Hi gtamps_04,
Out of courtesy, I am replying.
As the communications manager for Magical Spin Casino, I am here to insure the fair treatment of our players and to assist LCB'S forums whenever required. However, you’re spamming the forums and slinging insults due to being disgruntled will not further your cause.
Our software is provided by and monitored by a third party and our casino staff do not have access to these API’s this is for security reasons for both the casino, platform, game providers and our players.
There were duplicate accounts from the same household. Confirmed by risk management. This was well documented and provided for as requested by LCB. Therefore, the case has been closed and nothing more will be done concerning this.
Casino management’s decision is Final
If you still feel unsatisfied with the results, you’re are always welcome to take this up with our licence provider.
Regards,
Levi Hogan
Communications Manager
Hi gtamps_04,
Out of courtesy, I am replying.
As the communications manager for Magical Spin Casino, I am here to insure the fair treatment of our players and to assist LCB'S forums whenever required. However, you’re spamming the forums and slinging insults due to being disgruntled will not further your cause.
Our software is provided by and monitored by a third party and our casino staff do not have access to these API’s this is for security reasons for both the casino, platform, game providers and our players.
There were duplicate accounts from the same household. Confirmed by risk management. This was well documented and provided for as requested by LCB. Therefore, the case has been closed and nothing more will be done concerning this.
Casino management’s decision is Final
If you still feel unsatisfied with the results, you’re are always welcome to take this up with our licence provider.
Regards,
Levi Hogan
Communications Manager
Hi gtamps_04,
Out of courtesy, I am replying.
As the communications manager for Magical Spin Casino, I am here to insure the fair treatment of our players and to assist LCB'S forums whenever required. However, you’re spamming the forums and slinging insults due to being disgruntled will not further your cause.
Our software is provided by and monitored by a third party and our casino staff do not have access to these API’s this is for security reasons for both the casino, platform, game providers and our players.
There were duplicate accounts from the same household. Confirmed by risk management. This was well documented and provided for as requested by LCB. Therefore, the case has been closed and nothing more will be done concerning this.
Casino management’s decision is Final
If you still feel unsatisfied with the results, you’re are always welcome to take this up with our licence provider.
Regards,
Levi Hogan
Communications Manager
Levi,
1) Who is the 3rd party that manages your login database and says another account was created from my IP and logged in in February? We can ask them for this confirmation.
2) Do you agree that if the IP address of that other account was not assigned to my house until AFTER February 2018, it will prove that the sign up did not come from my house?
This is extremely simple. I'm shocked that you are unable to answer this.
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