Silver Oak, Royal Ace, Planet 7, Slot Madness, Le Bon Casino, Captain Jack Casino Support and Complaints Thread

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Last post made 3 months ago by Anchi
nnielsen
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  • nnielsen
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  • last active 7 years ago

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  • Bixy
    • Replied by
    • Bixy
    • at May 22, 24, 07:25:57 AM
    • Serbia Moderator 4638
    • last active 14 hours ago

    Thanks for this post from:

    Hi Bslusher29,

    We are missing your account details. Can you please private message me your casino username or casino ID?

    Thank you.

  • Bixy
    • Replied by
    • Bixy
    • at May 27, 24, 02:23:22 PM
    • Serbia Moderator 4638
    • last active 14 hours ago

    Hi Bslusher29,

    We still need your casino credentials. Can you please private message me your casino username?

    Thank you.

  • Bixy
    • Replied by
    • Bixy
    • at May 31, 24, 08:40:56 AM
    • Serbia Moderator 4638
    • last active 14 hours ago

    Hi Bslusher29,

    Since we received no response from your side, we would need to close this complaint due to the submitter inactivity.

  • Chris Blank
    • Replied by
    • Chris Blank
    • at Jun 26, 24, 12:33:26 PM
    • Newbie 2
    • last active 4 months ago
    Listen up, everyone! CaptainJacks Casino is an absolute **** JOKE! They deserve 1 star out of 5 because giving them 0 stars isn't an option. Their customer service is unbelievably unhelpful and a complete waste of time. They rush you out of the support chat even while you're typing a message! They'll say, "We haven't heard from you in a while. Thanks for reaching out, please get ahold of us if the problem continues." Are you KIDDING ME? It doesn’t matter if you've only been inactive for two minutes or longer; they just kick you out!These clowns don’t even keep notes on your file, so every time you get a new support agent, you have to start from scratch. And guess what? Every single one tells you something different about your situation. I’ve been told by six or seven different people that my payment is on track, only for the eighth person to tell me, on the 10th and last day of processing, that it still hasn't even been reviewed by their incompetent financial department. What kind of BULLSHIT is that?Now, let’s talk about payments. This is the WORST experience I’ve ever had trying to get my winnings. I’ve been verified and everything, but they keep telling me there’s a 7 to 10-day hold for their so-called due diligence. After digging around, I’ve found people saying it took them over a month to get paid, and some were never paid at all! They were told their winnings were used to play the casino, which is a TOTAL LIE!This is OUTRAGEOUS! When it comes to making a deposit, they snatch your money in seconds with a few page refreshes. No verification needed, no due diligence process—just boom, your money’s gone. But when it’s time to pay up? Good luck!I am FURIOUS. This is the most insulting, outrageous experience I’ve ever had. CaptainJacks Casino and their three other shady sister casinos need to be ***** BOYCOTTED ASAP. DO NOT waste your time or money here!Spread the word and warn others about these SCAMMING BASTARDS. STAY AWAY from CaptainJacks Casino and its sister sites!
  • tough_nut
    • Replied by
    • tough_nut
    • at Jun 27, 24, 02:29:53 AM
    • Moderator 2945
    • last active 17 hours ago

    Hello Chris Blank,

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

  • tough_nut
    • Replied by
    • tough_nut
    • at Jul 01, 24, 03:59:03 AM
    • Moderator 2945
    • last active 17 hours ago

    Hello Chris Blank,

    We are still waiting for your account details. Therefore, if you wish to get in touch with the casino representative and inquire about your case please send us your casino username via private message. 

  • tough_nut
    • Replied by
    • tough_nut
    • at Jul 02, 24, 05:35:27 AM
    • Moderator 2945
    • last active 17 hours ago

    Hello Chris Blank,

    Since we received no response from your side, we would need to close this complaint due to the submitter inactivity.

  • Katrinatherina61
    • Replied by
    • Katrinatherina61
    • at Aug 15, 24, 03:24:33 PM
    • United States Newbie 1
    • last active 3 months ago

    I won $700 from silver oak casino, I withdrew my money, and before you can withdraw you have to go make an account with coinbase and buy buy crypto so that the account can be active. Well I did all of that and was able to withdraw the money. I went on silver oaks website and there was the chat button, now keep in mind the chat has never worked before today. I wrote a message using chat and asked how long will it take for my withdrawal I to be deposited? The response was I do not see any withdrawals. Long story short they said because some of my winnings were mixed with bonus money. If that was the case why did they let me withdrawal? She said it's in the terms and conditions. I can't believe they took my winnings

    Silver Oak Casino

    0.7/ 5

  • Anchi
    • Replied by
    • Anchi
    • at Aug 15, 24, 04:00:41 PM
    • Serbia Admin 13534
    • last active 4 hours ago

    Thanks for this post from:

    Hello Katrinatherina61,

    Welcome to LCB! Glad to have you here.

    Please be advised that Silver Oak Casino is on our warning list:

    Players are advised to use an extreme caution upon deciding to play here. Silver Oak and sister casinos are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.

    In their t&c is clearly stated:

    Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void.

    Rated:
    Silver Oak Casino

    0.1/ 5

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