Play.casino

Dear All,

My name is Alexander and I'am happy to represent play.casino here, at LCB.

If you have any feedback, questions, suggestions, or problems, feel free to contact me here.

Looking forward to hearing from you!

Hi Alexander,

Welcome to our forum! Hope you'll have a great time here with us. 

Hi MelissaN!

Thank you! Indeed, we'll have a great time here :)

Welcome to our fantastic forum! Thanks for being available to assist our members:)

Melcb,

Thank you too! Always ready to help!:)

Lily,

Thanks for such a warm welcome!

Besides, guys, don't forget you can always contact me regarding any issue. I'll be glad to hear from you all!:)

Have a good day!

Hey guys!

Motörhead slot has been just released and already added to our games list! Rock out with your favourite artists, enjoy hilarious tunes, and win huge like a real rock star!

It would be great to hear some reviews from you!

And remember: we are always glad to see you at our casino!:)

Hi Everyone!

We've added the new jackpot slot by Isoftbet - Slammin 7's - to our games list! We hope that you will like it!

Feel free to post a review!

Wishing you good luck @ simply Play.casino!:)

Welcome to forum Alexander

maiwen63,

Thank you!

I hope you like our casino!:)

Hi Everyone!

As you know, Netent have recently released their new game "FairyTale Legends: Red Riding Hood" and it is already available at our casino! Apart from that, just today we have added two more fresh titles: "Paranormal Activity" by Isoftbet and "Twerk" by Endorphina!

Have you tried them? If yes, what do you think of them?

And remember that you can always contact me here! ;)

Take care!

Play.casino Team

Hi Everyone!

My name is Anastasia and I'am happy to represent play.casino at LCB. If you have any questions feel free to contact me here.

Moreover I am pleased to share the good news. Now the casino has even more games.

We have added a new provider GameArt.

Have fun!

Play.casino Team

Hi. I cant to open site....its broken?

Hi Костя Дэйк,

The site works perfectly. Please try now from our LINK.

did my first withdrawal the other and I must say I was impressed with the payout speed especially for the first withdrawal 

just curious about the cashback ? ;how exactly does it work and when is it paid ?

thx

Hi, Cnichas!

We are pleased to see such review about our casino. We will continue to make an effort to improve our service.

According to promo, cashback 10% will be credited if  your loses for last 7 day(s) should be more than  50.01 EUR, 50.01 USD.  Wager requirements - x3

Moreover cashback is credited automatically mondays.

Play.casino Team

Hello Everyone!

We've added the new game by Netent - Secrets of Christmas! We hope that you will like it!

Best regards,

Play.casino Team

Hi , I see you guys have decided to no longer reward loyal players like myself who deposits daily any loyalty , goodwill or freespin offers? Well this is what support told me via live chat , this is very depressing news for me especially as it was these perks that kept me playing with frequently, I did not take your welcome offers or 50% reloads as I'm not crazy about bonuses with high wagering requirements but I really did appreciate contacting support about a terrible play session and them throwing me 1mbtc bonus was just a nice touch, it's not a lot especially compared to a welcome or reload offer but it was for me the best player retention scheme for me out of all the other casinos I play at, now your casino for me is a clone of all the other Comercial Btc casinos lacking that special touch of relating to the player on the players level , anyway just thought I would share my two cents with you 

Hello Cnichas,

Unfortunately, loyalty bonuses were repealed by the decision of Management.

By the way every Monday you can get 10% cashback and freespins will be added to your account every Friday.

Best regards,

Play.casino Team

Thx for the info, also I see you guys offered no Christmas promos , and in regard to the free spins on Fridays how does one qualify for them as I have not received spins on several Friday's 

Hello Cnichas,

unfortunately this year we will not have a Christmas bonuses, maybe next year.

As to Friday freespins  you must do the following conditions for getting them: min deposit values for last 4 day(s) per currency should be greater than 20.00 EUR or 0.05000000 BTC

Best regards,
Play.casino Team

Thx for clarifying that , I don't understand it though you guys have opened two new casinos in the last two months maybe more , why not just make 1 awesome Casino!  Videoslots Casino is a great example of a casino that's doing everything right in the eyes of the players anyway , instead of opening average casinos That are identical to each other besides having different   names ?  

Just a suggestion 

Hello, my name is Sergey. I'm contacting you on regard of Play.casino's recent actions towards me. My account name at Play.casino is spravedlivyj. I registered at Play.casino in December 2016. Played from time to time - both slots and roulette. Mostly roulette recently. Wasn't lucky at first. I was even pronounced a VIP player. Then I hit a win of approximately $11k playing roulette (paid out). But when I got the second big win of $11700 in a week or so (again, playing only roulette, no bonuses or stuff like that) and ordered a cashout, I was told that there is an investigation on my account. Casino staff promised to give me a call. But they did not. In a few days my account was blocked with all of the last win amount still there. The only comment that comes from casino support is that I was a fraud and the decision to block my account is final.
That seems like either a big mistake or an extremely rogue behavior on their side. I kindly ask you to review this case.
Thank you.

Hi Sergey,

Your username and the complaint have been sent to the casino. We are waiting for their reply from them. Let you know once we get the info. 

We finally got an info from the casino. They are still looking into it. Hope we had the info soon. We keep you posted.

Hi Spravedlivyj,

according to your complaint, we are pursuing an investigation. As soon we have news you will be informed via Email. 



Best regards,
Play.casino Team

Hi Alexander,

my nickname at play.casino is fizzl. I have a problem.

I received bonus offer, I made deposit, played only slot game within allowed limits, met wager requirements and then I made withdrawal of 3100€.

After few days I checked my account and found out that it was disabled. I did not receive any notice about this. I went to live chat, they did not provide me any detailed informations they only copied this from their terms and said my account is disabled due to following reasons :

• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• charge back transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating

Six different accusations, all false. When somebody accuse you of something like this I would like to know where did they get such idea. I sent email as well, I got reply with the same copy/paste accusations. Nothing explained, nothing in detail. It seemed like an automated message without any name signed at the end (Play Casino Support Team! signature).

I made withdrawal and it looks that someone would not like to pay this amount instead I was accused with 6 different charges, all false. In my defense I am here to prove you wrong and I would like to have decent conversation with you about this, because I believe someone at play.casino made mistake. I did nothing wrong and all these accusations are false. I believe play.casino owe me 3100€ and I believe I should receive this money. Please respond.

Dear Mrjohan,

your account has been closed because of breach the rules of casino. 
There is such point:

Abusing of the promotion means:

- Making max allowed bets on high variance games in order to increase balance

- Decreasing stake after big hit and switching to low variance game

- Making deposits with only bonus promotions without free cash deposits

- Customer bonus ratio (deposits : bonuses) is more than 50%.

Best regards,
Play.casino Team

Ok, so this is new to me. First I am accused of 6 different things which were not true and now you came up with this? 

You offered me a bonus! You sent me an email. I made deposit. I played one slot game with same stake within allowed limits, I did not decrease it. I followed your rules. And now when I won something you closed my account and your explanation is this? 

Why are you offering bonuses? If you offer a bonus, you should be fair and pay if there are any winnings. Otherwise do not offer any bonuses, because you are only misleading players.

What you are doing is not fair. I do not agree with you. You simply mislead your players. I believe this withdrawal should be processed.

Dear Player,

During the investigation into your player`s account we found out that you have taken casino offers for the purposes of abusing the promotion to gain unfair winnings.

«If a customer or group of customers are suspected to have taken casino offers for the purposes of abusing the promotion, the casino reserves the right to void the bonus and any winnings.

Abusing of the promotion means:

- Making max allowed bets on high variance games in order to increase balance
- Decreasing stake after big hit and switching to low variance game
- Making deposits with only bonus promotions without free cash deposits
- Customer bonus ratio (deposits : bonuses) is more than 50%».

In light of these terms breaching, your account was closed and the win confiscated. The decision is ultimate.

You can familiarize yourself with our Terms and Conditions more specifically if follow this link:

https://play.casino/terms-and-conditions

Best Regards,
Play.Casino Team 

 HI !   play.casino  administration is too hard with me !   my username is   :  [email protected]  and my name maxime g  .  

yesterday !  i WIN ! YEAaah !  and today ....i got my account verified all seem good to me at this point .. 
today !  Yeah i hope i got paid !  in my skrill  account like supposed ! ...  but sadlly @!

I cannot login at the website !  ''  My account is Disable ''   

i spoke to livve chat said he can'T help me ...just fill the form to contact support !   he said :  the decision come from the administration  .  O.k great i said !  waw i cannot beleve  what happening here ! 

help me Re-activate my account please ...  

and they said i broke the terms of this casino . : it'S about a Duplicated account  at the email adresse  [email protected]  .... i opened   2 years ago !  and i was NEVER  NEVER DEPOSITED WHIT IT !
never !    and  last week .. i kindly asked to support member live-chat , to  CLOSE and disable this account !  he sais     SUPPORT  MEMBER 2 : DOne ! you are good to go .   ME :  i can create another new one with deposit and withdrawal with no-problem for sure ?  SUPPORT MEMBER 2 : yeah go ahead . 

i would like to explain this to the administration of this casino ...but it'S too hard to contact this departement  from me !  that WHY . i WRITE THIS . HERE  In this forum  for helping me out with this  matter !

https://1drv.ms/o/s!AruruwP6C7McbfswDGzoZJcBGEc

Sorry to hear that maxxqcgoldxx.

Your username and message have been forwarded to the casino rep. Let's wait and see what they are going to say. 

i hope  with help from LCB'S  ...i just hoping the casino will answer  us about all this it'S hard to  eat  this !  big win ! and after alll clean....i see my account disable  ...i think it'S not very very fair and honest from this casino !   the other account was supposed to be closed  ...and deleted  but that seem not to be the case in the reallity 

I see. We are waiting for the casino rep's reply. Hope we'll get it soon here. 

Dear Player,

It is clearly stated in our Terms and Conditions that creating more than one account in strictly forbidden. 

Here`s the link to our Terms and Conditions:
https://play.casino/terms-and-conditions

In case such accounts are found casino reserves the right to terminate them and withhold the win.

The decision is ultimatre.

Best Regards,
Play.Casino Team

Dear play_casino Team,

some of these T&C's are predatory and we strongly urge you to change them.

- both recreational and advantage player gonna try increase their balance, thats the whole point of gambling .

- players change their bet size all the time, as well as change the games they play. And wehter they are advantage or recreational player a common logic implies to switch to low varience games after a big win. Granted some are smarter than others, but its fully legitimate to be in such position.

- Making deposits with only bonus promotions without free cash deposits - Not a fair rule. If you so fear bonus abuse then don't offer bonuses .

- which player is going to monitor deposit/bonus ration ? No one is going to do this.

Being an advantage player is not illegal, and trying to take an advantage of a bonus promotion is fully legit. We all want to win.

thanks to take my charge again  play_Casino .. but they dont seem to change the terms of their casino !   

i really appreciated to get  hear  from play_Casino and everyone on LCB's forum !  if i got trouble i know where i need to  go to  get some back-up now !! 

have a good day lcb user'S  goood  luck ...

Username: sportnbetting I just got confiscated 16000€ from winning on slots. After my huge win my payment was pending 2 days and in the meanwhile i was looking on AG and on here is Saw that all people who won a huge amount got its winnings confiscated during to multiple accounts or bonus abuse.. but i didnt open multiple accounts or use any bonus.. and i couldnt really be happy over my winning because i new that i was the next in the queue to get my fairly won money confiscated.. so i was thinking " what reason are they going to provide me?" And boom today i got the mail: Denmark is a restricted country.. They simply changed the terms over the night while my withdrawals was pending .. before they were only restricting Spain and France.. and after i won 16000€ they now included Denmark. The funny thing is that i had already made 3 withdrawals before ( always small amounts ) but now they suddenly cant effort to pay my winnings.. this is so rude and a clear SCAM casino! This group own several casinos ( marscasino, queensspin, bitstarz, betchan, betchain and Betstreak ) all of the other casinos ONLY restrict France and Spain.. LIKE Playcasino had before they changed their terms during to my win. I have screenshots of everything and they just cheated me of a huge life changing money! I am going to write to the slot provider where i got my win and tell them the story AND what they didnt know is that Im also a huge affiliate with several of international sites and Im going to warn everybody about this massive scam.

Sorry to hear that. We're going to notify the casino rep and ask for the explanation. Keep you posted. 

Dear player, We returned the win to your account. Weekly Cash out limit is  €5 000. Your account will be closed when you withdraw the whole sum as players form Denmark are not accepted. Sorry for any inconveniences caused.

I still cant do it.. as my account is disabled and support dont want to open it! 

Alena informed us the issue was resolved and you successfully withdrew your money. Could you please confirm it?