Probation [ failed ]: Cleos VIP Room

way to go man congrats

Have fun and happy spending  .

lets see if there changing there ways 

one payout isnt a change but if continued in this direction thats a start, the check did clear

new problem with cleos did anyone know they charge you a fee for depositing these fees and add up to alot of money

they claim they will refund the fees if you prove you have received them but not from pasteandpay only cc or checking also prepaid you cant get statments on and they also are taking day to refund this what bull another game from them i think this is the final straw time to teach them a lesson i think i may dispute this with the bank and see what they have to say when i get everything back

I usually do not say this but i feel like  you got what you deserved. You got help with this casino and ignored the advice given to keep playing here hence the warning. If the bank does a charge back you might get blacklisted on all the casino's. I have nothing more to say  8'|  .

I agree Rena... Im done helping the unlearned...

So if you meet playthru most can cash out is $250.??

helpers i didnt deposit i did read my statement  a saw alot of little fees it was a comment

rferry5 i have been reading alot of bad stuff about cleos how they give a hard when you want to cash ou t still angry about uptown aces they are the ones who gives us the free spins and i made the playthru but they wont send me my winnings thsy say due to free spins and chips c has supplied and thier spins they give out rarely do i make playthru still just not fair rosemarie

2 weeks ago had a nice win on Cleos. Sent in all docs on 11/24. They requested a couple more so  all was received by 11/26. Now its 12/8 and still waiting. This was my first time playing at Cleos and read some positive reviews and I love their games. Its still within the 5-12 business days they claim but nearing the latter part of it. I really would love to continue playing here in the future if the cashout process is somewhat fast.

thats the whole problem there to them 5-12day is really 3-4 weeks to us i also lovwe there games amd like playing there but the wait time to cash out and the games they play with you make it very hard to continue too

I received my check 10 days after my docs were approved (8 business days) so be patient- it should happen and honestly I don't think that is an unreasonable amount of time to take..

actually just counted your days leedigi-you are now on day 18 so yeah that is too long..message the rep on here and get him on it

yes it was you I was referring to trayber..I don't remember getting any emails on my withdrawal but I was sort of doing an experiment which  was to see how long they took without asking them along the way..if my memory serves correctly I think I received a tracking notice that I got the same day I got the check-anyway best of luck- glad this was (almost) resolved for you.

No issues with the first payment. Received just like promised within the 7 days from the congratulations email. Will update after the next max payout is processed. Cleos rep here is very helpful and easy to work with.   

Hi I'm now having issues receiving the rest of my payout. I've tried to message the cleos rep about it but they haven't replied anymore. They were really helpful in getting me my first installment of $2,000 and found a great alternative method since they were having processor issues but since then the live support keeps telling me there is processor delays etc even though they advertise weekly payouts. I understand there was 2 holidays since my last payout however its been 2 1/2 weeks. I'd just like an update but have been unable to get one.

So my initial payout request was 11/24, I received 2k on 12/19 and its now 1/5 and waiting on $2,037 remaining payout.

hmm that is not good.. they assured us the processing issues have been fixed.. and now this again..

Their probation status is up now and I will be assessing what was done in the last 90 days. However in the light of this new delay and some recent reports I got the other day , it does not look good for Cleo's

Stay tuned .

Zuga

Just to update everyone. Marking the probation topic as FAILED.

We have placed Cleos VIP back on our warning list. The reason is the same as before and what got them on this list initially... the long delays in withdrawals.

Unfortunately the promises and assurance given by Cleos management turned out to be a fairy tale. Not only that the processing issues were not solved, but we also expected more from the Rep ( ie, more activity, swifter replies etc ).

We expected more transparency and honesty during this process. Some of the tough questions presented in this topic also went unanswered.

Until something seriously change, this casino ( although they [technically] claim to be something else , probably due to legal issues ) will remain with a warning next to their name.

Marking this topic as FAILED

that is a shame.. I have been following this topic and I really thought they will fix their act... oh well totally deserved warning.

Thanks Zuga for the update.

We did try and give them a second chance and try prove themselves to players. However I don't think they took it seriously enough.

A fall from grace for Cleos .... 

Just to update I did finally receive the tracking info on my remaining payment. So it took about 5 weeks. However, most of the frustrations could have been eliminated if the casino was more communicative and sent email updates. Obviously if they could sort out the processor delay issues would help as well. The Cleos rep here was active and despite the processor issues last month they found a wonderful alternative method to get me my first payment just before Christmas and pretty much inline with their normal payout times. I really did appreciate that it seemed like they went the extra mile to get me the payment within their defined times.

This was my first experience playing at Cleos so I wasn't sure what to expect but I only put in $20 and received cashout of 4k.

So to summarize:

Cashout 11/24
Received congratulations email 12/11
Received payout 12/19

Received 2nd congratulation email 1/16
payment expected delivery via FedEx 1/27

THANK YOU LATESCASINOBOUNES I AM HAPPY TO HEAR THIS INFO,,,,I AM SO GREATFUL FOR YOU GUYS . NOW I NEED TO STAY AWAY FROM THEM FOR NOW ,UNTIL THEY GET THERE ACT TOGETHER. THAT IS SO SAD BECAUSE I TRULY LOVE THEY GAMES

its sad they had great games but  ieven learned my lesson and found anothe rplace to play

Well I still get free chips from Facebook contests and have fun playing.  Things were slow but I always got paid, which is more than I can say for some other sites that never sent my winnings.  I guess if you like the games but not Cleo's you could play slots on their Facebook app, Cleo's casino.  Hope they work their way back into good standing.  Seems my favorite places to play get fewer all the time.

its  been over a month now i still did not get my money from cleo vip room my user name name at the casino is jessen808

Hello jessen101,

Please note that Cleos VIP Room Casino is on our Warning list due to the delays and payment issues. You can check their review page HERE.

We'll try to get in touch with them regarding your withdrawal issue. Keep you posted.