Pamper | AC Casino | Moneystorm Casino | BetDNA | Casino Girl

It is Eric AT Onlinecasino.ac

He is AC Casino's manager and will be able to get this taken care of.

The problem has been taken care of and my funds have been received.
Thank you very much for your help.

Not a problem. We are here to help.

hi there can you please look into my withdrawal at ac casino ticket number is  #XJF-718-82318 and user name is reneenee.

Thank you in advance

The last message on that ticket was from us to you and we did not hear back. Accounting has now sent another message.

Bonjour, je vous adresse ce message sans conviction, j'ai fais une demande de retrait le 16 septembre 2013 par ticket sur le casino, toujours pas traiter à ce jour, j'ai fourni les papiers demandés dès le 20 septembre 2013. il m'a été demandé par 3 fois supplémentaires la carte bancaire (empreinte) que j'avais déjà fournit par mail, puis par ticket, puis encore deux fois par mail, en attendant les semaines passent, le 15 octobre je reçois un courriel me précisant que ma demande du 12 octobre à été approuvé le 15 octobre,pratiquement 1 mois après ma demande de retrait, depuis toujours rien les 14 jours tout au plus pour traiter un retrait sont largement dépassés, mais ma patience à des limites, ce qui est bizarre c'est que lorsque l'on fait des dépôts il n'y a jamais de problème mais pour les retraits c'est autre chose, d'ailleurs pour les dépôts il ne nous ai jamais demandé une empreinte de carte bancaire, je suis dans la 7 ème semaine pour un retrait, c'est une honte,  si vous en avez la possibilité merci pour votre aide. Login coquelicot76
Cordialement

Coquelicot76, Votre retrait a déjà été traitée. S'il vous plaît vérifier. Il prend 3-5 jours ouvrables pour les restitutions pour atteindre votre carte une fois que nous envoyons.

Bonjour, merci pour votre aide ,dites moi j'ai eu ce message, je fais un copier coller cela veux dire quoi les frais, !!

Que pensez vous de ce mail

Merci pour votre réponse

Cordialement

Nous sommes heureux de vous informer que votre demande de 1502,45 $ USD a été approuvé et traitées. Veuillez noter que, comme indiqué dans les termes de la requête: Nous sommes tenus de rembourser la carte jusqu'à concurrence du montant de votre dépôt . Compatir frais sont facturés par les banques / transformateurs allant de 10 $ - 50 $ par transaction qui doit être remboursé.

Nous avons remboursé 24 transactions vers votre carte se terminant par: XXXX pour un total de 924,96 $ + $577.49 frais. Remplir votre encaissement max de $1502,45USD

Les transactions devraient refléter dans votre compte dans les prochaines 24-72 heures ouvrables, selon votre banque. Vous pouvez vérifier les transactions en contactant votre dos ou contactez-nous en arrière si vous devez les détails de vos dossiers.

Enfin, veuillez noter que la direction a décidé de vous empêcher de toutes les futures promotions à Pamper Casino. Ainsi, alors que vous pouvez toujours déposer et jouer, vous n'êtes pas autorisé à racheter tout bonus d'aucune sorte à dorloter. Nous ferons tous les efforts pour s'assurer que vous ne recevez pas d'e-mails publicitaires mentionnant primes de nous. Toutefois, si vous deviez recevoir un tel courriel s'il vous plaît ignorer que ce message sera votre dernier avis que vous n'êtes pas autorisé à racheter des primes à Pamper en toutes circonstances.

Si vous rachetez un bonus à Pamper après cet avis tous les gains de votre compte sera nulle et non avenue et ne serez pas payé.

Pamper votre compte a été temporairement désactivée. Pour le réactiver veuillez répondre à ce billet pour confirmer que vous comprenez que vous n'êtes pas autorisé à racheter des promotions à Pamper

Passez une bonne journée.

Re-bonjour il faut lire USD Dollars et pas Euros. MERCI

USD est la monnaie dans laquelle votre compte est maintenu en à Pamper. Je ne suis pas sûr de ce que vous dites là.

Les frais sont facturés par les banques, pas nous. Ils sont facturés en fonction du nombre de transactions qui doivent être remboursés. Si vous aviez fait une transaction de 1000 $ ou quelque chose que vous voulez retirer avec presque rien en frais.

can you please tell me whats goin on with my withdrawal? I now have 2 ticket numbers, the first from 4/10 is #MXB-316-90827 and overnight i was sent four- 2 from pamper and 2 from ac for some reason, the last one from pamper being #VSR-291-74493. As you can probably see the 4/10 is when it was first approved and supposedly submitted for processing and now 2 months later still no money and what looks like a restarted withdrawal. The casino already used its conditions to not pay me $1500 saying i had multiple accounts because my housemate opened  an account there too, along with $1000 at AC, now this time the request is half as much and still no money. If you could let me know whats happening with this asap itd be really appreciated as i have bn expecting the money for over a month and could really use it to fix my car. Cheers

Bonjour, je reviens vers vous , la demande de retrait aurais été traité par pamper casino le 7 novembre 2013, nous sommes le 19 novembre 2013 et toujours rien sur mon compte, pour les frais de transaction, c'est bizarre cela fait dollard près la différence avec mon retrait, vous dites 5 jours pour que l'argent soit sur mon compte, cela fait 12 jours aujourd'hui, il ne faut pas exagéré, je ne suis pas satisfaite et vais le faire savoir, j'ai l'impression que l'on me promène    merci pour votre aide. Cordialement

Hi Beness,

Your withdrawal has already been processed. The reason for the delay was because it was a 2 part withdrawal (credit card refund + Neteller) and secondly because of a review of your account. That was concluded and the withdrawal was processed.

2 ème message resté sans réponse et moi qui suit en attente depuis 16 septembre 2013 virement soi disant envoyé le 7 novembre 2013, pas sérieux comme casino, des frais exobitant 577,49$ de frais soi disant de frais de banque et il faut relancer plus de 10 fois par mail pour êtes payé et toujours rien aujourd'hui sur mon compte, quand on prend des joueurs français on assume, si le versement n'ai pas sur mon compte pour la fin de semaine, je m'adresse à la Fraude, la CNIL , c'est honteux, j'ai gardé tout mes précédents courriels et je ne serais pas étonnée que ce message disparaisse du forum, le casino à mon Tél, me contacter entre 12 h et 13 h heure française et insister 
C'est bien de me reprendre en me précisant que les frais c'est normal, et que je voudrais peut être que l'on me paie sans que je ne paie aucun frais mais à ce jour et ma demande faites il y a 67 jours, je vous demande les intérêts pour non paiement , vous êtes le seul casino à prendre autant de frais mais à êtes obligé de réclamer sans cesse pour êtes payer  et toujours en attente, vous devriez êtes interdit du territoire Francais C'EST HONTEUX..... Cordialement


Bonjour, je reviens vers vous, la Demande de retrait aurais Été Traité par prendre soin de casino le 7 novembre 2013, Nous Sommes le 19 novembre 2013 et Toujours rien sur mon compte, Pour les frais de transaction, C'EST CELA FAIT bizarre près La différence avec mon retrait, VOUS DITES 5 jours verser au Québec l'argent Soit sur ​​mon compte, CELA FAIT 12 jours Aujourd'hui, dont il ne Faut pas exagéré, je ne suis Pas satisfaite et Vais le faire savoir, J'ai l ' Que l'impression de me promène    merci pour votre aide. Cordialement! !

Bonjour,

Je reviens vers vous à ce jour le 26 novembre 2013, je n'ai toujours pas de versement sur mon compte pour le retrait demandé le 16 septembre 2013, merci de me préciser ou en est ma demande, merci pour votre aide.Cordialement

Hello,

From what I can gather you are claiming the refunds we processed to your card(s) have not been credited. The refunds were processed on November 7th so they absolutely should have reached by now. Considering this, please contact Accounting with a copy of your latest statement showing the refunds have not credited and Accounting will attempt to contact our bank and find out what is going on.

I should warn you that it is very possible our bank will simply say they have sent the refunds and there is nothing more they can do. At that point you will need to contact your bank to find out what is going on. So before we do all this I recommend you contact your bank anyway because I can assure you the refunds were sent on the 7th of this month and several hundred players are refunded by us via this bank every month and there has never been a single problem. The only issue is some banks take an inordinate amount of time to credit the refunds on the player side. I would check if that is happening with your bank.

Bonjour, vous dites que c'est ma banque, j'ai contacté ma banque, à ce jour ma banque n'a  rien à créditer sur mon compte aucun versement en cours sur mon compte, sachez que je suis très déçue car j'ai un cancer et attends cette argent avec impatience pour me soignée, depuis le 16 septembre 2013, déjà une telle somme pour les frais et en plus aucun paiement à ce jour, le casino fait des remboursements par rapport au sommes versées par la carte bancaire cela aurait été plus simple de me faire un chèque car depuis le 16 septembre c'est très très long.....
Ma banque m'a précisé aujourd'hui qu'il pouvait y avoir une erreur de chiffre vers le compte donc merci de faire contrôler et ma banque m'a affirmer que deux ou trois jours sont suffisant pour un transfert, enfin moi j'attends, j'attends tout le temps  . Ce qui est dommage c'est qu'il faut attendre une semaine pour avoir  une réponse suite à l'envoi d'un courriel et quand on a une réponse c'est bien car j'ai déjà du écrire des dizaine de fois et le tout rester sans réponse 
Cordialement

OK please contact Accounting with your credit card statement. They will review the statements and get in touch with our bank to trace these refunds.

Bonjour, comment contacter la comptabilité, mon compte n'est plus actif, merci pour votre aide, le service comptabilité peut me téléphoner pendant les heures du midi entre 12 et 14 heures, heures francaises. merci pour votre intervention. Cordialement 

You can update the ticket where you requested the withdrawal or open a new ticket.

Bonjour,
je reviens vers vous ça y  est l'argent est sur mon compte, merci pour votre aide.
Cordialement

Hello,

I can tell you that we did nothing since the investigation wouldn't even have begun until you sent us your statement. I'm guessing your bank finally traced the refunds that had been sitting there for 3 weeks and credited them. Regardless, I'm glad you got the funds. I wish you the best.

Hello my friends. I'm new to here and I have a problem at this casino.

I took the 300 free at moneystorm and won 150€ free money.

then i requested a cashout and attached a copy of my bosnian ID to the request.

now i got a mail and they say i wont get the money and they will void my winnings because im bosnian citizien.

i think, hey, thats not really fair.. i have a dual citizienship. im  half german / half bosnian, i'm born in germany and live my whole life in germany and never lived in bosnia. my parents are from bosnia.

and now you want to void my winnings because im half bosnian???

i think thats not fair, i never lived there and everything i did in my life - i did it in germany ( school, work, etc.... ) and never left germany

i would be glad if you help me getting my money, because thats not really fair i think.

thank you very much.

my username at moneystorm is sestica77

From http://games.moneystorm.com/html/terms.php :

Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips) :

Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Croatia, Czech Republic, Algeria, Estonia, Egypt, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Jordan, North Korea, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Latvia, Libya, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Panama, Peru, Philippines, Pakistan, Poland, Romania, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Slovakia, Somalia, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vietnam, Vanuatu.

If you are a citizen of Bosnia I cannot help you. Your ethnicity is unimportant. The list is based on your citizenship and/or residency.

hello casino rep i request an witdraw in ac casino the last week but not have answer via ticket...
thanks me user is mapluche in ac casino

Hello!
I have withdrawal problem with casino Moneystorm
I received a no deposit bonus at Moneystorm
I've completed all wager requirements. My account was verified and pre-approved for withdrawal 3 months ago.  But You haven't still transferred me the money. The support didn't say the reason of delay.
Can you help me in this case?
My name: Robert James Weekes
My user name in Moneystorm: robweekes

If you are Catholic, pray. All you need is a saint :D

I contacted the rep and he said it seems you were already paid. Please can you confirm that all is ok.

Hello!
I've got the money at 10 October 2014, the next day I contacted with you.  I was very surprised. I've been waiting for 3 months before that. Now all is ok. Many thanks to you.

3 months? holy sXXX!  can we have the rep address if this is the norm.  I like playing here but have never made a withdraw and won't continue to deposit  if 3 months is typical.  That's bad.

hi betdna support and anyone else have issues with betdna,

my username is  mich3ll3.  i have tried contacting you guys several times about my live bet credit, but unfortunately it has been over a month and you guys have not done anything but give misinformation,.  I am always told that you guys will respond in 24-48 hours . that is not  the case.  please see below for my email contact history to u guys.

10-12,10-19, 10-27,10-27(emailed support)
,10-19,10-27,10-27(emailed management),
10-27,10-27(emailed (pit boss

please view my ticket history for my other contact.  I have been waiting for a deposit history in live bet and game play for two weeks now.  i was told by your rep. to email pitboss or management to get information.  I even put that in my ticket in a response to tim and all HE DID WAS close the bet and never responded since.

Here is the thing. on sept 27 you guys had a lot of problems wth live bet.  tim claims i was credited on oct 3. he claims the win was posted at 112 pacific time, it that were the case, why would i call you guys at 449 pacific time on oct. 3, which later than his time, and ask about when the winnings from the misgraded bet that i wagered in live bet would be graded correctly and the winnings posted to my account. not only that, your rep even told me that it has not been taken care of yet, and that a pitboss would look at on monday, oct. 5 because they were not in at the time i called.  so how is it one rep said they have not got to it yet, but another one says it was deposited. If you look at my call history you will see i called the oct 3 and i was told it would be a few more days.

my tickets:

User
Posted on: 03 October 2014 07:49 PM

on 9-27 I about what team would make a certain amount of points. in the description it didn't say anthing about going into extra innings. this game went to extra innings and dodgers did get six points. for some reasom was marked as a loss even though dodgers made points. please credit my account 30 dollars. see below for final details.

2014-09-27 11:52:08 PM EST Bet 10.00 Straight Bet
*Freeplay*

2014-09-27 21:10:00
LA Dodgers - COL Rockies
Race to X Points (LA Dodgers 6) at 3 (American: +200)

Stake: 10.00. Possible return: 30.00

HERE IS THE OTHER THING, if you guys took care of y ticket, why didnt i receive something via email notifying me that the money was deposited to my account;.because Also, one
of my ticckets is missisng.  i  can explain later.

Here is tims response to my ticket: 
Tim R.
Staff
Posted on: 11 October 2014 04:28 AM
Michelle,

According to the account betting history, the correction of Bet # B100010569
Straight Bet
*Freeplay*

2014-09-27 21:10:00
LA Dodgers - COL Rockies
Race to X Points (LA Dodgers 6) at 3 (American: +200)

Was made on 2014-10-03 at 16:12 EST.

Remember as it is stated on the terms and conditions Crediting of Win Amounts:

Only the net win amount from a Free Play bet is added to the player's account balance. The amount of the Free Play does not get returned to the account balance in the event of a win. So in your case $20 were credited from correction of Bet # B100010569

--
Regards

Tim R.
BetDNA Support Squad


US/Canada: 1-800-710-6359
UK: 0-808-234-1720
Spain: 900-991723
Mexico: 01-800-681-9583
All other countries: +18007106359


  i explained to tim several times after he read me terms that on one of my live bets, i bet 10 it said expected winnings 22.50.  i received 22.50 when i wonn..  on my other bet i bet 10 expected win 20.  i won and received 20.  i thnk that  the bet heis counting is my other live winnings and he using the terms to back them up instead of looking at my history and verifyhing whether or not two or three live bet winnings were posted.  I even asked for all three dates of deposits and i got no response.  .  i have also requested my BET HISTORY AND GAME PLAY HISTORY almost two weeks ago and i got no response.  I put in another request on oct 27, and again no response.  what is taking so long/ so much for a response in 24 to 48 hours.

after tim told me more than once it was deposited, i opened ticket and requested the live bet winnings deposit hisory and game play history ffrom sept 29 to oct 3 to be sent to me.  I have requested about five times and NOTHING..

other tickets

michelle xxxxxxxx
User
Posted on: 19 October 2014 02:20 AM
i would like to request a transcript of my history of game play and deposits from sports.; The reason i am requesting this is because I did get a deposit of 20 dollars, however, I won three live bets. that means i should of had three deposits of wins. two for 20 and one for 22.50. please send me ttranscript. i only received two of the three wins. i think you are seeing i was deposited 20, but you are not seeing that i had to bets that won 20 dollars. please send me transcript because i was told by chat i had to request from you. I would like to see game play and deposit history. I explained in one of my tickets, that money was shown in my account and disappeared. i dont know if it was the same bet or not.
 
 
michelle xxxxxxx
User
Posted on: 19 October 2014 02:24 AM
tim,

i would like to request a transcript of my history of game play and deposits from sports.; The reason i am requesting this is because I did get a deposit of 20 dollars, however, I won three live bets. that means i should of had three deposits of wins. two for 20 and one for 22.50. please send me ttranscript. i only received two of the three wins. i think you are seeing i was deposited 20, but you are not seeing that i had to bets that won 20 dollars. please send me transcript because i was told by chat i had to request from you. I would like to see game play and deposit history. I explained in one of my tickets, that money was shown in my account and disappeared. i dont know if it was the same bet or not.


On Wednesday, October 15, 2014 3:08 AM, Tim R. wrote:



Michelle,

The bet amount was credited just fine. According to our Terms and conditions ( https://betdna.com/Terms)
Under term # 11.Crediting of Win Amounts:

Only the net win amount from a Free Play bet is added to the player's account balance. The amount of the Free Play does not get returned to the account balance in the event of a win. For example, if the player places a $100 Free Play bet to win $90 and wins said bet, the total amount that will be credited to the player's account is $90. As we replied back on Oct 3rd: . So in your case $20 were credited from correction of Bet # B100010569

Due to the terms explained above.



--
Regards

Tim R.
BetDNA Support Squad

US/Canada: 1-800-710-6359
UK: 0-808-234-172
Spain: 900-991723
Mexico: 01-800-681-9583
All other countries: +18007106359

Ticket Details
 
 
michelle xxxxxxxx
User
Posted on: 27 October 2014 03:36 AM
will you please send me my deposit history and game play history from sept 27 to oct 3. please follow thru with my request and stop closing my ticket without giving me the information i am requesting.
 
 
michelle xxxxxxxx
User
Posted on: 27 October 2014 03:39 AM
i have requested my history more than once because only two of my three live bets were posted to my account. i am very dissatisfied. they keep closing my ticket without sending me the information i am requesting. i wanted to see deposit history of live bets and play history from sept. 27 to oct. 3
 
 
Michelle=xxxxxxxx
User
Posted on: 27 October 2014 03:45 AM
hi my username is mich3ll3. my name is michelle xxxxxxxxxx. i have submitted a ticket and emailled you several times requesting a live bet winning deposit hisotry from sept 27 to oct 4 and a game play history for the same dates. i contacted your live support and they said i have to email you for this. i also submitted a ticket, but you guys keep closing it without giving me the informatin i asked for. thank you for your help.
michelle

by the way, it has almost been a month and this issue has not been resolved.
michelle

please solve this problem for me. i think that i have been more than patient

thank you,

miichelle

now they are saying they have given me proof but case is closed. however, they have not shown me any deposit records and transfer records from sports to casino like i requested. they just keep giving me partial sinformation and i am supposed to take their word for it

Hi, I don't know if this is a problem or just a standard procedure but for me this didn't look like something good.

I've played exclusive 700 euro no deposit bonus on Moneystorm Casino and made a wagering. Than I got 152 euros in real cash balance. I've opened a ticket on 2nd November for withdrawing my money via Neteller. Got response from Accounting department on 5th November that my request is received and that I'll be updated when they will review the request. I didn't received any update since 12th November and than saw that for first withdrawal they request documents (ID and Utility bill). So because I didn't want to lose more time in same ticket I've send them required documents (I've verified my account on Pamper and made withdrawal, and because they are sister casinos I don't know if i should verify my account on Moneystorm too, but I've send documents anyway).

So far I didn't get any reply from them, and today I went to see if there is any response I saw that my ticket is not there (in View Ticket section). The money are still on my casino balance. So I went to chat support to ask them why my ticket is gone, but I didn't get any response from them.

So can someone tell me what is happening ? 

I was 1-2 years ago was wagering the bonus money, and real cash balance probably withdrawal request. Next Documents send and veryfied, but Casino few weeks later say: My country restricted and don't pay out...This story end few weeks (3-4). After dont played this Casinos....

I had no problem withdrawing from Pamper, so I think it shouldn't be problem withdrawing from Moneystorm too 

I never played Moneystorm my problems Pamper and AC. My country restricted, but can i play, just dont pay out.

I don't know what is happening with my withdrawal, but this not looks good. I went to chat support 4-5 times and always they close my conversation. They just don't say anything.

Transcript 1:

Hello Kiril Hristoski. How may I help you?




Kiril Hristoski 06:48:05 pm

Hi
i created ticket for withdraw my money on 2nd november, on 5th november i got response that they will review request and update me, but they didn't updated me and on 12th november i posted in same ticket pictures from my id and utility bill. but now there is no ticket when i log in to support and go to my tickets
why is that
are you here ?
hellooo
why you don't answer me ?




Randall L. - Moneystorm Casino 07:49:06 pm

Most welcome, thank you for your chat. Feel free to contact us again.



Duration: 1h 1m 8s[/quote >

It is crazy! I am more and more and more spinned was years ago, but me too dont understansd.
Then finally I left them to us anyway right. They dictate, not us. Simply forgotten in a few years and so I just laugh it how ridiculous these casinos ....

That is more than crazy, my friend. I hope that I will get the answers what happened. That's not just for the money, It's more about rules and morality. If they are not paying and if they are not following their own rules all of us should now that.

But I'll just let this 2-3 days to see what happens and what answers I will get, if I get any answer 

Today I received update from them on one of my tickets that I've opened yesterday that I need to send another utility bill or bank statement because that bill that I've sent is not sufficient. So now I'll send them my bank statement and we'll see what will happen 

I am too i said few years ago and was send documents 3 weeks after answer for the casino...

They approved my documents and asked for Skrill/Neteller account, and I send them my Neteller account. But that was on 24th November. So far nothing. I hope this will be ended soon and they will send my money to my Neteller account.

I received this on 4th December

Dear Kiril ,

Thank you for contacting us.

We're pleased to inform you that your account has been validated for withdrawals. We will now submit your request for $152 via Neteller to our processor.

Please keep in mind that all first time cashouts require the approval of the processor, we will contact you back once they have comfirmed it was sent.

We truly appreciate your patience and understanding.

And so far nothing. I'm really exhausted of waiting 

I can't believe that they still didn't send me my money  It's been almost two months since I've made withdrawal request 

Please PM me your casino username.

I just did that, thanks. 

Me too!  Been in the process since Nov 20th.  I was told they are re-vamping processes and it will be different soon.  But, I mean, really??  Any help is greatly appreciated if possible!  Most of the time they are nice on the phone but have little to no information.

Sheesh these guys were not the greatest before but now they are as bad as it can get. No wonder they are on the warning list

I got $28 real money hanging around in pamper for long time now, dont wanna fight months for $28

Did you get any feedback from them Melcb ?