MyStake Support and Complaints Thread

Greetings, dear players!

My name is George and I'm a representative of MyStake at LCB. 

This thread is dedicated to MyStake Casino. I'll try to respond to all of your inquiries.

Welcome on board George. Thanks for signing up with us. 

Welcome to the LCB forum George. Nice to have you here 

Hello George, welcome to our forum! 

Hi George, welcome to our community 

Hi George, welcome to LCB :)

Hi George, welcome to the LCB forum! 

Welcome to the best forum George 

Welcome to our forum George! 

Welcome to the LCB forum George! Thanks for being available to assist our members! 

Hello George, glad to have you here!

Welcome, George!

Hello George, welcome to our forum! 

Welcome on board, George! 

MYSTAKE CASINO .COM

this casino is targeting problem gamblers from the netherlands .in them terms clearly state that my country is restricted but they accepted me to deposit and play .i lost 1400€ .these kind of roghe predator casinos should be stopped .they operate from curacao wich do not have gabling regulation but only a ip agreement ,my internet provider has more authoroty .these casinos should be pushed to put geo blocking software on the site and stop operating illegaly in the netherlands without paying license fees and tax .why restricting a country and taking players from those countrys??isnt this scam .

license No. 1668/JAZ issued to Curaçao eGaming,

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Curacao.

We, as a responsible iGaming company, want our users to consider gambling as a way of fun and entertainment.

t is our responsibility to ensure that all of our staff are trained to recognise any signs of problem gambling, and to take the necessary steps to protect our members.

It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.

We shall be entitled to refuse bets from Players who fail to abide by these Terms and Conditions. 

The Company reserves the right, at its sole discretion, to refuse any person to register and bet on the website, to offer a modified coefficient, and to impose various restrictions on the Player (e.g. minimum coefficient, minimum adhesion, etc.), at the same time do not give any explanation of the reason for refusal / restriction.

Internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use Your payment card to complete this transaction.

It is solely cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile.

Branded Game Territories

Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

to all dutch players do not use this site .your wins will be forfeited they will use these terms against you if you manege to win good money .there are more then 50 complaints against this casino players who suffer to withdraw their money.

these are shady operators preying on addicts who exclude them thelfes in own country .there is no responsibility or any protecting .avoid this casinos at all costs .their games are fully manipulated since the provider is not allowed to offer the games in the netherlands with out a dutch license .they manipulate the games on their own servers .no regulation none whoeinspect them .just look at the screenshots these are few of many showing these casinos are criminals .

The Company accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.

We shall be entitled to refuse bets from Players who fail to abide by these Terms and Conditions. 

Internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use Your payment card to complete this transaction.

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, DutchWest Indies, Curacao.

is a company registered and established under the laws of Curacao and licensed and regulated by the Government of Curaçao under the gaming license No. 1668/JAZ issued to Curaçao eGaming, authorized and regulated by the Government of Curacao with registered/actual address: Pareraweg 45, Curacao.

this company is targeting people from the netherlands with out a license .we have no contract or any agreement since mystake is illegal in the netherlands .i deposited 1400€ and want it back .they dont pay license or tax but scam players for free .

curacao ip agreement is not a license as many think .it is only an agreement to operate commercial .they are illegal and in breach i want my de[posits back 1400€

Hi damasq1963,

Thanks for bringing this to our attention. We have NL as a restricted country on our end. We are going to notify the casino rep and see why you were able to deposit if your country is restricted. Please private message me your casino username. 

sardapoor1963

Thanks the rep will be notified. Keep you posted. 

just had a phone call with a ceo of the ksa in the netherlands .he told me i should not have played at mystake .but he also told me that the casino is in breach and should block dutch player.up on his recomandation to request a refund and should be carried out with in 10 days and to send an email back about the proqt

ess .this means my stake will be under investigation .he told me he would contact curacao and take measurements against my stake .they are aware this casino is breaching dutch laws .i think the 1400€ will cost them a huge fine and they will be blocked .contradicting terms to hook in the players is just fraud on its best.

Thanks for the update, damasq1963. We'll send another reminder to the casino rep. Still haven't heard from them.

hi,Mellisan,

i have sent in about 8 emails no response ,claiming to be responsible ,.that is how quilty people who done wrong react .(hiding .)if they only pay me my rent  i am good with that . they can keep the rest as compensation for the games i played . i am 2 months  house rent behind .if they are humans they better take care of that .i play for 30 years offline never problems as soon i switched online problems begun financially .why has the other casino refunded ?they have exact the same terms on their sites .i quess it has to do with the people operating the casinos .good and bad .

If they don't reply to our emails then you can file a complaint to their licensor and ask for help.

Let's wait until next week maybe the rep is on holiday. 

-i got an email no refund .!even i offerd them to pay the half .they refuse .but i am sure they will regret this descion since they are now under investigation .

people this casino are scammers and lyers .dont let them deciet you with 5 stars reviews.all fake and breibed with freespins.

-It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.

--We shall be entitled to refuse bets from Players who fail to abide by these Terms and Conditions. 

here they state we are responsible !

--Internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use Your payment card to complete this transaction.

but they let me deposit 14x times without any verification!

It is solely cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile.

how about restricting the payments for those countrys like all other casinos in curacao?

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Curacao.

we are responsible for signing up from restricted countrys but they dont obey their own terms !!

how can you trust a casino breaching their own terms .?

all confusing and full of contradictions misleading players to sign up .and in case of a win they might use these terms in their favorite .

i have been scammed if neusurf was not available i would not be able to deposit and play .this is how they always use a backdoor to scam the players .

Curaçao-licensed online gambling operators could soon face a seriously reduced clientele as the government of the tiny island nation finally succumbed to pressure from the Netherlands to introduce new restrictions and rules for issuing licenses to interested online casino and betting companies.

Heavily depending on its tourism industry, Curaçao’s economy suffered a big blow this year due to the unprecedented measures that had to be taken to curb the spread of the coronavirus. To reduce the consequences of the pandemic, the island nation has been receiving financial support from the Netherlands.

After getting its second tranche of financial backing in May 2020, Curaçao was told by the Dutch Government that its support would no longer come without any obligations. The introduction of certain restrictions for granting online gambling licenses and other changes in how Curaçao handles matters related to its gambling industry were outlined in a so-called Country Package (Landspakket) agreed between the governments of Curaçao and the Netherlands.

Several thousands of online casinos and betting sites currently operate with licenses issued in Curaçao. However, these are often targeting customers from territories that they are not authorized to operate in, including the Netherlands. This is set to change under the reforms included in the recent Country Package.

Curaçao will have to form a new independent regulator that will be tasked with overseeing the nation’s gambling industry and issuing licenses to interested iGaming operators. The regulatory body must be set up and ready by March 1, 2021.

The regulator will also be expected to revoke the licenses of operators that do not comply with local rules and regulations.

At present, several master licensees in Curaçao, mostly private telecoms, are sub-licensing online casinos and sports betting sites. These licenses are granted for commercial purposes and there is no actual regulator that oversees the activities of the license holders. In addition, licenses are rarely revoked.

Operators licensed in Curaçao do not pay taxes on revenues they have generated from offering online gambling services. But this too is about to change.

Under the proposals in the Country Package, locally licensed operators will no longer be allowed to accept players from other regulated territories, except a few countries that accept licenses from Curaçao.

According to the provisions of the Country Package, Curaçao and its future regulator must come up with a plan by September 1, 2021 to prevent license holders from targeting customers from prohibited territories and to ensure that their operations are compliant with rules.

This means that Curaçao-licensed operators must no longer target players from the Netherlands. That country itself is set to reorganize its online gambling market by September 1, 2021 in a bid to introduce a licensing system that would only allow for licensed operators to service local players and would punish all who violate local rules and regulations.

In other words, operators with licenses from Curaçao will see their customers decrease quite dramatically in number. Such companies’ operations will basically be restricted to the 160,000 residents of the island nation and few select other countries.

Locally licensed gambling operators will also be required to pay taxes, corporate taxes, and license fees. At present, master licensees pay a 2% corporate tax and a ANG240,000 (approx. $134,000) annual master license fee. As for sub-licensees, they hardly pay any taxes because most of them provide their services from elseWHERE.

THIS CASINO IS THE GREATEST SCAMMERS IN CURACAO .THEY DECIET AND LURE THE PLAYERS FROM RESTRICTED COUNTRYS WITH CONFUSING TERMS AND LATER THEY TELL THEM IT WAS YOUR OWN FAULT .THEY DONT ABIDE TO THEIR OWN TERMS BUT EXPECT A PLAYER WILL DO .

upon requesting refund one of them replayed ;we dont do that because you spent your money for plesure .well look at the screenshots .what a pleasure .totally scam .only losing spins .as mentioned in previous post there is no regulation or inspections .curacao sell their mothers for money .these s cum bags breib ecverything out there .if they were with good intentions they should replay here .but no they hiding because of shame .stay clear from these scammers .they are rated only 7 out of ten but they breib players to put 5 stars on trust pilot .4500 5 star revieuws .

more proof of their rigged games

My name is George and I'm a representative of MyStake at LCB.

This thread is dedicated to MyStake Casino. I'll try to respond to all of your inquiries.

so George why you dont respond to this threat? or are you only there to respond for positive thing and deciet players ??

Hi damasq1963,

We are still trying to reach the casino. Have you filed a complaint to their licensor?

hi Melissan ,

their licensor is crap .they dont care .they protect their own interest .it is a commercial company that provide casinos with a ip agreement .it is not a gambling license .it is like my internet provider disputing a webshop .it will not happen.they only email forward and back no solutions provided .

beem casino admitted their fault and proccesd the refund i still not have it but i trust them .it is the way they communicate that makes me think they are good people .but mystake dont even communicate if they do it is only one line and rude .

they can setlle an agreement that suits both partys that is doing a busniss and only grabbing money .

kind regards.

Hello damasq1963, 

We refer to your previous correspondence regarding the refund request.

Please be informed that by registering an account on the website, you confirm your consent with the Terms & Conditions and Privacy Policy which our website provides to our customers. (T&C Article 1)

According to the Terms & Conditions of the website Article 3 (Who Can Play).

We accept players only from those countries and geographic regions where online gambling is allowed by law. It is the player's sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing a bet on the Website.

It is entirely and solely your responsibility to enquire and ensure that You do not breach Laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the Laws of your country, and it is Your sole responsibility to abide by Your native regulations.

Internet gambling may be illegal in the jurisdiction in which You are located; if so, you are not authorised to use Your payment card to complete this transaction. It is solely the card holder’s responsibility to know concerning online gambling in his or her country of domicile.

According to the above-mentioned information, we have decided to deny your request for a refund which is proved groundless.

Kind Regards,

1. who can play 
3. “Restricted Countries”) are not allowed to deposit and play real money games: United States of America, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Curacao.

According to the above-mentioned information, i decided to  that  you will be blocked and fined by the dutch KSA and further that you are a bunch of criminals who prey on restricted countrys with confusing terms .shame on you .greed will be your end soon .i have done it before .you are not reasonable .and look at the screenshots how you scam players with your rigged games.and my advise to all players from europe if you have money on your acount withdraw it immidiatly because they will be blocked to Europe and you will lose your money.this kind of casinos disappear as fast as they came.be warned

i did some research this operator owner is a former cocaine dealer and murderer  your money is launderd in greece.do not support these heartless lowlifes .they will never ever go thruw the vetting process for a license in europe that is why they operate from corrupt curacao to steal peoples money.

i will put every day something negative on every platform i can find .you will not pay my refund but you will have to pay it for promotions to get your reputation up .

buying players to put 5 stars on trustpilot .that shows how this company with bad intentions lure addicts to scam their money .

be aware they sell your id and banc information to other criminals and may be they scam later your banc acount.i would be very carefull with this criminals

c u n t s

is our responsibility to ensure that all of our staff are trained to recognise any signs of problem gambling, and to take the necessary steps to protect our members

-yes sure deposit 1400€ with the acount not even verified and better the email was not verified .they copy and paste terms from other sites ,they dont even are aware what these terms mean.the dont even speak english more than one line .

this casino is really fraudulent .i  acted like i am someone else and asked them if it was possible to play from a restricted country .they keep going on with preying on restricted country players and later they will say it was own responsibilty.throwing all their terms out of the window .

moe screen showing they are totally not responsible .i dont understand why they are rated high.

Thanks for the screenshots. We already emailed the rep yesterday asking for more info about your case. We'll bring this to their attention too. 

were beemcasino turned out to be operated by gentlements and refunded is these casino a bad one operated by greedy unreasonable people .they keep repeat about their terms about being self responsible but not talk about the main issue .the netherlands is restricted period .talking around the issue and replaying every time about the scammy rules wich they put to protect them selfs .once again .the casino is  and has no right at all to offer games to the netherlands .were a malta casino is tolerated here but a casino from curacao certenly not .again i am asking them to refund my deposits .should they had a geo blocking i would not be able to register and play .

"'The Company accepts players only from those countries and geographic regions where online gambling is allowed by law''

-gambling is allowed in the netherlands but only at dutch licensed casinos .mystake has nothing to do here .

''The Company reserves the right, at its sole discretion, to refuse any person to register and bet on the website, to offer a modified coefficient, and to impose various restrictions on the Player (e.g. minimum coefficient, minimum adhesion, etc.), at the same time do not give any explanation of the reason for refusal / restriction.''

- should i incase have won something ,it was not even sure to get payed.

''Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Curacao.''

-so why mystake have this in their terms and and accepting players from these countrys .why not using a geoblocking software instead decieve and lure players .??

==((We accept players only from those countries and geographic regions where online gambling is allowed by law.))

-==((Internet gambling may be illegal in the jurisdiction in which You are located; if so, you are not authorised to use Your payment card to complete this transaction. ))

-just read this scam contradictions in their terms !!

.And the biggest problem is curacao gaming always on their hands .as a player you are in big trouble by these criminals .curacao are the dogs wich never bites the hand them feeding .

were Beem casino refunded me and blocked my country is this casino mystake still not communicating and still offering the netherlands their scam games .beem have exact the same terms .what makes you better to not do the same.as i said a casino can have a high level license but does not mean they are good it is the people operating the casino .like mystake i cant conclude other than that they are scammers and greedy .heyenas preying on restricted country .i still waiting for my money .!!

Hi damasq1963,

We asked for more information but still haven't got it. We also suggested they add a country blocker and return your deposit. Let's see what they say. It'd be the right thing to do. 

if they were legit and honest people they would  agree with your request .

i have a replay from dutch regulation unit.now they are under investigation .i will stop all casino who operate from curacao .all of them .free money is over now.

On sunday 12.06.22 i wanted to place a bet on a sport game Real Piral vs Victoriano which was played on 12.06.22 18:30 UTC. I deposited 379 usd via LTC to mystake casino. After i deposited and wanted to place a bet the game was locked and i requested a withdraw . 
After one hour i checked that my withdraw was on pending and i decided to write to cosutmer support on live chat and via email. I got an answer that i should wait up to 3 days. 
After about 3 hours my withdraw was rejected.
After a word with the live chat costumer support they came up to me and demanding 20% of my 379 usd since i didnt bet anything again this was not PROFIT it was pure my money . 
Of course i dont want to lose about 70 usd and i rejected it . He said bet somewhere fully your money or we wont send it . 
Pure stealing from the company since it was not their money and it was not profit i wasnt able to bet since the game locked when i was already placing the bet .
I will very angry and if anyone isnt helping me i will have to get it to the authorities for scamming and stealing my money by demanding 20% of my OWN money to withdraw me .
WORST COMPANY EVER IN THE ENTIRE WORLD
STEALING MY OWN MONEY IN PURE STEALING STYLE .

Hello Drilonwoon, 

Sorry to hear about your withdrawal issues. Could you please inform us with your MyStake Casino username via private message. Once we have this information we will contact Casino Representative and see if we can provide assistance. 

Hello! MYSTAKE Casino accused me of violating the rules in order to confiscate more than 6000 dollars!!!! Evidence of my guilt was not provided due to its absence. I will be very grateful if LCB can help resolve the conflict with the casino.

Hello Toopoo13,

First of all, welcome to LCB.

Could you please provide us with more information? What rules did they say you violated? Please send us your casino username via private message so that we can contact the rep and inquire further about your case.

Thank you.

Hello Toopoo13,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Dear Toopoo13,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Dear Toopoo13,

Unfortunately, the casino rep is currently unwilling to cooperate in resolving complaints, which means our hands are tied in this case. Our aim is always to help, but in situations like this, there is nothing more we can do.

Therefore, we have to close this complaint and mark it as unresolved. If the situation changes at any point, we will update you.

Thank you for your understanding.

Hi, im looking for helo here. I deposit on mystake 2000usd, i played and tried to withdraw 1500 of my balance. This morning i received a mail where they telling me that rejected my withdraw and took out all winings plus 20% of deposit. They told me that i break their rules, but i dont know which rule. Im looking for helo here to get my money back, i didnt do nothing wrong. They just trying to avoid payments. 

Hello slavka64,

Please be advised that the casino rep is currently unwilling to cooperate in resolving complaints. We always do our best to help our members, so this time we will also try to get in touch with them to assist you. Please send us your casino username via private message, and we will update you if we receive any feedback from them.

Thank you.