payment. Can you help?

Casino id is MI0667597464 / buggars

PM sent..... A while ago..... Still waiting.... 

Hi AYOUBI007BXL,

Please provide me with your casino username. We're going to notify the casino rep.