Magical Spin Casino Support and Complaints Thread

Levi,
1) Who is the 3rd party that manages your login database and says another account was created from my IP and logged in in February? We can ask them for this confirmation.

2) Do you agree that if the IP address of that other account was not assigned to my house until AFTER February 2018, it will prove that the sign up did not come from my house?

This is extremely simple. I'm shocked that you are unable to answer this.

Dear Zuga,

Do you understand the concept that if my ISP had not assigned the IP address of the other account until AFTER their last login (February 2018), it proves that the sign up did not come from my account?

Thank you for your consideration.

i think they need to stand with the terms , otherwise everybody wants to discus about everything and if they see you have 2 acounts thats no go so to bad .

Their claim is wrong. They say my IP was 197.249.53.2 in February but it was not. So that other account cannot be mine.

Lying Levi must have made up or edited the record in his database.

and that onley for you youmust be kind of famous 

Low Roller, there are many complaints on this forum of Magical Spin acting in a dodgy way like poster NOTGOTNONE said on page 6.

I won over 9000 EUROS so of course they have a greater incentive to steal my winnings.

Do you see if my current IP address, the one their private database shows was used for the other account in February 2018, was not assigned to me by my ISP until after February, that the other account could not have been mine? Do you deny this logic?

oke but you cant keep complaining nothing wil change that ,if you go to court wat you defently loos so i wil say to you its f.... up but you cant keep complaining the only thing you can do is take a good lawyer.

Thank you for your advice. Where do you recommend I go to court and get a lawyer? The casino said they are based in Malta but obviously Lying Levi is based in Israel. I wonder if there is any chance to prove his fraud there.

I do not think it is a waste of time to post here in the forum because I am advising other people to not play at this site. At least nobody else will be robbed by Lying Levi and Magical Spin casino.

Hello gtamps_04,

As we've already told you before, there is nothing else we can do to help you. We can only go by the evidence provided by the casino.

If you are not satisfied with this decision, we kindly advise you to contact their licensor HERE. We consider this case closed and there's no point of complaining in this thread any longer.

Hello Zuga, I have know received from an extremely trusted 3rd party (PAYSAFE) irrefutable proof that my IP was different in February. Therefore it certain that lying Levi has created a fake entry in his database. I want to send you the report from PAYSAFE to settle this once in for all to warn other players to never play at this bogus casino.

Where can I send you the report or do you want me to post it here?

Please see my summary below to refresh:

I have found the logs of my public IP address for the entire year. I can prove that my IP was not the same during February 2018 when supposedly another player played from my internet connection! My IP has only been 197.249.53.2 during the past few months. I never had that IP before.

There are 2 possibilities:
1) Another person in my country (maybe city) of Mozambique happened to have my current IP right before I did and somehow played at Magical Spin Casino. When the internet provider assigned new IPs (maybe due to a router reset), I was assigned the new IP and also played at Magical Spin Casino. Obviously the odds of this are tiny tiny tiny.

2) Levi and his friends at Magical Spin casino created a FAKE entry in the database showing an account from February that has the same IP as my CURRENT IP but is completely different from the OLD IP I had back in February.

Are you noth payed ore wy are you still doing this and thit you deposit hete?

Hi gtamps_04,

Please be advised that there are no further steps we can take in assisting you with this case. 
We can only go by the evidence provided by casino and they were kind enough to provide it here. Therefore, we consider this case CLOSED. 
Once again -  Since you are not satisfied with the resolution and given that LCB is NOT a regulatory body, please contact their licensor HERE. 
Thank you for understanding.

That's right, I was not paid.

The casino provided evidence of their own database which can easily be manipulated. I provide evidence from Paysafe which is an extremely trusted impartial 3rd party showing they are lying.

This is the most blatant case of casino dishonesty ever seen on this website!

Note that the casino has not even addressed my proof and yet for some reason you seem to still trust them. How can you say that you cannot do anything? You can at least side with me and remove them from your website.

Here I add the screenshot from Paysafe. I can also email you the original document to your personal email address.

 Your Paysafe document only proves that you used that one IP address to login to Paysafe. It doesnt prove that you dont have multiple accounts at this casino.

This complaint is closed, you have been advised to file in a  complaint to their licensor as there is nothing really we can do to assist you further. Why you chose not to, really is not of our concerns anymore.

This topic will be closed for the timebeing. 

Casino made me wait a very long time (more thann 2 months) for my pending withdrawal after what closed my account without notice. I haven't received my win, or at least my deposits back. Whoever it may consern - do not ever play in casin, they are scammers

Hello MeiLo111,

Could you please send me your casino  username in PM inbox and we'll contact the Casino Representative.

Casino made me wait a very long time (more thann 2 months) for my pending withdrawal after what closed my account without notice. I haven't received my win, or at least my deposits back. Whoever it may consern - do not ever play in casin, they are scammers

Hello MeiLo111,

If you want us to contact the Casino Representative regarding your withdrawal issue, could you please send me your casino username in PM inbox.

Hello MeiLo111,

Thank yor for sending over your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hi Sydney, 

Firstly I apologize for the delay and thank you for understanding in this time. 

The players funds are sitting in the players bonus balance and the player must complete the play-through. “Wagering required” We have been very fair to this player.

The player has received previous withdrawals however, during the process of this withdrawal the casino risk team noticed the player had not preformed any wager on the bonuses received prior or present. There was a technical glitch that the player had taken advantage of and the system had set their account to NO WAGERING on bonuses. 

This is not offered in this players region. We did pay the first withdrawal however, per our Terms of service regarding platform technical issues.

8.1 The use of errors, programming bugs, bad behavior of the site code by the player to his advantage, called "bug-using" is prohibited. Each user who finds a bug must report it to the operator or to a site manager. A player using a bug to his advantage will have his account blocked for a period allowing our technical teams to reconstitute the account as it was before the advantage provided by the bug. The same rules apply to players who do not report a bug.

In case of errors, programming bugs, bad behavior of the site code or errors of drafting, any operation carried out being recorded (registration, modification of account, purchase or withdrawal, bet, bet, ...), The operator can return to a state of play corresponding to that existing before the occurrence of errors, programming bugs or bad behavior of the site code (rollback).

If such events occur, they would not confer any special rights on the Player, except to be re-credited with unjustly lost sums, or debited from sums unjustly earned.

I hope this clears up any confusion

Levi

Communications Manager.

I hope this clears up any confusion
Levi
Communications Manager.

Avoid this scam casino .i won 4700€ i made 2 deposits separatly after 1 hour checking the progress my withdrawal were cancelled and putted in my balance ready to play away .i asked to freeze acount for few days since i had to get my account verified it would take 7 days and the pay out 3 more .they refused to freeze acount and i got so irritated i played all in 10 minutes away.they never replayed to my emails and refunding my deposit was a small effort to do  but they did not.avoid they are rated very bad on a great platform.

hello

i am facing problems with nevadawin casino that belongs to magical spin casino..

they removed the withdrawal methods from cashier and it is no longer possible to request a withdrawal, the live help attendant looks like robot repeating that she does not belong to the financial sector and therefore cannot help me..they never respond to emails and show total contempt for my problem..

I ask the magical spin representative  for  help me as a goodwill gesture, to contact nevadawin and help me resolve this issue..

NevadaWin username:   cospa22

thanks

Hello marcos2012,

Please note that we do not have Nevada Win listed at LCB. With that said, we've contacted the Magical Spin representative and referred to your complaint on our Forum. Please keep an eye on this thread for any updates.

Hi marcos2012, 

Congratulations on your free bonus winnings! 

I see that your winnings were processed on 20 July 2022 to your wallet. I did note that you had issues with a withdrawal, but see that it was resolved.  

We wish you continued good luck. 

Regards, 

Levi

Communications Manager.

Hello,

It has been 5 weeks since this casino didn't paid me out.

I keep getting the same reply from the support  It looks so shady hope the rep can help me!!

Hi,

The support team does not process withdrawals but we sent a note to the finance department for you.

You should get an answer from them asap.

Kind regards,

Hello Hartman1992,

Could you please private message me your casino username and we'll contact the Casino Representative.

Hello Hartman1992,

We received your details via private message and have contacted Casino Representative.

Keep posted on this forum thread for a response.

Hello Hartman1992,

We've got the response from the Casino stating that the verification is taking longer because they've recently had a large fraud group coming from your region so they are required for extra risk measures and unfortunately your account was part of this segmentation. You will be notified as soon as the checkup is finished.

What has that to do with me!

I need to get my money out.Then they can investigate all they want.

So I been punished for what other people are doing?

I never did anything wrong I always complied with the terms and conditions.

If they not pay it's just because they have liability problems!!

DON'T PLAY HERE

I AM ALREADY VERIFIED AND ALREADY GOT PAID! So what is the reason!?!?!?

 Hello Hartman1992, 

In your original complaint post you've stated the following:

But in your last post, you are claiming that you are verified and paid out. Could you please advise on the nature of your current issue if you are verified and paid? 

The 5 weeks withdrawal time is indeed unacceptable and we did urge the casino to resolve the matter as soon as possible. 

Hello Hartman1992, 

Are you paid or not? So what is your complaint? 

Sorry I been a little emotional it is allot of money for me.

I been losing allot before I thought this was a trustworthy casino.

Never the less they are scamming and ripping there players I won 4.700 euro 5 weeks ago they paid me 2500 pretty fast.

The rest they won't pay and not reply on anything of my mails

See attachment they not even replying of any of my emails thanks to this forum they get exposed.

I just was in the chat support they to told me everything was FINE. Just need to re-withdraw and there was an error.

I withdrew to bank so let's see.I hope it can last my dissapointment :(

Hello Hartman1992,

The Casino Representative informed us that you will be paid out by the end of this week. Do update us if you get paid or let us know on this thread if we should assist you further and we'll contact them again. 

Hello Hartman1992,

We've got the following information from the Casino Representative regarding your case: 

"The player has been paid.  However, due to the recent fraud group from this region the account has been closed."

Could you please confirm that you have been paid out? 

Hello Hartman1992,

We still have not received your confirmation. Please let us know. 

Since we haven't heard from the player we'll mark this case as Resolved. 

Hello I won 12.500 euro 2 weeks ago with this casino I verified my account waiting on my first payment of 2500 euro!

The casino is silent and telling me to wait. I sent a email to the finance team and they are never responded. 

Could you pleas take a look at this?

Hello Winner20231,

Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you?

It has been sent.

Hello Winner20231,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

Hello Winner20231,

We've contacted the casino representative once more regarding your issue. Keep you posted on this thread. 

Is there an update?

Hello Winner20231,

We haven't received a response from the casino representative thus far. As soon as we hear back we'll update you on this thread. 

Hello Winner20231,

The casino representative got back to us and informed us that they are still looking into your account session. They'll update us as soon as they hear back from their risk management team. 

They paid me 2500. I am waiting for the next payment.

Hi  Winner20231,

Happy to hear that you received first installment. Hope that next one will come very soon. 

Keep us informed.

Thank you.

Hi Benjamin I have sent numerous emails to Magical Wins support and received not a single reply. Please can you assist??