CASINO CLOSED: LimoPlay - Play in luxury!

Welcome! We're glad we could help. :) 

I played here Once,and once only if I could rate this -10 stars I would,this casinos game selection is almost OMG. lol There chat is almost always holding...... and wait for it holding.... and holding...and no one there! Finally I GOT A LIVE person! Well decided to "try the free chip" WELL... they said "no we don't have that one" BUT.. if you deposit I have a GREAT bonus for you!  yeah okay SURE! Ugh hugh so no... F- stay far far away! DON'T WALK RUN!

Hello LimoPlay Direct Casino Rep! I would like to comment that LimoPlay Casino is not fair and does not honor their bonuses, offers, statements, etc. The casinos rating is well respected, but there is some improvement and understanding on their behalf. First, I was informed that they do not have no deposit bonuses, as I tried to use the LCB link for 10 Free Spins-Exclusive on sign up. Since, the rating was great, I thought that I should still deposit and play. So after consulting with the Support 2 Rep about minimum deposits, I was informed the the minimum deposit was 0.05 BTC and I would receive 100% bonus + 50 spins. Afterwards, not wanting accept that offer, the Chat Rep stated that if I deposited over 0.01 BTC, as a welcome bonus, my account would be credited for 50% + 30 Free Spins. He told me to contact him after the deposit was made. I made a deposit of 0.012 and tried to contact chat again, and Support 1 Rep connected the Chat. After I told the Rep that the deposit was made, but my account was not credited for the 50% + 30 Free Spins, I did not receive an answer. I attempted to connect to Chat again, and the Support 2 connected, and stated he did not tell me that. Please see the attached chat session. The Rep admitted that he/she made a mistake, and after it was proved what I was told, he/she refused to honor the agreement. Then I was told I would not receive the credit. Finally, the Rep went ahead I credited me with the 50%, but not the 30 Free Spins.

Please know that I do not mean any harm, cause any confusion, or slander the Casino.  I just feel that the entire ordeal was not fair to me after I made the deposit was told to make.

Thank you

My Username is:  [email protected]

Your message has been forwarded to the casino rep along with your username. Hope they'll reply shortly.

Thank you, Melissa!

Dear Player,

hope you are doing great,

your account was credited with 30 freespins.

Sorry for any inconveniences with our casino.

Have a nice day!

Best Regards,

LimoPlay Casino Team

Hi LCB,

I'd like to lodge a complaint against LimoPlay Casino because they have stolen all my legit winnings of 11,038.73 EUR as per attaches screen.

OK, let me explain the situation from the begining. I have an account with them as player & affiliate. I have been playing there since last year (August, 2016) and have never had any problems with deposits, cashouts, etc. till now. Last week (12.07.2017) I deposited and played and was very lucky that day, and hit big win (arounf 11k euro) and requested cashout. After that, I contacted the Live Chat to process my payments (as I did usually) and they said: "we had technical issue,.. " After that, I contacted them after one hour and they said that all my winnings had been confiscated becuase I had broken their T&C. I asked what point of the T&C I broke? They said, I was an affiliate and couldn't play, and they referred me to their T&C with such statament. But, I did read the T&C before and after playing very thoroughly and fortunately made screenshots that showed that such statament that "affiiliates can't play" had not existed. Simply, they add this sentence after my big win to have an excuse not to pay. Please find relevant screen and also link to web browser (bing.com) that saved thier T&C in cashe from 12.07.2017. LINK: http://cc.bingj.com/cache.aspx?q=https%3a%2f%2fwww.limoplay.com%2fterms-and-conditions&d=4753542664752155&mkt=en-AU&setlang=pl-PL&w=cQwE5gr6E6NxqSFmStCM8zufsGzFWPsA

My issue was also raised at askgamblers.

I kindly ask you take actions against the casino management since its very unethical and unfair behaviour.

Looking forward for fast action from you.

Adrian

Sorry to hear that Adrian. The casino will be notified and we hope the rep will reply here shortly with the explanation. Please provide me with your casino username in the meantime. 

sent in PM

Thank you. The casino has been informed. We'll keep you posted. 

Still no reply from the casino. We've sent another reminder. Hope they'll get back to us soon. 

Hi FSG,

The casino informed us that their decision is final and they won't change their decision. They need to tell us when they added the sentence about the affiliates. Keep you posted. 

Hi MelissaN,

Thank you for getting back to me. This is not acceptable what they are doing. I have proved that they changed their T&C after I won the money just because they don't want to pay the money. This simply shows the original T&C: http://cc.bingj.com/cache.aspx?q=https%3a%2f%2fwww.limoplay.com%2fterms-and-conditions&d=4753542664752155&mkt=en-AU&setlang=pl-PL&w=cQwE5gr6E6NxqSFmStCM8zufsGzFWPsA (12.07.2017 - when I won the money). It only confirms that they are liers and cheaters. As you can see they have no even one proof to be right in this dispute. This is unacceptable, I deposited, I won and I'm eligible for the money! This is my final statement.

@LCB, I kindly ask you to ban their casinos (BroAffiliates) and remove your seal of approval from their website since they rip off players without any scruples. I assume your portal is fair and honest to players & affiliates, so please strict actions towards these bastards from BroAffiliates (LimoPlay, BetChan, Play.Casino).

If they have right to say "we will not pay you blalalala" we have to kick them out from the industry very fast.

Thank you for your feedback. We are sorry you are having issues with LimoPlay. However, we can't blacklist them until we have the evidence. We always hear both sides before we make a decision. The casino has been informed and we are waiting for them to get back to us and tell us when the terms were changed. Please be a little bit more patient, we are trying to help you and sort out this issue. We're also trying to get Alena reply on this thread and communicate with you directly. Thank you for the understanding. We'll keep you posted. 

Hi again FSG,

Could you please tell us if you signed up at LimoPlay through your own affiliate link? 

Thank you. 

lcb do you have update waiting to here before playing

Hi,

No, I haven't registered through my own affiliate link. It's technically impossible, since you have affiliate account under your player account. So, first I became player and then activated my affiliate account, back in 2016.

Btw, please check Limo T&C in the archive :)

http://web.archive.org/web/20170707105019/https://www.limoplay.com/terms-and-conditions

Best reagrds,

Adrian

Dear Adrian,

We decided to check your issue again and will get back to you soon.

Best Regards,

LimoPlay Casino Team

Hi,

How log will it take? The case is very simple: I was eligible to play and win money (as per original T&C as of 07-12.07.2017), and it should be solved immediately. I'm waiting for your fast action.

Dear Adrian,

Please confirm that you received the money and complaint is resolved now.

Best Regards,

LimoPlay Casino Team

Hi All,

Good news, the winnings have been paid! I'd like to thank you to LCB and LimoPlay for commitment and understanding. There is no more question, I think the issue is resolved now.

Btw, got info that they have new management that will let affiliates to play and win money in their casino.

Keep it up!

Best reagrds,
Adrian

That's very good news. Thank you, Alena, for your help. We are happy for you FSG. Glad we could help you. 

Cheers! 

Casino is closing and players are being migrated to BetChan.