Playamo Casino, Bob Casino, Spinia Casino, CookieCasino, WooCasino, 20Bet Casino, National Casino, Bizzo Casino Support and Complaints Thread

So sorry to hear that northPETE. We are going to bring this to the casino's attention. Could you please PM me your casino username so we can send it over to them and ask for the detailed explanation why your account was closed. 

thanks MelissaN for ur super fast responce......   dont get me wrong i love bobcasino iv been playing there for a  long while now and iv spent sooooo much money there and  i was TOTALLY loyal to ammo and bob  thats why i ignored the bonses  being removed and so on,, that is a issue but not a big one with me,,,,but the 31k win  ,, thats a issue 

so it definelty wasnt legal wat they hav done ,, the sited me to the 3rd party term in there terms but i didnt break that not at all,   far from it ..    

MelissaN ur awesome thansk a bunch for ur hard work and swift reply ..

i love your work

In Bob casino is not played with real money,but planned.But my account was blocked.In an online chat asked why?They answered that I asked.But I didn't.I asked whether it is possible to unlock.Said to me write on e-mail.At the e-mail I was told that would not unlock and was told that it is possible(but not sure) I multi account.But I have only one account!

Hi Kerob,

Please PM me your casino username. We're going to notify the casino and ask them why your account was closed. 

Hi there, 

According the issue with northPETE account, we confiscated his winnings because of breach of our rules.

As you could see here https://www.playamo.com/terms-and-conditions -  "PlayAmo does not accept third party payments." 

Small amounts do not require full verification and confirming documents, thats why his first cashout have been processed and photo of northPETE card have not been requested.

After his big win we requested for photo of his card and found that he was not the card owner, so we confiscated northPETE winnings and refund all deposits which have been made from not his own card.

We could provide LCB with all proves if it needs.

According the issue with Kerob Casinoforum account, we activated it now.

Upload your documents for full verification and you will receive email about your status.

I have been waiting for three hours for my bitcoin deposit, despite there already being 18 confirmations, they won't credit my account with the funds.  I have had this happen three other times this week, without being warned or notified of the problem by the casino.

It's really annoying because the fees to send just 100 euro is between 15 and 19 euro, taking a 15% bite out of the deposit each time.

When they then delay my deposit, it's like i spent that money for nothing!

so frustrating!

hotttpocket

 Hello Hotttpocket

The problem was not on our side, its our operator "Cubits" had some delays, now its all ok.

Hello,I uploaded the documents on January 11,but they are still waiting

Vitali,

The funds were finally credited to my account, but it took 20 hours, with no explanation or compensation for the inconvenience and stress.

Also,i opened an account at Bob Casino, because I learned it was affiliated with playamo. I use bitcoin to deposit, and for some reason, it was not giving me an address to send to load as euro, only as bitcoins.  I had received an email saying that if i deposited and used code "BEHAPPY" i would get 100% bonus and 100 free spins.  So i deposited, but becasue i'd deposited bitcoin, they would not allow me to have any bonus.

So, i redeposited, this time using the euro address to send my bitcoins, and entered in BEHAPPY, (the code was entered successfully, it was green and it said "your next deposit will use this code.") but when i deposited, the code was not honored, there was no bonus whatsoever. I contacted support and they chat host told me that i could not receive the 1st bonus and wasn't going to give me any bonus at all (again) until i reminded him/her that i should at least get the second depsoit bonus.  But now, looking back, i feel very upset that you guys didn't honor your offer of 100 % bonus and 100 spins to my first ELIGIBLE deposit.

it is really upsetting that you guys are not honoring your promotions and emails to your customers.

Hi, is there a bob casino rep who can assist me?

I purchased a $2 chip giving me 5euro credit at bob casino but havent yet received it. 

I contacted live chat but was told there is no such bonus and they are not responsible for third parties promotions.

Appreciate your reply.

Thanks

Hi Marmems1,

Please private message Blueday HERE regarding your LCB shop purchase.

By the way, Vitali, on this site, in the notes section on the bonus code for the first deposit bonus it states that you can deposit btcn and recieve the 100% bonus and the 100 spins. 

Note:
PLUS 100 free spins for Boomanji. In order to get any of the deposit bonuses, you need to deposit at least EUR 20, USD 20, RUB 1000, 200 SEK, 25 CAD, 200 NOK or 0.05 BTC. All deposit bonuses are available for all users with the exception of players from Croatia (HR), Hungary (HU), and Serbia (RS). The following games don’t participate in the promotion:: Dr. Jekyll & Mr. Hyde, Lucky Angler, Big Bang, The Dark Knight, The Dark Knight Rises, Forsaken Kingdom, The Wish Master, Scrooge, Secret of the Stones, Devil's Delight, Champion of the Track, Robin Hood, Tomb Raider 2 and Castle Builder. Classic slots: Bloodsuckers, Kings of Chicago, Jackpot 6000 and Mega Joker

Hi Marmems1,

We are waiting for the casino to send us more codes. As soon as we get them, we'll provide you with your code. 

@hottpocket the casino has been notified about your message. Hope the rep will reply soon. 

Thank you for letting me know of this Melissa. It is my first time claiming the LCB shop chips and i wasnt sure what the process was. Thanks for the clarificaion & your assistance, greatly appreciate it :)

I emailed Bobcasino about the fact that they didn't honor their promotion which is being advertised on this site and others: They declined to help me at all.

In case you are not aware, your promotion offer BEHAPPY is being advertised
on "www.jswqzs.com" along with the following: '
"Note:
PLUS 100 free spins for Boomanji. In order to get any of the deposit
bonuses, you need to deposit at least EUR 20, USD 20, RUB 1000, 200 SEK, 25
CAD, 200 NOK or* 0.05 BTC. *All deposit bonuses are available for
all users with the exception of players from Croatia (HR), Hungary (HU),
and Serbia (RS). The following games don’t participate in the promotion::
Dr. Jekyll & Mr. Hyde, Lucky Angler, Big Bang, The Dark Knight, The Dark
Knight Rises, Forsaken Kingdom, The Wish Master, Scrooge, Secret of the
Stones, Devil's Delight, Champion of the Track, Robin Hood, Tomb Raider 2
and Castle Builder. Classic slots: Bloodsuckers, Kings of Chicago, Jackpot
6000 and Mega Joker."

As you can see, it includes bitcoins in the list of allowed deposits. So,
anyone reading it would think that it included bitcoin deposits. As well,
the email i received when I signed up (thru lcb.com) that notified me of
the BEHAPPY bonus failed to mention anything about bitcoins not being
allowed to receive the bonus.

I realize that you guys have it in your terms and conditions, but the
"Note" which is functioning as a "terms and conditions" on your affiliate
site, and offers the promotion on your behalf is contradictory, and in the
event of a misunderstanding, the court will side in favor of the consumer,
which is me. You need to either inform LCB of your current terms and
conditions which prohibit bitcoin depositors from receiving bonuses or you
need to change your policy. Because either way, you are going to be found
guilty of defrauding your customers intentionally, which is what you have
clearly done in my case.

i would not have deposited in the first place had this offer not been
given. I deposited bitcoins only because for some reason, when i was in the
cashier page in firefox when i had "euro" selected, no deposit options were
visible. I clicked on the only thing that was visible, which was "add
currency," and decided to add btcn, because that's what i was sending, and
I had read that bitcoins would receive the bonus on the LCB page for the
BEHAPPY bonus code.

I entered in BEHAPPY and made my deposit, only to find out that i could not
receive it because i had deposited bitcoins. Frustrated, I played my
deposit and lost it very quickly, because bitcoins are so costly. Then, i
opened the cashier in a different browser and was able to see the deposit
options on the cashier page under euro, and i really wanted that 100% and
100 spins, so i deposited again.

This time, I was told that because it was not my FIRST deposit (it was my
first deposit that was eligible for a bonus, which is what should have
mattered, not that it was the first actual deposit). 

This casino is not honest, don't patronize them.

Hi hottpocket,

They certainly accepted deposits in bitcoins since it stated in the bonus description on our review page. They probably changed it without letting us know. We are going to double check with them first and change the bonus terms accordingly. 

We are waiting for them to update us regarding your case. We forwarded them your post. They'll get back to you here. Keep an eye on this topic. 

there is some more casino from playamo family in spite playamo and bobcasino ? 

As far as I know, there are only these two brands. 

@hottpocket - we checked their bonus terms and there is no deposit in bitcoins for the first deposit bonus. We updated our review page. 

Hi,

Kindly ask you to go to our live support. 

Who are you speaking to and who should they ask for when they contact support?

If you are talking to me; I went to live chat before posting here. Why would I want to do that again? To be treated rudely and insulted?

Hi Hottpocket

We apologise for that, but we have been change our bonus terms and all kind of bonuses is not available on BTC wallet, so we cant do anything now. You should check bonus terms on our site before deposit.

We are really sorry about that.

If you are truly sorry, then why not make an exception since it did state on the LCB website that bitcoins were allowed to receive the first deposit bonus. 

I'm not asking for the 100% bonus, only for the 100 spins that i should have received for my first deposit!

@MelissaN

I purchased $5 three days ago and it still hasn't shown up in my account.  my playamo account name is hotttpocket.

can you check on this for me?

Please check your forum inbox. The code should be waiting for you. 

Good luck and please read casino t&c carefully every time before you make a deposit, just to avoid the hassle. 

LOOOOK thats totally incorrect ,, before i made the deposit and or had the win ,, i spoke with the staff and explained i have just lost my bank card  but its a joint account     sooo my mother has the same acoun t and has her own card for it and i also have a card but mine was loist and they new that and said thats fine if its the same account and i can send them a photo of the card and i said yeh sure i can i said its going to take    4 days for the replacement card t get here with SAME DETAILS  SAME ACCOUNT as i used with my name and they totallyl new that hey....    and why are u talking about pl;ayamo terms     ,,  we are talking bob casino here ,, and u guys are a pack of liars and i have screen shots and transcripts of there staff telling wem its fine to use the card if i can produce the photo  ,, in the stat4ed 4 day period .. then i depsit then i won then they doggggged me

SDTEEER C:LEAR OF THISA DUMB THEY FUCKED ME OVER SOOO MANY TIMES   , wat a cope out tryuing to say 3rd party rubbiish  ,, they k now the truth

dogs

i said in  the meanwhile  ..ill upload mums card ,, and ill do the same with mine in 4 days they have replica details BAR the name on the card  .

they then turned around and blocked me insdtanlty the same day      they also blocked me from  3 other casino as well for no reason fromm  this ,,,  

its fruad     ,false advertising,,         blackmail       theft         slander       

and invastion of privacy ,, 

misleading the public for funds,,

and its a huge NONO  sharing my private info with other casinos ,, thats totaly illegal and a term breach LOL...   i was under the amusumption all enter info was secure and private but cleaerly they have been sending it to people and sharing it wwith other companies .....THATS CRAZY SUSSS

im going to take these Germs to court as betsoft is helping me with the case, and also has made avaiLAble there senior investigator and also there ferm lawYer,,, as iv given them alll the transcriptas , photos of abusee.. ,, and tons of proof they were giving mwe unfair playing standards to others which is also is a federal crime when done by a gaming body there regulator told me .. 

and federal gaming laws are being broken here..numerious ones

Hi again northPETE,

The casino already explained the reason why your account was closed. They returned all your deposits as well. We got in touch with them again today and they said that their decision was final, they closed this case. 

If you are not satisfied with the outcome you can always file a complaint to their regulatory body. There's nothing more we can do for you. They clearly stated in their terms that you can only use your own card. 

they did n 

iv not received a single cent from then n ot a returned anything the liars ,, whatever  dqrlin g uif u cant do wat ur sitesauys u guys do then  remove my account please and dont do anyt9ing just promote this company that has just bobbed me and ur siding with hem so good luck

Melissa 

I purchased 5 euro at bob's casino using my lcb bonus funds.  Can you check on the status of my 5 euro bonus?

thanks!

I DID ONLY USE MY OWN BANK CARDS MELISSA

<14 Feb 2018 - Admin (melcb) note: Pictures of cards have been removed for privacy reasons>

@hottpocket - please private message blueday to check on the status of you bonus.

WARNING!!!! DO NOT PLAY AT PLAYAMO OR BOBCASINO. THE ADMIN/MODS ARE OBVIOUSLY TAKING GIFTS FROM THEM SO THEY DONT BLACKLIST THEM LIKE THEY SHOULD.

Hi Danny,

As I already told you several times so far, we don't take anyone's side and we always try to get the whole picture so we are able to help our members. That's why we need to get in touch with the casino and hear their side of the story as well as we hear yours. As I already advised you, we are going to update the topic you've started as soon as we get the relevant info from the casino. We are trying to help you and get the answers to your questions. 

everything you are saying sounds good on the surface but anyone with atleast half a brain can see all the complaints this casino has against them. I have looked up all complaints that you have handled and it is too many to count, you are obviously receiving some type of kick from them so dont insult my intelligence. If you honestly cant see whats going on then maybe you should find something else to do because this is normal everyday common sense stuff.

I've had multiple hassle free deposits and withdrawals from Playamo and other Direx NV Casinos. After a busy weekend of indulging at playamo I was assigned an incredible VIP manager who has been nothing but delightful and impressively generous. I've never strayed outside the TOS, Made sure I was fully versed in the terms and have never had any issues. While I understand others may not have the same experience, I feel it's only fair to voice the Pro opinion as a satisfied player.

You seriously need to stop with this. You posted a complaint and sought help from us.  And guess what, we are trying to assist you. We offer free mediation service here so the least you can do is show some respect for the very site thats trying to help you.

first off i dont know who you are so give me the respect and mind your own business. second, if you are getting offended by what I am saying about Bobcasino then your proving my point about there being a conflict of interest. You get paid for driving traffic and players to bobcasino plus you sell some of there items in your store so thats why you are speaking out against me. Casinomeister.com is the oldest and most professional Forum and have helped players get back over 2 Million Dollars. Even they have them listed as DO NOT PLAY THERE. On most of the complaints  that were flat outstealing from players you guy never address it properly and then you continue to promote them.

I am the Co-CEO of LCB Network. Next to my forum user name it clearly states that i am an Admin. So obviously I am minding my business! 

Now that we are officially introduced  let me remind you one last time that:

1. You filed in a complaint against this casino at our site
2. You posted a public complaint and initially said not to bother with it.
3. Despite what you initially said we still accepted your complaint
4. The mediation process is still ongoing and you need to let us try to get to the bottom of the case. You need to exercise patience and allow us to gather all the facts. This cant be resolved over night.

So yes, show some god damn respect or your posting privileges will be suspended  for the period of duration of mediation. 

What this means is that we will still actively be working on your complaint but you will not be able to post any comments that are targeting LCB for trying to help you, or comments that might affect the resolution of your complaint.

So moving forward  I have to ask you to refrain from making any comments that are not helpful and stick to evidence and anything else that might help your case. If you have nothing new to add then refrain from posting until further notice and until we have an update.

No one is offended but you were warned not to attack the very site that you sought help from.
There is no conflict of interest as we base our findings on evidence and not on money.

And yes, we are an affiliate website , that earns % by referring players. We review and promote casinos , we are sort of tripadvisor for online casinos. We work with both players and casinos as a middle man so to speak. Everyone knows this and everyone knows what we do and the lengths we go to battle for players and honesty in igaming industry.

Not to mention we offer FREE mediation service for the sake of protecting players and transparency.

Lastly, you clearly were able to submit complaint which is still ongoing. So I fail to see how we are conflicted when your case is still OPEN? You are forgetting that LCB is one of the biggest casino resolution portals with outstanding record in assisting both our players and affiliates, busting casinos with fake games and so forth. We work with over 1000 casinos and certainly not siding with anyone before all evidence is collected and eveluated.

Just to illustrate part of what we do:
https://jswqzs.com/casinos/warnings
https://jswqzs.com/news/casino-warnings
https://jswqzs.com/onlinecasinobonusforum/direct-casino-support

Now regarding your case it comes down to :

1. Casino not taking players from your jurisdiction. Since every player's responsibility is to read and abide by casino T&Cs, this is on you.

however question remains:

2. Why this casino still accepted your registration and deposits despite their T&C's. - this is something that we are definitely interested in clearing up.

Anyways, I hope you understand where we are coming from and I hope you will cease with your provisional and ungrounded stabs.

Zuga
LCB Co-CEO

Ok I want everyone to see what is going on here, the CEO is stepping in and defending Melissa like there is no possible way that she can be getting bribes from bobcasino/PLAYAMO CASINO. Answer me this.....Why have all the complaints against PLAYAMO aka BOBCASINO never been resolved? And also why are listed on so many other website forums as blacklisted?

A simple google search of PLAYAMO BOBCASINO COMPLAINTS and people can see for themselves. Once again this has nothing to do with you it is about exposing PLAYAMO/BOBCASINO.

I would also like to add that PLAYAMO/BOBCASINO have not been active on this website in over 6 months.

TO ALL MY FELLOW PLAYERS OUT THERE, STAY AWAY FROM THE FOLLOWING CASINOS......

PLAYAMO

BOBCASINO

BOBCASINO1

WILDTORNADO

@Danny Delgotti what is wrong with you friend?.  lcb is trying to help you and you are attacking them.  you are either a troll or have anger issues. either way you are not helping urself. 

i can see you getting banned soon and it would be deserving. 

To all players that have been scammed by playamo or bobcasino please contact:

Department of Justice of the Netherlands Antilles
Wilhelminaplein z/n, Curacao, Netherlands Antilles
Attention: Mr. Herbert Coffie
[email protected]

Never give up people, here is my proof from the last casino that thought they could scam me...

https://www.curacao-egaming.com
Notice of suspension – www.betove.com | Acrow N.V.
The License of Acrow N.V., operating under the domain www.betove.com has been suspended.

I am not speaking out against LCB only the Blacklisted Casinos that they refuse to aknowledge as Scammers.

ok this is now getting ridiculous. Not only that you continue with your attacks but now you are spamming our forum too.

Just to quickly reply to some of your comments before I suspend your account for 3 days. You can come back after this period ends but with a better attitude I hope. I also hope we will have more info re your case by then, after all its the weekend and all so might take bit longer.

Mellisa is our complaints manager and you already been advised not to toss wild ungrounded accusations at a site and moderators that are helping wiht your complaint. 

Most if not all complaints actually have been resolved.

Wrong again. One of their Reps hasnt been active that much, but the other one was active just 3 hrs ago and replied to your complaint. https://jswqzs.com/onlinecasinobonusforum/player-complaints/bobcasino-stealing-bitcoin-from-usa-players/msg410199#msg410199

With that said we still have things to investigate here so everyone stay tuned.

dude just let them help you. you posted complaint asking help so let them help you. 

This is one of many complaints against Playamo/Bobcasino that clearly shows LCB members in favor of the user and shows how evil that casino is. Again this is one of many and evidence proves Admin should of  banned the Casino years ago but did not and many players have suffered because of this. FACT!!!!

https://jswqzs.com/onlinecasinobonusforum/player-complaints/casino-confiscates-15000e-saying-i-have-a-duplicate-from-28-08-2016-but-on-09-11-2016-i-did-payout-and-there-was-no-duplicate#forum

I have blocked my self in bob and playamo because of topic from askgamblers.
Scamers.

€940,000... 
I would like to ask LCB administration to put PlayAmo and BOB casino to black list on "investigation" time ^_^

We needed to remove the link that you added here. Could you please just explain what the issue was in a few sentences along with your casino username so we can investigate it further? 

Thanks.

Situation resolved, Player able to cash out almost 1M Euro after investigation.