Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

Hi anfransen,

The casino has been informed. Hope they're going to reply soon. Keep an eye on this topic. 

Thank u MelissaN i will keep looking for this thread. 

We got the info that the casino is looking into your account and they're going to get back to us soon. 

Thank u MelissaN, hope they can verify my docs fast and process my withdrawal soon.

Dear Anfransen, I have overlooked your account and I see that your documents have been approved and the verification is completed. I have informed the financial department of this and they will soon process the free spins winnings withdraw. The 2nd withdraw was declined because previously your account was not confirmed, you will have to request this one again. Please let us know if there is anything further we may assist you with. Kind regards, Rembrandt Casino Player's Management department

Glad to hear that. I have requested another withdrawal. Hope both of them will be processed soon. Thabk u for your fast response and action. Good job

Dear 24Bettle,

May i know when roughly i can get my withdrawal please?

thank you

Dear casino rep, 

Till now i havent got any of my withdrawals. I made 2 withdrawals (€25 and €25). It has taken so long. Please process it soon to my skrill. 

Thanks

We were told that the casino rep who is in charge of your case has been taking days off work. Their team is looking into it. Hope we'll get the info soon. 

Thanks for your patience. 

Dear melissaN,

Till this very moment i havent got my money to my skrill account. If it is ok please contact them again..thanks.

I've already sent them two reminders, but no worries they will be contacted again. 

Thank you so much. Hope i will get it soon. If i have got it i will post here.

Dear MelissaN,

Till today i havent got my withdrawal. Why they take so long to process it eventhough my 2 withdrawals are approved..

Hello anfransen,

We still haven't received reply from them. I've sent them another reminder email today. Keep you posted.

Dear Anfransen, 

I have overlooked your request and have found that you selected bank transfer as a withdraw method. We have attempted multiple times to send the money to your bank account, unfortunately it bounced back to us because the information given is not correct or not complete. When banktransfer is selected your banking details should have been inserted to avoid any delay in having to find the correct details for the wire. 

I have informed our financial department of your wish to have the withdraw on your Skrill account and they will process the withdraw shortly on your Skrill account. 

Please let us know once the withdraw has been received. 

Thank you. 

Kind regards 

Rembrandt Casino Player's Management Team

I have received the first €25 withdrawal. Waiting for the 2nd withdrawal of €25. Hope it can be processed soon too.

Thanks for the help from LCB and the casino rep.

Still havent got my another €25 withdrawal :(

Hello anfransen,

The casino has been notified. Keep you posted.

Here is the proof that there are 2 withdrawals of EUR25 that have been approved but i have only got one.

The story is like this:

- i won about 30EUR from free spins when i have completed the wagering req

- i was told that i can only withdraw 25EUR from freebies and i would have to deposit first and provide docs

- i deposit and then make withdrawal of my deposit to get my winning from freebies but was cancelled and was told i need to roll my deposit one time. so i play my deposit and went up to 25EUR and made a withdrawal.

- therefore i have 2 withdrawals of EUR25 (total 50EUR).

- So far i only get my first EUR25 withdrawal.

Casino Rep please help me with my 2nd withdrawal.

You seriously didnt get that 25 while its says its approved ...  

Thats brutal

I hope it will get fixed!

Hello anfransen,

The casino advised us that your 25 EUR payment is ready to be processed. Please let us know once you receive it.

Thank You Sydney, as usual once i got my withdrawal to my skrill i will make a post here.

Dear Sydney,

Havent got it yet. Hopefully today will get it.

Hello anafransen,

The casino advised us last night that your payment will be processed. 

Update: havent got my withdrawal to my skrill yet.

Dear Anfransen, 

The financial department was alerted about this and I have been informed that the €25 was processed on the 25th of February. 

Please confirm once you have received the funds. 

Thank you.

Kind regards, 

Rembrandt Casino Player's Management Team 

Dear casino rep,

Yes i did get one withdrawal of €25 once on 22nd. But the 2nd withdrawal of €25 i havent got it. So if u were informed that the dept sent me on 25th. I havent got it. Just make sure they sent it to my skrill email. I can provide my skrill history if necessary.

Thanks

Update: i havent got it yet. Please help me process it to my SKRILL account. It has been so long :(

Hello anfransen,

We've sent an email to the casino again to check what's happening with your withdrawal. Keep you posted.

Dear Anfransen, 

I have been informed by our financial department of the following:
Due to our licencing requirement we need to wire at least one payment to your bankaccount. This is part of our AML (Anti Money Laundering) policy. 

The wire we are trying to make is coming back to us with an error that the information is incorrect. 

Please verify your banking details at the following email address: [email protected]. This way we can ensure that these are indeed the correct details. 

Thank you. 

Rembrandt Casino Player's Management Team

I  have sent the details of my bank account to the email you mentioned. Just try sending it over. I prefer the withdrawal to be sent to my skrill but if it couldnt please just try to send it to my bank account. How many days will it arrive to my bank? 

Thank you

Havent got my withdrawal to my bank account. Hate this method cos it will take v long to reach my bank account.

Just checked my bank acc but there js no my withdrawal. I still prefer it to be sent to my Skrill account if possible.

Hello anfransen,

We'll check with the casino what's going on with your withdrawal.

Dear Anfransen, 

As a gesture of good will we have transferred the funds to your Skrill account today. 

Please be advised that for any future payouts your bank details will be used. 

Please confirm you have received the funds. 

Kind regards, 

Rembrandt Casino Player's Management Team

Got it. Thank u so much casino rep and a big huge thanks to Lcb forum. Thumbs up. Case closed and happy

Hello anfransen,

That's great. Thank you for letting us know. 

Hello,

I played on rembradt casino and I won (four-digit amount) I have withdraw my winnings on the 3.May. A chat agent said that the money (1st rate) has been transferred on 7.5. and the next is planned for 25. 5. But the money is not there yet. Customer Service says a Finance Department investigation has been initiated. I was thanked for the patience. I would like to know where the money is then? I would be grateful to know how many days that will take?Thanks for support. Best regards...

Hi AleR,

Could you please provide me with your casino username so we can notify the casino rep and ask about your withdrawal? 

Thanks.

My account is: alex2jean. Thank you!!

Dear AleR, 

I have overlooked your account and see that your first installment of €1000 was bounced back to us. It has been processed again today and I am currently awaiting a success status from our financial department. As soon as this is given out you will be informed. 

The 2nd installment is scheduled to be processed around the 25th of May. 

Please let us know once you have received the funds. 

Thank you. 

Kind regards, 
Rembrandt Casino

Dear 24Bettle! I'll let you know when the money is booked into my account. Thank you! I keep my fingers crossed that it works this time.

Best regards,

AleR

Hello LCB Team can you Contact the Rep for me ? thanks for help.

Could you please tell me what the issue is and your casino username so they can look into your account?

hi LORDGAMBLORE was the account name.

Hello i would like to know why, i wasnt informed of THE INELIGABILTY for players to even play at your casino..... WHY DID YOU ACCEPT MY MONEY. PLEASE EXPLAIN. I even spoke to a bloke called brian a couple o days prior to the NON access of my account to assure me that  players were accepted...On the 7/6/2018 OUT OF NO where i now cant leven og into 24bettle. and i had even worked my way up to unlocking ACHIEVEMENTS This is very sad for me to learn that. Not tio mention nearly (100 ) out of pocket 
SINCERELEY
OUTRAGED PLAYER thankyou for your help MelissaN. i just feel like i got taken for a ride . BIG TIME ;(

Exactly what i mean why not say these tings upfront when you are out your money its hurt full well for me it is i m not working at this time and i really struggle to keep up i played a few times and win a little so that why i still do gamble ....

Thanks for providing your username. The casino rep has been notified. We'll get the answer soon.

Keep an eye on this topic. 

Dear Lordgamblore, 

I have overlooked your account and although I understand you have spoken with our support, and you made a couple of deposits and worked at your achievements. I see you have used the valuables collected.

We understand you are sad about the account closure but since the moment you signed up the legislation changed and we just have to adhere to the rules set by governments and license holders.

Kind regards, 

24Bettle 

Hello everyone! My money has finally arrived;) What the problem was was not explained. Thank you for your help. Best regards,

Alex

Thanks for letting us know. Didn't the casino rep explained what the issue was?