Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

Hello Glennster75,

We are still waiting for a response from their side. Once we hear back we will let you know.

Keep you posted.

Good morning,

Do you have any updates please?

Thank you,

Cendresa

Good morning Despo000,

Casino Rep got back to us two days ago and said that he is waiting for an update from appropriate department and that the clarification should come very soon. Once we hear back we will let you know immediately.

Thank you for your patience and cooperation.

Good Morning,

Is there any updates on this matter please?

Thank you,

Cendresa

Hello Despo000, Glennster75,

Unfortunately we still haven't received a response from their side regarding your case. We will ping them again in hopes that we will get a proper clarification. 

Keep you posted.

Thank you for your patience and understanding.

Ok, Thank you.

Hi,

Has there been any developments in this matter? Nearly a month ago i posted my complaint.

Thanks,

Cendresa 

Hi, We'll send them a reminder to check if there is any progress regarding your case. 

Just a quick update: we never heard from the casino rep regarding your case. Have you heard from them in the meantime? We'll try to reach them once again and see if they get back to us. 

Hello,

24 bettle has been not willing to pay me on my irish Iban. I provided them with a Irish iban and they not required to pay them. Cause the wallet doesn't provide a bank statement. 

Could you please help me resolve this matter.

This casino seems to be a real scamming method these days.

Hello VictoNo1,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello VictoNo1,

Thank you for sharing your account details with us. We will reach out to Casino Rep in order to help you with this matter.

Keep you posted.

Hello VictoNo1,

We are still waiting for a response from their side. We will notify Casino Rep again, and once we get a feedback we will update you.

Keep you posted.

Hello VictoNo1,

Unfortunately we still haven't received any response regarding your case. We are forced to close a complaint due to Casino unresponsiveness and once we hear back we will reopen this appeal. 

Thank you for understanding.

24Bettle

Hello please Dear friends, I would like to inform you that live support is no longer available at this casino. From my point of view, this is a reason not to play there. Be careful.

Thank you

I might add that they also recently started spamming hard. I have accounts at b-bets and luckybull, and get daily emails from their support addresses trying to convince me to join their other brands. Often the same email twice, one from each casino I have an account at. They have an unsubscribe link at the bottom at the emails, but its just an underlined word, not an actual link to anything. Really unprofessional and a major red flag!

I created my account on February 22nd 2023 on tournaverse.com and made a deposit of 250 euro, claimed the welcome bonus, and began making 7 euro bets on slots. I was able to clear the bonus and win 108740 euro. After sending in my verification documents, my account was fully verified on February 27th 2023.

I then made a withdrawal request for 5000 euro, but was informed that the payment would be split up into 1000 euro increments. I have received in total 4000€ in 12 months. I have about 6900 euro missing, wich they claimed have been processed from thier side, but this money have not been credited back to my tournaverse account nor have they reached my bank. I have sent multiple bankstatments prooving this.

Now i have one withdrawal pending for 1900 euro from 23-01-2004

6900 euro missing, they are investigation they say been 12 months investigation soon.

Lots of money in my tournaverse account wich i cant do anything with.

Meanwhile they continue to spam me with free spins and bonuses everyday.

I have filed complaint at askgamblers, casino.guru and Madre their assigned ADR but nothing has helped as of yet. Please help me if you can.

I can provide username in private message.

Vebjorn

Sorry to hear about your issue Vebby981. There have been lots of complaints recently regarding these brands. 

We are struggling to get in touch with the casino who is not as responsive as he should be. However, please private message me your casino username and email address when signed up and we'll do our best to reach to them and get the answers regarding your missing installments. 

Hi Vebby981,

We received your account details and notified the casino rep. Let's see if they get back to us.

Hello Vebby981,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

Thank you for understanding.