Playamo Casino, Bob Casino, Spinia Casino, CookieCasino, WooCasino, 20Bet Casino, National Casino, Bizzo Casino Support and Complaints Thread

Could you at least send them an email. I wouldn't want it to drag on for a long time

Please private message me your casino account details and we'll notify the casino.

A little tormented ng still brought to the skrill. At the same time, they requested verification that I had already been verified and were deduced

Thanks for the heads up. We still haven't heard from the casino. We just got the info that they received our request and they'd get back to us shortly. 

I requested yesterday 25€ withdraw.They cancelled 2 times because for verification,phone bill is not over 3 months but for them is old .I supposed that ill have problem with them.

Username peroni

Casino playamo

Hi perobet,

The casino rep will be notified. Keep you posted. 

I got money after uploaded some  documents. 

Hi perobet,

Thanks for letting us know. Glad it has been sorted. 

hello i wait since 1 day for my withdraw on 20bet its not long but normally it take 15 minuten i dont know why it takes so long and the live chat can not help 

Hello atti38, 

Please provide us with your 20Bet Casino username via private message and we will escalate your withdrawal complaint. Thanks!

hello i send thanks :)

Hello atti38, 

We received your casino username via private message and have contacted Casino Rep. Keep posted on this forum thread for a response soon! 

I have a balance of €1807 in my account which I won from a €400 deposit. I've been asked for various documents to verify my account, the latest is a bank statement covering the last 3 months, showing all transactions in and out. I don’t like the thought of sending this private information anyway, but even less so considering I haven’t used my bank account to deposit or withdraw. Every transaction Ive made has been using Ethereum (cryptocurrency). I understand if they want to see my transaction history for that, but I don't understand why they need a bank statement and to see all of my transaction history which is private. I already made a complaint to [email protected] but my email was ignored (sent on 27th March). My subsequent 3 emails were also ignored (sent on 31st March, 4th May and 9th May). Live chat have been no help and now im at my wits end and dont know where to turn!

Hello Rodgerrab4,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank in advance.

So I started using this casino for my sports betting at the start of this month, I loaded the account with Skrill and with Multibanco which is a way to pay for services using my bank account.

I lost a few bets did a few more deposits and then I won 1180€ requested the withdraw of that money and before they asked I sent a proof of my ID and address.

They approved the payment after that I won 2800€ and that is when the problems started, they requested a bunch of proof from Skrill etc which I sent all of these and they were all approved by their staff.

It's been more than 48h now and still they do not pay me I have tried contacting them through livechat and through the support email and the reply is always the same "wait please".

After doing some research there are a lot of these cases with them so I have given up on that money that I won but just wanted to warn you all to avoid 20bet at all cost! 

I can provide proof of anything you need.

Hello skinas,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this payout?

Thanks in advance.

Hello skinas,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Rodgerrab4,

Thank you for sharing your credentials with us. We will notify Casino Rep in order to help you to resolve this issue.

Please keep an eye on this thread for any updates.

Thank you.

Thanks, I have done this. Have you got my message? 

Hello Rodgerrab4,

We didn't get your message about this complaint.Has this case been resolved?

We have sent an email to Casino but we didn't get any response thus far.

Thank you,

Hello Rodgerrab4,

We are still waiting for a response from their side. We will send them a reminder email in hopes that we can get a clarification about this matter.

Thank you for your understanding and patience.

Hello Rodgerrab4,

Unfortunately we haven't received any response from Casino Rep regarding this matter. We are forced to close this complaint due to Casino unresponsiveness. Our hands are tied because we don't have any proper information about this case.

Thank you for understanding.

Hi i have a problem i made a deposit and got a bonus for it.

The problem is a made my last spin of 1.4€ and won free spins in spins a made a win of 386.54 but i ddint get that balance becouse of the bonus that i had can a get some help maybe

Hi ady123,

Does it mean that you break bet limit? I didn't quite understand. 

Please provide me with your casino username. We can get in touch with the casino and see what happened. 

Really i dont know what happend it was last spin with my balance

us name is [email protected]

We'll notify the casino rep. Keep you posted. 

Hey! Please clarify if this email is correct. Because according to this data, we can't see your deposit.

Hi ady123,

Could you please provide Casino Rep with the required information so he can help you with this issue?

Thank you.

Hi ady123,

Casino Rep is still waiting for your confirmation. Please provide him with the required information to be able to help you.

Thank you in advance.

Hi ady123,

We will be closing this complaint due to inactivity of submitter and mark it as Resolved.

Hello everyone, I won 14,000 in a sports bet. I submitted all documentation required for the verification process and it was approved. I withdraw money to the same Mastercard credit card I used. I have tried contacting the live chat, complaints section and written emails to the VIP section. They tell me to wait and say my request has been moved forward as a priority. But nothing happens. Can you help me what should I do? I've been waiting for two days, I have very little contact with them.

Congrats on your big win! I understand that you are worried when we are talking this kind of cash, but two days is not a lot. I think I saw some references of them saying 3-5 days on credit card withdrawals somewhere. I understand that this might be your first withdrawal, and with these sums I guess they also want to be extra careful.

They're not known for doing funny business, so you should be getting your payout soon!

National casino Complete scam site hence the minimal deposit attraction.Games almost don't pay at all.Got free spins on book of dragon I think it was...it paid one line once 4 queens which said 90c but at the end of the spins said congratulations you've won 65c.Alarm bells right there,5 or 6 small deposits with almost no winning lines at all as if the machines are completely dead or false.Dont touch.

Hello Adam Gill,

Thank you for bringing this to our attention and sharing your experience with LCB members. If you need our assistance, we're here.

My VIP host isn't available today being the weekend so my complaint is going everywhere else as well.

I never win much at amo but win little over longer amounts of time So i keep depositing.

I've withdrawn before. Via crypto as I am trying to do now.

I've been rejected twice already. 

1st was bank card verification...yep okay, uploaded 2 bank cards cause they didn't tell me what card they needed.....once done went to support chat and asked if I needed any further kyc documents, they told me nope the right card has been uploaded and verified....yay! Or not...2hrs pass by n nothing...go to site and it's been rejected...you can't see why from site.....wait 35 minutes for email to tell me why it was rejected

Address verification required oh you are kidding me!! Open mail, take photo, upload to site. Why wouldn't I be told either time that this was required as well.

Why didn't it say this in 1st rejection?

So I am now at 5 and half hour of the hour wait time that's advertised for crypto withdrawal, yes it's the weekend so I expect it to be a bit slower but you have 24/7 financial services department.

It isn't a complicated withdrawal, I deposited crypto I played crypto amount deposited x 10 at least I withdrawal.... withdrawal.... withdrawal again.... delaying cashout isn't a good thing, having to go back to the end of the queue because I was not provided information and then denied information isn't something I will support or allow.

There is no other option but to go back to the start and/or end(depending on how you look at it)

Please don't advertise one thing and then do another! 

And we have another rejection....yeah this one might be on me, address verification doesn't match address on account....6 years too late lol 

Dear Shaana87,

Sorry to hear you're having an issue with the verification process. If you would like us to contact the casino rep and check your account please send your casino username via private message. 

Thank you.

Hello Shaana87,

Any updates on your verification? Do you still need assistance?

Thank you.

Hello Shaana87,

Since we haven't heard back from you, we will consider this case CLOSED.