Slotastic Casino Support and Complaints Thread

At Slotastic, we’re dedicated to providing our players with the most funtastic online casino experience. We’ve been making fun online gaming memories since 2009. Here you have some facts that make Slotastic Casino the place to play:

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Welcome to LCB SlotasticCasino!  Thank you for being available to assist our members! 

Welcome to LCB! Glad to have you here, Slotastic!  

Welcome 

Welcome on board Slotastic casino. Glad you joined our forum. 

i need urgent help please !

On March 1, I made a deposit of $ 10 without bonus (as I do every month to take the $ 25 rewards promotion of the month) I made my normal game and got a profit of $ 38 usd,which request retirement to later play the $ 25 rewards of the March and I obtained a profit of $ 115 which I requested, today in the morning I receive an email declining both payments and says that I had a pending payment in both cases which is false since it was my first deposit of the month and my first bonus as every month I come playing, slotastic every month offer that if you make a deposit with or without bonus you can claim this offer, I think it's a joke the mail I received this morning and I need to pay my money to win fairly and clean! i have 6 years or more playing here not undertstand why is!? me user is:   musculos80 

here is the banner whit the promotion you have 1 

first you have to deposit with or without a bonus and then you can play the $ 25 to play, that's how I do step x step and now they cancel my payment 

Hello mapluche,

We've sent an email to the Casino Representative and asked him to explain in this thread what happened. Keep you posted.

Thanks 

Dear Juan,

We have reviewed your case and, we could see that you made on March 1st a deposit of $10.00 from which you requested a payout of $38.00. Later, on the same day, you redeemed the bonus 25REWARD from which you won $115.00 and requested again a payout.

Note that, by doing that you have not upheld our below-mentioned rule:

Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings.

You have requested a payout and, right after, you made use of a free bonus, instead of waiting that the payout is processed, and as a result, we have denied it, voided your winnings and your bonus.

We have credited your deposit of $10.00 back to your account, so that you can try your luck again.

Best regards,
Slotastic affiliate team.

Is scam the promotion why Not is abuse is the ruler  Not ? I need lost me depósit for can win ?  IS A ABUSE FOR YOURS AND PREDATORY TERMS I WIN WHIT ME DEPÓSIT AND YOURS VOIDED ME WININGS LATER  I USE THE $25 REWARD OF ME DEPÓSIT IS THE CORRECT WIN NOT ?  PLAYERS CAUTION WHIT IS CASINO SCAMER NOT LIKE THAT PLAYERS WIN ONLY LOST YOUR MONEY AND LOST ME TIME CASINO FAKE 

Hi mapluche,

If you are experiencing a withdrawal issue at this casino, please private message me your casino username and we will ask them to look into your account. 

Thanks Miss but they Not pay me only for a stupid and predatory Reason “ player Not can have 2 witdrwals “ understand it ? Is ilogic 

I just had a recent exprience with Slotastic casino as well. They LET me claim a free chip. 

If I wasn't allowed to cashout on it, why let me claim it?! 

They voided my winnings. I don't understand these casinos. Why approve a code in their cashier if I can't even cashout from it!

So, I got my hopes up for nothing. I have made several deposits here and will not be doing so anymore.

Their rules and practices are unfair. This is why I rarely play or depost at RTG casinos. Their rules make no sense!

If I am not Allowed to claim the chip, why allow it to go through in their cashier?

Hi LadyEnygma,

We can ask the Casino Rep to look into your account and advise. Please private message me your casino username. 

bad casino !

So this casino is changing for the worse and especially with the old players, they do not like having winners they are very cheats, protected with their predatory terms and that nothing as players we can do, in my case they canceled 2 payments that I won so clean and fair, justice was never done and they never paid me that's why we should alert other players to get away from this predatory casino

Thanks for sending your casino username, LadyEnygma. We've emailed the casino regarding your question. Keep an eye on this thread for the updates. 

Hi Jennifer,

Thanks for brinigng this issue to our attention.

We have reviewed your account and, unfortunately, there is nothing we can do. Please see below the rules which were not upheld:

20. Customers whose last deposit is older than three months and claim a free-bonus, are not entitled to a withdrawal.

23. Customers cannot redeem multiple free-bonuses/free spins offer consecutively: When a customer uses two or more free-bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

Please keep in mind that you agreed to our T&C at the moment of the registration.

Thanks a lot for our understanding.

Best regards,
Slotastic Affiliates Team.

Hi LadyEnygma,

Thanks for bringing this issue to our attention.

We have reviewed your account and, we could state that after your last deposit made in January you used 7 free bonuses. Please note that this is not allowed according our terms and conditions.

Your payout has been denied as you did not withhold the following rules:

20. Customers whose last deposit is older than three months and claim a free-bonus, are not entitled to a withdrawal.

23. Customers cannot redeem multiple free-bonuses/free spins offer consecutively: When a customer uses two or more free-bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

Thank you very much for your understanding.

Best regards,

Slotastic Affiliates Team

Hi LadyEnygma,

Thanks for bringing this issue to our attention.

We have reviewed your account and, we could state that after your last deposit made in January you used 7 free bonuses. Please note that this is not allowed according our terms and conditions.

Your payout has been denied as you did not withhold the following rules:

20. Customers whose last deposit is older than three months and claim a free-bonus, are not entitled to a withdrawal.

23. Customers cannot redeem multiple free-bonuses/free spins offer consecutively: When a customer uses two or more free-bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

Thank you very much for your understanding.

Best regards,

Slotastic Affiliates Team

In me personal opinion and experiencie a bad casino Not like that old players won , in me case 2 witdrwals and only for is Reason more predatory terms they cancel me payments , and others players same situation!! 

hi there

I hope you can help me , I am very upset and feel cheated.  I have been [laying there for awhile, couple years maybe more. I have recently came in to some money and have been playing more. All of a sudden one day within the las c ouple ,pnths I couldnt deposit, message was I was over my daily limit. So I wait and again the limit thing. This month I have been spending alot of time and money  on tourneys. Yesterday I made a deposit played for a bit and lost. The deposit was way under my limit so I tried again and got the limit message. Contacted live help and Fay told me the system would refresh and would be an hour. So I waited tried again and limit message. So I contact live help an now I am being told I cant deposit until May 2nd. I planned on winning a tourney last night and lost $150 because of this. You are changing the rule when its the end of the games?  To me thats cheating...strait up cheating. Please go look at my account and fix this. I dont want to lose my place vin the other tourneys including LCB's.

Laura2018 is my User name 

Hello laura8393,

We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.

thank you soo   much!!!

Hello laura8393,

We've received a reply from the Casino Representative. This is what he says:

"The player did a charge back in the past, and because of that she has small deposit limits for the credit/debit card. She can always use Bitcoin to deposit as an alternative. But for now the deposit limits were increased so she should be able to deposit more."

The Charge backs were all taken care of. To my knowledge there was never one with Soltastic. I no longer use the card that made this chargeback such a mess. They were fired. 

I just trried to deposit and I am still locked out.  If I lose my place I will not give them anymore business. This is just ridiculous. 

I am to sick to put up with this stress. 

Hello laura8393,

We've asked the Casino Representative to check what's going on now and why you've been locked out again. Keep you posted.

Hello laura8393,

The Casino Representative says you should be able to deposit now. In case you have any issues, he says you can contact their Support Team which is available 24/7.

Hello Djcentigor,

We've sent an email to the Casino Representative to check what could be the issue here. Keep you posted.

Hello Djcentigor,

We've sent an email to the Slotastic Casino Representative regarding the issues you're having with installing Slotastic on your mobile and lap top.

Keep you posted.

Hello Djcentigor,

Slotastic Casino Representative says that there were no issues with the download version or with the mobile version. He also says that downloand version is for Android and for Desktop, while for Apple devices it will work only on the instant version. The best browser for mobile or computer is the Google Chrome.

If you're still having issues, could you please send me your casino username or the email address you've registered with in PM inbox and the Casino Representative will check what's going on.

Hello Djcentigor,

We've sent your username to the Casino Representative to check what has been the issue here. Keep you posted.

Hello Djcentigor,

We have received a reply from Slotastic Casino Represenative. This is what he says:

" Your account is reviewed on a regular basis and the more you deposit, the higher chance you have of qualifying for future bonuses."

Hello Djcentigor,

Here's the reply from the Casino Representative:

"Hi Djcentigor,

Please be kindly advised that the App (Android) and the Download version (For desktop only) are working, therefore, this means that your mobile device or the computer does not meet the minimum system requirements to proceed with the installation. Please check our help page: https://help.slotastic.com/gameplay/software

We can see that you were able to play recently, please make sure you use the platform that is compatible with your device.

Kind regards,
Slotastic Casino Representative"

Hello Djcentigor,

We've sent an email to the Slotastic Casino Representative and asked him to post a reply regarding your question in this thread.

Dear Djcentigor,

Please find the tested and supported devices certified by RTG below:

iPhone: 5, 6, 6S, 6S Plus, 7, 8, 8 Plus.
iPad: 2, 4, Mini, Pro 2 10.5.
Xiaomi: Mi5, Redmi Note 3.
Samsung Galaxy: S3, S4, S5, S,6, S6 Edge, S8, S8 Plus, Note 4, Tab, Tab 2.
LG: Optimus, L7 (not certified)
Vivo X7
Lenovo K30
Huawei P9
OPPO R9

Not supported device means we do not support this phone, tablet and the player needs to switch to a different compatible device.

Even if the device has good hardware resources, the configuration/compatibility might not be 100%. Please, make sure you use the mobile instant version to play in our casino, and in case your device is not compatible, you can also try Google Chrome instead of Firefox, for example.

We hope you continue enjoying the casino experience, and if you need further information, please contact our support team that is available for you 24/7.

Kind regards,
Slotastic Casino Representative

Hello cpayne36,

Could you please explain in more detail what points are you referring to? Are these points related to LCB chips or Slotastic Casino?

Dear DJCent,

Thank you for your post. 

As the support department mentioned before "Our bonuses are designed to enhance a player's chance of winning. We offer promotions only to players that are having a hard time getting wins.
Your account is reviewed on a regular basis and the more you deposit the higher chance you have of qualifying for future bonuses."

At the moment, your account is eligible for free and deposit match bonuses, cashback, and comp points. However, it is not eligible for all free bonuses and all deposit match bonuses, a situation that might change in the nearest future.

Kindest regards,
Slotastic Casino Representative

I cannot find the link for the download version. Does anyone have the link available or tell me where is located. lease.

Hello DavidGClarke,

Have you tried this link: https://www.slotastic.com/download ?

The Casino Representative says their recommendation is to use Internet Explorer and try again, or download the Silverlight version directly from your browser and install it.

Hi David, please try the link suggested above as I always had an issue with the download and that worked for me, hope you manage to come right as this gives a more streamlined experience. Thanks LCB for assisting us and always having answers available. I also just wanted to say that this casino rep is always helpful and I hope that all players queries are resolved timeously.

Dear LCB and Slotastic,

Slotastic casino giving very hard time last 19 days to verify my casino account. I won $180 from $20 free chip given, then they asked me plenty of documents from me, so I had sent them every piece of documents. Firstly, they didn't accept any of my documents so, I had sent them all documents again with selfie seperately. Then accepted all documents but not my government issued id card. They asked me to send them my passport or driver's license which I don't have. You know I have verified with plenty of casinos with same id and documents but Slotastic casino team not accepting my id though I had sent them very clear pictures of my national id card's front and back sides with selfie. Could you help me please? Thank you.

Regards,
Md Saqib
Uid: saqib7

Hello Sona Moni,

We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.

Hello Sona Moni,

Here's what the Casino Representative says:

"The account cannot be verified as the player is sending a Temporary ID, he needs to send a permanent one. He stated that he doesn't have any alternative document as a passport or driving license, so there is nothing we can do here to help."

Dear Sydney,

    I had sent them the pictures of my Permanent ID card yesterday right after I received it. I had sent the pictures of my new id card's both sides (Front & Back) with selfie. Now I am waiting for get verified my slotastic casino account. But one thing is very frustrating is they reply very slow,take minimum 1 week for each reply! Now lets see how long they take this time. Thank you for your cooperation.

Regards

Hello Sona Moni,

You're welcome. We've notified the Casino Representative and asked him to speed up the verification if possible.

Hello Sona Moni,

The Casino Representative says they've received your document and your account has been verified. 

Hello Sydney,

I had initiated withdrawal for the first time yesterday. Keep you posted when I will get paid my winning. Thank you very much for keep posted the updates.