Hello Lottie48,
We have to ask if you mean Magic Wins Casino or Magical Spin Casino?
Please send us your Casino Username via private message so we can notify them about your concerns.
Hi, i have won a big amount of money 11072 usd. I cant reach the casino , i have submited all the documenets but they dont answear me how i can withdrwal the money. Can you guys help me?
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ReadHello Lottie48,
We have to ask if you mean Magic Wins Casino or Magical Spin Casino?
Please send us your Casino Username via private message so we can notify them about your concerns.
3/ 5
1.7/ 5
Magical Spin are not licenced to operate in the UK but continually prey on vulnerable people illegally. Under their licence terms the onus is on them to prevent sign ups from banned jurisdictions but they do absolutely nothing to prevent them and instead advertise profusely on UK websites which spam me constantly.The major issue is my bank called me about deposits to the casino and put my bank account on hold as they were flagged as fraudulent. The majority of the payments have been made to a Virtual office provider and project management company in Sofia, Bulgaria which is not a payment processor or a gambling/casino operation, This is clearly transaction laundering and goes against AML regulations in any country and can be classed as criminal activity. All this could be an error/oversight on their part but they are ignoring a response. I have active gambling blocks on all bank accounts and these payments have been deliberately coded by Magical Spin in a deliberate attempt to contravene such blocks.As per my banks advice I am initially giving Magical Spin the opportunity to remedy this directly by refunding all deposits but no response has been forthcoming. I have emailed their support team and also the Betrust complaint email address found on their licence seal but am being completely ignored which is incredibly frustrating and unprofessional.
P.S. they have clearly seen my emails as my casino account is closed as requested but they are just not bothering to reply. I have attached details of the company website in Sofia,Bulgaria where my money has been processed to. I have not received any office service from this company. As I said this may be an honest error by Magical Spin and I would hope they will now take the opportunity to address it responsibly and put it right.
This may well be but their licence provisions clearly state the onus is on the operator not the player to block such sign ups. Aside from this the more serious issue is that I have responsibly added gambling blocks on my bank accounts yet they have transaction laundered the deposits as non gambling transactions which is done to deliberately contravene such blocks. This has been flagged by my bank as illegal activity and a quick online search shows this is a criminal activity. In fact Wirecard are in court for prosecution at the moment partly due to the fact they laundered online casino transactions through dummy retail and other websites. My transactions have been sent to a company in Bulgaria who have no links to casino provision or payment processing and this is fraudulent under financial law.
Hi Lottie48,
We understand that you are frustrated and unhappy with the current situation, but you should have checked all this before you started playing at this casino. Unfortunately, nothing can be done in this case at the moment and we hope that everyone who reads this post will learn something from this experience.
Thanks for your understanding.
You cannot possibly check whether or not your money is going to be laundered through an unrelated business activity or dummy retail stor prior to joining and depositing at a casino. Impossible unless you are some kind of cyber fraud mastermind! You also very much hope that your deposits are blocked when you have gambling blocks on an account and that they are not going to be illegally bypassed by the operator. Bank fraud department are now dealing with the matter.
Hello Lottie48,
We agree that you can't know if you're going to be scammed out of money or not, but if you look at the Terms and Conditions and see that they don't have a UK license, that's a clear sign that you shouldn't be investing your money in that casino. As we said above, there is nothing we can do in this case, unfortunately.
Hope that Bank fraud department will resolve this case for you.
Hello Winner20231,
We have sent an email to Casino Rep to inquire about your second payment.
We will keep you informed.
Thank you.
Hi jackie12,
Casino Rep got back to us and said that he got the information that you will haven't been verified, but they claims that it will be soon. Also told us to advice you to check your email, once it will be done you will get a confirmation.
Please let us know when it's finished.
Thank you.
Sorry I verified my account.
Only now they blocked the country Norway
Error details
Provide the site owner this information.
I got an error when visiting www.magicalspin.com/.
Error code: 1020
Ray ID: 7ab63d5f2e62b51d
Country: NO
Data center: osl01
IP: 79.135.24.2
Timestamp: 2023-03-21 12:36:18 UTC
Now I am waiting for me to reply the email and they DON"T my money is in the account.
Seems like they blocked Norway in total!
Could you help me recover the money.
Hello jackie12,
We just got an update from Casino Rep that you need to write to [email protected] or [email protected] and request a withdrawal.
Unfortunately, Norway market has been closed.
Please let us know if you succeed.
Hello Winner20231,
We're delighted with that news! Enjoy your winnings
We'll mark this complaint as resolved.
Hello. Can you help me with MagicalSpin casino, please? I made deposits and received payments for a long time. Everything was fine. But now I can't access their page online. Login failed! System error! I don't know why that is. Maybe they just don't want to pay me EUR 206.06, which I deliberately won. Thank you for your attention.
Hello Bogdan Sarakovskij,
Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to find out what is happening with your account, and why you can not log in?
Thank you.
Hello Bogdan Sarakovskij,
We are still waiting for your credentials. Please send us via private message so we can help you by reaching out to Casino Rep.
Thank you.
Hello Winner20231,
Casino Rep informed us that the market has been closed for Norway, so that's the reason why you can not enter the site.
As we know you confirmed that you've been paid right on time, if we are not mistaken?
Could you tell us please what about 1000 Euro, is that part of the withdrawal?
Thank you.
Hello Winner20231,
We will reach to Casino Rep again and inquire about this matter. Once we hear back we will let you know.
Keep an eye on this thread for any update.
Thank you.
Hello,
Nice that I find this website you seem to do allot of good things, I hope you can help me with my issue.
As you can see magical spin has allot of issues with many players. They won't pay or are to late with payments.
I played there and won 12.500 euro. MS paid me my first 5.000 euro
After that there was a delay after delay. Never paid me untill.
They just stopped paying me
"
Hello Tomtomguy43,
Welcome to LCB and thanks for reaching out to us.
Please provide us with your casino username via private message.
Hello Winner20231,
We are still without any update about this matter. We will send them a reminder in hopes that we can get some useful information to be able to help you.
Keep you posted.
Thank you.
Hello Bogdan Sarakovskij,
Could you please send us your Casino Username via private message so we can check what is happening with your account with Casino Rep?
Thanks in advance.
Thanks for the update! We will mark this case as resolved..
Hello Winner20231,
We will contact Casino Representative on your behalf and see if we can escalate this matter. We will try to help you out to the best of our ability. Keep posted on this forum thread for updates!
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