ManekiCasino Support and Complaints Thread

Hello LCB'ers!

We launched in May 2019 with a mission to change the way that players enjoy their gaming. The Japanese word - Maneki - translated means - Beckoning Cat - believed to bring good luck and fortune. 

Facts about ManekiCasino:
★ Great welcome bonus
100% up to €333 on first 3 deposits + 99 Free Spins
★ VIP loyalty program
★ Leading game providers:
NetEnt, Quickfire, BetSoft, Evolution Gaming, Play’n GO, iSoftBet and more
★ Wide choice of games:
2905 slot games & 106 live casino games 
★ Languages:
English, Finnish, Norwegian, Polish and French
★ Mobile friendly design
★ Instant withdrawals
★ Live Chat Support

Ask us anything. Our team is glad to answer your questions in this thread.

Welcome ManekiCasino Representative!

Glad to have you here to assist our members! 

Welcome to LCB ManekiCasino Representative! Thank you for being available to assist our members! 

Welcome to the forum 

Welcome to LCB ManekiCasino 

thanks for joining our boards 

Welcome to the forum, thanks for being here to assist our members.

Hi

I had terrible experience with this casino.

They sent me email about casino deposit bonus. I deposited for it but bonus wasn't credited automatically. Bonus was suppose to be still available 2 more days as mentioned in their promo email. I contacted live chat and there was this very rude agent that said that offer was ended. They didnt inform in anyway anywhere about ended promo. Then agent just told me that theh can do this and refused to credit bonus and even kicked me out of chat.

And now they are declining my cashout and I even cant get my money back.

@rep i just want my money back or bonus to be credited !

They will most likely tell you that you need to wager your deposit 3x... or something like that before you can withdraw.

Hi punakontti, 

Can you please send me your casino username in PM inbox and we will can ask the Casino Rep for assistance. 

@ punakontti - Your account info has been sent to the casino rep. Keep an eye on this thread for the updates. 

Dear @punakontti,

We’re incredibly grateful for your feedback that you are helping us to improve our service and make it the best ever. We appreciate and would be really happy to have much more caring people like you in Maneki Casino.

Me, personally as a Head of VIP department, had initiated investigation of the live chat conversations and gladly didn’t detect any rudeness.

However, there’s always room for improvement. Any time you want, you can ask support team for VIP manager assistance, available 24/7.

As per, your last cashout it was declined due to uncompleted wagering requirements. ASAP it will be done, your withdrawal will be processed according to Maneki Casino general Terms and Conditions, considering Payment Department working hours.

Hope to see soon online soon on Maneki Casino.

The best of luck!
Head of VIP department
Angelina Kosmo

Update.

They are still not processing my cashout. Or giving me my promised bonus . Every time I try to cashout money are just put back to my account.

@Angelina Kosmo: what is going on there? This is getting pretty rediciolus that you first cheat me with your bonus offer and now you are not even paying my money back. Please answer asap !

Hi punakontti, 

We'll ask the Casino Rep for an update. Keep you posted. 

Seems that Manekicasino is not interested in dealing with this issue...

Or is there any updates ?

Hi punakontti, 

they are looking into your case and we're still waiting for an update. Keep you posted. 

This case is unbelievable...

They havent still solved this issue!!! Ive tried to contact their vip manager here in LCB but she is not answering to my messages. This is the most simple issue to resolve but they are not doing anything for it. They should just pay my money back but nothing happens. Its just unbelievable poor and slow customer service from Maneki casino.

And its all their fault. How do I have to suffer from it ??? This all started when they cheated me with their bonus offer...

Hi punakontti, 

We'll contact the Casino Rep once again and ask for an update. Keep you posted. 

Dear @punakontti,

We have published already our reply here on the website dated on 5th of September, your withdrawal was declined since you didn’t compete wagering requirements. Please find the copy of the reply as per below:

According to the general terms and conditions of Maneki Casino you have to wager your deposit three times, however we have made exceptional case for you and kindly ask you to wager deposit at least one time. We cannot escape wagering requirement at all due to anti-money laundering policy.

Hope to see soon online soon on Maneki Casino.

Wish you all the best
Head of VIP department
Angelina Kosmo

Hi

I now wagered my deposit 1x. I also made a cashout. Hope you can process it asap now so this case can be closed. Fingers crossed...

@Angelina Kosmo

My cashout is still pending and it says on your webpage that you use instant cashouts. Why is my cashout not yet processed and can you please help me to get my money now???

Already talked to your live chat agent and he started AGAIN talking about this 3x wager requirement for my deposit. I thought that this issue was suppose to be dealt already...

Hi punakontti, 

we'll ask the casino rep for an update. 

Got my money now! So case closed finally...

@punakontti - Thanks for letting us know, glad to hear that it has been resolved. 

It's an interesting name for a casino, alluring. Even greater hope for quality.