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More screenshots. attached

Hello Fiekie247,

Please private message me your casino username and we'll get in touch with the Casino Representative.

Hi Sydney

So according to the casino I won 86 euro with bonus spins in Gonzo Quest Megaways, however I did play with the 26 euro bonus funds with a bet of 0.20 euro per spin. And Normally bonus spins in Red Tiger come at 0.10 stake

They are running a Red Tiger Promotion, where you can win extra bonus spins if you wager a certain amount, but according to the screenshot, you can clearly see I was still wagering to receive 10 bonus spins.

See attached screenshot that shows

- I won the 83 euro while playing towards the bonus 10 spins.

- See my bet history I won the 83 euro as per time stamp before the bonus spins time stamp and if you look as well at the screenshot you will see the 10 spins played, however I won 0.65 cents.

Now according to them its 86 euro win from bonus spins x 60 wager, which is why wager is so high.

But my wager is only supposed to be around 800 euro given the 26 euro casino bonus I played with after my deposit.

Below is the live chat and screenshots as proof that I did not win 86 euro with bonus spins.

Attached is the live chat discussion tellin gme I won 86 euro with bonus spins, clearly my screenshots show I did not win with bonus spins, as I was 2.40 euro away from receving the spins. As well as spins come as 0.10 euro bet and not 0.20 euro bet.

Hello Fiekie247,

Thank you for providing us with your casino username. We've notified the Casino Representative and asked him to post a reply in this thread.

HI Sydney

You can ignore this request, seems like they not responding and the other day I tried to login and they have frozen my account. I am done with this casino and will just let it go and say goodbye to that money. One of the worst casinos in the past year I have played at.

Thanks for trying.

Regards

S

Hi Fiekie247,

We sent a reminder to the casino rep and still got no reply. We'll see what's going on. Thanks for updating this topic. 

Thanks Melissa, but they are simply not worth my time. I have moved on

Besides already won that 800 euros back on another casino ;-)

Okay, Fiekie247.

Thanks for the info. 

Wow nice win. Congrats! 

I have the following problem. I am from Chile and I also have an account in b-bets. I won a prize of more than 150 thousand euros. but they will make the payment of € 5000 a month .. so I will be 3 years waiting for the payment.
is it possible to improve that?

Hi Drrojo,

Yes, the Cashout Limit is €5,000 monthly so I doubt there is anything they can do to speed up the withdrawal. What prize did you get? Did you win the prize playing some tourney? 

I played sports bets, I played 22 soccer matches. I have never won so much.
I have been reading answers that the same casino has given you and they write that they can make exceptions and it depends on their criteria.

Please private message me your casino username so we can notify them about your post and see if there is anything they can do for you. 

Hello, I registered and deposited 100 usd with neteller system at casinosieger, after some days i had 400 usd and requested a withdrawal.

Casinosieger does no offer the same system to withdraw as to deposit, they have not neteller to withdraw, they offered me astropay

I requested 100 with astropaycard and we  started a KYC process which is repetitive\

""Please be informed that we could not accept your bank statement and your Neteller screenshot.

We still need:

- Recent bank account statement of the bank account to which the payout has been requested. The bank account statement may not be older than 2 months and must visibly display the date of the statement, first and last name, current address and IBAN as entered into the player account.
Please, note - all information has to be on one page. Screenshots are not accepted. The document has to be a photo of a physical statement or PDF version of a digital one.

- Neteller screenshot of the transaction to Condor Gaming, showing the account information in the top right corner. (I have attached the example in this email.)""

I have already done it, if the condorgaming rep could help me to finish my kyc would be thanked. My username is nenesieger

regards

nenelcb

Hi nenelcb,

Sure. We'll notify the casino rep and see what's going on with the verification. 

Dear Customer,

We have checked your case. Please allow us to inform you that as per our Terms and conditions your account can not be verified if we do not receive all necessary documents. From what we can see, we are still missing your Bank statement and Neteller screenshot.

Please note that your bank statement can not be accepted if it is in the form of a screenshot. Once you send us the pdf version of which you have taken a screenshot, that will be an acceptable document for your KYC process. Please, also make sure that the PDF version is not older than 2 months and has all necessary information written on it (your full name, address and IBAN or account number) As for the screenshot of your Neteller transaction, the one you have sent us is missing your account information. You can send us that by opening the specific transaction which has been made towards Condor Gaming and then just click in the top right corner to your profile where it should appear your account information. We have also sent you an example on how this proof should look like so it will be easier for you to provide us with this type of document.

Please note that it is not in our intention to cause you any inconveniences with this process since we want for all our players to be satisfied with our Casino and our services, however in certain cases there are rules and regulations we need to follow that are set to us by our licence.

Once we receive this document from you, your account verification process will be set on the highest priority with our relevant department and I am sure you will receive updates from them very soon.

Kind regards,
Casino Sieger Complaints Team

Hi Condorgaming, I know we must obey your T&C 

My neteller and bank statement screenshots and photos are clear.

It happens that my original bank statement is sent by my bank with a password that cannot be taken out

So, I must copy and paste to another file

I will try many other time to fullfill ypur requirements.  I only ask you to help me

And, about cashing out with the same system I deposited, why do we change our payment systems?

You accept ewallets to deposit and you decline them to withdraw. Why?

Do your T&C allow you to do so?

Nenelcb

@Drrojo - we received your b-bets casino username and we've notified the casino rep. Please keep an eye on this topic, please. 

Dear Drrojo,

Thank you for your message.

Please note that unfortunately this matter is not a part of affiliate program and unfortunately I am not able to assist you with your request. Hence I would kindly ask you to contact our relevant department through the support of B-Bets casino and I am sure they will be able to assist you further.

B-bets (offers prizes they can't pay)

A player's dream is to win a big prize, I got it 1 month ago, I won € 300,000, I celebrated like never before, but the nightmare started when I wanted to collect the money, b-bets informs me that he can only pay me € 5000 per month In other words, I must wait more than 5 years to have the prize in my possession ..... I can die in 6 months, and the money remains for them, it is a good strategy for them. In their bases they describe that amounts greater than € 5000 euros can be paid but it depends on their criteria (or description in this case) is it logical to wait 60 months to collect what I earned honestly?
But this is not all, I tell you that the May prize to which I could aspire in the system-type bet I made was € 42,000,000. if he managed to win that, he only had to wait 700 years to be able to collect them .... is that rational? Can we say that they offer a prize that they finally cannot pay?
I asked them in a thousand ways to pay me the money and they refused, when I only lost money the emails they answered me in 24 hours, now that I am a bad customer it takes up to 7 days. They no longer want me as a client and the treatment they give me proves it.
I never thought that winning a big prize would turn into a great nightmare and all thanks to B-BETS.COM
PS: it is a bookmaker that has everything to be a great bookmaker, good odds, a variety of bets, excellent bonuses but the most important thing fails them, pay.

Thanks for your feedback, Drrojo. 

Could you please tell me who you talked to and what happened with your winnings? 

good day. with the b-bets support area.

b-bets, sadly you have a terrible stance for customers who manage to generate profits in your casino. Everything is fine as long as you lose money ... when you make money, the bad deal begins. and the emails begin to take 7 days to respond to them. start to void winning bets.
etc.

Hello Condorgaming,  my account has been verified

Your  team told me they must send payment via bank tranfers to my domestic aCCOUNT

it is an international .bank tranfer

You accepted my neteller deposit

I asked my local domestic bank about the matter, I told them I won 400 usd playing online at casinosieger.com

My domestic bank does not accept these tranfers which could be money laundering, I have talked to them many time to find a solution

I know casinosieger T&C but they must obbey international rules about money tranfers

I deposited with an ewallet and you want to send payments with another way

In case your neteller payment system does not work you could send it with another ewallet system, skrill, perfect money, bitcoin,  any

Condorgaming, as my account has been verified, could you send this payment in another way?

regards

nenelcb

Hi,

We'll check with the casino rep if they can do anything regarding your payouts. 

and nobody gives me an answer

We've also notified the rep about your case. They will reply tomorrow. 

  thanks!!!!

Hello. My account was blocked on 05/10/2021 without explanation. My username Natashik.

Hello Melissa

B-bets sent any response?

The casino rep will be notified. 

We sent a reminder to the casino rep. Hope she will reply here soon. 

They answered me from the casino, but I don’t understand what I’m talking about at all! 

"Dear Natalia,

Thank you for your email.

Please be informed that our relevant department made an internal investigation and the results showed positive results for a politically exposed person. As per our T&C, we can not accept players that are politically exposed persons. Unfortunately, we were obligated to close your account.

Let us know if you have more questions, we are happy to help you!

Sincerely,
Christina
LuckyBull Support
Lucky Bull"

I have never had anything to do with politics! did not even work in government agencies! 

Thanks for letting us know. We'll ask the casino rep for clarification. 

Dear customer,

We have checked your account and we can see that our system detected you as a politically exposed person and as such, you can not have an account in our casino which is clearly stated in our Terms and conditions. Please note that we don't allow processing and opening of an account for individuals who are either politically exposed persons (PEPs) themselves and / or PEPs family members or close business associates. For the avoidance of doubt, a PEP is an individual who has been entrusted with a prominent public function in any jurisdiction. It is the Player’s responsibility to know whether the processing and opening of an Account is allowed within their jurisdiction.

We are sorry that maybe is not the reply you wanted to hear but we have no other choice but to adhere to our Terms and conditions.

Best regards,
b-Bets complaints team

For me there is still no answer ...

 I find that b-bets has everything to be a great casino, a fast responding chat, a gaming platform equal to or better than bet365, a variety of excellent bets, and bonuses that no other bookmaker can match.

I was fascinated, I played 4 or 5 thousand euros per week, but my mistake was to win. The moment I managed to win a big bet, the casino turned its back on me, they refused to pay all or part of the prize and they only offer me 5000 euros per month, the responses to my emails take a week to be answered, as shown in the what happens in this forum ... they still do not respond to me.

I don't understand their strategy, instead of taking care of a good client they scare him away.

We'll remind the casino rep about your post again. 

I have a problem with big5casino and could use some help. For weeks i was i am waiting for a 5000euro withdrawal. After weeks of waiting for verification of my documents in finally get the green light. Also my 5K withdrawal is approved wich can be seen in my account.( See attachements). After celebrating the good news and my patience i asked when and how the money will be paid out. The next day my entire balance is gone and i get a story about no deposit bonusses like i am not playing for months allready with multiple deposits. (See attachements) a loyalty bonus between my deposits have waived away my balance of 15K? See attachements of proof why this is not possible at all. For weeks i'v been waiting and waiting to eventuelly get shipped of with nothing. Please help me out, i get the same answer from customer support and my 5000 euro wich still stands approved is nowhere to be found on my bankaccount. I thank you in advance.

Hi Lambal27,

Could you please private message me your casino username so we can contact the casino rep and ask to look into your case? 

One more problem with casinosieger. I make withdrawal over a week ago, they proceed it and promise at i get it 3-5 bankdays. Normally bank transfer comes 2 days from other casinos. 

Support dont answer emails at all, chat support just ask me to wait.

Casino is blacklisted other casino review websites but i trust it because here its average reviewed. Big mistake i dint check other websites, only here before deposit. 

Hi Jame,

Please private message me your casino username and we'll check with the casino rep what's going on with your withdrawal. 

Hi Jame,

We received your account details. The casino rep will be notified. 

Dear nenelcb,

We have checked your account and we are pleased to say that your account is now verified. With this being done we have done additional checking and received a confirmation that your first withdrawal can be done on your Neteller account. However a request for a payout needs to be done via bank transfer option from your account.

Kind regards,
Casino Sieger Complaints team

Dear Lambal27,

We have checked your account and we can see that your withdrawal request has been approved, however according to our bonus terms I have to inform you that winnings with a free bonus are limited to a maximum of 10 (ten) times the bonus amount. If there is a remaining balance; this will be waived. In your case, we can see that you have made your winnings with a €5 no deposit bonus, which means that with this withdrawal request you will receive only €50 and the rest of the winnings will be waived.

The transfer has been done from our end on 11th of May 2021 which means that you should receive your limited winnings shortly if not already.

Kind regards,
Big5Casino Complaints team

Dear Drrojo,

First of all, allow us to congratulate you on your winnings. We have checked with our relevant department and unfortunately they were not able to find some other way to payout the bigger amounts of your winnings. According to our Terms and conditions, monthly maximum payout amount is €5000 which you have already requested in May and that has been paid out towards your account on 10th of May 2021. By now you should have already received your winnings.

Kind regards,
b-Bets Complaints team

Dear Jame,

We have checked your account and we can see that your withdrawal request has been done from our end on 10th of May 2021. We managed to receive a transaction number from our relevant department so you can check the transaction with your bank. The transfer of your winnings is under transaction number IFXT393305P67. We would be grateful if you could keep us posted on receiving your winnings in case there is a need for further investigation.

Kind regards,
Casino Sieger Complaints team

I appreciate your response ... and in the same way I would ask you to explain the following to me:
If I had hit more predictions in that bet, the jackpot would be 41 million euros.
would he have waited 700 years to collect that prize? If so, you are engaging in a fraudulent practice since that award would be impossible to collect.
I hope I can answer this question.
best regards
million euros.
would he have waited 700 years to collect that prize? If so, you are engaging in a fraudulent practice since that award would be impossible to collect.
I hope I can answer this question.
best regards

Hi there!

Having the following problem:
26.01.2021 I got a promotional offer from the casino: 55% up to 300 Euros. I claimed that offer and played my favourite games: MysteryJoker6000 and 1429 Unchartd Seas. I succesfully completed the wagering requirements to this bonus and requested a withdrawal on the amount of 4152,05 Euros.

During next three months I had a nervous conversation with the casino about verifying my account. I provided their verification department with the documents but they always replied that there are no updates regarding this.

And on 27.04.2021 I got a message from their legal department that my winnings are confiscated and my account is blocked due to fraudlent behavior. There were no any details why they confiscated but just plain text of their rules, as I understand it.I played within their rules and had not been breached anything. Please, help me to resolve this case.

Hi Rudimans,

We'll notify the casino rep about your post and see if there is anything she can do about it. In the meantime please private message me your casino username and email address you used for the registration. 

Hi Rudimans,

The casino is looking into your case and they will get back to us as soon as they have the relevant info.