MYBCasino, BigSpinCasino, MyBookie, Xbet Casino Support and Complaints Thread

Hi everybody,

My name is Shawn and I'm the Casino representative for MYBCASINO. I'm really excited to start participating in this forum as I've heard this is a great place for players and casinos alike.

I invite you to check out our brand and enjoy our vast array of bonuses and promotions. I'm sure you'll enjoy playing our well-known slot games as well as our live dealer tables. As an extra, we are friendly to cryptocurrency as a means to deposit and withdrawal.

Any questions? Ask away!

Shawn Lynch

BigSpinCasino - brand added to LCB 27th January 2019

Updated 1st July 2019 - MyBookie Casino added to the LCB lists

Updated 30th Dec2019 - Xbet Casino added to the LCB lists

Welcome to the forum 

Welcome on board Shawn. Thanks for joining our forum. 

Welcome 

Welcome to the best casino forum! Thanks for being available to assist our wonderful members.

Welcome to LCB! 

Thank you all for the warm welcome messages! 

Hello I registered on this casino I received the $ 10 bonus. Now I have a withdrawal of 120 $ I sent all the documents, but I have not received any answer

Could you please tell me when you sent the docs?

Please note the following cashout time:  

Pending time: 48 hours
Bitcoin: 24 hours
eCheck: 7-10 business days
Wire Transfer: 5-10 business days 

I sent them yesterday and today

It says pending time is 48 hours. So please wait one more day and if you don't get the answer please let us know and we'll notify the casino rep. 

Ok Thank you

I am having trouble with this casino. I was playing live blackjack and made a $60 in total bet. Before the cards where dealt. I got booted from the casino and unable to log back in. I wasn't able to see the hand to make a decision to hit stand surrender or take insurance. A report was filed and I was told that because the hand was played out with or without me. There nothing they can do. This is not fair as I felt cheated because I should have been able to decide how to play my hand without being disconnected. I even posted screenshots to show my attempt to reconnect and was unable to do so for at least 15 mins. 

Hi Bitspender,

Thank you for you rmessage, we will proceed to check your inquiry and will get back to you with a resolution shortly. We have received your direct message and will follow up via inbox.

Once again, thank you for your inquiry! 

Regards,

The MYBCasino Team

I have been a player at mybcasino for about a year now. I have been playing there faithfully. Never had a problem until today. I have won and lost there plenty of times with no problems at all. I requested a cashout, as usual, yesterday and was told my withdrawal is on hold due to multiple Refer A Friend bonuses. I have not referred a friend in over 3 or so months. I have been depositing and playing with my own deposits. I had only 2 withdrawals this year and have lost in between times. I was paid from my deposit about 2 weeks ago and a week or so from there.  I may have referred a total of 5 or 6 friends since Oct of last year. Mainly from meeting them at brick and mortar casinos, sporting events and whatnot. They are asking to do have my friends to send in documents so they can verify them. I dunno most of these people and have not contacted them since I met them. I play here in good faith with my own account and expected to be paid as such. If they no longer want my business. They can say so, but to stoop to such a level to hold my winnings is unacceptable behavior. I haven't done anything wrong but followed their rules. I have accepted many offers that they have sent me via email or even my personal phone call. Please help me to get this mess straighten out. 

They are asking me to "verify the identity of your referrals that were sent to us in late 2018."??? CAN YOU BELIEVE THIS??? 

Hi Bitspender,

Please private message me your casino username so that we can ask the Casino Rep to look into your account.

Thanks for sending your casino username. We've notified the Casino Rep of your case. Keep you posted. 

I was able to get everything straightening out on my own and was finally paid...

Hello Bitspender,

Thank you for informing us, glad to hear that you received your winnings. 

Again, I am having trouble being paid from this outfit. After wrestling over and over with this casino. They restricted my withdrawal to only $500 a week from the $2000 a week. They are claiming I've won too much money with their bonus. Which is fine by me then bonus ban me. But don't cancel my withdrawal and make it a minimum. I was told by the head of security that I ok to use reload bonuses because that's what they are there for. But as soon as I win they want to restrict the payout of my account. I was even told they don't care if I told everyone the treatment they were giving me. I also told no casino wants a winner like me. This outfit here has been nothing but a headache and use any excuses to stop paying its winners. All I want is my balance paid out and I am done with this place. They are using rogue tactics because someone uses their weekly reload bonuses and wins. They only want recreational players to come and lose money...

Hi Bitspender,

The Casino Rep has been notified of the issue you are having. Keep an eye on this thread for the updates. 

The mod here hasn't even logged on in over a month. They didn't even log in for my first complaint. 

@Bitspender - We will try reaching out to them regarding your case. Let's see if there will be a response this time. 

Hi @Bitspender,

After reading the message posted above it looks like the interpretation received by you does not picture the reasoning that brought us to this.
Under no circumstance we are avoiding our responsibility of paying your winnings, our intention has never been to hurt our players.
This account has been monitored for some time, and we must clarify that our bonuses are offered to encourage betting, not to be abused.The number of bonuses taken by this account clearly shows the aim of using high bonuses to then request maximum weekly payouts.It is an evident pattern.

After considering the lack of warning, we will (instead of reducing the payout) have one withdrawal for $2,000.00.

We want to have you playing for the long run but be aware, for future references, that your bonuses have been reduced to a maximum of 100%, for you to continue playing every day and use regular bonuses the withdrawal will be up to $2,000.00 as usual.

Regards,

The MYB Casino Team

You guys sound crazy... I only take the Weekly Reload bonus. Why offer them If you don't want players to use them? You forget the fact the I gave back $2200 in your sports betting area the same doggone week. Just admit you all only want people to lose. This is why there are many complaints against this company and a C- sportsbook ratings. If you didn't want me to take bonuses that fine. But for you to go and restrict my withdrawal to only $500 is rogue behavior. 

Listen to what your terms says and yet you guys are trying to punish me for doing what "YOUR" terms says

This offer is available for players who have previously made an initial deposit.
The bonus only applies for real money deposits made on Tuesdays from 00:01:00 AM until 23:59:59 PM.
Players can redeem the bonus multiple times per Tuesday.

Fellow members of LCB have I done anything wrong based on the terms I posted??? 

Hi Bitspender,

We've asked the Casino Representative to provide additional evidence / information on your case. Keep you posted. 

They are mad at the fact that my win/loss are greater. I deposit and take the bonuses that give me the max playing time. Yet they want to punish me for it. Not only that I just got off the phone with their casino person named Lou he is restricting my cashout to only $1000 a week even if I deposited and played with my own funds without a bonus. I'm being punished because I take the highest bonuses that they give to all depositing players each week and win. This is bias and they clearly don't want any winners. Even if I win with my own funds... 

Hi @Bitspender,

ALso from our Terms and C's:

"The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. MYBCasino’s decision will be considered final in the event of a dispute.
The casino reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance."

We are never mad when our players win. We are just cautious when their behavior and the action present and raise flags, we try to prevent as best as possible when a player tries to take advantage of our benefits.

Best regards,

The MYBCasino Team

What action? This is what I was told, "I only make deposits to take the Tuesday reload bonuses and when I make wager I cashout" What is illegal about that? In fact, I have lost a number of deposits without the reload bonus. I have lost thousands upon thousands at your sportsbook. Like I said you guys only want losers. So you play games with winners who were able to take a bonus and win. Tell me I'm lying and I will post a number of complaints from players saying you all have a habit of doing this, including other rogue behavior stuff. 

Hello Bitspender,

We've sent an email to the Casino Representative to reply in this thread. 

Best buddies till you start winning.

Exactly!!! There are so many complaints against these guys for pulling all types of stunts. No wonder they have a C- ratings and warning signs. 

I have been paid in full now by this casino. They are so mean spirited that instead of just paying out my balance and stopping bonuses. They restrict me to $1000 a week withdrawals and drug it out hopefully I would lose my balance in the process. I have read where this company has restricted people's wagering to just $1 max sports betting and they have over $30,000 in a wager to complete. Do a bitcoin withdrawal and every single time they are stealing from your funds. There are many complaints about this happening. People have to call in and complain just to get the difference added back to their accounts.

Here is a recent video from a multimillionaire warning everyone to stay away from this group. He cites his personal experience and complaints from other victims. https://www.thelines.com/barstool-vs-mybookie-and-offshore-sportsbooks/ . Alittle research also shows the owner were brought up on charges related to online gambling 

I signed up at Big Spin Casino and made a deposit and received their welcome bonus. I was able to complete wager and had a $1000 profit in my account. I then submitted my docs and were approved. My withdrawal was denied because they said I had multiple accounts. I explained to them that I only had 1 account. They said my phone number matched 2 other accounts at their casino. I then expained to them that the number is from a free VOIP number that 100,000s of people uses as I don't like giving out my personal number. Due to receiving spam marketing and what not. But because my phone # matched other players at that casino they was denying my winnings. Even though the lady admitted that I only had 1 account with matching name and documents. I then received the following "Most promotions can only be used once per player, e-mail address, household address or IP address unless stated otherwise. BigSpinCasino.com reserves the right to enforce or implement further limits to accounts that have violated this rule, including shared computers like in university campuses, public libraries and workplace, etc."

There is nothing about phone #s in their terms. I have no affiliation with no other account with that casino. My address and IP or email does not match anything they have. Only because I used a public VOIP phone number to avoid spam calling or texting did the deny my winnings

Hi MikeP,

Please send me your casino username in PM inbox and we will ask the Casino Rep to look into your case.

@MikeP - Your account details have been sent to the casino. Please keep an eye on this thread for the updates. 

I can tell you right now that these people are arrogant and act with rogue behavior. Sorry, you are going thru this with them. I had to find out the hard way and stopped depositing there. They will find any lame excuse not to pay you. They are part of the mybookie sportsbook and there are tons of complaints about being lied to by their staff. Odds are they will use the VOIP phone # as an excuse to not pay you. As they try to find any petty reason to void winnings. If you don't get paid. Just move on and warn others to avoid this casino. 

Thanks, but the rep doesn't seem too active here. I will give it a few more days. I did find out this company is located in Costa Rica. I will be filing a complaint against them with the government there if they don't pay my winnings.

Yes, the lady i spoke with on the phone had a rude attitude. Even when I tried to explain the situation she was just very rude.

Hi MikeP, 

We've sent an email reminder to the casino. Let see if there will be a response this time.  

Hi MikeP,

We've been informed by the casino that they are looking into your case. Keep you posted. 

Any updates? I have filed a complaint with the gaming commissioner under their license.

We have received your message and will get back to you as soon as possible.

Kind regards,
Curaçao Gaming Control Board

I will be filing a police report with the Authority in Costa Rica next week

Hi MikeP,

They are still looking into your case. We've sent another email reminder.
Keep you posted. 

I don't blame you. They will do anything to try and get out of paying its players. These are complaints filed against this group just in the past few weeks. If things don't work out for you. I would call the authorities in Costa Rica and a few local news outlets too. They shouldn't get away with not paying winnings. If they accept a bet then they should pay a bet. 

6 days ago 
 
They sold me on free play but require I…
They sold me on free play but require I bet 20X my original bet and now my money is stuck forever there unless I can bet an ungodly amount of money over the next few years. This was NEVER disclosed to me.

Jul 18, 2019 
 
This is absolutely the worst gambling website ever created! They canceled my winning parlay and tried to refund my money instead of paying me! Then they refused to let me deposit money into my account with my debit card because I used it to deposit money on another account that didn't have anything to do with me. I even sent them all my verifying documents for no reason! Sent them pictures of my ID, debit card info, just to be told I can't use my debit card. This company is a fraud! They are scamming! This has by far been the worst experience I've ever had on a gambling website.

Jul 7, 2019 
 
Hard problems having payouts
Hard problems having payout, seems like you have to call every 2 days for verification, & $1,300 is missing out my account and now that’s being “investigated” it’s legit but takes you on A LOT of run arounds

Jun 12, 2019 
 
Very dishonest/manipulative
Very dishonest/manipulative, stay away. I bet once in a blue moon, and I will never recommend this site or use again.

Hi MikeP,

We are waiting for an update as they are still reviewing your case. We'll keep you posted. 

Sounds like they are trying to fake evidence. It doesn't take that long. From what I've researched this company has a bad reputation for poor performance. 

Let me guess, they are still reviewing my case. Can't you see that this group is roguish and full of crap? Even their license # is fake

Hi MikeP, 

As you already know, we reached out to the casino on your behalf and asked them to reply here in the thread. Please have in mind that posting same type of comments multiple times will not speed up the process. 
Thank you for your understanding and cooperation.