Scatterhall Casino, Spinpirate Casino Support and Complaints Thread

Scatterhall is a brand new online casino offering players to enjoy their wide range of slots, games, live casino and many amazing bonuses. All the games are provided by top-notch game developers: Pragmatic, BetSoft, Booongo, Netent, Quickfire and many more. 
Scatterhall has many languages so players from all over the world can enjoy the casino.

Scatterhall is fully regulated and licensed by the Curacao Egaming Authority.  

Updated 28th February 2023: Spinpirate Casino added to LCB list.

Welcome Scatterhall Casino Rep! Hope you enjoy your stay here! 

Hi Scatterhall Casino Representative!

Welcome to LCB Forum 

Welcome Scatterhall Casino Representative! Thank you for joining, we're glad to have you here! 

Hello, guys! The same here!:)

Welcome to LCB

Hi I have sent a complaint to your casino via email but note you are a rep here so may be able to assist please?

Hello Lottie48,

Could you please send us your Casino Username via private message and we will try to get in touch with Casino Rep in order to help you with your issue?

Hi,

I am sorry that you are having an issue with our Casino, please PM me your Player username and your issue and I will personally deal with your complaint.

Thank you.

Welcome to lcb.

Hi thanks - how do I PM you please? If you check the support emails to Scatter Hall you will see my complaint under username Lottie 48 but if you need more details please let me know. I would obviously rather resolve this directly with you than post my complaint on a public forum.

Please click on my username and then click message or reply to the PM I sent to you :)

Hello, on February 02, I made a request to withdraw $200 to a bitcoin wallet and still have not received the money

Hello ovaaal,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you.

Hello ovaaal,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

Hello Ovaaal,

This has been resolved for you. We are checking with the payment provider why this has been in q for so long. Please accept my sesierest apologies for this.

Greetings,

Scatterhall

Thank you, money received.
I like your casino. Friendly support, many different providers, many different games

We are so happy to hear that you received your funds. Enjoy your winnings! 

Hello, on 10.03 I made a withdrawal request to bitcoin. But still haven't received the money.
After my last post in this thread, withdrawals were processed very quickly, and now there is a delay again :(

Hello Ovaaal,

We will notify Casino Rep about this issue and hope that you will be paid as soon as possible.

Keep an eye on this thread.

Thank you.

Hello, I received the money yesterday, thank you

Hello ovaaal,

We're delighted to hear that you've received your payment!  Enjoy in your winnings!

We will mark this case as Resolved.

Dear Ovaaal,

I hope this message finds you well. I wanted to personally apologise for the delay in sending your payment. I understand how frustrating and inconvenient this can be, and I am truly sorry for any inconvenience it may have caused.

Please know that the payment has been sent out to you and you should receive it soon. I appreciate your patience and understanding during this process, and I hope that we can continue to work together in the future.

If you have any further questions or concerns, please do not hesitate to reach out to me. I am always here to assist you.

Thank you for your understanding, and I wish you all the best.

Best regards,

Scatterhal

Hey Scatterhall. I sent you pm about my 2 delayed cashouts. Can you check it out and help me get my funds?

Cheers

Punakontti

Hello punakontti,

If you would like us to contact the casino representative on your behalf and try to assist you, please send us your casino username via private message. 

Hello punakontti,

Thank you for providing your username. We'll contact the casino representative and update you on this thread as soon as we get a response. 

Hello punakontti,

We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that we can get a quick response.

Please keep an eye on this thread.

Thank you.

Dear Players,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Scatterhall / Spinpirate

Hey Scatterhall!

Whats going on with your issues/ problems?  I havent still got my 1st cashout to my bank. And another cashout is still pending ( has been 2 weeks now).

Today is last banking day for this week and you promised all problems would be fixed by today. But it seems otherwise.

So please, explain what is really wrong and when will I get my money? 

I also pm´d you for this but havent got any answer.

Punakontti

Hello

I am also waiting for my payment to bitcoin, I pm'd you and you said that by the end of this week the problem with the payment will be resolved.
But I still haven't received my withdrawal
Yesterday you added new payment systems (Skrill, Neteller, Rapid) - that's commendable and cool, but shouldn't that mean you have to deal with previous payouts first?

Hello ovaaal,

We have notified Casino Rep about your withdrawal issue, so once we hear back we will let you know instantly.

Keep an eye on this thread.

Thank you.

Hey ovaaal and others also! Just found out that there is dozens of players not being paid and waiting for their cashouts. For me it seems now that they are not even going to process our cashouts. Chat support only gives runaround-answers. Empty promises has been given all this week now. There is no chance to get in touch with "payment department". No problems take 2 weeks to solve. If they´d wanted they could have manually processed all cashouts through different methods. 

And also its in this topic that payment-delays has been going on from the day they started. Thats not normal. And in this kind of case, it should be casinos number 1 priority to handle this and keep players informed much more better asap. Now nothing is told and its impossible to get any more info for anything. 

So just for everyone to know: DONT DEPOSIT AT SCATTERHALL or SPINPIRATE atm!!!  They dont pay if you win!!!

And for LCB-mods: would there be a chance you´d put some warning for these casinos (at least temporarily)  about these payment issues ? So no-one would lost their money

Dear All,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall / Spinpirate

Thank you Scatterhall for that answer!

Finally we have a date when everything should be fixed. Fingers crossed that it also happens! 

Hey Scatterhall

I just heard that no cashouts are going to be paid today. You promised otherwise.

Why?

Hi punakontti, 

We have sent a reminder to Casino Representative to respond to your question. You can expect a response soon. Thanks for your patience. 

I still haven't received a withdrawal either 

Hi ovaaal, 

Thank you for keeping us informed, and we apologize for the inconvenience caused by the delay in receiving your funds. We will promptly follow up with the Casino Representative to inquire about the status of your withdrawal and take necessary action. Your satisfaction is our top priority, and we will do everything within our power to ensure that this matter is resolved.

Still no cashout...and even casino has gone silent. And there is dozens of open no-payment complaints on different casino forums against them. 

Doesnt look good at all

Hi punakontti, 

Sorry to hear that things have been moving slowly with your payment, that's definitely frustrating. We'll send another reminder to the Casino Representative, even though we've already reached out before and they haven't followed up as promised. We're hopeful that they'll be able to escalate the issue and get your money to you as soon as possible.

Hi punakontti, ovaaal,

Casino Rep contacted us and said that they still have a problem with Noda Payouts and that they are working on it every day and that it should be solved by the end of next week. They apologize for this delay but they are doing everything in their power to solve it as soon as possible.

Thank you for your understanding.

Thank you Berks and LCB for helping us!

BUT I think Scatterhall is lying and they cant be trusted. No way any problems will take this long to solve. And i have also suggested for them to process my cashout with different method for example Skrill. But they dont answer to this at all.

And also another lie from them was those goodies they promised. No one has got them.

I think they are trying to take as much money in they can for couple of weeks and then they close it all up and run with our money. And for that reason I also sent information about this situation for their license holder. 

Hey Scatterhall!

You are now online so please can you explain all this mess! 

Another week has passed and still no cashout...and casino has gone totally silent on everything

Hello punakontti

We received information that they still have problems with the same payment processor and that they will inform the players when it is resolved. They asked for a little more patience and hope that everything will be fine soon.

Heard today from other forums that Scatterhall is not going to pay any cashouts to anyone. They have dozens of unpaid cashouts to players at the moment. 

Hope no one would deposit there anymore.

Hello punakontti

Unfortunately, we did not receive any significant information related to this case either. We hope that they will soon solve the problem and pay the players who are waiting for payment.

Still no payment and it seems that casino rep has left the forum.

Sad that they can still operate and take deposits in without any intention to pay any cashouts...

Hello punakontti,

Any updates?