To add to my last post. I am so thankful and truly greatful over lcb existing. Over feeling helpless for weeks on end and getting ripped off as above. I was to share with fellow players what montecryptos put me through. Ive decided to post emails to prove everything
Mon 2019-12-09 12:57 AM
[email protected]
Approaching 1 week of payout pending and 2 weeks of starting this process..beyond unacceptable. The answer it's with the right department doesn't help my Bill's getting paid as they aren't accepting the answer it's in the right department. Surprisingly it's in the right department doesn't pay the late fees of my Bill's. Promising it would be done in 48 hours now being almost 6 days and being lied to doesn't help. Montecryptos is honestly one of the worst lying and cheating companies I've ever dealt with. Unfairly confiscated winnings..lying over my payout..disgrace
Thanks for contacting to our Casino,
Hope you are finding well,
Regarding your last email, we would like to inform you tha your case is on the relevant department hands, once it has been processed you will be informed via email we apologize for the delay and inconveneinces caused, thanks for your patience and understanding, if you need further assistance please do not hesitate to contact us, we are available for you 24/7, have a nice day;
Best Regards;
How in the world is it that I'm getting the same ridiculous email back that it's in the right department..the payout has been pending since first thing dec 3rd ..TODAY is DEC 9th that's 6 days !!!! I was promised 48 hours and then again on friday for sure 24 hours..all my Bill's are past due now ..sorry they are not accepting my payout is in the right department as form of payment !!! I was also sorry for betting a few hands over the 5 a hand by mistake an error just like yours..so the same way as 320 euros was unfairly confiscated is the right department looking into that as well I'm also apologizing over that so the right department as an honest error was made in playing a few hands over the 5..if you can be sorry so can I so please then credit back the 320 euros unfairly taken away..my request is also final the same way as a 2 way street
Dear Amit bobby,
Thanks for contacting to our Casino,
Hope you are finding well,
Regarding your last email, we would like to inform you tha your case is on the relevant department hands, once it has been processed you will be informed via email we apologize for the delay and inconveneinces caused, thanks for your patience and understanding, if you need further assistance please do not hesitate to contact us, we are available for you 24/7, have a nice day;
Best Regards;
Mon 2019-12-09 5:14 PM
General Question; [email protected]; [email protected]
Please do not send me the same email over and over. I have been more than patient beyond frustrated at the inconvenience..I was assured this would be processed last week..as you can clearly see it has been pending since last tuesday morning that's 1 week..my Bill's are now late and are being charged late fees ...they are not accepting ..in the right department as a payout..it has been 1 week as customer please do some form of customer service and immediately escalate this to high management this is horrible service and business practice..please do not say it's in the right department..please for once go above and beyond and escalate this to b
Mon 2019-12-09 5:22 PM
You
Dear Amit,
Thanks for contacting to our Casino,
Hope this email finds you well,
Regarding your last inquiry, We would like to inform you that unfortunately there is anything else that we can do about this at the moment, your case is on the relevant department hands and will be processed as soon as is possible, thanks for your understanding, if you need further assistance please do not hesitate to contact us, we are available for you 24/7, have a nice day;
Best Regards;
Val
Tue 2019-12-10 9:10 AM
Deposits/Withdrawals; [email protected]; [email protected]
All I have been doing over a week day after day is standing back finance is obviously not doing anything as it does not take over a week to process a simple ewallet withdrawal..I have asked repeatedly for management to be involved as this is beyond reasonable but nothing is being done and not a single email from either in 3 weeks
Mon 2019-12-09 12:57 AM
[email protected]
Approaching 1 week of payout pending and 2 weeks of starting this process..beyond unacceptable. The answer it's with the right department doesn't help my Bill's getting paid as they aren't accepting the answer it's in the right department. Surprisingly it's in the right department doesn't pay the late fees of my Bill's. Promising it would be done in 48 hours now being almost 6 days and being lied to doesn't help. Montecryptos is honestly one of the worst lying and cheating companies I've ever dealt with. Unfairly confiscated winnings..lying over my payout..disgrace
e done immediately
sorry some of these arent in order. I have many more. But this gives you a glimpse of what kind of service they have
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