MonteCryptos, Cabarino, Jack21 Casino Support and Complaints Thread

Ladies & Gentalmens, here comes the Count of MonteCryptos Casino!
I am flattered from the opportunity to be the first person who will welcome you in our county! Here with the help of LCB we are going to ensure that all of our guests will enjoy and have fun at MonteCryptos.

If you are in a mood for a new challenge, we are definitely the right place! Here you will enjoy a unique level up system, which could take any type of player from a guest to a reputable Barons! Furthermore for the most passionate players the competition will be a bit longer but they will gonna enjoy huge benefits as soon as they become Kings or Emperors in the Casino World of MonteCryptos!

Looking forward to hear your feedback!

Your Sincerely,
Count Monte C. 

Updated 23rd Sept 2020: Jack21 Casino added to the LCB lists

Edited by Moderator KingNemo: 1st April 2022 - Jack21 Casino is CLOSED

Updated 1st April 2022: Cabarino Casino added to the LCB lists

Welcome to LCB forum! Glad to have you here to assist our members! 

Welcome to LCB Count Monte C.! Thank you for being available to assist our members! 

Welcome to the forum! 

Thanks for the warm welcome my dear LCB guys! Let's make sure to provide the best supp to your players here! Cheers!

Welcome on board. Happy to have you here. 

Welcome to the forum

Biggest joke ever lol Joined a longer time ago, using the promotion link for 11 Freespins on signup.. Well , First of all I didn't receive any kind of Activation Link. Then of course, when i did try to log into my account ''activate your account''.. The Problem... It seemed like the whole Page was still a complete technical mess, because the Chat wasn't working at all. After countless attempts of contacting the chat & what not.. The chat finally was available & they activated my account or did resend the email (decades after joining tho) When I asked for the Freespins they seriously did tell me that they won't be available for me because they already did expire... ...like its my fault that your software was a pile of shit back then lol

Indeed that sounds like a terrible experience friend... Really sorry to hear that! Please provide your username as privet massage and I will check this asap! 

Done 

Short update regarding our player - Darkobert590 

The registration bonus he was seaking was credited to him now! Hope everything is fine now! 
Enjoy your time at MonteCryptos Casino! All the best! 

Hello, I am having issues with Montecryptos casino. My winnings of 1100 eur were taken away. Here is the story: I made a withdrawal of 700 eur 2 weeks ago, I was waiting for the withdrawal for 12 days and finally I received it. I still has 70 eur left on my account, so I continued playing. I lost it, deposited 60 eur, lost it again, deposited 90 eur and was lucky to increase my balance to 1200 eur. I requested a withdrawal of 1100eur. Now I received an email saying my 1100 eur was taken away. I was told that you the casino sent me an email on 20th of March asking me to withdraw my 70 eur and they would close my account. At the beginning I thought that is nonsense but actually that is correct, I did receive such an email. However, I did not even open that email until today, the email does not even show that it came from montecryptos (until you open it) so I do not open such emails, I just saw an email from neteller saying I received funds from Mountberg Limited. So in my opinion if I was not allowed to play I should not have been able to make a deposit. And actually nobody said that I am not allowed to play, the email says I have to withdraw my 70 eur before the account gets closed. So as I can see it, if the casino did want to close my account they could have 1. made the withdrawal manually by themselves and closed it 2. could have disabled deposit function 3. could have given some message when I log in. None of these things happened. So I kept playing and depositing and won some money and now they are saying they are taking it away. I don't think this is fair at all. And once again, I was not told that I am not allowed to play or make the deposits. Of course, if I would have seen that email I would have made the withdrawal and that is it. But the casino should put some better effort if they want to close customer's account, not just write simple sentence at the end of the email which actually says at the beginning "your withdrawal request has been approved". It wouldn't be a surprise that even if I opened the email I wouldn't have noticed that last sentence at the bottom of the email. Now the casino is saying that it is their final decision and that is all. But I will not leave it like this because that is completely unfair behavior.

Sorry to hear that, laurislatvis. 

Could you please tell me what country you come from? In this case, if you come from a prohibited country, they need to return your deposits.

We will also need your casino usernme so we can contact the casino and ask them to look into your case and tell us what seems to be the issue. Could you please private message me your account details?  

Thanks for the reyply, I private messaged you. I am from Finland, as far as I know it is not prohibited. I have the account with the casino for almost a year.

Thanks a lot for your feedback. We got your username, the casino has been informed and they are currently looking into your account. Please keep an eye on this topic. Hope it will be sorted soon. 

Dear LCB,

Please be advised that the player has been confirmed as "Fraudulent player"! He was informed by our Security department about that via email!

We were kind enough to pay his winnings accumulated in the past but no further tolerance will be shown to him! Proves of his fraudulent activities has been provided to multiple organizations and they all voted in our favor!

We will respect our promise to the player and his deposits will be returned to his account from where he must withdraw them! After that his account will be banned! We consider all of his activities after the email as irregular, and they were all voided!

Best Regards,
Monte Cryptos

That is a complete lie. You took my money before because I breached terms and conditions (that was in February). You explained what I did wrong and I admitted that, I did not realise that was against the rules but yes, that was a breach of terms. After that I asked you on the chat if I can continue playing and I was told yes, I can (I am attaching the screenshot of the converstion). So I kept playing and I won. The rest of the story I already explained. So please do not put this false accusations on me that I am a fraudulent player. If you had closed my account after I breched the terms then that would be it. But you let me play yourself and there is proof, so don't tell I am fraudulent player if I admitted that I breached the terms and that is the past because once again you let me continue to use your casino service. So please explain me, which part is fraudulent here? Furthermore, what email was it that you informed me I am a fraudulent player. That is you who are fraudulent casino here. I have all the emails, I can send whatever LCB requires.

Are you planning to reply or I wrote everything to clear and there is nothing to say from your side as you do not want to admit you let me play yourself and than accused me of being a fraudulent player?

We already asked them to reply to your post. Hope they will get back to us shortly. 

What's going on with my withdrawl.  I use etransfer all the time with several casinos.  Was promised it 2 days ago.  Just cancelled.

Username speedysa.

I would not bother with this casino actually.

I remember I signed up for 22 no deposit spins. I chose BTC as my currency and suddenly I do not qualify for the spins. They did not even wanna issue the spins on another slot with BTC currency. Very disappointed.

Good Luck with your withdrawal dude.

Hi again, 

it's been a week but still no reply. Are there any updates?

Hi Omar, 

Thank you for the heads up, i will have my team investigate the reson behind it and get back to you as soon as possible.

Thanks,

Count MonteCryptos

Hi Frekie247,

I am very sad to hear that you encountered such an issue! May i ask for your username so i can try and look back to see what happened.

Thanks,

Count MonteCryptos

Hi again Lauris,

As informed earlier this was due the fact that you were informed via e-mail following the chat that you are to withdraw the rest of teh balance. You didnt not follow that advice which lead to the escalation.

Thanks for your understanding,

Count MonteCryptos

Thank you I sent you a PM with my details.

Once again, if you wanted me not to play you could have sent the remaining funds to my neteller account (this is the only method I used) or you could have sent a proper separate email saying I am not allowed to play anymore, instead, you wrote one sentence in the same email with my withdrawal confirmation and the email subject was deposits/withdrawals or you could have disabled the casino games for me. Second of all, in the email you wrote you did not state that I cannot play, you wrote I have to withdraw remaining balance before the account gets closed. So technically I keep playing and when I withdraw everything then you close the account.

The problem here is as I stated before, I did not see that you wrote I have to withdraw my funds and I think I have explained pretty clear that it is natural that I did not notice that because 1. that sentence was put in the same email with withdrawal confirmation (players are just happy to see that the withdrawal is done and I don't think that I am the only one who would not notice the sentence at the end of such email) 2. you did not put any effort so I would understand I cannot play.

However, even though I did not notice that sentence in the email, does not mean you did everyhhing correct, because as I said you did not state that 1. I CANNOT PLAY GAMES 2. YOU LET ME MAKE DEPOSITS 

So in my opinion taking away my money that I won is completely fraudulent behavior from your side. I respectable casino would not do that, and even though you feel you informed me and I had no right to play you should accept the fact that you did not do enough so I would understand that. Because all the facts that I stated before show that. So I believe that was your mistake and I do not think I have to pay for your mistake. If that happens to be so I hope people future players will read this and decide if it is worth opening account with Montecryptos and the whole Mountberg Limited group. 

This was sent in twice.  No communication from your casino.  

Was it recieved?

Just got another email from the support for more documents.  Bank statements after almost 2 weeks.

This is astounding.  13 years of gaming I have never had seen such support.

I'll keep LCB posted.

Thanks. Please do. Hope it will be sorted soon. 

Hi Omar, 

Please confirm if you have received the payment, as on my end its all gone trough.

Furthermore please not that the the reason that you were asked for the documents again was due to the fact that the documents they had didn't tick all the criteria. However now that they have been verified you should have a much easier and faster experience.

Thanks,

Count MonteCyptos

Dear laurislatvis,

We chatted with the casino regarding your case and asked for the evidence that shows you breached their t&c. You also admitted that you broke the terms regarding the slot you played. 

Regarding the email, we've seen the email the casino sent you. It is in the same email thread named 'withdrawal' they might have sent you a separate email but as far as we could see they just continued the converastion with you in the same thread. The content of the email is important. They warned you that their decision was final and it couldn't be changed, you needed to withdraw your funds and after that your account would be closed. You were not allowed to play after you received the email but obviously you did. They clearly stated their point. 

So please do as they advised you, withdraw your remaining funds. The casino rep answered all your questions here on the forum, they provided the evidence as well, we provided a mediation between you and the casino. There's nothing further we can do for you. If you are not satisfied with the results you can file a complaint to their regulatory body. 

That is not completely true what you wrote. They did not warn me their decision was final or something like that in the email they said to close the account. Here is the email content:

Hello Lauris, 

 Your withdrawal request:

 • 5775475 - €700.00 

 has been approved. 

 Please note that you must withdraw the rest of your balance (70.51Eur) before your account gets closed.

It does not say anything about I cannot play.

And regarding the breach of terms you cannot say that because as I told I made breached them while I thought I was not doing anything wrong but I accepted it, I was punished for that but I was told I can continue playing, this should be end of the story, it shouldn't be the way that a person does something wrong, gets punished for that, is allowed to continue the business and later is told "a you are bad because you breached terms previously and even though you paid for it". So once again you can see the email and it does not say anything about final decision. And it does not say I cannot play. It says I need to withdraw remaining funds before the account gets closed, so yes, ok I agree, I play more withdraw remaining and let's close the account. We both read the same email and I do not understand how you can see that is says I am not allowed to play. 

I opened my account in good faith and took a 100 percent bonus. 30 was real. 30 bonus. So the 60 total had to be played. After completely and fairly completing the rollover. Every spin actually 2 dollars or less on eligible slots. I decided to just play blackjack. My balance was at about 350 euros. This was all at the time real funds. I played a few hands nothing really high as well but higher than 5 a hand. After playing I went from 350 to 380. Not much of a comparable difference as well. I then went to cash out. After a few days kyc was needed so sent in. Thereafter I went on chat to get an update. I was told the funds would be processed. After a few days nothing came in. I went to my account then but was shocked. I saw 60 in my montecryptos account. 30 real 30 bonus. When I went to chat they were extremely rude cold and understanding. When I asked over unfairly funds reversed. They just said broke terms. I stated clearly. That I fairly completed rollover. The funds were real funds. Also even then the blackjack barely made a difference. They wouldn't give me the time of day. I asked for a manager. They rejected. No matter what I said they kept on saying. Decision final. I felt extremely helpless. I was at the time extremely counting on that. I absolutely know I played fairly. I didnt do anything wrong. At absolute worst. Which I don't agree anyways but confiscate the extra 25 or so from blackjack. Even then that was gained fairly. But they dishonestly confiscated. I has a horrible time waiting on chat everytime as well. What's underhanded as well is that. They first wanted all kyc docs. They revoked the winnings after me spending time after time verifying docs for days. After all that then they decided to confiscate. After tons of time wasted. I was then even told the deposit and bonus had to be rolled over ..all over again. Even the 30 couldn't be paid back as I chose the bonus so I had to playthrough again. Absolutely disgusting on all sides. A clear and blatant indication of a casino ripping off honest paying customers over what absolutely legitimately won. 

Hi Speed1975,

We received your username and the casino rep has been notified.

@laurislatvis: Well if im told i have to withdraw my funds for them to be able to close my account i understand on the spot i have to withdraw asap before i can't. Never in my life in that spot i'd have the sudden idea to go back and play that money. Either your are unable to understand or there is a real strange thought process in your mind. When a casino says they are closing your account... they are saying that you can't play there anymore. It's clear even though it's not explained in details over 3 pages of lawyer official terms. I think you going way over your head here.

@Speed1975 You bring an interesting point i had with casinos in the past too regarding play after wager is complete especially live tables. Had a few times won something "normal" from beating a wager to then continue raw lose and then go all-in on roulette to then, once in a while, strike lucky and have much more than what i won after wager was beat. To then have casinos closing my account or bonus ban me acting like i had won that cash out all from the promotion which wasn't meant to hit so much. Like i was meant to win the first amount but not what i won after even though it's not supposed to have anything to do with it.

I even had a few casinos where i'd play a certain game and roulette at the same time on another tab as roulette is kinda slow and boring. I'd win a lot on roulette while the game is ripping me dead. I'd proceed to cash out a large amount (all from roulette) and have them block the game i was playing from promotions (even though i was raw) or even go as far as remove the game completly from their casino. I can tell i had a real laugh when last one (wazamba) removed completly domnitors deluxe from their casino just after i won lots on roulette while playing it. I wondered up to what level of incompetence one can go and operate a casino as it was such a funny joke. But when you look at the bonus terms of that group you have to understand something is wrong with them and they have no idea what they are doing and what product they are selling. Most of their terms is completly pointless and irrelevant and doesnt make them gain anything except maybe the cashouts they canceled due to breach of terms.

When you play with bonus funds it's like a scratch ticket, the promotion offer with wager is set to give a certain amount or not. If a player go and play slots no matter the slots it's all said and done, you just "discover" what you won or lost through the games you want. Just like if you bought a scratch ticket worht a certain amount and once at home you could decide on which game the ticket would be played while not changing the outcome at all. So if a player deposit with bonus and go play a certain game and win jackpot, he wouldve won the money on any games he wouldve played while wagering, maybe in another way but the end result would be the same. So if a slot (like book of dead) is favorite, everyone starts with it so they get big wins on it more often than not. Casinos that have no clue will ban the game, which means players will move to another.. let's say reactoonz. So they hit on it.. so the casino ban the game so they move to moon princess so they ban the game on and on but since it's pre-determined outcome the winnners always win no matter so they keep removing games thinking people will stop winnning ending up with 2-3 pages of blocked games which indicate you are dealing with incompetent low IQ's lololol. Same way incompetent casinos can't tell the difference between winning after a bonus or not etc.

Of course there are other reasons to do all this bs with terms= make people break terms and void winnings... but often decisions hurt their business because too many restricted games while the fact they restrict game do not make players win less so they are only hurthing themselves more than anything. As usual with gambling industry, counterproductive decisions made for quick early gain but a disaster long term. I wonder sometimes who is behind these decisions, would be interesting to know their version lmao. Would be a good laugh for sure.

So when it comes to it with montecryptos you have a case, they should pay and that's it. But they fakked me over when i tried them too and even went up to claiming they gave me freebies to compensate here on lcb while there was nothing in my account. Liars that, they are so i never returned and you should do the same.

Hey Speed1975,

I see that this occured last year therfore we have pulled up your case and we are in the process of investigating with regards to your claims. We will be in touch soon!

Thanks,

Count MonteCryptos

Dear Speed1975, 

Please excuse us for the late replay but as your case was closed in 2019, which was long ago, we needed some more time to double check it.

After our second investigation, we are still on the same opinion.  Unfortunately, you have breached our term for maximum stake per bet of 5 EUR multiple times while playing on the live casino.

In your case, this happened more than just a few times and it was breached quite severely by betting 25 EUR per stake...

However, I believe that we were kind enough to explain you that and return your deposit with which you were able rather to play or withdraw it. As you choose to play you did manage to win 250 EUR which you have successfully withdrawn with us.

Thanks,

Count MonteCryptos

The problem is as I explained at the beginning I did not notice what they wrote in the email they sent that my withdrawal has been processed. Now I am trying to prove my point that it is not enough to inform a customer that he has to withdraw his money and they would close the account. They are the big business here, and we - the players are the small part. Everything works in this business different way than the world works. Normally the big ones are responsible to do everything properly and in detail that the small one would understand. Once again they are the business here and they must put effort to ensure everything is sound and clear. What happened here was I simply missed that one sentence and I already explained to you that this is not normal: if a business does not want you to be a partof it, it must do everything clear. My one error not noticing their one sentence led to all of this. And again they could have done a lot more and I already explained that in detail buyt instead they let me play and even MAKE DEPOSITS, that is totally not understable for me. So at this point casino has to do minimum in order to be right which I believe is not logical. And this is only because they are registered in Curacao in my opinion. But here is the part in my opinion where you guys can play the role, however, you decide also that the minimum for casinos is enough. And when they do something against the terms nothing happens, that is why I think you should be more critically looking at them. For instance in my case my withdrawal with them was processed on March 20th while I requested it on 10th of March, that is 10 days and their terms state "4.9. Montecryptos finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed". So at this point there is no punishment for them, however, when I make some error I am punished harshly and then I am told than "there is a real strange thought process in your mind". That is fine, I will withdraw the money I have left and let's let them (the casinos) win again and let's stay on their side. I don't think that should be the way, every situation has two sides but probably as usually you are more likely to take the casino's side. However, I still thank you for time you took to communicate with me.

Dear montecryptos,

thank you for the reply. First off the case itself was not that long ago I beleive only in January. Reasonable as it took two weeks over any real correspondance. I think you are missing the point. I had a 30 deposit and was given a 30 bonus. So 60 overall. I have kept all the proof. When I made the depsoit I had a 2000 rollover or so. I completely and 100 percent fairly played this through. Every single slot spin as I have saven the proof was lower than the maximum allowed. I only played blackjack after the rollover was complete. My balance after the completed rollover was 351. The point of having rules and regulations there in place is to avoid cheating and unfair play. I didnt break any of that at all for the following

1) My rollover was real cash. There is absolutely no difference in withdrawing this full amount. Which is a full cash balance depositing that and playing again.

2) blackjack was played but it basically made no difference to the balance. the balance after slots was 351. After blackjack was 381 basically no difference. Obvious proof I wsa not breaking rules.

If you want to state over playing. I made an honest mistake. A human error in not knowing and playing at blackjack with no direction at misplay. My rollover was already complete!!

I made an honest error in this. When I contacted montecryptos all my emails are saved. Many many many times. I was absolutely promised that I would be given an email as to what happened with the winnings. This never happened. So in essence montecryptos lied more than once over this. Due to this are they doubling my subsequent winnings. They made promises that were broken. I was lucky enough to save every single email and gameplay to prove everything I am saying. So in fairnes maybe montecryptos made an error. An error as human error by not getting back to me as promised. The same way I made a legimitate error. There is absolutely!! no way no legitimate casino in my circumstance would get all the legitimate funds I won revoked. I can even understand. Even if I dont agree. With montecryptos confiscating the difference between the slots and the blackjack won. That at the very worst I can understand, However the funds were absolutely legitamitely won. I was unfairly scammed over that money. Montecryptos cannot prove one good benefit I had in playing this in ill fashion. 

Forums were created to protect the publc. I truly hope people read this and think twice over the way montecryptos treated me and might treat you as well. Again I fairly played and even as users above mentioned I have a strong case. I would email montecryptos nightly over and over about the payouts. All I received was its in process. Then after a while they asked over kyc documents. This again took forever. They then after all that revoked my winnings unfairly. This is very unethical on its own. Then they promised. That someone would get back to me over telling me what happened. I have the hundreds of emails sent if anyone wants. I was basically ignored. All that was said on chat after no one got back to me is. Just decision is final. I asked to speak to management and got ignored. Yes after the 30 and 30 bonus was placed back in my account. I was even forced to play it again. With this i did rolloever again and request payout. Even that I got about a week later. The whole thing took a month. Montecryptos has been unethical and disgraceful. In a world that all we ask from a casino is reasonabilty and fairness. Montecrytos is the epitomy of the absolute opposite. I again hope that many players read this. I have pleyed a ton at many many other casinos. In fact at the same time I lost 3 times as much (I have proof) elsewhere. I didnt complain. Why because I lost that absolutely fairly. The same of what I won absolutely fairly and was cheated !. It is with sadness that I see montecryptos is still running. Scamming people absolutely unfairly as they did to myself at least until now

To add to my last post. I am so thankful and truly greatful over lcb existing. Over feeling helpless for weeks on end and getting ripped off as above. I was to share with fellow players what montecryptos put me through. Ive decided to post emails to prove everything

Mon 2019-12-09 12:57 AM
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[email protected]

Approaching 1 week of payout pending and 2 weeks of starting this process..beyond unacceptable. The answer it's with the right department doesn't help my Bill's getting paid as they aren't accepting the answer it's in the right department. Surprisingly it's in the right department doesn't pay the late fees of my Bill's. Promising it would be done in 48 hours now being almost 6 days and being lied to doesn't help. Montecryptos is honestly one of the worst lying and cheating companies I've ever dealt with. Unfairly confiscated winnings..lying over my payout..disgrace

Thanks for contacting to our Casino,
Hope you are finding well,

Regarding your last email, we would like to inform you tha your case is on the relevant department hands, once it has been processed you will be informed via email we apologize for the delay and inconveneinces caused, thanks for your patience and understanding, if you need further assistance please do not hesitate to contact us, we are available for you 24/7, have a nice day;

Best Regards;

How in the world is it that I'm getting the same ridiculous email back that it's in the right department..the payout has been pending since first thing dec 3rd ..TODAY is DEC 9th that's 6 days !!!! I was promised 48 hours and then again on friday for sure 24 hours..all my Bill's are past due now ..sorry they are not accepting my payout is in the right department as form of payment !!! I was also sorry for betting a few hands over the 5 a hand by mistake an error just like yours..so the same way as 320 euros was unfairly confiscated is the right department looking into that as well I'm also apologizing over that so the right department as an honest error was made in playing a few hands over the 5..if you can be sorry so can I so please then credit back the 320 euros unfairly taken away..my request is also final the same way as a 2 way street

Dear Amit bobby,
Thanks for contacting to our Casino,
Hope you are finding well,

Regarding your last email, we would like to inform you tha your case is on the relevant department hands, once it has been processed you will be informed via email we apologize for the delay and inconveneinces caused, thanks for your patience and understanding, if you need further assistance please do not hesitate to contact us, we are available for you 24/7, have a nice day;

Best Regards;

Mon 2019-12-09 5:14 PM
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General Question; [email protected]; [email protected]

Please do not send me the same email over and over. I have been more than patient beyond frustrated at the inconvenience..I was assured this would be processed last week..as you can clearly see it has been pending since last tuesday morning that's 1 week..my Bill's are now late and are being charged late fees ...they are not accepting ..in the right department as a payout..it has been 1 week as customer please do some form of customer service and immediately escalate this to high management this is horrible service and business practice..please do not say it's in the right department..please for once go above and beyond and escalate this to b

Mon 2019-12-09 5:22 PM
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You

Dear Amit,
Thanks for contacting to our Casino,
Hope this email finds you well,

Regarding your last inquiry, We would like to inform you that unfortunately there is anything else that we can do about this at the moment, your case is on the relevant department hands and will be processed as soon as is possible, thanks for your understanding, if you need further assistance please do not hesitate to contact us, we are available for you 24/7, have a nice day;

Best Regards;

Val

Tue 2019-12-10 9:10 AM
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Deposits/Withdrawals; [email protected]; [email protected]

All I have been doing over a week day after day is standing back finance is obviously not doing anything as it does not take over a week to process a simple ewallet withdrawal..I have asked repeatedly for management to be involved as this is beyond reasonable but nothing is being done and not a single email from either in 3 weeks

Mon 2019-12-09 12:57 AM
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[email protected]

Approaching 1 week of payout pending and 2 weeks of starting this process..beyond unacceptable. The answer it's with the right department doesn't help my Bill's getting paid as they aren't accepting the answer it's in the right department. Surprisingly it's in the right department doesn't pay the late fees of my Bill's. Promising it would be done in 48 hours now being almost 6 days and being lied to doesn't help. Montecryptos is honestly one of the worst lying and cheating companies I've ever dealt with. Unfairly confiscated winnings..lying over my payout..disgrace

e done immediately

sorry some of these arent in order. I have many more. But this gives you a glimpse of what kind of service they have 

@fredos386. Thank you so much for spending the time. Ive played online for about 22 years. Ive played at most of them. Rules are definitely there to conduct fair play. But there has to be a human element involved. A casino cant use this to their advantage to not pay which is what montecryptos is doing. I guess did to both of us. I lost more  to videoslots last year. This 300 is a drop in the bucket compared to that. However to vs I lost absolutely 100 percent fairly. I mean it sucked but I can live with that as I chose to play etc etc. Here on the other hand I won this absolutely fairly. Its a blatent case of a discreditable casino still running. Ripping people off. If I would have played here and lost. They never would have heard from me. But this garbage I went through no one deserves

dear montecryptos

In addition to my posts this unfairness has gone on for months. If there is something I cannot tolerate. It is when myself or fellow players get cheated. Especially by a casino. I have been bullied by montecryptos and left helpless. As to my clear proof as my previous post to what occurred. Montecryptos if you can give me any proof or evidence. That during my required playthrough with the bonus funds. A single slot or hand was played above the max allowed. If you can do that I will whole heartedly apologize. I will race over your casino moving forward and even advocate for it. If you however cannot then the second those funds became a real balance without any bonus. Please understand this clearly there is no difference between playing that then. Or withdrawing it. Then placing back in the account and playing whatever a player likes without bonus. That is simple 100 percent common sense. There are no rules broken there. But even then for some absurd reason if after that you state even if it's REAL MONEY and for whatever insane reason even that has limits. Then fine. I'll even mediate and state to take the money won on blackjack. Even that I should not do as it's real money. But if you are saying that I broke a high hand then confiscate the winnings ...from that hand. Take the 30 dollars made from blackjack. But you have absolutely no right to take more than what was over. Especially as playthrough was done 100 percent. correctly. After months of being unfairly montecryptos if you have any sense of fairness and decency then revoke the extra winnings on blackjack. As my balance before playing was approximately 351. You did credit 60 back. Please for once do the right and fair thing by far and place the 291 difference back in the account. It is by far the right and correct thing to do. Any one with common sense and fairness would agree

Hello,

I am referring to the player comment above:
"2) blackjack was played but it basically made no difference to the balance. the balance after slots was 351. After blackjack was 381 basically no difference. Obvious proof I wsa not breaking rules.
If you want to state over playing. I made an honest mistake. A human error in not knowing and playing at blackjack with no direction at misplay. My rollover was already complete!!"

Those bets on BlackJack were not a few... If they were 1 or 2 bets or even 10 we chould close our eyes but the player had quite a lot of the... And again we are talking about bets with 25 EUR per stake! For us this case is close and if LCB needs proof of this, we are open to providing them with it!

Furthermore, I just want to clarify that the case was not since January as the player stats but since November 2019.

Thanks,

Count MonteCryptos

Dear montecryptos it it obvious that you are basically admitting you being in the wrong. Look at your last post. After tons and tons of comments and posts. The best you can do is reply that it was November and not January. Look at the countless proof of emails. How I was basically ignored. Secondly. If you are stating that the error was in playing blackjack. I came up with the absolute fairest solution that works for all. FORFEIT the blackjack winnings then. You keep referring to the blackjack hands. But absolutely not once to any of the points I made over it being real cash because rollover was done fairly.   please use common sense. I onviously didnt know I couldn't play blackjack it's not about the number of hands. Rollover in my eyes was already done. Lcb I also have proof rollover was done fairly. I even mentioned if montecryptos can prove I didnt I have no problem. The blackjack was again played after rollover. 

Note to public and lcb..please please read my posts and then read theirs. This is the proven cheats they are. They are used to changing the conversation to avoid paying. I gave a good proposal that's fair. I fairly win. They had no right at all not to pay me. But they purposely bullied me. Lcb and players  have every proof to back up everything stated

Just to add as well to lcb and fellow players. Also again in response to what montecryptos directly said. Incorrectly playing blackjack. Ok confiscate the blackjack winnings. Approximately 30 was made from blackjack. That can then be forfeited that I don't agree with as it was also legit won..even other players as above posts have agreed but fine. My account is still missing as above 291. It is common sense. If a player goes and wins 20 or so in a game they shouldn't play at worst that 20 gets taken. In what planet do they go into his wallet for funds outside that. This is the disgrace that I've been putting up with montecryptos for months. Again I made it very clear. While I had the bonus please present a single bet or hand that was above the bonus. That I fairly stated. If not it is criminal to in essence steal the balance already there and needs to be placed back asap

Unfortunately your bets on the Black Jack helped you clean complete your wagering. In fact quite a decent percent of your wagering!

We are fine providing proof to LCB but you are also able to see them on your own in your transactions! The bonus you had was completed on: (27/11/2019 at 10:19)
where as...
Black Jack bets were done on: (27/11/2019 at 9:26)

HI Speed1975,

We always listen to both sides and take into consideration what both a player and a casino say. We are waiting for the casino rep to provide the evidence so we'll take yours and theirs and see who's right.