Silver Oak, Royal Ace, Planet 7, Slot Madness, Le Bon Casino, Captain Jack Casino Support and Complaints Thread

Hi,

I deposited at Silver Oak and then looked here for comments on them.  Hope it wasn't a mistake as I have read some bad stuff about them.  Anyway, I didn't use a bonus.  I don't seem to have much luck with those and the playthroughs.  It was a deposit of $30 and I am at just over $100.  I called them last night and sent my documents to get payment thinking I would cash out for once.  Today I got a call from Vanessa from Silver Oak welcoming me to the casino, etc. etc.  I told her about sending my docs.  She hung up to check if they received them (they did) and called me back again.  She told me to call her at any time if I needed anything.

Just wanted to let you know my experience.  We will see about the cash out.  They told me it is by moneygram and takes about 17 business days.  Kind of long I know. 

I think I will play again today.  Hopefully I will win and will be able to cash out.  We shall see.  Sending all those documents is a pain IMO. 

Hi Everyone!

My name is Niti and I am an affiliate manager for Silver Oak, Royal Ace and Planet 7 Casinos here on LCB.

if you have any questions or issues concerning these casinos, please feel free to mail me

Your feedback and opinions will always be valued and appreciated!

Many thanks

Niti

UPDATES:

Niti is no longer the rep, reps username is Acerevenue

18 Jan 2016 - new brand added called Le Bon casino - geared towards French players.

Good to see you here!  I'm sure we will keep you busy!

Hi Niti,

Welcome to LCB - glad you are here for us all.

blue

Nice to meet you i enjoy your casinos , Planet 7 is becoming a favorite of mine.

Welcome Niti,glad to have a rep from Planet 7,Silver Oak and Royal Ace here on LCB!!!

Thanks Everyone!

I have been waiting since July, 8th, 2001 for my payout from Silveroak Casino.My payout was approved and the wait begins. Just the whole run around about business days, third party payout takes longer, blah, blah, blah. I am supposed to receive a Fed-Ex delivery this week. I will believe it when I see it.

PS Club World/USA ripped me off for over $30,000 a few years ago stating that I had 2 accounts, due to the fact I was unaware of a sister casino they owned and did not know you have to use the same email address or you are considered a crook of sorts. CDS investigated and ruled in their favor because I did not keep a copy of the chat stating that I only had one account with Club World/USA. You see, I checked to be sure, PRIOR to deposit about only having one account with chat. Very hard lesson learned about RTG's.The worst part was, I did not even use a coupon, it was a straight $50.00 deposit.  I am VERY careful now.  By the way, I have been a silent member here for years, this is my first post.  Isabelle in the VIP department has been very nice to me, honestly.  It is just taking for-friken ever to get paid. Sincerely, MissKaron aka at Silveroak with different username.

10 years is quite a long time. 

lol, I'd have given up and moved on 9 years ago

Okay. I am a dork. I meant 2011. Thanks for the corrections )

Silver Oak
I recently had some mis-understanding regarding a withdrawal which I hope you can resolve, I have sent you an email to the address above explaining. Thanks for being here. I hope to hear from you soon
I'll post positive outcome here

mark, (luckee7)

[quote author=luckee7 link=topic=15975.msg195690#msg195690 date=1321118869]
Silver Oak
I recently had some mis-understanding regarding a withdrawal which I hope you can resolve, I have sent you an email to the address above explaining. Thanks for being here. I hope to hear from you soon
I'll post positive outcome here

mark, (luckee7)
I just wanted to thank you for you help in communicating this mis-understanding to your associates there at Silver Oak. It appears the error has been corrected. Thank you very much

Regarding Silver Oak;
During my recent mis-understanding with Silver Oak I got the feeling the chat support person was a company man, maybe even the owner. Vincent was who I was trying to resolve the mis-understanding of my latest withdrawal with was insistent I was wrong, even after detailed explanation.
Most people would have been cussing given the times I had to explain myself. The rep here at LCB along with multiple emails and chats to them finally did resolve the issue but whew!  Vincent did apologize deeply for his error, but I can't help but wonder what would have happened if I hadn't remained patient and polite?
Anyway since my last transaction was a deposit, I thought I'd take advantage of the "BACKNOV" free chip. As always I ask for details prior and low and behold I got Vincent on the chat. He said please NO because I had just won........????? I knew I was entitled to it so I went back later and took it expecting to play it out until gone, because of the chat previously.
I'm having mixed feelings about going  back there now, I did win and they have (twice) and are paying me (two more) wins. but just have this feeling that I'm going to get screwed. Anyway for what it's worth, something to learn from.

I know most of you already know this but I used the new no deposit code today and ran it up from $50 to $800+ -after several hours of play they removed almost all of the money in my account -when I asked why I was told I "abused" the no deposit coupons as I had already used one previously (which was true)..I have used coupons before on other sites and have never had this happen (when I have used 2 on the same casino)..I wasn't even trying to withdraw..anyway just an FYI for those of you who use ND codes more than 1 x in any one casino -this can happen so don't get too excited about your wins

and as an added note -they removed all the money from my account (initially left me with $100 of the $800) then they took it all.

if you are using a free chip tith a max cashout once you hit the playthrough amount they auto remove the extra down to the max cashout amount

they removed it all and deactivated my account.

why bother wth these crooks........vegas joker is the only way to go....won $45000 and money was in the bank within 5 days........had lotsa smaller payouts and never had a problem

I have had the same problem with Slot Madness. I have a withdrawal pending since August 8. I finally had contact with [email protected]. Apparently my withdrawal was sent via check on August 23. It is now September 6 and I still haven't received it. I was told that I would be sent the tracking details from Elena and have yet to receive anything. I was told that it takes 7 to 10 business days to arrive and it has been that long and then some. I tried contacting her myself and she hasn't responded either. I really would like a rep to help me if possible. Thanks.

I re-read this thread again today and my earlier post and only today did I realize that Silver Oak was part of Planet 7 group- as well as Slot Madness so I am even more pissed off that Planet 7 deactivated my account (F them) considering how much money I have deposited at Slot Madness and Silver Oak (never withdrawing)..you would think that the larger group would review the player on all of their casinos before they treat them like crap at one of them..grrrrr Planet 7, SM and SO ..

Sometimes the checks have to travel all over the world before arriving at their destination, for various (covert?) reasons.  I hope you get your check soon, Kbec.  Hang in there.

Thanks chillymellow. I hope I do too.

Yesterday here is the As I mention on the email I just sent to you, tomorrow I will forward you an email with the tracking information we do not have the delivering details yet because the processor hasn’t confirmed to us yet.



We cannot give you time frames, however I am explaining to you that by tomorrow you will be getting the tracking information once I received the confirmation information from the processor.

THIS EMAIL WAS SENT FROM ELENA.A.

I received an email today that said they should have the information tomorrow. I just want my money today so I won't have to do business  with this casino anymore 

My check was actually sent out and I have the tracking information. Thanks Elena.A.

So what happened to the Rep?  Personally I have always received payment from silveroaks within 1-3 weeks. Always paid and vip support relatively helpful.  Although they do have many rules on their "free bonuses" and I suggest players chat with support to have documentation of what the terms on the bonus are, copy it, save it; in case you have a problem when cashing out.  IMO

I am having big time troubles getting my withdrawal from Slot Madness.  Withdrawal made 8/15/12, approved and check cut 9/4/12, but cannot get a tracking number from them.  I just get the run around. 

You don't need a tracking numbe from fedex..  Just call fedex and advise you don't know the tracking number and give them your address, bet they have no record as I doubt it was picked-up on the date the casino says is was.  But you will then have proof that the informaton they provided was not accurate.

you will get paid but it takes this group up to 3 plus weeks to actually send your payment.  based on my experience

Hi Everybody,
I've just had a dreadful experience with "OPREMIO.COM CASINO" Im "Extremely!!" careful when it comes to playing at a casino whether my money or theirs. I done all the background check's, verification of Certificates, etc etc and YET, once i downloaded i was asked to fill in a registration form..DONE, logged into the casino, Redeemed their free $30 and starting playing. It was only by pure luck that I hit a big one from Count Spectacular that took my account from $18 to $539.58 !!! I was rapt! AND i only had $58 dollars left to make the playthrough!Even if cash out was only X2-5 times free chip I was happy as if it was all the money!I mean,who doesnt get that thrill from winning on a free chip?? And because of it, they WAS going to get a good depositor because of it! But..Check chat out when I asked about it:-

I went to live chat and asked once playthrough is done, what ,if any, is the max cashout plz on this chip.
She finally replied that " You are not allowed to play in this casino, your from a restricted country!" unquote.... Here is their restricted countries i copied from their own home page:

•The Casino reserves the right to not accept any customers from the following restricted countries: Afghanistan, Algeria, Albania, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia, Bosnia y Herzegovina, Bulgaria, Burundi, Cambodia, Chad, Costa Rica, Croacia, República Checa, Denmark, Estonia, Egypt, Finland, French Guiana, Georgia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Israel, Jordan, Korea, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Laos, Latvia, Libyan Arab Jamahiriya, Lithuania, Morocco, Republic of Moldova, Montenegro, Namibia, Nigeria, Nepal, Nauru, Netherlands, Peru, Philippines, Pakistan, Poland, Qatar, Romania, Russian Federation, Rwanda, Serbia, Senegal, Slovenia, Slovakia, Somalia, Sudan, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, United Republic of Tanzania, Ukraine, Uganda, United States of America, Uzbekistan, Vietnam, Vanuatu and Yugoslavia

Call me blind...but I cannot see my country anywhere????????? I then informed the girl their must be some mistake as im not on the list and was allowed to signup, enter my country and it was accepted???? Logged in, redeemed the free $30 and played for a day??
She came back with, "My manager has told me you are, and it will be rectified on the home page shortly! But i could play at their other casinos, Silver Oak, Planet7 just to name a few.
When I asked; when I reach my playthrough, seeing Ive had a good account at Silveroak since 2009,plz deposit the allowed max-cash out into that casino as they own all of them...her reply? SHE CUT ME OFF!!! Im just so angry! I couldnt even print the chat cause she cut me out of the casino also! I havent tried again; but im sure what will happen!
I want what is rightfully mine plz REP. I done the right thing, I checked all your terms and condition etc etc, Im NOT on the restricted Country list, then told by chat that basically too bad so sad; thats not good enough! Im normally a placid person, but with this; they admitted they were wrong, I was playing legally as I WAS NOT RESTRICTED, but because it looked like i was going to cash out; they made up some excuse and closed chat! Thats just plain rude! Plz REP, I do enjoy playing at Silveroak, BUT if this is not rectified as it should be as i have done nothing knowingly wrong, I shall close my Silveroak account also as Trust is a BIG no#1 for me at any casino.
Plz re-instate my faith, and help me sort this out?
Kindly
Ruth

Hi Tazzie,

Ive emailed the Rep about your issue,

Zuga

first I thought great - good games at slotmadness the lcb bonus was also cleared very quick  - wanted to make a deposit but since one month i wait  for the nd payout $ 100 was confirmed to me by mail for three weeks ago  -  now I doubt

have no idea who Opremio.comcasino is or if they are part of he Siver Oak Casino group, however I will make this assessment regarding Silver Oak Casino(I have never deposited at any of its Sister Casinos); I have made several wthdrawals, always followed the rules, terms and conditions, and, always have recieved payment. However, there have been several times that I have received my payment in my Bank account or via check after the time period I was promised. 
But, this has also happened many times over the past seven years I have played online at the most reputable casino groups

footdr,  just out of curiousity,  how much are your withdrawal requests?  these people pay the smaller amounts eventually,  it is when you win big that the turn into the three stooges....if you are winnning less than a grand or two.....yeah you will get paid......but please dont think these clowns arent rogue just because they managed to pay a grand...think about it'

I guess you meant, "these clowns shouldn't be rouged just because they pay a grand"? 

I have withdrawals for $800-$2000.00 and all payed within the same time frame give or take 2-4 business days.
Actually, I don't know why several sites and forums have rouged them. If you have that information I would like to know the reason. All I have found is that they questionable practices when it comes to honoring bonuses and payout issues. I have never experienced these problems and even before I ever made my first deposit I called to ask why it seemed so many players posted problems and was advised that many of them failed to follow the terms and conditions and were upset because it took too long for players identification to be approved, withdrawal to be approved and to receive payment then I asked how long all of this did take and told up to 7 days on id documents, 7 days for withdrawal approval and 7 days to be paid. Then after first time making withdrawal called by Player Support who advised of terms and gave me direct extension if I have any problems with my withdrawal.
I have always received 100% payment

As for my latest withdrawal request, recieved tracking number on 10/13, to arrive per couriers info on 10/17. Have to admit this is 4 business days later than in the past, but then again my recent payments fron InetBet, CW and Casinotitan took 7+ days longer than promised or normal based on past experience.

when i used to play with them when i first started,  the first time i made a sizeable withdrawal which was 4 or 5 grand, i dont recall exactly....it was worse than my rushmore experience,  i finally got paid but it took months to get thru the process.....that was one of the most painful, excuse and lies filled process i have ever went thru.  same lies and delays over and over.......i think rushmore used them as a business model.....this is how they earned their rogue status from my experience

and casino titan,  (which is a rushmore casino i think)  the same thing happened on a much smaller withdrawal....excuse after excuse.....over and over

Silveroak, Planet7, Slotmadness, Captain Jack have all excluded me taking bonuses. Can't blame them I did win many times. Amazing thing, (and by the way I did get favorable response with my previous issue) I've deposited without getting a bonus and still managed to win, hmmm.
It would be nice to still get those no restriction bonuses, but I'm happy and have never once not been paid my winnings. I think they're doing a find job.

Hi

I suggest contacting their Affiliate Program which is AceRevenue

Cheers

Cindy greco

Tazzie:

Please send us an email to [email protected] along with your casino username and we will look into this with the Casino.

AceRevenue Team

Tazzie:

We still haven't heard from you. Please send us an email to [email protected] along with your casino username and we will check your inquiry with Opremio.

AceRevenue Team

Hi,

I do so apologize for no reply; but I have been offline for several weeks now. I shall send an email asap with user name thank you .

I did try to login-in after i wrote here; and was first allowed access, then tried again some 10 minutes later and was denied access .

Tazzie

Well it's the end of November and although I was paid fairly promptly in the past, the staff at Slot Madness tells me they are experiencing delays with their processer. My withdrawal was Sept 16th and all my documentation was sent that day. Looks like things are going down hill at this casino group again. They have always paid, but come on... two months?

To Acerevenue

Well its been 6 days since I emailed my User Name etc as requested and still no reply? I have since been in Casino and my balance has dropped Hundreds of dollars to $80? Can you check on this plz?

Regards

Ruth M Holmes

Thank you
Ruth

I have sent an email to ace revenue as well for my withdrawal which is now over 60 days old. user name and withdrawal amounts included. Thanks for being there for us Ace.

I have been waiting for a payout from Silver Oak Since Nov 13, 2012. I requested $1500 and was approved for $1250 and then another $250. I emailed Brooke and was told I was approved for only $1250 because I used a coupon. I explained that I used a coupon for my first deposit and played it out to -0-. But did not use a coupon on the second deposit so I was entitled to the full withdrawal of $1500. At which time she was rude and stated I needed to contact withdrawal department since she was from the Escalation Dept. (you would think this is who I needed). When I asked for the contact information she stated they were closed and could not give the information. I have a copy of the emails. She also stated that since they "use a third party for withdrawals, they can't say when I will get it". Feels like a scam to me....should have known better.

Amy;
I've spoken to Brooke before and she is up the chain of command a bit. I've had this happen to me before, you just need to contact them earlier in the day when the accounting people are there. It's not uncommon for the chat staff to be wrong about what exactly is going on in your account. My advice is be patient, contact them again, explain that you were done with the bonus etc. and you should get the full amount of the win if you weren't playing a bonus. Remember, stay in touch with them, be polite and you should get the results you want. Also the time frame does not sound out of line for them, they do pay slower than other casinos but I have always got my money. (As I mention above) Time seems to move slower when you are waiting on money for sure. If you don't get the results you want, contact Cindy Greco who is the rep from that casino group for this website her email address is: [email protected]
She's been a lot of help for other people including myself
Good Luck and let us know the outcome

Thank you Luckee7 for the reply. Much appreciated!

Hi Tazzie:

We've just sent you an email. Opremio will pay you $100 which is the maximum cashout allowed on the Free Chip redeemed. Please update your documentation and proceed to request your cash-out.

AceRevenue Team

luckee7:

We've been informed of your especific situation and we;ve just contacted the casino to take care of this ASAP.

We will be in touch with you as soon as Casino replies.

AceRevenue Team

Ace Revenue Team, just an update. I did received the $1250.00 via Federal Express (without warning) thank you very much:) Still am disputing the $250 they withheld. Would be totally happy if they just put it back on my account! Thanks for your assistance. I will continue playing on Silver Oak!