Oshi Bitcoin Casino Support and Complaint Thread

why doesn't the representative answer,casino does not pay money to their players,accused of all sins and the proof cannot be provided.please downgrade this casino on the forum

Hello bars55,

We've sent another reminder email to the Casino Representative. We usually get a reply from them within a couple of days, so hopefully, they'll reply to this complaint soon.

Hello bars55,

We've received evidence from the casino showing that you created duplicate accounts at the casino. As you already know, this is not permitted and we consider this case closed.

Hello! I was withdrawn my winnings.

Hello HokeyPokey.

Please private message me your casino username and we're going to ask the Casino Representative to check what's going on with your withdrawal.

A few months ago I accidentally cashed out thinking I didnt have any wager left.

The system instantly banned me and claimed abuse and now totally bonus banned and everything.

I have been trying to get help but lice chat just tells me too bad nothing they can do.

So I am banned for life because of a mistake where I tried to withdraw like $30 lol ??????????

Hi WilliamDafoe,

Do you want to provide us with your casino username so we can get in touch with the casino rep and ask to look into your account? 

Hi WilliamDafoe,

Thanks for sending the account details. We notified the casino rep. Keep you updated. 

Hello,

I have been a player from oishi for a long time always satisfied and happy.

Until I won 2200 euro, I always lost all my deposits. Then I won and they won't pay me. This was years back I didn't know LCB forum had such a good back channel support. I am trying to seek justice . They void my winnings on the reason:

-participating in any type of collusion with other players
-providing incorrect registration data
-development of strategies aimed at gaining of unfair winnings
-fraudulent actions against other online casinos or payment providers
- creating two or more accounts
- other types of cheating

They never SHOWED any proof. They just withhold my balance. Ofcourse I never did this things above. I want to ask if  we representive can show LCB forum any proof because there is NON. 

Hope nothing happens simulair to other players it has been defestating and a nightmare for me back then.

Hello Slotkampioen777,

Could you please private message me your casino username and we're going to ask the Casino Representative to look into this.

Hello Slotkampioen777,

Thank you for providing us with your account details. We've sent an email to the Casino Representative and asked him to check what happened here. Please keep an eye on this thread for updates.

Hello, I my name is Leon, I am a new Casino Representative for Oshi Casino. 

Welcome to the LCB forum, Leon! Thank you for being available to assist our members! 

Hi Leon, nice to have you, welcome to LCB forum

Hello Slotkampioen777,

by the decision of the administration back then such a decision was made and it cannot be changed. 

Thank you for understanding! 

Hi Leon, welcome to the LCB forum! 

Slotkampioen777 oh ya something similar and more. They just plain don't think we can win... they just want deposits forever then when we win they go crazy all over findings ways to not pay. Last time i won 2k there similar as you i had to treathen with lawyer as they had removed my win and just paid me like i had played a no deposit like wtf. But i was so tilted they refunded me what was stolen as i was 100% right. It's one of many shits around there through the years. I mean rip 10k+ straight to then win 2k with comps (earned with raw deposits only so cant be no deposit thing at all) and they go crazy trying to steal... always problem. Over and over. I thought if i ripped lots they would leave me alone in the future if i win oh hell fak no.

Not to mention they constantly reset vip status and remove all perks every 6-12 months without warning. Last time i was there i was waiting for my vip weekly cashback on monday, they had a maintenance that day.. popped up with new site and removed AGAIN all vip status so i was told im not a big player enough to receive vip rewards like WTF. So i just excluded.. for life.. and it's whole dama group.. they all fraud .. all of them. Complete bullshit group that turned from decent to a load of wannnabe scammers all over. The list of casinos in dama that fucked me is beyond belief.

So ya.. just dont go back.. its not worth it. Only one was not fucking me up all over (even tho they did a big time early on) was level up but when i went back in nostalgia i had the chat ask me lots of questions and runarround to them tell me... to write email.. they had just fakked my face AGAIN like the dama chats always do.. so i said ty for remindign me why i never should come back here and other dama.. Nah i liked the group cauz they were paying... now its the complete opposite they refuse to pay any wins whatsoever. If they find a loop or whatever they consider to be a chance to scam you they will. But often when it happens its too late you spent alot already not knowing at first bigger win they woud fak you up. Scam group avoid everyone i played them all for years.. gave them all tons of chances.. my friends are same they all been there for years all excluded all across for the exact same reasons... AVOID THEM ALL.

I not understand what was the reason they void my balance?

They just replied:

Dear xxx,

According to our Terms & Conditions: "The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website."
Also, you have failed your verification procedure as the document required for verification was not provided. Due to these facts, your winnings have been subtracted.

First of all let me copy paste my verification email 

"Hi xxx,

Your Oshi Account Is Live!
Great! Your Oshi account has been verified and it's now live.

Thanks for going through verification and we hope you really enjoy your time on Oshi.
Thanks

Oshi Care Team
​
 "
 Second

if suspicion or evidence exists of manipulation of the casino system" 

Rule such as this will never hold up in the court of law it's outrages that a casino can operate with terms like this. Also back when I played there this rule wasn't in place. Basicly this rule would allow the casino to confiscate every casino balance under "suspicion".

Send the proof to LCB forum to show your customers if you are legit.

It looks straight bias to me. Hopefully LCB forum can help.

Hello Slotkampioen777,

This issue you had with Oshi Casino happened 4 years ago. We contacted the Casino Representative and she will try to investigate this further and provide us with the evidence if it's possible. 

We explained everything to you in 2016. The decision was made because there were suspicions on the part of antifraud and bonus abusers. In this case, the casino has the right to do as it sees fit.

You sent me a wide post of accusastions which you never proofed in any kind of way.

You have this platform to justify your reason which I doubt you can!!

For me and the players it just looks a legit way to not paying whenever the casino is in need in money or just shows fraudelent behaviour. ( like in this situation). You have a clean sheet on the internet. Show it for the players..

Hello Slotkampioen777,

We've just received evidence from the casino showing the bonus abuse and we consider this case closed. If you don't agree with this decision, you can try to file a complaint with their licensor. 

Please show the definition of " bonus abuse" I never broke any terms and condition.

I filed a complaint with there license provider...

Hello dear forum I registered at Oshi casino through your forum everything was fine before the withdrawal of money,after a withdrawal request they requested verification wrote to send a selfie with a piece of paper and date I did it, after a couple of hours they cancel the withdrawal of money and write that additional documents are needed namely scan of passport and address registration I sent everything all documents are confirmed and I put money on withdrawal again ,and they cancel the withdrawal again now they write that they cannot withdraw me to my bitcoin wallet since the account currency is rubles,I wrote to them that there is evidence from this forum that players were withdrawn money to bitcoin and their accounts were also in rubles also the players sent me a photo of money withdrawals if necessary, I can attach these photos on the forum,the casino contradicts itself some players withdraw to bitcoin others do not what is that supposed to mean,I'm waiting for a representative to solve this problem

mail casino >email removed by moderator Sydney due to privacy reasons<

something the casino representative does not answer ,very strange

Hello mettas21,

We've sent an email to the Casino Representative and asked him to look into your complaint. Please keep an eye on this thread for updates.

Hello, mettas21, By the decision of the administration, skype verification was requested.

After the verification will be approved, your cashout request will be reviewed accordingly. 

good afternoon dear casino representative,firstly, my laptop camera does not work,you can check by phone if not then i will try to find a new laptop to communicate with you

You can install skype on your phone and go through verification. For more detailed verification instructions - contact our 24/7 support service, please. 

I contacted your support but they did not answer anything about this they only wrote to write a letter to the mail

Please, write the letter and follow instructions. Thank you for understanding!

Hello dear forum casino representative contacted me via skype asked questions Full name adress, postcode what games did you play at what rates did you play what was the bonus amount how much money is on the balance sheet where do I withdraw money I replied that I have been playing at the casino for three weeks and that my son-in-law registered me at the casino but I played myself and not he but they said that the mail does not belong to me and blocked my account what is this anyway I played I do not have a duplicate account no ip crossing with such checks, you can throw all players for money I provided all the documents that required I want you to blacklist this casino they are just thieves

Hello mettas21,

We've asked the Casino Representative to look into this. Please keep an eye on this thread for updates.

let them withdraw money and close the account,or let them provide evidence that I have a duplicate account or intersection by ip, or that someone else played for me

dear forum the casino representative provided you with evidence are  not?

Hello mettas21,

Yes, we've received the evidence and we're looking into it. A reply will be posted in this thread once we check everything.

Hello mettas21,

We've checked the evidence provided to us by Oshi Casino Representative. We can confirm the casino has provided sufficient evidence demonstrating that you did not pass Skype-verification.

where in the rules it is written that I must be verified via skype,this is their internal procedure,I agreed with the rules when registering it does not say that I have to go through the verification procedure via skype.I think this casino decision is not correct especially since I have been playing at the casino for three weeks and do not know all the subtleties and correct names of slots

Hello mettas21,

Skype verification procedure is not unusual and many casinos are conducting this type of verification. 

There's nothing further we can do to assist you with this complaint. If you don't agree with this decision, you can file a complaint with their licensor. 

Hello dear forum i have problems with Oshi casino they threw me on 17000 rubles and blocked the account wrote that I changed my date of birth I invited them to photograph my passport from different angles but they refused I also offered to go through Skype verification they refused too they just blocked my account for something that seemed to them this is not acceptable for a casino with such a rating invite a casino representative to investigate

mail casino >email removed by moderator Sydney due to privacy reasons<

Hello babain55,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello,

you had a duplicate account, so the winning was confiscated. It is written in our rules. 

We wish you a good day!

I made a deposit in dollars through the piastrix system. But I can't bring it to her. The output is not available. I don't want to consider other options. The support responds with templates so that I clean the cookies and try another browser and restart telephone. But it doesn't help I can't withdraw my winnings

My nickname Kadrus2002

Hello иван иванов,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

I sent you my data but by mistake I sent it 3 times if anything I'm sorry I didn't do it on purpose

Hello иван иванов,

No worries, all good. We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Hi, is there any way to speed up the solution of my problem. I have 2 more free spins packages in this casino, including from this forum from the store. And while the representative will solve my question, they will simply burn. And in general, what is the problem not to withdraw to bitcoin. If this payment system does not work with which the deposit was made, let them withdraw to another one

Hello иван иванов,

We still haven't received a reply from the Casino Representative. We've sent him a reminder email.