Playamo Casino, Bob Casino, Spinia Casino, CookieCasino, WooCasino, 20Bet Casino, National Casino, Bizzo Casino Support and Complaints Thread

Just goes to show, with a sparkling personality, a calm patient demeanor and amazing interpersonal skills, anything is possible.

Anyway, I'd love to stay and chat but a paid shills work is never done.

It was actually Casinomeister that took care of this, playamo/bobcasino manager contacted them to resolve issue. 

you are some ungrateful piece of work Ill tell you that. I think its best for you to leave this site.

We've tolerated your BS for too long. You got paid, we did our part , mission accomplished. 

So think twice before you have another stab at LCB, as it will be your last on here.

You sound to me like your hurt because playamo/bobcasino chose to resolve this complaint through casinomeister and not LCB. That is completely out of my hands and if you think I'm making this up just ask me for a screenshot of the email and I will gladly upload it. You are just mad because I speak the truth and called you guys out on your errors now you want to run this site like Nazi Germany. Lol you think too highly of yourselves over there and you should be more humble like me. You would never guess your talking to a bitcoin millionaire but you are, now go ahead and delete this, Hitler. 

Oh my gosh, you just don't get it, are you that stupid of just very selfish? Maybe even both!

zuga ban this ungrateful cockroach, he does not deserve to be here

No I understand exactly what's going on, the full name of this site says it all. You stay in business because you get paid by the casinos for new players and all the bonus codes players use. This is all fine and you should just stick with bonus codes and leave the real mediator services to people who care about the players safety like casinomeister. 

Yes ban me like Snowball says because I won't kiss your A$$. You think you guys are so perfect and that there is no room for improvement, this is a very foolish way of thinking. 

He is still mad, that means he did not get his money. It is all a charade. Bitcoin millionair? pfff please dude, keep saying that to yourself and you might believe it too.

Oh there's always room for improvement, there's just no room for selfish and ungrateful rats as yourself.

So why are you still here,cockroach?!

No, I am actually glad you got paid ( like I mentioned in one of my earlier posts ). This is not about hurt feelings or ego, this is about you being a first class Ahole. This is about us no longer taking your BS and false statements and misrepresentations.

Happy to see CasinoMeister's involvement, we have nothing but respect for Bryan. Im sure he was that final nail in the coffin that got them to pay you. But I think you will have to allow that LCB did its part.

Even if we had absolutely nothing to do with getting you paid, the fact that we tried and gave our best, placed them on our warning list etc should account for something. And why would you deny this is beyond me.

And finally your account is now suspended. I think we all agree we should move on.

wtf? 'Nazis'!!! hahhaha what a douchebag this guy....  stop drinking so much kool-aid 

I won't be surprised if he came back with a new account just to say what he wanted to say. He is a very persuasive person, some might say stubborn but I think he is full of hate but that's my opinion. I just can't stand ungrateful people.

This is what playamo gonna f** you with

Support Agent 4
Agent
Support Agent 4
Hello. How may I help you?

Elles Bronsema
Well my balance is not finishd
So you can add my bonus still
€9,99 is on my account
Support Agent 4
No, it should be untouched for bonus

But it is already spend on half

Sorry

Elles Bronsema
Why didn't someone tell me this three timTiago
Time ago
This is totally not ok
I have been with the chat over five times with the same question
Support Agent 4
I have provided you the information in last chat:

Support Agent 4
7:08 pm
You have entered the code, right. But your account have duplicates and system is not adding the bonuses automatically.
So you need to contact us each time after deposited
But since you have spend your balance, I have no options to activate this bonus for you

Elles Bronsema
Yes but why dont i know that before im going to play
Support Agent 4
Because you did not entered the bonus code

Elles Bronsema
Six times no bonus no spins without contacting me about this
I did
Reload
RELOAD i deffently did!!!!!!
So how are we going to settle this
You rated our customer service as bad.

Support Agent 4
You have entered the code, right. But your account have duplicates and system is not adding the bonuses automatically.
So you need to contact us each time after deposited
But since you have spend your balance, I have no options to activate this bonus for you

Sorry, my fault about bonus code, forgot that i have checked it already and checked that your bonus have duplicates

Elles Bronsema
And what about my spins
Support Agent 4
I can add a small pack of freespins from myself, as a gift

Elles Bronsema
I really whould want the 100 to compensade my all other deposit
Yes deposit no bonus
Support Agent 4
Sorry, I can offer only 20 freespins as a gift

This is all what we can doo, there is no mistakes from our isde.

Elles Bronsema
Also not mine
Support Agent 4
Also, account with duplicates usually don't have any bonus offers at all, until everything will be verified.

Elles Bronsema
I have everything verifeid
Support Agent 4
Your account have 2 duplicate accounts

Elles Bronsema
Yes that was because i coudnt log in anymore
Explained that long ago
Thats when everything was solved with one off you
Support Agent 4
But each time when you want a bonus, you need to inform us before using your balance. Because system will never add you bonus automatically since it's marked that you have duplicates...

Elles Bronsema
I whould have my old account back just as all the bonusses
Never never told me
Everytime i didn't recieve my deposit bonus nore spins i contacted the chat no one told me this
I dont settle ore will be "ok" with a so cold present 20 spins when i keep make dom deposits at least 5 so without my paid for 500 spins and 5times 50% no bonus nothing because nothing like this is ever told me so thatst deffently a mistake from playamo
Support Agent 4
Sorry, there is no mistakes from our side. We can add a gift of 20 freespins for you

Elles Bronsema
6:57 pm
Last word is not yet spoken playamo can choke in youre f**** spins
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Last word is not yet spoken playamo can choke in youre f**** spins

Thanks for your post, Elles Nancy Bronsema. That's strange. We're going to bring this to the casino's attention and hear their opinion on this. 

I had my mixed opinion regarding Playamo casino. I had the same issue back in the day and some of their live chat agents were rude, Direx nv casinos are notorious of this.

I'd advise to request the casino for a personal account manager, they are more helpful than live chat agents.

Issue with Playamo patments, they took really swift action upon me without any investigation on their part, Here is my response to their email in which they seized my 900 dollars winnings.

Hello I have some questions regarding this and would like to discuss before
I take further action with a third party mediator or regulatory body.

First off I would like to say i've been a loyal player of playamo, and up
to this point it was my favorite and in my opinon best online casino due to
the various games and payment methods, so this is a disappointing
development.

Here is the message you sent me and i'd like to point some things out.

"
Dear Player,

We have found that you have made deposits with a third party card.
<The "third party card" I used was in my mothers name yes, but it's in a
joint account we both share so my name is registered the account and the
funds used were my own I can provide documents to prove this, and the
transactions made on that card were
September 24, 2018 15:26 Accepted Deposit Credit Card 25 NZD
September 24, 2018 14:21> Accepted Deposit Credit Card 25 NZD
In this regard, we are forced to subtract all of your winnings excluding
last deposit made with a third party card. Please withdraw this deposit as
soon as possible to a third party card it was made from.
<The winnings that I got were not derived from that card anyway, my most
recent deposit was
October 29, 2018 15:41 Accepted Deposit Credit Card 80 NZD
Which was made using my visa card under my own name Jack Matravers-Rock as
your records will show, so even if I must forfiet my winnings according to
your message you should still refund the 2x25 payments made on the kiwibank
card yes? as they were" third party" as you say, however like I say I can
provide documentation to prove my joint ownership of the kiwibank card."
Please notice that this decision, taken by the management of our Casino, is
a final decision.

Best regards,
Casino Support Team""

I would really appreciate sorting this out as like I say Playamo is my
favorite casino and I intend to continue playing for a long time should we
be able to sort this out, as a final question im wondering how can I play
here again? If you would like to call me that'd be even better my phone
number is xxxx

I look forward to hearing from you.

really hope we can resolve this soon, love playamo.

Hello!

By the rules of our website, we do not accept third party payments. You must make deposits only from an bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that are registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment account, also we are not not responsible for the lost funds deposited from third party accounts. This is clearly stated in our Terms & Conditions and we can't make any exceptions.

Best regards,
Casino Support Team

further information from him them and once again the winnings were derrived from a payment from my own bank account not a third party, their financial records hsould show this.

Hi Jack, 

Please provide me with your casino username. We'll get in touch with them and ask for the clarification. 

Thanks 

Really good news, they have done a investigation and redeemed my winnings, big ups to playamo seems was a big misunderstanding

So everything is sorted? 

Hi

i need an authorized person from playamo casino or direx limited to contact me please as soon as possible about a problem that I need resolved.

this is a serious complaint regarding wagering in a restricted country.

Hi Dayle Callus, please send me your casino username in PM inbox so that we can contact the Casino Rep regarding your issue. 

Thanks Tania I am only new here and can’t work out how to private message you 

@Dayle Callus - please click on THIS LINK and you will have the option to private message me. 

All done, you should have it now!

Thanks!

Great, thanks for sending your casino username. We have notified the Casino Rep of your issue. Keep an eye on this thread for the updates. 

@Dayle Callus - we were advised by the Casino Rep that you need to email them directly regarding your issue and that they will gladly assist. Here is the contact email: [email protected]

Thanks Tania. This has already been done but they just ignore me hence the reason I am here.

Please try sending them another email as they promised to assist you that way. Please keep us updated and let us know if the issue gets resolved successfully.  

As we can see, players from your country are accepted at Playamo Casino. Could you please share the concrete complaint details and we can reach out to casino rep asking to look into a specific issue? The thing is that they do not want to reply directly on the forum, however, they reply to our emails and, as previosuly said, they also promised to reply directly to you. 

Hi Tania. Playamo offer services to my country however I have found out that legally they can not offer services to my country. They do not have a license to offer these services. Meaning that they are trading illegally in this country. When questioning them prior to this forum, they kept referring to their terms & conditions which state that it’s basically up to the player to ensure that it is legal for the player to play their games from the county they reside in. This in fact does not address that they are offering services to a country where all online gambling is banned. The only reason I know this is because the bank have contacted me regarding my deposits & the conversation went from there. Since this forum, Playamo have not responded to any of emails regarding this even though they have promised to respond via email.

Hi Dayle Callus, thanks for sharing the details. We will notify them again and aks to provide a detailed response on your question. Keep you posted. 

Hi Tania, I assume no response yet?

Hi Dayle Callus, that is correct. Unfortunately, they provided no additional feedback on your case. We will now send them another email. If it happens by any chance that they contact you directly, please keep us updated. 

Hi Tania - just letting you I haven’t heard anything. I sent an email to Antillephone direct, and no response there either.

i guess I have no choice now but to start a litigation proceeding. 

Hi Tania, you guys here wouldn’t know how I get in contact with the license holders such as Antillephone? 

Hi Dayle Callus,

Please click on THIS LINK to see the contact information. 

Top casinos on my list.
Welcome aboard official representative.
Keep up the high mark of work.

Playamo grom direx nv takes from restrictred country the netherlands and they gives No answer anymore at your emails About iT they let you lose  thousends be carefull

Hi Claudiadk,

We have notified the Casino Rep of your issue. Keep an eye on this thread for the updates.  

Thanks

@Claudiadk - We will send another reminder to the casino since we haven't heard from them.  Let's see if they will provide any update on your case. Keep you posted. 

Thanks

Also they take many thousends of losing from me when i live in The netherlands also a restrictred country a couple months ago and they only take when the netherlands are restrictred country was also back than and now and when u ask About this they band me and never repeat my emails only megawins from direx nv was helping me with all deposits what i lose in one day to gave me back but playamo and betchan Dont from direx nv also a restriction to the netherlands before 12-4-2018 already and still now

Hi Claudiadk,

We've contacted the casino multiple times regarding your case, but they never replied. Did you perhaps manage to get in touch with them? 

Yes but also never get a email back

Played not so long ago in Spinia casino.
Standard slots on the SOFTSWISS platform.
I want to mention fast payments as well as friendly support service.

Hi Claudiadk,

Unfortunately, the casino does not reply to our emails; they still haven't provided any response about your case. At this point, we can suggest contacing their license holder and making a further complaint.