As soon as this casino opened, I opened it account and started deposting. I deposited several hundred dollars and they took my deposit every time with no problems. Then one day I won. I tried to cash out and I followed all instructions and attempted to cash out via Bitcoin and soon after I couldn't sign in. Every time I tried it just kept saying error and kick me out. Then after getting a hold of life chat I was told that I was banned. I asked for an explanation and was told that i was banned because I had reversed credit card charges! I had absolutely NOT EVER reversed any charges of any kind(I even contacted my bank to verify that there was no action that I wasn't aware of that maybe they had done. And of course there wasn't. I knew that but I still wanted to check).
I asked why I was allowed to deposit over and over again if I was not allowed to cashout? Why was my money good enough for them to take repeatedly with zero issues? I even confirmed the deposits with my SS# so if there was some problem with me personally, then they would have banned me immediately. Instead they took my money over and over and over again and waited until I was ready to cash out, then they banned me. I don't remember the exact amount I think it was around $2,400. And to make matters worse, they did not return my deposit money. I requested that they should return all of my deposits if I was ineligible to ever cash out. They never did. They just cut off all communication with me and blocked my ability to even ask questions. I know this complaint is worthless because so much time has passed, but I wanted to warn people anyway. Every time I have ever had issues with a casino jswqzs.com has always helped me out with contacting the casinos on my behalf, and I'm very grateful for that, but I have learned that it makes no difference if I complain or not because it will change nothing. Once they claim that you have broken some rule, they will stick to it. It doesn't matter how true it is. They will still stick to it. Especially when it gets them off the hook for paying thousands of dollars. I don't know how anyone gives decent ratings to these casinos. Especially this one. And just reading the complaints on here, it's the typical behavior. Delay delay delay don't pay don't pay don't pay. Or take as long as humanly possible to pay. But accept the money immediately. If there was any honesty or morality whatsoever in this casino then they would have paid me my deposits. But they didn't. They let me play knowing I had no chance to win. They took my money and let me wager it knowing I had no chance to win. That is stealing.
Again, this happened over a year ago and I know there's not going to be any fix to this situation. But I also knew that if I complained the moment it happened it wouldn't matter. I knew I would never get paid. I begged and begged and begged and begged them to reconsider. I beg them to return my deposit money. I beg them to simply be decent. They all but laughed at me..... So late or not, this is my warning to anyone that is thinking of depositing at this place. Do not be like me and allow them to just steal your money.
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