BLACKLISTED: Rome Casino, Diamond VIP Casino, Diceland, Mona Casino

Yes I have spoken with him but not since I have left him these last few messages. I have pm'ed him as well.

Just sent Noah a follow up.

Zuga

Heya,

I spoke to the player on PM and on email, basically the moment they can make a minimal deposit, they will get the winnings as per conditions. They are having trouble making a deposit, and I recommended a vanilla gift card or Visa/MC. They can speak to our CS for other deposit methods I may not know about, but this is the point we're at. Anything else I can do I will be happy to do, all we are waiting for is that min. deposit.

Kind Regards,

Noah

That is the problem he has purchased green dot and a prepaid credit card he tried to use his debit card and nothing works. How is he supposed to make a deposit when it declines the cards?

I'm afraid that not all gift cards work, some green dots are not the same as others, and I would recommend discussing options with our CS team.

He has tried. This is so exhausting. He is  getting tired of purchasing cards that don't work. He can't get a straight answer from any of them.

search for vanilla mastercard  with google...it will tell you where to buy one in your area..I use them all the time

if you're Canadian, you can buy Vanilla MCs at Shopper's Drug Marts and most Mac's convenience stores

Thanks for the tips I will try to find a vanilla card. I appreciate your help.

Well...this is no surprise I have purchased a vanilla card and guess what it declined it as well. I am so sick of this. It never happens at any other casino. This is the only one where I have had to go through this much trouble to make a withdrawal. I have only used ONE card and I have had to purchase at least three prepaid cards and NONE OF THEM WORK. How is a person supposed to be able to withdraw money when they can't make a deposit WORK????? I am so frustrated. So Noah what am I supposed to do now???

ok this is quite strange since I've seen players make deposits with this card, but I WILL make sure you get your winnings, I will speak to the Casino this weekend, and I WILL have a solution for you, I promise. You have my word.

If your from the US, Vanilla has a restriction on outside of US transactions.
If you buy a Green Dot, and wait for the permanent card, your transactions should be unrestrcited.
Basically any bought off the store shelf cards these days aren't working for outside of the US transactions.  You have to wait til a permanent card comes in the mail or you get a bank account with a check card that has no foreign restrictions on it.  Good luck on getting your winnings.

Hi cheetahwind. I am from the U.S.. Not too long ago, I have read about GoldenPalace, and GOcasino.eu, that no longer is available to the U.S. were still open. Some one had mention if you had an acct, prior to them not open to the U.S., you can ask them to reopen your account. Luckily I had an account with both. So I contact them, simply give them my info, they re-open my account with no hassle. Although they have no free rolls, but their tournies pays out big. I deposited at GO casino twice, sent in all my docs ahead of time, making sure I have sent in all required Docs, so that way I'm assured on my withdrawals.. I won in one of the tourny for $40 bucks, made the play through on that. I was up $375.00, since the withdrawal wasn't processed, I redeposit some back into the account. After the fee for the courier check, I received a check from GO casino in 4 days for the amount of $175.00. which was correct. Went to california check cashing, deposit that check into my pre-paid account, with no questions ask. The check they sent me was from a canadian bank. The pre-paid card I have is accepted internationally, even the temporary ones.

Noah thanks for all your help. Everything is good now. You are the best. 

Good job Noah.  I think i will make a deposit at one of these casino knowing we have a good rep here.

diamon vip sent this mail.

The 20K Tourney is under way and there's a huge prize for 1st place!

To give you an extra advantage, I took the liberty of crediting your account with a
7 Credits + 50 Points!

I've completed the terms of the bonus.account the 86 euro.They said if I want to take a 50 euro fee receivables
ı withdrawal netent rtg migrogaming and rival.The first time I ever heard something like that

Is there no rep for diceland-  I have a problem.. They wouldnt take mastercard so I went and got a prepaid visa at store.  I won money and requested a withdrawal on nov 12th.  I sent document and havent heard a word last week spoke to ron live chat he told me it will go out this week. so yesterday i asked about status and was told i need to send a copy of the credit card i used ... well after ron told me i was all set i tossed the card netspend sent me one in my name so the one i got at store was deactivated now i cant get my money how is that fair when i check to see if i was all set last week and why didnt anyone tell me back in nov i need to send additional information. 

they are part of Rome partners group so its moved to appropriate thread.

Hi there,

My name is Noah and I work with Rome Partners, and would like to help.

First: my email is [email protected] 

Could you please send me your casino user name or full name so that I find your account and see what is going on?

Kind Regards,

Noah W.

Noah.....I am sorry i didnt get back to you on diceland prepaid visa issue... i think i got things taken care of today..... i got a print out from the prepaid card people showing card closed and new card active. My only concern is I dont have a bank that excepts wire transfers I hope this isnt going to be an issue now. I sent walter an email he has been dealing with me trying to get me my money..... thanks noah for your help  happy new year

That's fine You can always contact me at [email protected] for any issue.

Have a great new year!

Well now its been over 2 months I have not got check from this casino i talk to walter in finance and  told him my bank does not except wire transfers please send payment via check.  How simple is that request.  Well I am not sure if Walter understands english cause today he sent me a wire transfer and I was charge 27.00 for this.  I am so upset all I got was the run around and now I gotta pay for wire when I told him not to send wire transfer in about 3 emails.  Now I gotta wait til it bounces back another 4 days. I won this money novermber 12th.    This casino is a joke.  Stay away from them.

Hi There,

I don't mean to argue but I feel it's a shame you would disqualify us on this matter, a check also has a fee to the best of my knowledge that can be just as much as the wire transfer. If you'd like I can see what alternative methods could be taken and if there was indeed a cheaper option, I'll make sure you receive compensation.

In any case I'm here to help and you can always come to me if you have a problem or question, you have my email address, and you can write and get a response at any time.

Kind Regards,

Noah
[email protected]

Well first off your the only casino that i have won at that charges for sending money i have got about 7 checks from different casinos and one western union and never paid a fee.  Tell me you wouldnt be upset if you sent 3 emails to someone that states your bank doesnt expect wire transfers please send via check and he disregards your intructions and he sends wire transfer any way.  I have never ever waited over 2 months for payment. See if you can get this fixed and 27.00 credited.  Check fees are very low if any fee at all. I dont know how they charge there but here if you have an account theres no fee to write checks.  First email  I sent walter he replied in less than 5 minutes then I emailed again and got ignored.  I won money alot more at another casino on 12/29 I got a check 1/6.  I just dont know why such a little amout takes over 2 months to send.  Granted the credit card issue but now another week will go by cause he has to wait for wire to bounce back.

Hi,

There was indeed a delay and for that I'm very sorry, but part of it was due to a miscommunication between us and not a deliberate delay. I will check for you and see what's what and update you, by email, you can reply to me or write here, whichever you wish. Please understand that no one wishes to take these $27 from you, and it could just have been a small error by implementing what's usually a standard procedure.

Kind Regards,

Noah

Thanks for your help in regard to no one likes to pay fee.  I have no issue paying a fee if thats what they do at diceland but why should i be charged 27.00 when it should never have been sent via wire transfer and should of been sent by check.  noah hope you understand where im coming from on this issue if i send you 3 emails saying my bank doesnt except wire transfers please send check.  Are you going to send me money using wire? Please let me know whats going on.  I really appreciate your help on this.

Hi Lisa,

Can you please send me an email to [email protected]? I'm trying to find your account ID...

Either full name, email address or casino id will do.

Kind Regards,

Noah

No matter what possible reason; it should not take 2 months to pay a player their winnings and you definitely shouldn't have to pay a fee when you have to wait an unreasonable period of time.  I don't mind paying a fee to "expedite" my payment via fedex, wiretransfer but to pay a fee for check(snail mail) no way

is desperate to talk to them in chat am requesting a withdrawal from a free chip 5, deposit 25 usd for what i can  withdraw via Neteller $ 125, I receive  a bonus not request of 25 for me deposit and now I ask him to withdraw it and no one attends is who act so desperate help!!

mapluche 13:58:35
hello
Ben 13:58:36
Thanks for contacting us! A support rep will be with you shortly.
Carter 13:59:34
Hi Antonio
mapluche 13:59:43
hello sir me ask if i can withdraw
mapluche 14:00:05
i receive a free chip the last week
Carter 14:00:08
you must make a deposit before you can place a withdraw
mapluche 14:00:20
neteller
mapluche 14:00:27
ok and later
mapluche 14:03:27
¿
Carter 14:04:40
yes neteller is fine
mapluche 14:04:58
and later request me withdraw
mapluche 14:05:06
ahmm would send documents¿
mapluche 14:17:07
hi¿
Carter 14:17:52
hi antonio
Carter 14:18:01
please send documents to [email protected]
mapluche 14:18:38
ok
mapluche 14:20:46
ok i deposit  25 ahmm  i can withdraw 125
mapluche 14:20:57
i have 25 more in me account
Carter 14:21:14
1 moment
Carter 14:25:10
checking now
Carter 14:25:12
please hold
mapluche 14:25:15
yes
Carter 14:27:03
what was your balance before you deposited 25 ?
mapluche 14:27:15
100.13
Carter 14:27:32
its showing me 0 ....
mapluche 14:27:47
AH
Carter 14:28:44
i dont see that there was money in the account before..
Carter 14:28:52
BALANCE BEFORE: 0
Carter 14:28:59
i can credit you 400%
Carter 14:29:01
on your 25
Carter 14:29:04
if you wish
Carter 14:29:14
nevermind
Carter 14:29:19
i see you already received it
Carter 14:29:31
you must complete a your wager
Carter 14:29:35
if you want to withdraw
mapluche 14:30:05
ahmm i receivea free chip 5.68
mapluche 14:30:16
i complete the wagers
mapluche 14:30:45
now i deposit for withdraw
mapluche 14:35:58
omg what time for wait
Carter 14:36:59
please email [email protected]
mapluche 14:38:41
hey quit the bonus 25
Ben 14:38:42
Thanks for contacting us! A support rep will be with you shortly.
mapluche 14:38:59
for what i can withdraw!

nothing now all me money is a bonus help me

Hi there,

My name is Noah, may I understand what you are saying, that you had 100? Did you finish the wagering requirement and also had 100 when you deposited another 25?

Kind Regards,

Noah

yes me user is mapluche in rome casino  i receive a free chip for 5  i complete the wagers and finished whit a balance of $100.13 later i deposit today  25 usd for i can withdraw via neteller ahmm but in the moment of deposit i receive a bonus the 100% (others 25(  in the chat  i ask that remove the bonus  of 25 for my deposit for i can witthdraw all , why nothing help me in the chat...

I see. Well from what I could gather from the chat you pasted is that he was under the impression your balance was in fact zero. That is your real, non bonus balance.  I don't know why that would be, maybe he made a mistake or there was a miscommunication.

I will check with the casino and inform you.

My email is: [email protected]

Please email me so I can email you back.

Kind Regards,

Noah

Hi Noah!

I need your assistance and perhaps some clarification too. Recently, I posted a thread labelled 'Personal Invitation to join VIP Club' at Mona VIP Club. You can refer to this thread at this link:

https://jswqzs.com/onlinecasinobonusforum/casinos/personal-invitation-to-join-vip-club/

Being sceptical towards all TopGame casinos, I took the intiative to follow the invitation, just to see if it's legitimate or just pure BS. Firstly, this person, ROBERT ALEXANDER NASH claims to be with Mona VIP Club and some other clubs, which I presumed he also meant your other Rome Group casino clubs. The Account Manager at Mona Casino did not mention any word (disclaimer or otherwise) regarding Robert's invitation to me (I attached all the relevant emails), so I have no way of knowing if it's a legitimate offer. It's been over a week now and I have not heard any further news from Mona Casino regarding the invitation or the VIP membership. I have created a new account at Mona Casino but I will not make any deposit until I have confirmation of the offer's legitimacy.

Perhaps you can look into this matter for me, Noah please?  Thanks.


Wish4Wins

Hi Wish4wins,

I'll be glad to help and can ask them, although I don't work with them. I am not familiar with Robert but I will check for you.

Can you please email me your casino user name or full name?

[email protected]

Cheers,

Noah

Email sent, Noah.

Cheers!


Wish4Wins

Hi Mapluche,

Here is your update:

You do indeed have 150 in your REAL balance, that can indeed be withdrawn.

You need to send the following:

1.      Copy of photo ID
2.      Copy of a Utility Bill with your name

You can send all of this to Walter K at [email protected]

Congratulations and please let me know if I can help in any further way. You have my email and I have sent this to you by email as well.

Cheers,

Noah

Wish4Wins I'm still waiting on your update from the Casino and will update you the moment I get a definite answer.

thanks me friend!

Hey people,

A few updates:

mapluche has been paid in full a few days ago, I'd love for that to be confirmed if they could.

afi4wins has unfortunately come across someone we now know is a false marketer, an affiliate that we have now cut all ties with.

If you are contacted by a ROBERT NASH, or were in the past, please ignore him or report it to us, he is an affiliate we have since shut down and he has been harassing many players, calling them or emailing them with false promotions. Please beware!

Kind Regards,

Noah W.

yes thanks noah ,yes the monday receive me payment via neteller thanks!!!

Good afternoon I want to leave a complaint about the casino parisvipcasinofrance  because it does not withdraw .The chat stopped responding.financial support did not respond to 3 emails.Username:i****** ,e-male:b*********@gmail.com.They do not pay for 2 days and do not provide any information.

Hello irarichi,

Please be informed that this casino is BLACKLISTED but we will try to help you with this issue.

May we ask if your account has been verified thus far?

If you are not verified please follow these steps according to their T&C:

"For verification purposes only, you will have to provide a CLEAR copy of:

- Valid identity document (passport, national ID card or driver's license)
- Valid proof of address not older than 3 months (utility bill or bank statement)"

Hope this will help.

Thank you.