Magical Spin Casino Support and Complaints Thread

Hello Lottie48,

We have to ask if you mean Magic Wins Casino or Magical Spin Casino?

Please send us your Casino Username via private message so we can notify them about your concerns.

I mean Magical Spin please user name L*****

Hi  Lottie48,

Thank you for sharing your credentials with us. 

Can you tell us exactly what your issue is, so that we know what to say to Casino Rep?

Thank you.

I have sent a complaint email to them nearly a week ago and they have not responded

Hi Lottie48,

Could you please write a complaint here and we will reach out and forward all your concerns to them?

Thank you.

Magical Spin are not licenced to operate in the UK but continually prey on vulnerable people illegally. Under their licence terms the onus is on them to prevent sign ups from banned jurisdictions but they do absolutely nothing to prevent them and instead advertise profusely on UK websites which spam me constantly.The major issue is my bank called me about deposits to the casino and put my bank account on hold as they were flagged as fraudulent. The majority of the payments have been made to a Virtual office provider and project management company in Sofia, Bulgaria which is not a payment processor or a gambling/casino operation, This is clearly transaction laundering and goes against AML regulations in any country and can be classed as criminal activity. All this could be an error/oversight on their part but they are ignoring a response. I have active gambling blocks on all bank accounts and these payments have been deliberately coded by Magical Spin in a deliberate attempt to contravene such blocks.As per my banks advice I am initially giving Magical Spin the opportunity to remedy this directly by refunding all deposits but no response has been forthcoming. I have emailed their support team and also the Betrust complaint email address found on their licence seal but am being completely ignored which is incredibly frustrating and unprofessional.

P.S. they have clearly seen my emails as my casino account is closed as requested but they are just not bothering to reply. I have attached details of the company website in Sofia,Bulgaria where my money has been processed to. I have not received any office service from this company. As I said this may be an honest error by Magical Spin and I would hope they will now take the opportunity to address it responsibly and put it right.

Hello Lottie48,

Your situation is unfortunate, however, it is the responsibility of the player to check the license and you shouldn't have deposited if you knew beforehand that they don't have a UK license. This is a valuable learning experience for your future endeavors.

This may well be but their licence provisions clearly state the onus is on the operator not the player to block such sign ups. Aside from this the more serious issue is that I have responsibly added gambling blocks on my bank accounts yet they have transaction laundered the deposits as non gambling transactions which is done to deliberately contravene such blocks. This has been flagged by my bank as illegal activity and a quick online search shows this is a criminal activity. In fact Wirecard are in court for prosecution at the moment partly due to the fact they laundered online casino transactions through dummy retail and other websites. My transactions have been sent to a company in Bulgaria who have no links to casino provision or payment processing and this is fraudulent under financial law.

Hi  Lottie48,

We understand that you are frustrated and unhappy with the current situation, but you should have checked all this before you started playing at this casino. Unfortunately, nothing can be done in this case at the moment and we hope that everyone who reads this post will learn something from this experience.

Thanks for your understanding.

You cannot possibly check whether or not your money is going to be laundered through an unrelated business activity or dummy retail stor prior to joining and depositing at a casino. Impossible unless you are some kind of cyber fraud mastermind! You also very much hope that your deposits are blocked when you have gambling blocks on an account and that they are not going to be illegally bypassed by the operator. Bank fraud department are now dealing with the matter.

Hello Lottie48,

We agree that you can't know if you're going to be scammed out of money or not, but if you look at the Terms and Conditions and see that they don't have a UK license, that's a clear sign that you shouldn't be investing your money in that casino. As we said above, there is nothing we can do in this case, unfortunately.

Hope that Bank fraud department will resolve this case for you.

They paid me another 2500 please keep the complaint open untill they paid in full!

Great news Winner20231! 

Hello Winner20231,

Thanks for letting us know. Sure, we will keep the complaint and wait for your next update.

 Keep us informed.

Can you please ask me where is the next pay out they sending me anything again for 1.5 week.

I won 4500 euro. It has been 12 days for me to look at my documents. 

Chat keep saying the same thing over and over. I am clueless what to do more??

Can the rep. on the forum look what is going on with my documentation. I start to worry now :(((

Hello Winner20231,

We have sent an email to Casino Rep to inquire about your second payment.

We will keep you informed.

Thank you.

Hello jackie12,

Could you please send us your Casino username via private message so we can get in touch with Casino Rep about this matter?

ok did you receive it???

Hi jackie12,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

Thank you.

They still didn't respond to me. Did you talk to him already?

Hi jackie12,

Casino Rep got back to us and said that he got the information that you will haven't been verified, but they claims that it will be soon. Also told us to advice you to check your email, once it will be done you will get a confirmation.

Please let us know when it's finished.

Thank you.

Hello jackie12,

Any updates on your case?

Hello jackie12,

We will close this complaint due to inactivity of submitter and mark this case as Resolved.

Sorry I verified my account.

Only now they blocked the country Norway

Error details

Provide the site owner this information.

I got an error when visiting www.magicalspin.com/.

Error code: 1020

Ray ID: 7ab63d5f2e62b51d

Country: NO

Data center: osl01

IP: 79.135.24.2

Timestamp: 2023-03-21 12:36:18 UTC

Now I am waiting for me to reply the email and they DON"T my money is in the account.

Seems like they blocked Norway in total!

Could you help me recover the money.

Hello jackie12,

We will reach out to Casino Rep to check what is happening with this issue.

Once we hear back we will get back to you.

Keep an eye on this thread.

Anything specific they seem to close down for Norway. They should still play the players.

Hello jackie12,

We are still waiting for a response from Casino Rep. We will send them a reminder in hopes that they can clarify this issue as soon as possible.

Keep you posted.

Thank you.

Hello jackie12,

We just got an update from Casino Rep that you need to write to  [email protected] or  [email protected] and request a withdrawal.

Unfortunately, Norway market has been closed.

Please let us know if you succeed.

I got paid  in the right time !! Thank you again!

Hello Winner20231,

We're delighted with that news! Enjoy your winnings   

We'll mark this complaint as resolved.

Hello. Can you help me with MagicalSpin casino, please? I made deposits and received payments for a long time. Everything was fine. But now I can't access their page online. Login failed! System error! I don't know why that is. Maybe they just don't want to pay me EUR 206.06, which I deliberately won. Thank you for your attention.

Hello Bogdan Sarakovskij,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to find out what is happening with your account, and why you can not log in?

Thank you.

As checking my administration 1000 euro. It has not been received could you please check I can't enter the site anymore. Seems like they closed for Norway. 

Hello Bogdan Sarakovskij,

We are still waiting for your credentials. Please send us via private message so we can help you by reaching out to Casino Rep.

Thank you.

Hello Winner20231,

Casino Rep informed us that the market has been closed for Norway, so that's the reason why you can not enter the site.

As we know you confirmed that you've been paid right on time, if we are not mistaken?

Could you tell us please what about 1000 Euro, is that part of the withdrawal?

Thank you.

Yes they paid most of it only not 1000 I was in believe they pay me this later. 

No way to contact the support they are unresponive. 

Hello Winner20231,

We will reach to Casino Rep again and inquire about this matter. Once we hear back we will let you know.

Keep an eye on this thread for any update.

Thank you.

Hello,

Nice that I find this website you seem to do allot of good things, I hope you can help me with my issue. 

As you can see magical spin has allot of issues with many players. They won't pay or are to late with payments. 

I played there and won 12.500 euro. MS paid me my first 5.000 euro 

After that there was a delay after delay. Never paid me untill.

They just stopped paying me

" 

Hello Tomtomguy43,

Welcome to LCB and thanks for reaching out to us.

Please provide us with your casino username via private message. 

sent. Thank you

Hello Tomtomguy43,

We received your account details. We are going to contact a casino representative in order to resolve your issue.

 Keep you posted.

Hello Winner20231,

We are still without any update about this matter. We will send them a reminder in hopes that we can get some useful information to be able to help you.

Keep you posted.

Thank you.

10:03

Hello Bogdan Sarakovskij,

Could you please send us your Casino Username via private message so we can  check what is happening with your account with Casino Rep?

Thanks in advance.

Thank you LCB team for your help. Magicalspin casino support write me: After some verifications, your player account has been closed due to compliance reasons but don't worry, your player balance will be refunded to your bank account.

Hi Bogdan Sarakovskij, 

Thanks for the update! We will mark this case as resolved..

I am worried about my winnings now does this casino still have money?

Hello Winner20231, 

We will contact Casino Representative on your behalf and see if we can escalate this matter. We will try to help you out to the best of our ability. Keep posted on this forum thread for updates!