Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

Hello sablo99,

We have edited the image you uploaded in your previous post to hide your personal information. Please have in mind that this is a public forum and all members and visitors can see the all posts on the forum. 

Hey sablo99,

Please be advised to try to take out the statement from muchbetter account, and after that check if there is the account number which you have been asked to provide with the Casino. 

Here' s the link which will help you to do all the steps.

Click here

We've been searching muchbetter account, and we didn't find the information about acc number.

I also sent a new pdf file that was sent to me from muchbetter

if they still do not accept this screenshot i see it as stealing money and I ask you to immediately blacklist this casino

*note from moderator MarijaS, muchbetter account statement removed from the forum due to privacy reasons

Stop being nice to them ,respected forum you see that they don't pay money maybe it's time to take action enough, they lied to you and me once you blacklist them they will start working immediately.

@sablo99,

In case you missed my previous post, PLEASE don't add your personal details to the public forum. You are always more than welcome to send those documents or details to our moderators via the personal message system, in case it is needed for the complaint. 

Again, your personal details have been removed from the forum due to privacy reasons.

Hey sablo99,

We have sent your muchbetter statement to Casino Representative, and now waiting for the answer. Keep you posted on this thread for any updates.

Hi sablo99,

We've got the information from the Casino that you are paid on muchbetter account. Can you please confirm us that you received the funds, so that we can consider this case as resolved.

Hello sablo99,

Did you receive your funds?

Please do let us know so we can mark this case as RESOLVED.

I Need Help with Rembrandt they dont pay my winnings . I sended them everything they wanted bank Statement then id Front and Back a document with my Adress and after all that they now want a bank Statement with my income. IT IS a pharse. Somehow i dont think they ever gonna pay my winnings. I got a pending withdraw of about 2400 Euro and i Made my deposit with Paysafe. My Account is macmop. please Help me.

Hello Macmop,

Thanks for reaching out to us. We will notify Casino Representative for your concerns and get back to you when we get some updates.
Please keep us posted.

Hello Macmop,

Casino Rep got back to us with the clarification that they asked you for the proof of income because of AML policy. Please provide them with all the required documents and we are sure that you will be paid. Please let us know when it's done.

So i Need to Send them my Personal Gehaltsabrechnung???wtf i realy think IT IS none of their buiseness to know what my Personal income is. What's next sending Them my birth certificates so people i do Not even know could steal my identity?

OK i Used translator and Proof of income is Gehaltsabrechnung.

Dear Macmop,

We really understand your concerns and dissatisfaction, but we can do anything against the rules of the Casino, so we are just able to advice you what you need to do. Hope this case will be resolved as soon as possible. Keep us updated.

Hi Macmop,

Any updates on this issue? Did you get verified?

Yes i got Updates. After sending Them my Most confident documents ( which i really did Not want to Share ) they finally emailed me that they will pay me in 2 or whatever Rates. Means i will get 1000 Euros in perhaps 2 days and i will get a Second payment on 5th of Dezember. IT was definetly the Last Time playing there for me. I do Not think they behave Like a trustable Casino. Well paying in Rates is so disrespectfull i Wonder how they would have looked if i played there and only deposited half of the Money . Well Take IT or Not you get the other half whenever i want to pay. 

Hello Macmop,

We are sorry that you will be paid in installments, but the good news is that you have got information that you will receive your money very  soon. 

We will mark this case as Resolved.

Update again: They Said that they will pay installments but still No Money Till now. I think they have an other understanding of 2 or three days.

Hello Macmop,

Thanks for keeping us updated. We really hope you get a deserved money as soon as possible. Let us know when it's finished.

I would definetly Like to thank you. IT helps a Lot having you Guys supporting. They really respond mich faster when U ASK. They Said it is on it's way. But they Said If IT still Not arrived Till thursday they will Need another bank Statement so they could trace the Money or whatever. From my experince i Made Till know with Rembrandt i would definetly bet that this is the exact way they try to Play me. 

Hey Macmop,

You are welcome, we are here to help you. Please let us know when it's finished.

OK Update First installment arrived Yesterday. I Hope the next one will come as promised. Thank you.

Hey Macmop,

So good news, progress is evident. Hope the next one will come as soon as possible. Keep us informed.

OK now IT IS 20.12. i received an e-mail on 6.12 that the Second installment was paid and should arrive ob my Account soon. No Money in my Account by now. I should send bank Statements again so they could investigate where my money is. I did Not Receive Money Till now i am not willing to Share any bank statements to Them any more, i was really Patient and i do Not want to scam them. I Just want the Money they owe me and then i am done with Them. After all i do Not understand why there is No warning for this Casino. Thanks for your support

Hey Macmop,

Sorry to hear that, we will try to find out what is happening with your money by reaching out to them. We will let you know when we get a response. Keep you posted.

Hey Macmop,

Casino Rep got back to us and told that there were some issues with this payment but it will be processed again, so your should expect it on your account tomorrow. 

So finaly i got my money. Thank you a Lot, i would Not have known what to do when you Guys wasn't there for me. You are great!

Hey Macmop,

We are really happy because you received your money. Enjoy your winnings! 

Hello,

I am having now delayed payment of my winnings in this casino Tournaverse. Withdraw request made 22.1.2023 and after that i have done my account verification process with them and it was completed and approved 1.2.2023. So after that day they should have done my 3500 euro withdraw request but I havent got any money from them yet. I have used Trustly as deposit method there and withdraw request was made bank transfer method. They also sent this info regarding my withdraw:

"You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in installments.

The first installment of €1000 is on its way to your bank account and should arrive within 2 business days to your bank account depending on the speed of your bank. The second installment shall be done around the 17th of February."

So also this second payment timeline date 17.2 has gone now. They also this info to me:

Kindly note that we have processed your payout by our side on 3rd of February and it should have by now reached your account.

 It would be great if you could somehow help me to got my money.

My e-mail is ********@luukku.com and casino Tournaverse username is peltsi41

Hello peltsi41,

Thanks for reaching out to us and sharing your credentials. We will notify Casino Rep about this issue and once we get a response we will inform you instantly. Keep an eye on this thread.

Hello peltsi41,

Casino Rep got back to us and here's what he said: 

" We apologize for the delay in processing your payout. We understand that you have been waiting for two weeks and we want to assure you that we are doing everything we can to resolve this issue as soon as possible.

Our team is actively working to process your payout and we are closely monitoring the situation to ensure that everything is being done to expedite the process. As soon as we have any updates on the status of your payout, we will inform you via email.

We appreciate your patience during this time and we will continue to keep you updated on the status of your payout."

We hope that they will stick to their words and pay you as soon as possible. 

Please let us know when it's finished.

Thank you for your cooperation.

Hello peltsi41,

Do you have any updates from the Casino side regarding this matter? 

Hello peltsi41,

We will be closing this complaint due to inactivity of submitter and mark it as Resolved.

Hello,

I have a big problem with big5 casino they not paying me out 3000 could lcb please hlp me I am verified and there is many payments missing.

Hello Elias044,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep to inquire about your withdrawal issue?

Thanks in advance.

Hello Elias044,

We are still waiting for your credentials. Please send us   via private message to be able to help you.

Looking forward to hearing from you.

Thank you.

We will be closing this complaint due to inactivity of the submitter.

Hi I had a 21.000 cash out they paid almost all of it only I got 2000 euro missing in withdraws the casino gives me no responds anymore when I ask for details.

Could you please ask the casino rep why they not paying my last 2000.

They said it's paid only it has never been received.

Hello amire001,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep to inquire about this case?

Thank you in advance.

Hello amire001,

Could you please refer us which Casino is in question?

Thank you in advance.

Hello amire001,

We are still waiting to be informed which Casino is in question, to be able to help you?

Thank you.

Hello amire001,

We will be closing this complaint due to inactivity of submitter.

Hi Guys. 

Im having trouble getting my money paid out (€1001) from Big 5 casino. On 8^th May, they confirmed my withdrawal was sent to me but it never arrived in my bank. On the same date, I sent them a bank statement to prove it hadn’t paid and they said they would investigate. They have been investigating ever since and they still haven’t got an answer for me or resent the money.  It shouldn’t take 2 months for them to investigate. Every time I email them to get an update they say they are still investigating but I think 2 months is far too long and can’t ever see this investigation being complete! Can you contact them and see what the hold up is?

Many thanks

Hello Glennster75,

Could you please send us your Casino Username via private message so we can speak with Casino Rep about this matter?

Thank you in advance.

Casino Luckybull Username ********

On the 14th of January i won 5380€ with LuckyBull Casino. The account was verified after them receiving all the documents they asked for on the 5th of February and my 5000€ withdrawal was pending (380€ balance in the account)
After chasing the Casino for this withdraw, on the 16th of February i received an email that the 5000€ was approved but they were sending it via 2 payments. 1000€ has been sent and should get it tomorrow they said and the other 4000€ would be sent on the 1st of March.
On the 27th of February i contacted the Casino with proof of my bank statement to show that i still had not received 1000€ from them.
On the 03rd of March i received 1000€ from the Casino in my bank account. The Casino chat informed me that i would receive the other 4000€ on the 17th of March and they will also process the 380€ balance on this day as they do not process withdrawals until the other is completely paid.  
On the 21st of March the 4000€ is still not in my account. Chat confirmed it has been sent and will likely hit account on the Thu or Friday that week.
I chased this for a few weeks to be told that the Casino are having technical issues and are looking to resolve this.
On the 31st Of March i received another 1000€ not the 4000€. I asked the Casino chat why they are only sending bits out and is taking along time. I was informed that they have changed the terms and conditions and will only pay 1k per week and will not process the last withdrawal until the whole 5k is completed there end.
On the 4th of April i received another 1000€ and nothing since. After repeatingly chasing, the Casino emailed me that my account is inactive for 3 months and i need to deposit in order for them to continue to pay out what i won. It was in active as they were not processing my withdrawal. In any case  I deposited 10€.
Again no further payments were sent to me and when chasing it, the Casino said that 1000€ was processed on the 31st of March and the other on the 4th of April and will process the 380€ withdrawal once i have the 2k.
On the 9th of May The Casino told me they are now processing the 380€ withdrawal and to send them a statement of the 2000€ i have not received which i did. They did reply on the 15th of May to say they are investigating why i have not received 2000€. On the 19th of May they reply that they are still investigating.
On the 29th of May i emailed the Casino complaints department and they did reply on the 1st of June to notify me that they had an issue with the payment system and are sending the 2390€ balance that is owed to me to my account. Again chasing this to be told the same thing that they are sorry for the delay.
On the 19th Of June the Casino emailed that they have decided to confiscate the funds with no detailed specific explanation.
I still have 2390€ owed to me from this Casino and they wont pay out what i won. They have made every excuse to delay the payment and now have decided not to pay at all.
I appreciate your assistance in this matter.
Kind regards,
Cendresa Verbovci

Hello Despo000,

Thank you for bringing this to our attention. We will reach out to Casino Rep in order to inquire about this matter. Once we hear back we will let you know immediately.

Keep an eye on this thread for any updates.

Thank you.

Hello Despo000,

We are still waiting for a response from their side. We will send them a reminder in hopes that we can get a clarification in shortest possible time.

Please keep you posted.

Thank you.

Hi. Yes I will do that now. Thanks

Hello Glennster75,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this matter.

Keep an eye on this thread for any updates.

Dear Berks,

Thank you.