Probation [ failed ]: Vesper Casino

Dear LCBers,

We would like to inform you that Vesper casino has been placed on Probation. 

The brand was added to our Warning list in November 2020 due to hosting pirated and unlicensed Greentube / Novomatic, Igrosoft, Aristocrat, and NetEnt games. On 13 November 2020, they removed NetEnt games but they still had fake Aristocrat and Novomatic titles. Vesper casino is now under new management and they are hosting genuine licensed games. You can check this article for more info. 

The casino management will try their best to provide customers with the best service.

We invite you to share your experience, opinion and comments in this thread.

Thank you. 

Hello Melissa, I have got problems to cash out at vespercasino.

I verified my account in May and reuqested my first withdrawal of 849usd 40 days ago, they said it would be processed but they are delaying it.

I chated with operators several times and sent emails to their security or finance section

My username  is nenevesper, any help is welcome

regards

nenelcb

Hello nenelcb,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

Hi nenelcb,

We sent a reminder to the casino rep. We'll keep you posted. 

Hi nenelcb,

We sent another reminder to the casino and still nothing. Have you heard from them. 

Hi nenelcb,

We've heard from the casino rep this morning. They are looking into your case and will provide us with a reply shortly. Keep an eye on this topic. 

Hi nenelcb,

This is the update we got from the casino rep:

The payment is generated and ready to be sent to the player.

Please keep us posted. 

Hi nenelcb,

Could you please let us know if you have received the payment? Please keep us posted. 

Hello Melissa,  my withdrawal request was placed 70 days ago

Vespercasino has never sent any payment.

Thanks for letting us know. We'll double-check with them. 

Good afternoon. We see that the request was processed and sent to the player on the specified method.

My balance is still 1284 usd 

i requested 849 usd and there was a rest of 435

no payment were sent to my neteller account

Hi nenelcb,

Have you received your payment yet? We still haven't heard from the casino. 

Dear LCBers,

We'd like to let you know that Vesper casino failed our probation and it is now back on the Warning List. 

There have been a few unresolved complaints and a lack of assistance from the casino's end. You can check the full report HERE. 

Yes, they do not answer any message,  my request and complaints are from last May 2021