Oshi Bitcoin Casino Support and Complaint Thread

I am being denied my last spins from a 200 free spin 1st deposit bonus advertised here on jswqzs.com ???

They state was only receiving 180 spins not 200. Can someone help please? 

Also why did the rep not notify me the 1st time i mentioned the bonus being 200 free spins...

User name rman1986

Hi Rebecca M, 

We'll ask the Casino Rep to check what happened. Keep you posted. 

Hello!

Dear Rebecca, 

I have checked your issue. 
As I can see, you really wasn't added last 20 FS.  
So, I added the last package of your 1st deposit FS and some extra too.

Very sorry for inconveniencies. 

I hope someone would respond in a timely manner and assist me the best way he/she can right now. As I am really almost totally going to have a nervous break down by what Oshi Casino did just a few hours ago. My whole body is still shaking at the time of writing. This is how they literally have affected me not just mentally, emotionally, psychologically but also physiologically. I will try to make this as short as possible. I have been playing with Oshi not quite long. Several months but not years though. Have made several deposits both in FIAT and Cryptos. Have made a few cash outs. Really a few when I say a few it is countable using my 5 fingers on my right hand. 2 or maybe 3 but gladly cash outs were smooth as silk and fast as a lightning. That is because on my sign up I had already verified my account 100%. I say 100% or fully verified because I did this (for me is making non sense  but had to do it in order to cash out winnings without problems) photo holding my passport while holding a paper that specifically was requested not to be plain white bond paper but a paper with lines on it like that pad paers used by high school students with todays date and the name Oshi Casino. Anyways though I am not comfortable because it seems to me like I am a criminal having a mugshot at the police station. Lol. Anyways, going back, as I was saying I have been successfully withdrawing winnings from Oshi before and I am 100% confident that I not will have problems soon in case I personally had to create one ( I mean a problem .) So the usual stuff I receive on my email today was an Oshi reminder about their daily reload bonus blah blah blah. So it was 8 days ago since I last logged on and play there so I decided why not try my luck anyways their reload bonus is really nice specially when you were randomly issued Betsoft slots on free spins and you used BTC currency because it gives out big wins compared to BGaming slots since BSG had bigger minimum bets. The downsiode is ofcourse bigger wagering requirement to finish which ofcourse is solved by betting bigger just as long as you don't exceed the max bet allowed when you use bonus. So luckily I won 20 mBTC on the free spins and unfortunately lost on my deposited balance itself. I was so determined to win so my only goal was to finish wagering which is not really hard as it was only 0.800 BTC which literally means you just bet 800 times or spins 800 times with 0.001 mBTC bet and thats it. Easy peasy right? So with that being said I finished wagering and end up with a balance of 0.409 BTC which in my local currency is almost Php 180,000.00 A big amount for us in the 3rd world country. I was so happy excited and even chatted the support and thank them for giving me a lucky day and so I cashed it out and expecting it on my wallet sooner. Every hour I refreshed the page and there was no changes but still on pending. I messages support email their customer service email and no response at all. After 4 hours of waiting I received an email of Winnings Confiscated, Duplicate IP Address.WTF ? How would that happen when I am too selfish to let someone borrow my phone nor my laptop as it is very personal to me and I am not comfortable if someone sees my personal files etc. I only use my ownb mobile data on both my phone which is a Samsung Galaxy A10 where I always log in to my Oshi account on my Samsung Browser. I never log in on Chrome on my phone but on my HP Laptop I always use Chrome as I feel it is the best one. Sometimes I use Edge if Chrome uses too much RAM and makes my laptop lag. This makes me really think I may really be correct on what I think because come to think of it. They suddenly came up with this Confiscation due to duplicate ip address when I cashed out a big amount. Does it make sense? For me it is very obvious how it was just an alliby not to pay my legit winnings because first and foremost, Oshi indirectly proved me that if it was true, then their security system must be rigged or doesnt work as expected why? Why did it flag my account (if it really was true) just today if I have a duplicate ip address. Why not during my other cash outs with smaller amounts? Take note I do not have any other oshi account. Why would I do that? Oshi has bonuses that I seldom take advantage of to be honest? As I dont always have the money to deposit. Because the bonuses are deposit bonuses not something I get for free. What do I abuse then? September 13 was the last time I used the daily reload bonus and today was the last one. I even forfeited the deposit bonus because it was so obsolete and wouldnt help me win . 0.0001 BTC was the deposit bonus I cancelled. I let the 28 FS stayed as they were from Betsoft Gaming. Games were The Angler, and 2 other BSG Games. I feel bad as I complained about Oshi on AskGamblers few weeks ago because of a very rude customer support where the CEO Nick Garner directly contacted me and apologized and we had an exchange of emails and ended up I was able to report a bug on the website that made him issue me a $100 bonus cash for showing him a video where he clearly saw the bug I was stating. He made me feel I am important and a big lost of Oshi incase I decided to leave because of my bad experience. So I decided to stay and never heard from that customer support anymore. I thought Oshi is a really nice casino to play regularly until they stole me 0.405 BTC.. Here is whats funny? After telling me they forfeited my winnings and I breached the terms another email came after a few moment and it was a totally different story now. It says that I was trying to use a strategy to win over the casino software blah blah and it is against their rules they said. Because of that I have to wait 24 hours for an investigation and wait for their final deisoon about my cash out which will be decided without prejudice . Though I doubt it. Now so confused I chat the support and was given an answer the same as the first email. So I asked her how incompetent is Oshi to make up stores and not play the role quite good that makes them obvious to just make this up because of the big cash out and they simply dont wanna pay me out. Simple as that. So to whom this might concern please assist me to recover my Php 180.000 Philippin Peso worth of BTC ( 0.045 BTC ) from Oshi Casino, the most probably unfair casino. I am attaching here several screenshot that would justify my claim and would show contradicting emails and messages which would then make you conclude that the person was not yet decided of what really final scenario about the story he is makeing up would be. That he got confused and sent two emails with different information making him incompetent and unworthy of trust. Thank you in advance and I will monitor this thread so I could response instantly to someone who could assist me with this.

Hi lokinnaj, 

We've asked the casino rep to look into your case and reply here in the thread. 

Keep you posted. 

@Tania 

Thank you so much I really appreciate the very timely response. I would just hope the casino rep here isnt those in the chat support as those people literally gives me a hard time. Even if you justify and prove things with screenshots and powerful statements, all you will receive is a very insulting copied and pasted terms and conditions exerpt which I have read over and over again. Grrr! Thanks Tanya! 

Kind Regards,

Would you be so kind to help me recover my winnings being stolen by Oshi? Also if you don't mind giving me the best alternative way of contact to an authority who I can report and file a police incident regarding this crime being done against me. Thank you!

@lokinnaj - We've already sent your account info to the casino. Let's wait for their response. 

Okay I am sory I just can't believe this is happening. I trusted Oshi with my money. And when I win big they refuse to pay. EVIL CASINO! :-(

@lokinnaj  Please follow the procedure and wait until we have an update. Posting all over our forum multiple times the same thing is not helping anyone. I have deleted one of those posts.

thanks for your cooperation

Zuga
LCB Admin

I am sorry! Though I think they are all different posts/comments/reviews and aren't copied and pasted. They were genuinely written based on my unique and genuine feelings right now. Are those against the rules? Thank you for understanding I was just trying to vent out and its just normal for a person who had just experienced a terrible situation to be like this. But then again, enough of that I am sorry and surely I will be waiting for a response. Hopefully soon. 

No response? My God. Am I really going to lose 0.405 BTC. Oshi Casino you are getting into my nerves. 

NO WONDER !!!  I REGRET NOT BEING ABLE TO VIEW THIS ONE BEFORE I SPENT MY MONEY ON THEM. TRULY OSHI IS A SCAM CASINO. STAY AWAY!!!

Hi lokinnaj, 

The Casino Rep is looking into your account and once we receive an update, it will be posted in this thread. In the meantime, there is no need for posting same screenshots and making new comments as that will not speed up the process. Duplicate comments / posts will not be tolerated. 

Your complaint has been addressed and you need to allow the time for the casino to respond. 

Thank you for understanding and cooperation. 

I did not know someone was looking into it until you said so. Thanks! But please dont be cruel to me. I lost a big amount because of an obvious excuse of not paying when cash out is big. Yet they deny my right to defend myself to them and all I hear from their chat support is the decision is final. Wherebis justice from the most probably fair self proclained casino? I am so annoyed and every hour of my life I see to it that I post a new topic on all forums about gambling. And I wont stop until they pay me what I am suppose to. Once paid. I will forget their casino. Thank you!

@lokinnaj had a winning from a deposit bonus.
The winning was confiscated and the deposit amount was left on balance according to the rules.
"All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace."

Also I want to add that we do not have many players from Philippines.
The fact is that all those accounts have the same city. All taking/abusing bonuses,using the same IP address.

LCB manager has been provided with the evidence.

When we say the same ip addresses, please educate me is that okay? I am 56 years old and I am not techy but I am intelligent and a fast learner. I have google as a close friend so right now I was able to check that my public ip address 175.176.17.XXX. As I have researched and observed all subscribers of Smart Telecommunications Philippines may it be prepaid or postpaid are using an ip address that starts with 175.XXX.XX.XX. Ofcourse the rest of the numbers varies per mobile user. SO going back to my question when you say the same ip addresses for all of those from the city where I happened to live have exactly the same as my ip address from the 175.176.17.XXX? Did I get that right? I need your answer on that and ofcourse I would appreciate if you would show me those accounts who I share the same ip address because technically since my ip address is originating from my own mobile phone which only being used by yours truly, I should start to be afraid because someone might be accessing my private belongings without my knowledge? AM I right? Oh just a heads up also an ip address here in the Philippines may start with 110. XXX XXX XXX and if thats the case he is a subscriber of Globe Telecoms Inc. I am so excited to know your answer about the ip address because I would love to know how it is possible to share the same ip address from those people when I use my own mobile data alone and most probably they use their own? Unless you consider all ip addresses from the Philippines starting with 175.xxx to be the same ip address. Therefore all Smart Telecommunications Philippines are bonus abusers. Tsk tsk. I will wait for your answer on that.

Next, the bonus I used was the daily reload bonus. Ooopss just a heads uo Oshi, after depositing 0.001 BTC and was issued automatically with the reload bonus I immediately forfeited the 11% match deposit. You know why? I wouldn't want to play with bonuses not only if you do not spam me of a repeated annoying reminder about your daily reload bonus. Kindly check on that. Oh but because I am a bonus abuser lets say, forfeiting this match bonus is an act of a bonus abuse. Do you agree? Now for your information, whats left with me after forfeiting it was the 28 free spins of Betsoft. Now since you are working in an online casino I assume you are well knowledgeable about the minimum bet of BSG slots which is much much higher than BGaming slots? RIght so with that being said I got around 0.020 BTC winnings accrued from the free spins. Oh by the way I lost all my deposit playing it without bonus as I forfeited it. Going back ot the free spins I played with. I don;t think someone can manipulate it to be able to get higher winnings unless you will tell me Oshi is a so so casino which I guess you wouldn't say but for me sort of? Anyways, I did my bets to finish the wagering requirement and was able to raise it up to 0.409 BTC which then I cashed out 0.405 BTC and left 0.004 BTC to play while waiting for my winnings to be sent to my wallet address. SO that wahts happened. And because I was receiving cash outs and have been paid before I was confident I wouldnt be a victim of theives like you? Did you get my words? Yes THIEVES! Oh by the way isn't that something that considered fraudulent to a casino? Unethical act? You fully verified my account with so much private information and non sense photos of myself with special kind of papers to wrote the date today while holding my passport. You have paid me before and not to mention, I signed up with your casino thru LCB and I wanna point out because as you said I am a bonus abuser, would you ask the administration if I beg to get the $3 I should have gotten from that? No I did not! I dont like bonuses as we speak. If yous till aren't getting the point I am trying to make you realize, I will tell it to your face straight forward, how do you classify a casino who pays out winnings then once a much bigger cash out is done will suddenly realize that the gambler is using a duplicate account? Oh come on speak up as a person who gambles not as a casino rep who tries to cover up the evil side of your casino. And did you even read the emails sent to me? First I was accused of duplicate ip address. Which till this moment I am 100% confident is false. Then another email I was being accused of using a strategy to gain advantage against Oshi. Oh come on are you on drugs? LoL. I have posted the screenshots might as well try to read it carefully so you will see how you should be ashame of how obvious the run around happened. Because that specific moment if you only know the person trying to comunicate with me can not decide as to which of the 2 breach of your stupid terms and conditions will he apply so that finally you are able to steal my legit winnings. ALso I d like to tell you how funny your actions were because you actually indirectly informed everybody how INCOMPETENT and WORTHLESS your security system is. Why? It only detected the so called abuser  like me after a couple of successful cash outs? Or most probably, the most obvious reason is because I cashed out an amount exceeding the threshhold so I was flagged. And reviewing my account I am not really active gambler ( please dont forget this ) I am not an active gambler on any casinos. Nor do I profit on your bonuses. I only cashed out twice one is 50 USD and the other one is 0.1 ETH. Very small amounts. And those made me truly happy anyways because I am not a gold digger nor an abuser as you say. I was just lucky that moment that ZI happened to win 0.405 BTC which you deny me my right to it even if I am 100% confident I am the rightful owner of it. SO I call you nothing but THIEVES. CRIMINALS. Now since I am the one being accused here why dont you show me that evidence? Did you even look at my evidences? Shame on you! You were really so professional that you found a way to use your terms and conditons as an excuse not to pay a legit winning. Almost the same exact issue which has remain unresolved on AskGamblers and I want to point out the powerful statment of Nick Garner on that matter and I quote "Upshot I don't wanna pay you!" Simple! Atleast Nick is honest. He doesnt wanna pay the player and thats it. GIven AskGamblers decided in favor of the gambler, Oshi still stood up for its pride. The self proclaim MOST PROBABLY FAIR casino. Oh really? Are you serious? I hope you will show me the evidence of me sharing the exact the same ip address with another members of Oshi. Just make sure it is identical from the first 3 sets of numbers up to the last 3 sets of numbers as well. I mean from 175. xxx. xxx. xxx. If it would be really true. I will stop and apologize. And I will not continue the youtube channel I amcurrently finishing solely decicated to Oshi Casino and the Website about your being a THIEF will also not be published and I wont continue building it anymore. Just show me I am wrong and I will admit it why not? I just hope you may also wanna admit that the reason this happened is because of the big cash out which is almost half of a BTC compared to my usual very small cash outs. By the way. I do live in Caloocan City and you said there are a lot of abusers here in my city? Its too big you know? You do know what a city means right? Its not something like all people knew each other  so please refrain from using that as an evidence because its something not acceptable even on court hearings. Unless if someone from your city killed someone, you will proudly embrace if someone tells you that people from your city are killers. Of course not! Proudly say I am not a killer. I am a THIEF. End of the story. Pay me and were done. Dopn't pay me! Consider me as your worst nightmare! And consider Oshi to start its fall down. I wont stop until I get the justice I believe I deserve. Its not about the money anymore but the justice. OSHI is a THIEF. 

Is there anything else you could tell me thats genuine and not a copy/paste statement from your terms and conditions? May I ask a question? Have you finally decided as to which of the 2 made up stories would be the final reason for stealing my legit winnings? I will attach the 2 emails where the one communicating to me was so stupid to send 2 emails having 2 contradicting information which made things worst. I urge you to read that I was given an expectation that ftare 24 hours I might be paid out. But how funny in just 5 minutes of receiving the second email your chat support dont want to talk about it but of course copy and paste as usual. So lazy. Guys! Stop being lazy. Tsk tsk

PS.

Can you tell me which of these 2 emails ranks 1 with more votes to be more realistic so I know which of which okay? I iwll wait for your answer. 

@ lokinnaj - We've been provided with an evidence showing that there were multiple accounts opened with the same IP address.
Therefore, there is nothing more that we can do to assist you. 

We can only suggest opening a further complaint to the regulatory body HERE. 

@Tania : So did that eveidence pointed out to me? How ? Can you explain? 

I wouldn't doubt that an evidence of multiple accounts can be given to you. My question is how do those evidences supported that it was me who created those duplicate accounts. I wanted to know that. I am willing to give out my full ip address and please explain and show me how it became identical to those ip addresses. Let's not be one sided here you havent heard me nor have you asked me about what happened. All you did was to warn me of posting. I did not even felt you were concerned. You are very obvious to be in favor of Oshi. Thats so disppointing. I doubt you have reasd my full story nor looked at my evidences, Because if you did you should have the idea of what happened. You only looked on their evidence not on mine. Very unfair. What do I expect from this site then? None? On set of my complaint you showed me how very unfair you are. I am so disappointed, I will continue my fight but not here anymore. I dont trust you anymore. One sided. Did you even ask me of a single question about my complaint? Why on Earth would look on an evidence? Did you even know who is the victim here? 

Good afternoon respected forum,i have problems with casino oshi I'll start from the beginning,I registered in oshi casino through your forum and got 30 spins for registering but when I wanted to activate them they did not acted,I turned to the chat for help where the operator asked for my mail to check my account after checking operator restarted free spins and everything was fine.I successfully played the wager and turned to the chat again for help what to do next operator wrote upload documents I did it and asked how long they will check them the operator wrote in an hour.after an hour my account is blocked and winnings are canceled it was a shock to me.I want a casino representative give a clear answer on this issue or we will consider this casino scammers and thieves..thank you in advance.

my casino mail [email protected]

my user name asasin77

Hi telkin77, 

We've emailed the casino rep regarding the issue you are having. Keep an eye on this thread for updates. 

Hello telkin77!

As we see, you have created two accounts in casino.
(All the personal information: date of birth, address, name and surname the same)

"All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace."

8.6 (Plain English) If you have more than one active account with us and you try to withdraw cash from any of your active duplicate accounts, we can withold winnings.

what are two more accounts,provide evidence and why then when your operator checked my account didn't block him right away

and please look at the second account bonuses were taken or is it empty if bonuses were not taken, then this is not an abus and the casino always goes to meet the player

Hi telkin77, 

we've asked the casino rep to provide an additional info and evidence regarding your case. Keep you posted. 

Hi telkin77, 

The casino provided us with the evidence showing that you had two accounts opened with the same personal information such as date of birth, full name, address. Since this is a breach of the casino's Terms and Conditions, unfortunately,  there is nothing that we can further do to assist you. 

Hello

I am hoping you can assist me with a complaint please.

I have read  the website complaints process and sent emails to them and FAO CEO as per the website but failed to get any response.

I opened an account with OSHI casino on the 19/10/2019.

My husband and I share a Bank account and I lodged money from this account

However the card name the Bank printed was Mrs Gerard Molloy

I did not know this would be an issue and there is one account on the account that we both share

I deposited a lot of money so when I won some back I decided to withdraw

Oshi requested verification documentation which I then provided

However I then received a mail saying my account was closed and winnings confiscated

I went onto Live chat a numerous of times and tried to explain that these were my funds

I provided a screen shot of my Bank account showing transactions matching the deposits and where it showed the Bank account name as S&G Molloy (attached)

I kept getting same reply “its final decision”

I have read and attach the term and conditions from the Oshi website and no where does it specify if you deposit using a different card they have a right to keep winnings and not pay out (attached)

I have read over and over their terms and conditions and cannot see why they would do this

I tried numerous of times to resolve this directly with them as per their website complaints process no response

The service has been appealing

I did not in any way do anything wrong or breach their terms and conditions (copies attached) and cannot see how they think it is fair to not refund my money

Please assist with this as I feel they have no right to keep my money or at least refund deposits due to the following facts:

Their website terms and conditions 10.3 re Credit and debit card payments does not call out anything about card names

I have proved all the deposits came from my Bank account as my pending transactions on the screen shot provided showing the name would match the transaction history on the account

I did not violate any rules as per all of their terms and conditions which I have read and read and cannot figure out.

Hi shirleyobrien09, 

please send me your casino in PM inbox username so that we can further assist. 

Hi shirleyobrien09, 

Thank you for sending the account info. We've emailed the casino rep regarding your case.

Keep an eye on this thread for the updates. 

Hello shirleyobrien09!

Unfortunately, it's not allowed to use card that doesn't belong to you.
It is specified in our Terms and conditions

Payment methods or Bitcoins are legally yours
10.11 (Plain English) if you pay money into your Oshi account, the payment method i.e. Neteller, Skrill et cetera and payment cards, along with Bitcoins must be legally yours. You cannot pay using a friends card for example.

10.11 (Legal English) In relation to deposits of funds into Your Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.

Oshi Casino

Hope for your understanding

Hello 

I understand the terms and conditions however the account is legally mine the funds deposited were from my bank account which I provided evidence of and where they match the transactions deposited 

also where in the terms and conditions does it specifically state you have right not to give me back my withdrawal ??? 

fair enough you've closed my account but it does not state that should a card be used that the name differs(this is my card by the way) that you have right to keep any withdrawal requests ???

hello 

when should I expect to have an update on my query as explained I have proved and can provide further proof the funds deposited were legally mine and in my name?? Also where within the terms and conditions does it specify that you have the right to keep my withdrawal that was requested ??? 

as your terms and conditions state that should you close account 8.3 as per screen shot funds would be refunded 

I see many complaints about people that have not read the terms carefully or attempted to abuse the bonus system with multiple accounts. Usually i am suspicious when claims of multiple account are brought but as a regular at oshi i know that the daily reload randomly give sometimes worthless spins, sometimes betsoft big spins and they are worth doing it everyday for the chance to get them. I can easily understand how tempting it could be to open multiple accounts and run everyday and once you hit big spins just do the reload with all accounts and gg. So obviously they have to be careful. I had multiple big cash outs there and i always respected the terms and i always got paid fairly, always. Usually im quick to complain all over the place but oshi is one of the few if not the only place where i had multiple big cash outs and never got screwed. Once they changed the terms for max bet in bitcoin, i realized after playing for some time and contacted them asking why they changed it without warning. I said i would resume respecting the new max bet and when i cashed out, they paid me and i was told to be careful to read terms in the future. Of course not being warned of a change is problematic, but as it's probably the only issue i ever had there... compared to other casinos i played it's a gold mine and i stick to it. Multiple times i ended up just playing there for some time because i didn't know where i could play safely except on their casino. They are strict with the terms, but it's both ways. For me they always respected their part of the deal while i was respecting mine. So maybe get a little slowly with the all out scam accusations because you are not done with online gambling i tell you.

@shirleyobrien09 - we've asked the casino rep to follow up on your case. Keep you posted. 

Hello shirleyobrien09,

As I mentioned above, you have violated the rules of casino.

10.11 (Plain English) if you pay money into your Oshi account, the payment method i.e. Neteller, Skrill et cetera and payment cards, along with Bitcoins must be legally yours. You cannot pay using a friends card for example.

10.11 (Legal English) In relation to deposits of funds into Your Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.

Name on the card used for deposits doesn't match the name from player's personal details.
As player already mentioned she used the card with Mrs Gerard Molloy, but player's name is Shirley.
In fact this card doesn't belong to the player, but to another person.

Violation of any rule paragraph may lead to confiscation of funds and closing your account

Hope for your understanding.

Oshi Casino

Oshi live roulette take losing bets and reject winning bet

Hi, yes once more i have the same garbage with live roulette. No matter the site or the provider that same "malfunction" seems to be very conveniently happening when winning. I played ezugi roulette and it took my losing bets no problem then i win and... bets refunded in my balance and doesnt appear in their "system" exact same system and problem as i had with cleopatra casino, 7bit and other direx. Cleopatra refunded me but the others played the "system says no problem" so now im more than careful and i record or screen shot my bets if i only do a few. So i was served once more as i was betting 0.70 mbtc on middle row (2 to 35) and 0.09mbtc on 2-3-5-6 square. It landed on 35 but oops no bet. I have the screen shot of my bet while ball was spinning then result that shows no bet and no win. Convenient always so dam convenient. Im raging as support even with screen shots told me there was no mistake and all bets was registered and paid.I contacted chat that obviously didn't look at screen shots that told me all is fine i never bet. I email vip manager to get answer by support "all bets placed and paid correctly" i mean no one give a flying fak.

So much for saying they are the safest place to play and honest casino... 2 days ago. What a joke. I have the screen shot i will provide in private when i know who to contact ty.

Hello fredos386!

Please, contact me via e-mail: [email protected]
I will check your case.

Oshi Team 

I was contacted by my vip manager which i had contacted first before posting here but was replied by support and not him and was replied the exact same thing as live chat and that's when i decided to post here. So i will wait for his reply on my email ty.

Alright i was contacted back by my vip manager and they refunded an amount lower than what i was supposed to win but in the circumstances since i can't tell if it was a legitimate error in the system or not  the amount appera as a good compromise and i accepted it ty.

Hello fredos386,

We're glad to hear that your case has been settled. Thanks for the update.

Hi I just wanted to share the treatment I just received from Oshi support agents, it was plain right rude And UNsupportive and nowhere else have I ever received such terrible 'support. 

I have made over 12 deposits at oshi over last 2 days, and have been a member for many years. I do understand gambling is a win/lose sport so I just want to preface that I was not complaining about losing the deposits at all.

I contacted live chat to see if a loyalty bonus might be available as offered by any other reputable serious casinos, and agent told me to wait as she checked with VIP manager but she closed the chat.

I reopened and was rudely shut down by different 2 agents. 

The last agent Was probably the rudest, who really showed lack of regard for what I was saying & confirming my thoughts that this casino just doesn't care about loyalty. 

Really disappointing to see, specially when other casinos are going above and beyond to improve in this department, oshi is well behind - play here if you don't plan on speaking with live chat agents

Marmens i am a daily player at oshi and i will say that i totally understand and know what you are talking about. But it's not the whole casino, it's just the live chat support. Everytime i lose a ton and ask for loyalty to the live chat i almost get thrown bricks at but i have a vip manager (max klein) that i contact by e-mail directly, he's in charge pretty much and he is great, offers spins, cashback etc. I will message you in private and give you his email if you want to contact him. For some reasons the live chat support there is just plain nonsense. They are slow, brutal, like they are having the worst day of their lives. Sometimes i hit my vip manager there in chat hehe it opens and it show "max" on top hihi then it's alright. Casino is great, it's really just a matter of live chat i really wonder what is going on with it hehe usually i just try to avoid it if it can wait and i email Max.

You should contact Max Kleinn. As those chat support are just plain employees of Softwiss and not directly employed by Oshi. Nick Garner has left Oshi so do not expect anymore improvements. Glebb who is the new in charge does not reply or may not even exist. As for me Oshi is a nightmare. I just moved on with the winnings they did not pay me. Well whatever reason they came up with and whatever evidence they have in on file karma is a bitch!!! They are starting to head over their down fall as I have heard. Not much players. No more customers. Getting bankrupt soon. Well should I say Oshi will close soon! I am excited! 

Well i just returned to oshi for the daily reload and decide to go check the bonus terms again as they change them without warning and i almost got caught recently. Was a good idea to check! 7.12 "maximum bet for bitcoin players 0.0013 btc" then oops few lines below 7.20 "maximum bet for bitcoin players 0.0003 btc" . What? I go ask their amazing live chat because 0.0003 btc max bet is very very low and i often do 0.00045 btc bet so that means if it's 7.20 the right one i'd 100% break terms next time i win big lol. I ask chat and they have no idea what im talking about. I ask if it's just a typo (trying not to jump to wrong conclusions too fast hehe) but support just either have no idea what they are doing or  don't know what to say. The terms now are weird... they duplicate same terms but with different rules like that 7.12 and 7.20 both being about the max bet allowed but with different values... Simple typo or they really in trouble like Nicol3 mentionned and tweaked the terms to trap players? I hope it's just a typo lol as oshi is my favorite site but well :(.

To oshi... what is the bitcoin max bet?  1.3 mbtc or 0.3 mbtc???

Live chat finally replied to me "I have to contact manager retarding this one."   hahah "retarding" i mean seriously i am having a good laugh as the typo here is just so hilarious under the circumstances... so funny i had to screen shot it because i'm sure people wouldn't believe me haha.

Well, what can I say? Not to mention this one. When you logged in on the upper banner you'd see the daily reload bonus. Hover your cursor to the minimum deposit required per currency to avail of the reload bonus. Check BTC it is 0.0007 clearly. Now check bonus terms and conditions. it is 0.001 BTC. When I had this issue. I did not win. Still did not get the reload bonus even if it its the sites bug. Should I still mention the 0.45 BTC they stole from me? Never mind I moved on. I just am trying to share my experience. It is very easy to say they are legit. It is hard to prove. Oh they proved me one thing anyways! So they must be proud. But I need not mention what they proved to me. I stopped playing there. It was delightful. It was awesome. I don't regret throwing this casino in the trash can. You should too. Unless you wanna experience what I did soon! Especially on a big win. You were forewarned!

Hello,

The maximum bet for bitcoin players is 0.0013 BTC
The was a mistake on our site and we have fixed it.

I'm very sorry for inconveniencies

Alright tyvm. Also i had issues depositing with e-interac and now i see the option is just no showing up anymore. Is it because it's gone for good or it's just temporary measure?