Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

yes, they write me several minutes after public post in thhat forum - suddennly change opinion - now my account is verified and ok ! but still no withdraw from they site. 

Thanks for letting us know. We're still waiting for them to answer. They need to double check with their finance team about the payouts. Keep you posted. 

Normal procedure on KYC on our side is to ask for the payment proof that needs to match the transaction details on our end. This is why we requested the same proof from the player.

In his case he did provide the statement showing P24 transaction but the reference on that transaction did not match the reference of transaction on the end of our payment provider's back office that we have access to.

So what we did is to request from our payment provider to verify on their end with P24 that is the same transaction. We were awaiting on the response from them, and as soon as we got it the KYC was completed.

PO has been accepted now and scheduled to be wired in the next batch.

Best Regards,
24Bettle Support Team

but until i did not wirte complaint in this forum you try to do idiot from me. 

Facts is that you 13.07.017 r. write that withdraw is approvved but still there is no withdraw. 

i have to warn customers, that in bettle24.com withdrawing procedure isover 21 days. i first ask withdraw 02.07.017 r. and still nothing. 

Hi meczpl,

We have processed your withdrawal via bank. And should be already in your bank account. Feel free to contact our support team with any questions you may have regarding your account.

Best Regards,
Customer Support Team

unfortunately still no money on my account. it is harassment from your side. sorry, but it is true story. 

Please let us know as soon as you get your money. 

Thanks.

unfrtunatelly there is still no money on account. it looks like harassment  becaouse bank transfer between account take up to 48 hours from departure to arrival. so it means siimply  that 24bettle not withdraw yet. 

this is fact:

13.07.2017 r. i got information that my account is fully verified (after 14 days and wirte complaint here in forum)

14.07.2017 r. i ask withdraw (account verified)

today is 24.07.2017 so it is 10 days and still no withdraw (in spite that account is verified!).

it is not fair and looks like fraud casino...

Have you contacted their support team as advised by the casino rep? 

yes, they always write the same from 7 days, that my withdraw is processed and appear on bank account up to 5 days. 

I see! They've been notified again. We're expecting the casino rep to tell us what's going on with your money. 

thank you. today  still no withdraw on account/ 

ok today, i got money on bank account. tohey withdrawing from verified account 11 daus (thre is them up to 5 days) and after big intervention here. 

thank you mellisa again for help. 

Wow! Awesome! You are very welcome. Glad we could help you!  

Hope you won't have a similar situation again! Enjoy! Cheers.

i hope so. thank you for friendly support Melissa.(as always). Cheers and big kiss :)

yes rembrandt casino never pay out. i want to make a withdraw, they cancel it after 5 days!!!without a information why. i sent a mail to set a limit, the chat don't want set it for me. so the limit was set after my balance was 0€. great and the answer why the withdraw is cancelwas that they have recive no documents. but i have sent all documents (all other casino accept this!) but rembrandt want more (and more as the rules say) never play on this casino! its fraud!

Oh, sorry to hear that. Do you want to provide us with your casino username? We can notify them to have a look at your account. 

Thanks! The casino has been notified. 

nothing new?

The casino contacted Malta Gaming Authority regarding the limits and they've been waiting for their feedback. As soon as they get the info they'll let us know. Hope it won't take too long. We'll keep you posted. 

I read lots of problems with these casino's ... Are they a little bit trustworthy or should I dont mind reading their emails anymore ?!

We had some complaints about the slow payouts for Rembrandt Casino recently, however, they were resolved. Please have a look at the review pages of all brands, check players' comments for more insight: Rembrandt Casino, Casino Sieger, b-Bets, 24Bettle.

Have now received from the mga a back information.

That casino would have kept to all rules. They refer to the back-information of the Condor Group. The MGA does not want to invest with the casino since it finally paid for license money.

The stupid is the player.

Here my answermail to MGA:

"Thank you for your feedback. Unfortunately, I can not understand it. I am aware that you are responsible for the credit, but if you ask the provider for support,
This should also act and not ignore everything.


I make the following contacts again (i can send u the Mails):

08.07.2017 at 21:08 I asked to close the account.
Answer: The provider contacted me with two mails, but left the account open. Has therefore broken his rule.

10.07.2017I have requested a withdrawal & sent my documents by e-mail to the provider
Answer: I did not receive a request to send documents until 14.07.2017. It was simply rejected for no reason, when I asked for the reason, came the answer it received documents. I wrote to the provider that I sent this same day (10.07.2017), at one time one had found this.

12.07.2017 at 00:11 I have contacted the offerer because of the maximum payout height of 5.000 €. Whether it is not possible to arrange a higher payout. That it was also okay if it had to be split. And I do not want to have the credit available to play
Answer: The provider refused to make a higher payout or in individual parts. Also ignored this I would have blocked the credit.

13.07.2017 at 14:14 I asked for a limit of 250 €
Answer: The provider set the limit on 14.07.2017 at 19:05 clock. The provider has thus broken the own rules.


Is the following playerprotection?

1. The blocking is denied but only inquiries come
2. My credit balance max. € 5,000 is limited and one can not accommodate that could pay more or pay it in installments
3. The request to block the credit completely blocked
4. A withdrawal 5 days not processed without request for documents simply canceled. (WHETHER THE DOCUMENTS TEMPLATE)
5. Reject a limit setting and set by mail only against your own rules after 24 hours (ALTHOUGH EACH QUESTIONS PER MAIL MAXIMUM 5 HOURS)


I am sorry, but here I am really wondering what to protect the licensing of the MGA?

At the latest at the request of 12.07.2017, where I have clearly give to understood,
That I do not want to have my credit at my disposal, but disbursed or blocked.
So I can not play with it. If the casino had to protect the credit.
Either through a lock or in which the casino takes the credit side by side and pays out in parts.

And can I as a player something that the chatsupport does not work correctly and refers me to the mail support?
.......

Please be careful in reading reviews:

There are only bad experiences from these providers on the Internet.

And is the rating times good, it quickly turns out that this fake is because there is a user for example

That his 10,000 € payout after 2 days were in his account.

Yes exactly ---> 10,000 €, although the casino max. 2,500 / 5,000 € Payout. haha...

There are too many cheats on the platforms.

Licenses that should protect you are paid by the providers. Who is protected?

Yes the casinos...

Take the money & go into a real casino. Go out meeting people, that makes more fun!

Thanks for sharing this info with us. I'm not sure if I understood correctly your first sentence. Did MGA say the casino acted correctly? Did you contact the casino again? 

i send u the mail via pn

HI MS-MS,

We read the letter you got from the MGA. According to their email, they considered this case closed and there's nothing they can do to retrieve your money. 

Unfortunately, there's nothing we can do to help you either. MGA revised your case and the conclusion is that the casino acted right. 

I have see, that this ends so.
It is a pity, because it is also well documented. Say it is also a good luck to be an honest supplier.
But you should really consider this provider including the other websites that will be entertained on a warning list.

If I am using credit query, that if not everything can be paid out, it should be locked. So that nothing is lost. And the casino makes nothing is already very sad. They had 3 days time but they wont do anything. 

and the mga says that is ok??!!!??

But thank you very much for your time Melissa

i have requested a withdraw (august,11th) above 80€...

these winnings were from a 5€ no-dep boni!!

one day later they has signed my withdraw at my account with "approved"

a few days later i become email from 24bettle support, that i have to send documents

and make a minimum deposit (10€) from my bank account that i used also for the withdraw

....everything was done on same day from me 

support: Thank you for your documents, we have received them and attached them to your account.

The legal department will overlook them and inform you accordingly. 

...few days later

support were tell me that i've been verified and my payout request can be processed right now

...more days later (august30th)

?!? didnt received my money... i think between 2-3 weeks for this process is not normal 

...today (september 1st)

i will login at 24bettle and i become the message "Your account has been frozen"

and then i become from 24bettle support following message via email:

We would also like to inform you that your account is currently closed, as our system has detected multiple accounts using the same IP address. This is a violation of our terms and conditions. As soon as we have your documents complete we will start an investigation

Have a good day.

Let us know if you have more questions regarding your account, we are happy to help you!

i think they were really kidding me....

i don't have any multiple accounts at bettle24  

i dont have any multiple accounts in partner casinos or anywhere else

terms&conditions were strictly followed from me 

are any other user accounts were now blocked/frozen right now??

Hi Bexx,

Could you please PM me your casino username so we can get in touch with them and ask about your withdrawal?

casinosieger is rembrandtcasino...

Can it only confirm that this casino does not pay out. For me it was also a big win. my sent payment Documents were ignored, then the support wanted a confirmation from the bank although I have sent ID card and bank card (both sides). and also paid with it. and because I wanted not to lose my profit I wanted to set a limit. which was also ignored and only set when everything was gone.

this is just fraud.

but the forum supports this casinosites

Hi Melissa,

i have seen you wrote to me on September 26th.

The casino has not yet been reported with you in this case? This is very noticeable or not? Why this forum not put this casino group on a warning list?

Hi MS-MS,

I answered here on the thread and also sent you a PM. Is it the same case you are referring to or you have a new complaint? Please see my message above. 

Hi Bex,

We got the reply from the casino. They informed us that you broke their t&c, by making multiple accounts and claiming free spins bonuses. That's the reason your account was closed and you were banned. You know that creating multiple accounts is the breach of t&c. We have seen the evidence, therefore there's nothing further we can do to help you.

The casino and the whole group is still not on any warning list at this site, that can not really be serious?

Hm! Your case was resolved a long time ago. You even got an email from MGA. Not sure what else we can do for you. 

I lost all won in 24bettle.It's been more than 2 days.Documents not checked and the account is frozen.

thank you 

Please PM me your casino username. We are going to notify the casino rep. 

Now in the chat I was told that the account cannot be unlocked and closed the chat.Didn't even have time to ask why.Very bad casino,which bans even without warning.kerob1 username.Just let people see that it is not necessary to play there,because you can be banned at any time.

The casino manager is looking into it. We'll let you know as soon as we hear back from them.

Did not answer and was blocked,but mail continues to send the Deposit bonuses.

I have heard more negative stories about this casino group ... Cant say that its all true as I didnt experience their service cause of not depositing ... Think I will avoid it aswell though :)

Hope this case will get solved!

We're going to get in touch with them again and ask for the update. They promised they'd answer on the topic. We'll send then another reminder. 

The casino will reply to you soon. Keep an eye on this topic please. 

Dear Kerob,

I have overlooked your account and found the following:

Your account has been closed because multiple accounts were found using the same IP address. Furthermore we have also established that a VPN/IP hider was used to use our casino, these are violations of our terms and conditions, see below:

https://www.24bettle.com/terms

Multiple Accounts
Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as “multi-accounting” and as such is strictly forbidden.
In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.
In the event that We suspect that a Player is acting as a part of the Player’s collusion undertaken with the intent of defrauding and cheating, meaning by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices and acting on same or similar pattern, We reserve the right to block the relevant Account(s). Following the internal investigation We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.

Additionally, as much as we would like to have all our players happy and give them a chance to experience for free our games and features on occasions, we need to point our that we have a pretty strict policy in regards to bonus (non deposit and deposit) abuse and fraudulent activity. This is as well clearly stated in our general T&Cs that you yourself have accepted when decided to create an account with us.

Considering above your account has been closed and you are no longer welcome to use our casino.

Kind regards,

24Bettle Player's management team

Yes I used a VPN because your site is blocked by my provider

Then you can delete my account on Rembrand(username kerob) and b-bets(kerob1),of all one account.And don't send me more spam mail.

Dear Rep from Rembrandt Casino,

My id is anwij87 at the casino,

I made 2 withdrawals and was asked to provide docs.

I have sent all the necessary docs but the process is so long.

I want to get my withdrawal soon.

Hope you can help me. Please update me here soon.

Thank you