mBitCasino Support and Complaints Thread

Hello All!

We are here from mBitCasino and Megawins Casino to help answer any questions you may have, as well as any support queries that you would like to have addressed.

We are also available via live chat and email, both of which can be accessed directly on our site.

As you may or may not know, we are a Bitcoin online casino. We are happy to offer a 100% deposit match bonus to all players as well as fast, secure deposits and withdrawals.

You can visit us at mBit Casino and we look forward to assisting you with any and all needs in the future!

Updated 1st March 2021 - Megawins Casino CLOSED

Welcome to the forum! Thanks for being here to assist our wonderful members:)

Welcome to the forum...I will be over later today and make a deposit in good faith.

hello Welcome to the forum =)
need i a bonuscode for the 100% deposit match bonus?

Can you tell me when your live chat is actually available?

So far I have yet to see real live chat?

I also just made my first deposit, and wish the match bonus would be credited way faster.  So far 15 minutes and waiting.

Well my first request went ignored, so I decided to e-mail them again.  Apparently my deposit didn't qualify?  Because I got some generic answer about how some players don't like to play with bonuses.

Kind of confused but ok, so I played what I deposited and decided until they actually have live chat that's online.  I think I'll stay away from here.  So far over the last week that I've been visiting there.  I have yet to see there live chat online.  Whether it be the morning or in the evening.

Sure they'll respond to e-mails within the hour, but whats the point on saying come on in the live chat when it's never online.

Hi there Cheetahwind,

Unfortunately our staff attendance is a bit lower on Saturday night into Sunday, but your account is now being issued with the 110% deposit bonus. To claim your first deposit bonus it is indeed required to either logon to live chat or send us an email if we're not there, both options are within the same functionality. Emails are responded to fast.

Thank you for your feedback on our live chat attendance, this is very valuable to us! Regardless of the hiccups, we do hope you'll enjoy your gaming experience with us. Bitcoin is a very exciting development within the gaming industry and we're happy to be able to get the word out there through LCB.

Well my first e-mail didn't get any form of a ticket response to it.

My second e-mail had a ticket response, then I got a reply about 2 hours later.  Telling me how apparently I still needed to make my first deposit.  So I was like ummm well it's been made, why can't you see it.

So then I e-mailed a third time.  This time the e-mail went unanswered until early this morning, by this point I had already played my original deposit.

While 2 hours isn't bad response time for support, just the response I got was unexpected like they didn't even look at there screen to see in fact that a deposit had been made.

None the less I can report my deposit bonus has been credited finally.

Thank you for your response

That is indeed very unfortunate. It seems a misunderstanding may have been at the root of the initial reply you received, such as the rep not realizing the deposit had already been made and rather responding to an inquiry about the bonus. In any case we sincerely apologise for the treatment you received and are happy to report that these things are an anomaly.

If there is anything else I can do for you at this time please let me know. I take care of VIP player support at mBit Casino and if you're ever in need you can reach me through [email protected].

mBit No one is going to take you serious until you get live 24/hrs support. This is what sets BITCOIN IO casino apart from you.

While one would think that playing at practically the sister site to BitCasino.io which uses the same software.  That things would go smoothly.

Let me tell you, with me being a middle of the night player and no access to live chat except for during day light hours.

Makes it awfully hard to claim a reload bonus.

So here's where my complaint comes in.  I've been in contact with Linda of VIP services now on several occasions.  Explaining that when a person plays in the middle of the night and there isn't any live chat.  How does one expect to get a bonus when there not online.

There reply was live chat is online at minimum of 12 hours a day, and most e-mails are answered within 8.

I kid you not you I've had several e-mails about wagering requirement and several other things gone completed ignored.  Now that I'm trying to get this reload bonus both offered by e-mail and my VIP.  There basically scolding me to no end for not following the rules.  Which yes they issued me a bonus, but it was for less than advertised.  How can you issue a bonus, yet it be for less?

Until things improve here, I'm not going to recommend playing at this casino at all.

Then I complain, and I kid you not within 2 minutes my balance is updated.  I'm not sure what happened, but either way I'm still not a happy camper that I've been jerked around this much.

Hi there cheetahwind!

Thank you for helping us become a better brand through your feedback. I believe you have been in contact with our support operators during the day as well as email, and I apologize for the mixup in taking care of your bonus. Due to an increase in activity today we were unable to place the bonus in your account on time, and when you placed your initial request our support team was indeed not online. We are looking to change that in the coming period so it never happens again.

In addition, I am happy to inform that the automation of our bonuses is almost ready for implementation. That will square away these types of issues and bonuses will be credited instantly.

We hope to see you back at our casino in the future

Hi I wasmhopeing you guys wanted to hook yourbgirl up with a little sumthin sumthin . u know what I'm talking about Megan 

Have you contacted Linda? She's normally the one to issue freebies. Unless if your a first time depositer. Then I'm not sure if they offer anything anymore.

Actually after they implemented the automatic bonus system.  The bonuses crediting and what not has improved.  Chat is online more often, and at least Linda seems a lot more responsive than before.

I know they had some flub up during the holidays, yet that seemed to be on par with the rest of the bit coin casinos.  Mainly because I think this was there first year for casino holiday promos and went a bit overboard with the promotions.  Yet it would seem as if after the holidays things have calmed down.

Hello everyone,

First of all thank you very much for your feedback. It allows us to learn and improve our product as we go. We have had consistent 24/7 chat for a long time now, allowing you to ping any of our girls if you need anything. If you are a VIP at mBit Casino, Linda becomes your manager and takes care of your every need. We will be implementing flights and holidays soon, allowing you to buy flights and holidays with your MLP points and we hope you will like that as well, on top of the MLP to BTC exchange that we already offer.

@chocolateman Thank you for your feedback. This should absolutely be a thing of the past. If something like this ever happens again please tell one of the girls to forward the ticket to the casino manager. He will make things right with you so you can have a clean gaming experience at all times!

Enjoy

I Would like to know exactly  what it takes to become a vip at mbit casino ,after many many deposits and more gambling a person could shake a stick at . I havnt become vip yet . I have a buddy that never made 1 deposit at mbit casino but only played in the free roll poker tourneys they used to have and hes vip at mbit casino  What kinda deal is that ? Just Sayin

sharsangels1-

i cant say for sure, but it might be the frequent times in a week that you play there. i became a vip my very first week of playing with them. i dont make big deposits or anything, but i do make a few .02 or 0.03 deposits back to back there like every other day. its like how your friend got vip just for playing in free rolls. its probably because he was active daily in those freerolls.

i just chatted with alex on mbit support after being unable to login to my account and she told me my account is flagged for fraud. she gave me laurence's email to contact for details. i still have .8 mbtc in my mbit account and a pending withdraw of 0.05 mbtc which has been pending for over 24 hours. joanna had said that all withdraws were on hold until the manager came in because of a security breach or w/e. i was ok with that because my account had reset my password and tried to cash out 1.2 btc and it wasnt me who did it. i also reported that to joanna who was still chatting with me when i found out.if that was all done by me, then wouldnt it had made sense for me to allow that 1.2 btc withdraw?duhh..
    i thought it best to post here instead of player complaints because i feel that this isnt a complaint yet. its more like me, a loyal mbit player, reaching out to mbit support for support. from my experience with online casinos, usually the support doesnt care. if they decide that players violated terms then they get kicked out with no say.but alex said if mbit didnt care then i would have already been banned instead of given laurence's email. so im very hopeful on that.
    i dont understand what kind of fraud im being accused of doing. if maybe i did something that i wasnt supposed to do, please lmk how to undo it. and will i get my funds on my account? i won that fairly and finished the wagering requirements already.i i've always thought mbit was such a great casino since i started playing there, even after reading some bad reviews and my sister telling me of her bad experience with mbit, which i thought was really unfair. but i had been having a great time at mbit so far so i just ignored it all. now im being accused of fraud after being a loyal player and mbit doesnt even contact me to lmk. i had to find out through chat. well chat doest know very much and idk how long before laurence emails me back so im hoping this way will get me some answers faster. i wish i would have had my other chats emailed to me so i can also post it to show all the weird things that was happening but i only have my last chat conversation. can someone from mbit please respond to me.



Chat transcript



Name: pangnhia vue

E-mail: [email protected]




Alexandra Wed, 03/16/16 10:40:32 am America/Los_Angeles

Hello pangnhia vue. How may I help you today?




pangnhia vue 10:41:08 am

yes has the login issue been fixed? cause i still cant login or rest my password
and how come my withdraw from the other night still hasnt been processed yet




Alexandra 10:41:49 am

One moment please - checking
It seems your account was flagged for fraud, and it is currently disabled
Please send an email at [email protected] regarding this




pangnhia vue 10:49:05 am

what?
how?
hey thats not right at all
thats not fair to me either
what about my funds?
.8 still atleast
and y is there no email to lmk?
dude, i dont commit fraud




Alexandra 10:50:53 am

There has ben a case of fraud, and it appears that your account was involved in some way as well. I do not have more information on this, I just saw the note and flag on your account




pangnhia vue 10:50:58 am

how can anyone even commit fraud on this




Alexandra 10:51:14 am

You will need to email [email protected] and he should be able to give you more details on this




pangnhia vue 10:51:29 am

ok but what about my funds?
this isnt fair to me
im gonna cry




Alexandra 10:51:46 am

He should be able to clarify that as well




pangnhia vue 10:51:48 am

i play here daily
and then this thing happens to me without even a consideration on my side




Alexandra 10:52:37 am

Well, that's why you need to email Laurence. He will try to clarify things, and see what happened
If you're sure you didn't do anything wrong, there should be no reason to worry




pangnhia vue 10:53:15 am

of course i am.
just that online casinos dont usually care about players since its online
they just make their ruling and thats it with no say from the players innocent or not
hopefully its different here
i been saying on forums how much i love this place n the support. hope im not wrong




Alexandra 10:55:15 am

Well, if we were to do so, you'd be banned right now, and we wouldn't be having this conversation. That's the point of being required to email Laurence - to clarify your involvement in the current events that happened.
As I said, if you didn't do anyting wrong, there should be no reason to worry about



Duration: 18m 28s
Chat started on: https://www.mbitcasi...t_password_token=ebuDQVi7nHcBgUoJ7GoC
Visitor geolocation: Fresno, California, United States / 50.173.221.232

Hi there,

Thank you for your reply. We have not accused you of fraud, we are simply actively investigating a situation where your account may have been compromised by someone - given the logs we have on file. We take player security very serious, and so we started an investigation. If you have sent an email to Laurence he will absolutely take care of you. We hope for your patience while we get to the bottom of this as our investigation is ongoing.

Thank you.

Hi there Gina,

Thank you for your reply and kind words, we really appreciate you checking in and reporting on your experience.

Have a great weekend.

i just spoke with live chat at mbit casino . i am a member with many deposits under my belt . i had to ask what it takes to become vip at mbit and live chat told me straight up it takes constant deposits. then i asked about the free spins option thats now available at the cashier and was told free spins would be available tomorrow

I don't post negatively about many casinos, but mbitcasino is a scam and liars. I read about them here last week as cheetahwind seems to enjoy playing there and I respect their opinions because they also gamble a lot in bitcoin. I normally don't deviate from bitcasino.io because they are never full of shit when they say they gonna do something and always have nice promotions. So I went to have a look at mbitcasino.com last week and seen a 110% first deposit match and 100 free spins to make a deposit. Seemed like a good deal so I made deposit and after I busted I inquired about the free spins part of the promo. They assured me they weren't ready yet and I would be notified in a day or two.

Yep nothing came in email so I went back to live chat last Friday to ask and again was stalled and said I would be getting a newsletter on the weekend and then they would also be ready to claim. Nope nothing came.

Checked back Monday morning and asked again and told not ready yet.

Went to live chat today asked if the free spins were available and again delayed until end of week.

This place is bullshit and full of lies/stalls. I will not be playing or depositing here again and I suggest anyone that this place is not honorable and I wouldn't recommend anyone playing here. They offered a promo to get people to deposit by giving away 100 free spins and can't deliver. At this point its just comical and I told the lady I don't even care about the free spins anymore. They are probably worthless spins on Boomanji anyways.

Hi there,

Thank you for your feedback. That is an interestingly strong reply to a technical issue we're indeed still having. We have added all players that will receive the 100 free spins to a list that will be honored when our technical team is done. The reason we are postponing our free spins promotion is because we aren't happy with the compensations for players.

We want to make sure that new players get a lot of bang for their buck, and right now there's something wrong with with the minimum bets that don't allow for big wins.

If that is a reason you'll never return to give us another try we are terribly sorry for having messed up this occasion to have you come join our casino. We pride ourselves in our player care and our live chat girls are always around to answer any concerns. We have had you wait for the free spins much too long and for that we apologize big time!

PS. If you leave me your email address I'll get you a nice welcome surprise when the free spins are ready!

    today i  gotten am email for 25 freespin happy hour. went to live chat and gotten my freespin. after my 25 freespins on fruit zen, i had won 4.5 mbtc. now correct me if im wrong but doesnt that  4.5 mbtc becomes available as bonus funds?  in their terms for this freespins: The freespins win must be wagered 40 times to meet the wager requirements for withdrawal.
        after the free spin was over , it shows 4.5 balance in fruit zen but when i press spin ... it says: i have insufficient funds. can not place this bet.  i had it on the lowest bet . i tried at different games. says samething. so i went live chat  but it makes no sense whats she telling me. there was a few things she said that concerns me:

1. these spins are a way to test out the new site
2. in order to continue to play , i must cancel / foreit the bonus but i will lose the 4.5 mbtc
3 i asked.... if  i have to forfeit my winnings from the freespins then how is it possible for me to even attempt to complete the wagering requirement thats attached to the free spin? she will get back to me  on that.

from my expierence  and understanding, whatever i won from the freespins, it becomes bonus funds....that specific amount must be wagered 40 times before any withdrawal can be made. but if the only option after the free spin is to foreit the winning, then how can anyone ever cashout from the free spin, its imppossible. whats the whole point of the freespin in the first place? i dont know if im not explaining myself correctly to support or am i missing something here?

Hi there vnboy,

You understood it correctly, you can play with your free spins winnings and clear the 40x wager requirement - nothing is restricted and we have crowned quite a bit of winners with this promotion today

It seems one of the live chat girls wasn't up to date with how free spins work, and we apologize for that.

Enjoy!

i had 2 previous conversations with julieana after my most recent deposit she told me i would get them when they were available . For those of us who r not glued to our computers and phones 24 hours a day r out of luck .  when i contacted julieana shortly after 7pm she hung up on me in chat . I should have these spins available to me regardless of happy hour, i didnt get the email untill 6:46 pm after happy hour .

This was just posted at another forum concerning this casino and requiring ID to cashout

I won 0.014 and had to wager 0.6 to request withdraw, I had 0.11 left after completing wagering requirement and requested withdraw.
Instead of withdraw confirmation email they have sent me email where they request my personal documents such as passport, electricity bill and IP address to verify my account.
After talking with their customer support they have said I am not suspected of having multiple accounts and KYC is usual procedure for BTC withdrawals.

I closed my account there and wont play again.

mBit, is this in fact true? If so, you are becoming what bitcoin was not supposed to be.

Hello Chocolateman,

The free spins promotion for new users requires KYC upon withdrawal for the simple reason that it's very fraud sensitive. Over the recent period we have had to install this Know Your Customer condition to make sure that we honor our fair play policy when it comes to free spins and that only unique players claim this promotion. The same rules do not apply for winnings derived from user deposited funds.

This procedure is nothing out of the ordinary. We hope you enjoyed playing at our casino.

You are becoming what bitcoin was not supposed to be. People like bitcoin because of the anonymous aspect of it. Not having to fork over personally information for a database collection. Luckily there are other bitcoin casinos to choose from that doesn't require its players to submit sensitive data to unknown places...

hello there.. i have problem with your casino when i try to make my 1st deposit and that is my 1st transaction using bitcoin. 

since its my 1st transaction using bitcoin, i want to make it simple. i follow your deposit link and i see "pay with cubits wallet" so i fill my cubits wallet, after i have balance in my cubits wallet i try to make deposit

i see my Avaliable balance same exactly in my cubits balance. then i start to fill "enter amount" with all my balance than i hit "pay"

after my avaliable balance 0 btc i wait until my account update. but it still 0 mBTC and i asking to live support.. and she answer i send my bitcoin to wrong address and casino didnt receive my bitcoin, and she tell me to contact with cubits support

i just follow deposit link and that wrong address

can you fix it?

-sorry if my english not too good-

Have you contacted the Cubits? We're going to contact the casino, please PM me your casino username so that they can look into your case. 

Dear [beeepp],

On our side everything is perfect with your transaction.
Let us clarify with mbitcasino.

They received confirmation from us about successful deposit.

Kind regards,
Your Cubits Tea

thats from cubits

my balance still 0

Okay! You're username has been forwarded to the casino rep. We'll let you know when we hear from them. 

Hey Red Net,

Sorry for the delay. Your balance will now reflect the 0.020 btc and we also added 50 free spins to your account for the inconvenience. Please don't hesitate to let us know if you have any questions.

Thanks,

mBit Casino

problem solved.. thank all 

Is there  no deposit bonus code to try this casino?

Hi there Cat50,

Certainly! We have 25 free spins for new registrations :)

Enjoy!

I know the rep doesn't work on weekends, sent Mel a PM and no response .  I clicked on the link but i did not see the banner for the free spins. I did not register. I was trying to find out where the promo was on LCB so i could get the code.

Why am I not getting my withdrawal. I'm getting more frustrated by the moment.  I sent a deposit in this morning and built up .045 which was valued at about $80 at the time. I literally signed up, deposited a small amount, played for 30 mins, cashed out. Then after 20 min of nothing they said security flagged the account for a "checkup". They made me send in a photo of front and back of my state my ID, a utility bill, proof that I own the IP address. A selfie with my ID. Then they gave the generic "it's in the terms that they can do this". And sure while it may be in the terms. It's misleading and a terrible customer service and business model. 8 hours later I'm still waiting for my withdraw and my documents have yet to be verified... I had a fun time playing there. Very nice site. Alexandra was pleasant. However the delay in payment of $80 is very alarming. Bitcoin withdrawals are stated to be instant and while a little delay is understandable - 8+ hours is unacceptable. Thanks. 

Could you please provide me with your casino username? 

Hey ETHEROPIAN,

If you can please post your username on the thread or send us a private message with your email address and I will look into it.

Thanks,
mBit Casino