Not true, I did have a withdrawalable balance. I am attaching the screenshots. It shows it was approved and I needed to submit for verification. I did so and still have nothing!
Limitless Casino Support and Complaints Thread
- Started by
- Limitless_Casino
- Casino Rep 65
- last active 3 days ago
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Limitless
100 Spins
No Deposit Bonus - Exclusive
LCB100 code
-
- Replied by
- Lakelannsmom
- at Sep 11, 23, 09:18:48 AM
- Newbie 7
- last active 11 months ago
-
- Replied by
- Lakelannsmom
- at Sep 11, 23, 09:23:30 AM
- Newbie 7
- last active 11 months ago
-
- Replied by
- Limitless_Casino
- at Sep 13, 23, 06:16:08 AM
- Casino Rep 65
- last active 3 days ago
Hello Lakelannsmom,
We hope that you're well.
The Fraud & Risk Team reviews the uploaded documents on the following day. At the moment of review, you unfortunately had no withdrawable balance, hence the procedure was not initiated.
Once again, these requirements are in place so that players do not have to wait for their accounts to be verified due to the number of requests. Players with withdrawable balance have priority.
Thank you for your understanding.
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- Lets Get Boosted
- at Sep 14, 23, 02:49:42 AM
- Newbie 4
- last active 6 months ago
So, this is BS. I go through the non-deposit bonus, then suddenly the rest of the money gets yoinked as I'm in the middle of auto-spinning the last few spins, so then it takes $1 out of the balance and suddenly I was $1 short to withdraw. I talk to support about it, and of course I get the run around of "Oh it's the coupon reversal system, its max cashout." that was never disclosed to me, and that they can't comp back $1 because its "impossible." Whatever, I go to blackjack and win a hand, so now the balance is $51 and can now be withdrawn. But now I need to do verification. I submitted my documents, but NOBODY in support actually answers any questions. I asked how long verification normally takes and I get a generic copy-paste "eh we'll get to it" essentially. Then I'm ignored for the next hour. I close and reopen chat to ask someone else seeing as the last "representative" didn't want to answer any more questions that I had.
So I want to know how long my verification is actually going to take? Since nobody in support seems to respond to anything with an actual answer. Just ambiguity, or completely ignoring me.
Another question I have is that if I can't trust you guys to be honest with me on a no-deposit bonus that never stated a max cashout... in what world would I ever actually deposit money with you guys? I'm seeing other people posting in here that it's taking 10+ DAYS to get a verification on an ID check? What kind of BS is that?
Now it comes down to not only am I going to get my $51, but now how am I ever going to actually trust your casino? You guys have more complaints here than some of the sketchiest casinos I've come across. I had to come here to type up this because your "customer support" just IGNORES people and doesn't answer any freaking questions. So now it comes down to a level of trust. I don't trust your site as far as I could throw it. Any inkling of legitimacy that you had, has been 100% lost with me. I will never deposit, but I do want my winnings. Thanks.
Also I'll add attachments so that way you can see my withdrawable balance here since someone else had to take screenshots to prove they had money too, to be safe that it doesn't suddenly "mysteriously" disappear.
Edit: I spoke to a customer service agent named "Nash" who informed me it takes 5-7 business days for an ID verification to be approved. This is incredibly misleading from your "10 minutes MAX" cashout timer on your home screen which I'll be sure to also include here. Your casino is very deceptive at the way you guys communicate things to your patrons. Something that again, makes me have zero trust in your casino or your procedures. So if you ACTUALLY do cash me out, we'll see what changes from then on. But as it sits, VERY misleading bonus, VERY unresponsive chat, and a VERY long wait to get "verified" from a kyc procedure that requires 3 pictures.AND YOU GUYS SHOULD PROBABLY DISCLOSE THE $50 MAX FROM THE BONUS, AS WELL AS THE $50 MINIMUM CASHOUT, SO THAT LESS PEOPLE HAVE PROBLEMS LIKE THIS.
Also, hire some competent support agents that actually want to answer questions.
Username: o****
Since I know you might actually ask for that. -
- Replied by
- Berks
- at Sep 14, 23, 04:18:23 AM
- Mighty Member 4535
- last active 10 months ago
Hello Lets Get Boosted,
We are very sorry that you are frustrated by this situation related to the time required to verify your account. We cannot know with certainty how much is needed, but we know that once your account is verified, the casino pays out very quickly. We will ping Casino Rep to inquire about the verification time to be approved.
Keep you posted.
Thank you.
-
- Replied by
- Lets Get Boosted
- at Sep 14, 23, 06:00:52 AM
- Newbie 4
- last active 6 months ago
Yes, I am frustrated by the situation related to the time to verify, but what frustrates me more is that a lot of other people on here have had issues as well because of not disclosing certain parts of the bonus to the patrons, as well as having to resort to a forum rather than their own customer service team. When reading the terms for the bonus that was provided to me, nowhere was it listed that it was $50 max cashout. I'm not looking to make money off of them though, I totally understand having a limit on such a thing, because some people like to abuse such things. However, not disclosing it prior is the issue. When you have hundreds of dollars on your account (bonus or real) and suddenly it becomes 50, you kind of get put on edge. On top of all of that, I was lied to and ignored by customer service. I mean good for them if they pay out quickly, but the things that I have encountered have completely soiled the reputation of this casino to me. All of that being said though, I greatly appreciate your concern and you pinging them for me. Thank you very much.
-
- Replied by
- Limitless_Casino
- at Sep 14, 23, 08:37:22 AM
- Casino Rep 65
- last active 3 days ago
Hello Lets Get Boosted,
We hope that you are well.
Thank you for taking the time to share your grievance with us here, we see that you have a lot of uncertainties, so we will do our best to clear them all. However, we do feel that most of the questions would have been avoided if you have took aside more time to get introduced with the website and the Terms of the Casino.
To start off, whenever a player claims a bonus, the Terms of said bonus are clearly presented in the Cashier at the very moment the bonus is redeemed. The max cashout limit is, of course, visible in this section. Also, Coupon Reversal, the action where the system deducts balance that is above the cashout limit, is also presented in the General Terms & Conditions, to which all players agree upon signup.
https://limitlesscasino.com/terms-and-conditions
7.10.b. "Unless otherwise stated in the promotion, the Player may withdraw a minimum of $/€/AUD50 and a maximum of 5x the value of the free chip bonus. The Player understands that the Casino will clear the excess funds from the User Account after the Player is paid the maximum withdrawal amount stated in the free chip promotion."
Regarding our Instant Withdrawals, let me assure you that they are in fact, instant. Given that you have knowledge of online casinos, you are most likely aware that even the sketchiest of casinos, as you say, have a mandatory verification procedure. Once the Verification procedure is completed at Limitless Casino, you become eligible for our Instant Withdrawals and from the point on, every payout is processed within 10 minutes.
As our agent Nash said, the Verification procedure does take 5 to 7 business days, however, it depends on the documents a player submits. If the submission is incomplete or the quality of the documents is subpar, the Verification procedure is extended.
Nonetheless, rest assured that our Fraud & Risk team will review your documents and if the Verification is sucessful, you will receive your winnings within minutes.
Thank you for your understanding and patience.
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- RoshawnNeal
- at Sep 18, 23, 04:22:54 PM
- Full Member 236
- last active 14 hours ago
@Limitless_Casino,
Hey there,
Hope you are well I sent you a private message with an issue I have about my account status. It still has restrictions on it and I have had all of the others in this brand cleared and reset with no restrictions and VIP status restored. Can you possibly check this for me please? My username is RORO3290 for all of the brand, Thank you and have a nice day!
-
- Replied by
- Berks
- at Sep 19, 23, 02:50:43 AM
- Mighty Member 4535
- last active 10 months ago
Hello RoshawnNeal,
We will inform Casino Rep regarding your concerns. We hope that you will get updated as soon as possible.
Keep you posted.
-
- Replied by
- Limitless_Casino
- at Sep 19, 23, 09:17:28 AM
- Casino Rep 65
- last active 3 days ago
Hello RoshawnNeal,
We hope that you are well.
Thank you for reaching out to us!
We have replied directly to your private message. Please check your inbox.
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- adrenalin112
- at Oct 02, 23, 11:20:31 AM
- Sr. Newbie 15
- last active 13 days ago
Hello Limitless rep, Ive been absolutely frustrated that Limitless has made me deal with this first withdrawal since May 25th.
I requested a payout, and was told that I needed to pass verification first, which meant submitting my ID credentials & selfie via email to banking. Which i did promptly via email as advised by one of their agents, and then again in June because I had not received a single reply from Banking/Finance regarding my verification being in process or complete.
Having just about given up, and not wanting to just get upset on a consistent basis due to the lack of adequate service by limitless, i decided to wait a bit longer until i reached out again. Over a week ago, I entered the web chat and communicated with an agent, no update was provided, but I was given new instructions on how to submit my ID and selfie photos, and i was also provided a KYC link for the site. Which I again, promptly uploaded all of the required credentials, received confirmation that It was sent and that I should hear back within 48 hours. its been well over a week now, and nothing.
Please assist with my withdrawal.
-
- Replied by
- Berks
- at Oct 03, 23, 02:08:25 AM
- Mighty Member 4535
- last active 10 months ago
Hello adrenalin112,
Could you please send us your Casino Username via private message and we will notify Casino Rep in order to help you with this issue?
Thank you in advance.
-
- Replied by
- Berks
- at Oct 03, 23, 03:09:47 AM
- Mighty Member 4535
- last active 10 months ago
Hi adrenalin112,
Thank you for sharing your account details. We will notify Casino Rep about your concerns.
Keep you posted.
-
- Replied by
- Limitless_Casino
- at Oct 03, 23, 06:42:01 AM
- Casino Rep 65
- last active 3 days ago
Hello adrenalin112,
We trust that you are well.
Please note that we have reached out to our Fraud & Risk Department regarding the status of your Account Verification.
We are happy to inform you that your account is now fully verified!
Please accept our apologies for any delays, as they are a result of the sheer volume of requests coming to our Fraud & Risk Team.
Thank you for your understanding and Good luck playing at Limitless Casino!
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- adrenalin112
- at Oct 03, 23, 08:22:40 PM
- Sr. Newbie 15
- last active 13 days ago
Limitless_Casino wrote
Hello adrenalin112,
We trust that you are well.
Please note that we have reached out to our Fraud & Risk Department regarding the status of your Account Verification.
We are happy to inform you that your account is now fully verified!
Please accept our apologies for any delays, as they are a result of the sheer volume of requests coming to our Fraud & Risk Team.
Thank you for your understanding and Good luck playing at Limitless Casino!
Kind Regards,
Limitless Casino Management
Well, thanks for being able to at least make progress and take 1 step forward.
However, the frustrations with this casino that is dragging their feet, as they have little to no interest in issuing payouts, continue on....
I received an email earlier that verification was complete and advised me to go ahead and submit my request for withdrawal. Which did and also responded with confirmation to the subsequent email.
Shortly after, I received another email, requesting the verification deposit be made.
Promptly, I once again, completed the actions requested of me.
Once the deposit page was updated to paid status, I sent a screenshot of the confirmation page via email, and advised that the requested deposit was complete.
That was hours ago.
Since, then, my deposit does not reflect in my balance.
My earlier request was cancelled and my balance lowered to $50.
I just now spoke with a support agent on live chat, and was rudely told to just submit again and wait.
Along with the support person telling me that its a different team so its not his fault. Then the support person ended the chat while i was typing my reply to ask another question.
Rated:3.2/ 5
-
- Replied by
- Berks
- at Oct 04, 23, 03:02:22 AM
- Mighty Member 4535
- last active 10 months ago
-
- Replied by
- Limitless_Casino
- at Oct 05, 23, 01:30:48 AM
- Casino Rep 65
- last active 3 days ago
Hello adrenalin112,
We trust that you are well.
As we are able to see, your first withdrawal was successfully finalized. Allow us to congratulate you on your win!
Please let us know if any additional assistance is required.
Good luck playing at Limitless Casino!
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- Stephaniejann
- at Oct 07, 23, 02:09:47 AM
- Newbie 7
- last active 6 months ago
Hello I am hoping to get some help with account verification. I have been waiting sense Sept. 24th. I uploaded them through the portal as well as sent them through email. I just get the same response each time I ask. Please allow 3-5 working days for the process to complete. Banking will reach out to let you know your accounts confirmed. Being October 7th and plenty of days past the 5 working days, I still have not heard anything. Hoping this forum and way to communicate will help resolve the issue. Username: Stephaniejann
-
- Replied by
- Berks
- at Oct 07, 23, 05:13:12 AM
- Mighty Member 4535
- last active 10 months ago
Hello Stephaniejann,
Thank you for sharing your concerns with us. We will notify Casino Rep in order to speed up this process.
Keep you posted.
-
- Replied by
- Stephaniejann
- at Oct 08, 23, 01:51:46 AM
- Newbie 7
- last active 6 months ago
Thank you so much. I still haven't had any luck and upon checking with live chat I still am getting the same generic response. No conclusive endpoint or date insight other than them saying the time frame is 5 working days, which is funny because we are clearly way past 5 working days. And yet they still give me that as an answer. It is disappointing. Wish they took a more personalized approach to this matter.
-
- Replied by
- Berks
- at Oct 08, 23, 09:41:44 AM
- Mighty Member 4535
- last active 10 months ago
-
- Replied by
- Stephaniejann
- at Oct 09, 23, 01:44:21 PM
- Newbie 7
- last active 6 months ago
I got an email today. I have been denied my payout, account verification and my funds have been deducted my account balance. Banned me from ever winning, receiving payouts from any coupons they offer. Please read over the emailed response and my statement and questioning g in my response. I have hope the casino rep can help get this issue resolved.
From limitless casino in response to account verification request and payout:
Hi Stephanie,
Hope that you are well and safe.
Unfortunately, your winnings from the free promotion have been removed as there is one more account created on the same IP address for free promotions only.
General terms and conditions for free promotions:
7. Bonuses and Promotions
Specific bonus and promotion rules supersede any General Bonus and Promotion Rules contained in this document.
Only one promotion may be applied at any one time to any one Player, unless otherwise stated.All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e., university, fraternity, school, public library, or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant.
Promotions cannot be combined unless otherwise stated.Kind Regards,
PhoebeBanking Limitless
Your request number: 3662475
My response:
do not understand, and am confused. So another player at my address has been verified and granted winnings from a free promotion/s. I followed the registration procedure and correctly input all of my personal information and details when creating my account. I followed the coupons bonus terms and promptly sent in supporting documents when requested. I'm the only resident currently located where I live and my understand of what an i.p. address is or how this effects whether or not me as a player can be denied winnings or payout when I followed and kept my end of the terms 100%. Now being told that I am not only being denied the payout but that the funds have already been deducted from my account without being able to respond or inquire doesn't seem fair or right. So I can't recieve winnings from any free or matched bonuses of any kind? For as long as I have my account indefinitely with you? Registered and verified players are only allowed if someone else has never been granted a free bonus using my internet address. Aren't those things public and change all the time. Is there no route or understanding that having submitted my identity documents and not having multiple accounts or coupons/free bonuses show that I am using the casino as an individual and in good faith. Is this the case for all players at limitless casino across the board? Is there a way to reconcile this issue and end with perpetuity?
Rated:3/ 5
-
- Replied by
- Limitless_Casino
- at Oct 10, 23, 05:31:51 AM
- Casino Rep 65
- last active 3 days ago
Hello Stephaniejann,
We hope that you're well.
Thank you for reaching out to us.
We are sorry to hear that your winnings have been voided, however, the Terms & Conditions of Limitless Casino have been applied correctly in this instance.
According to the Terms & Conditions, any bonus can only be claimed once per player, household, or IP address unless otherwise is stated by the specific terms of the promotion. Given that a member of your household already claimed and withdrew winnings from a no-deposit welcome bonus, the withdrawal could not be finalized.
We do have to mention that at the moment, you are not able to receive and cash out from no-deposit promotions, however, this will change at the moment you make your first deposit at the Casino.
Thank you for your understanding.
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- Stephaniejann
- at Oct 11, 23, 09:46:12 AM
- Newbie 7
- last active 6 months ago
You are incorrect. No member of "my household or residence" is verified and or have made no deposit withdrawals. My son k_jr. who uses my address and stays sometimes has played and withdrawn but only from deposited crypto. He said he has never sent you any identity documents or won off of any of your no deposit bonuses. He has only withdrawn from deposited crypto withdraws. No other person and or people are a resident, or residing in my household. Nor use my address or home residents for mailing purposes, identity purposes. Do you have a name you could privately provide me that has sent you identity documents and withdrawn no deposit bonuses that has my address. Because it's now more of a security concern for me, if this is truly the case.
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- Replied by
- Stephaniejann
- at Oct 14, 23, 01:32:52 AM
- Newbie 7
- last active 6 months ago
No one withdrew a no deposit welcome bonus from your casino from my household... You must know this now, because my son reached out, (the only other person who shares my address), and confirmed he has not sent you documents, been verified or withdrew from a no deposit welcome bonus. You previously stated, "Given that a member of your household already claimed and withdrew winnings from a no-deposit welcome bonus, the withdrawal could not be finalized", as reason. So after my son got it confirmed he wasn't the person and asked who else has withdrew from a no deposit bonus from our household. And stated the I had asked him and told him this incident and details. After quite a long wait and being asked to send his documents in to verify his account, even though he said he didn't need or could not be verified because there was nothing from a free bonus to withdraw, he was was told that my fund were denied because of,"ip sharing". So which is it? I would like to add I was told in an automated message when trying to reach chat support prior to registering my account, that if I am having troubles connecting to you casino to use a VPN. Which is exactly what I had to do and was using when I won that playing that welcome free bonus and also when registering my account initially. If there common ip address compares to other players than that would be because I was using the service I was told to use. I apologize if this seems like a long message for a support threaf, but I was hoping to get this resolved here and not have to go to the complaint process. Look forward to your response
-
- Replied by
- Berks
- at Oct 14, 23, 03:38:01 AM
- Mighty Member 4535
- last active 10 months ago
Hi Stephaniejann,
We will forward your concerns to Casino, but our advice is to speak with Casino Rep through their official email or live chat in hopes that you can resolve it in shortest possible time.
Thank you in advance.
-
- Replied by
- James Heusser
- at Oct 14, 23, 04:01:31 PM
- Full Member 206
- last active 20 hours ago
Going on 2 weeks and you still haven't validated Lacy Fincel This will be the 4th of 10 of documents that she sent you because the first three complete sets weren't good enough for you even though they were good enough for all the other casinos under anden🙄🙄 I saw the picture she sent you last time and they were clearly visible without even having the zoom in on them So somebody at your banking department needs to get some glasses
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- Replied by
- James Heusser
- at Oct 16, 23, 11:50:17 AM
- Full Member 206
- last active 20 hours ago
WHAT THE FLYING FUCK IS TAKING SO LONG WITH LACY FINCEL'S VALIDATION? WHO THE FUCK IN THE BANKING DEPARTMENT IS SO GOD DAMN BLIND THAT THEY CAN'T READ TEN. DIFFERENT. FUCKING. PICTURES OF HER AND HER ID? ARE YA'LL FUCKING SERIOUS? Nevermind. Ya'll take your time. I was sick of this shit 2 weeks ago when you stole her fucking 2000 dollar payout and now i'm fucking done. Ya'll wanna sell information 2 can play at that game. TAKE AS LONG AS YOU LIKE.
-
- Replied by
- James Heusser
- at Oct 16, 23, 08:07:39 PM
- Full Member 206
- last active 20 hours ago
This is me asking for limitless to be out on probation. They have slow played and stalled for 2 full weeks regarding the validation of one of my referrals. They have received NUMEROUS pictures of all necessary documents and still keep claiming they can't quite read them although the rest of their sister casinos used the SAME pictures to validate her accounts. The first time. Now we're on 4 different sets of pictures taken and STILL being ignored and treated like shit. This is after adrenaline wrongfully voided a 2 thousand dollar payout to this woman and claimed she had "multiple" accounts because she works at the apartment complex I live in. This woman has done NO wrong and has gotten nothing but grief and hassle from every single one of their casinos and after they stole her 2 grand payout I thought that would be enough nut apparently fucking not.
The disrespect you have shown a woman that could theoretically have me end up homeless is disgusting and i want something done about it. Thanks.
-
- Replied by
- Berks
- at Oct 17, 23, 01:34:05 AM
- Mighty Member 4535
- last active 10 months ago
-
- Replied by
- James Heusser
- at Oct 17, 23, 01:58:21 AM
- Full Member 206
- last active 20 hours ago
-
- Replied by
- Limitless_Casino
- at Oct 17, 23, 02:00:39 AM
- Casino Rep 65
- last active 3 days ago
Hello James,
I hope you're well.
Please note that Mrs. Fincel's documents were once again reviewed by the Fraud & Risk team, the pictures provided are not of sufficient quality for the verification procedure to be completed. The relevant ID information is not clear and visible nor can the ID photo be matched clearly with Mrs. Fincel.
The F&R team has promptly informed her by e-mail 4 days ago to submit images of higher quality so the verification procedure can be completed. The Team has now reviewed and approved the newly sent documents as the quality was acceptable.
We would like to thank you for your patience and understanding and would like to remind you that the verification procedure takes time and cannot be rushed.
Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- Adrian Padilla
- at Oct 22, 23, 10:37:04 PM
- Newbie 2
- last active 11 months ago
-
- Replied by
- Berks
- at Oct 27, 23, 04:58:26 AM
- Mighty Member 4535
- last active 10 months ago
Hello Adrian Padilla,
Thank you for sharing your experience and opinion with all LCB members :)
Wish you luck in further entertainment.
-
- Replied by
- Kellie072087
- at Oct 27, 23, 08:18:23 AM
- Full Member 205
- last active 1 day ago
-
- Replied by
- Joncgross
- at Oct 27, 23, 08:26:10 AM
- Newbie 1
- last active 11 months ago
-
- Replied by
- Oqasem0001
- at Nov 08, 23, 07:17:31 AM
- Sr. Newbie 19
- last active 4 days ago
LIMITLESS COMPLAINT
Username: Oqasem0001
To whoever this matter may concern;
I am writing this complaint with the hope that whoever is overseeing it and the Limitless Casino; can get a glimpse of how some of its loyal patrons and players get treated and the difficult situations we are put in at the hands of its live chat support agents. I joined this casino back in June of this year and it's safe to say I've been a regular ever since. I frequent the casino on a daily basis and in the short period I've been playing there I've deposited thousands of dollars; tens of thousands even. If I'm including deposits made at it's sister sites as well. None the less I've never not once felt valued or appreciated by its live chat support agents. It's actually quite the contrary. I think this detailed experience below representatively demonstrate the lack of effort and support these agents had when I needed their assistance yesterday and I think it's a great example of the negative effect they can have on the casino, it's reputation and worst of all it's players.Yesterday on November 6, 2023 I created a deposit entry for 10$ at around 4:30 that early evening. After creating my LTC deposit entry I proceeded with the crypto transfer immediately after. At around 7:30 I checked my balance for the deposited funds and nothing was added yet despite having received a notification from my crypto wallet provider that the transaction/ transfer was complete and fully confirmed. So I decided to reach out to the live chat support for assistance. The first agent requested the address the funds were sent to and I provided them. I asked if she needed the transaction I'd as well and proceeded to get that when i noticed a small discrepancy in my transaction/transfer receipt and the deposit entry. Instead of sending over a litecoins amount of .13573215 LTC ;.. I sent over .11573215 LTC
Of course this wasn't done purposefully or willingly, my tablets touch display occasionally will go out of sync and slightly drift to the left for a couple of touches then fall right back into place. Being fully aware of the minimum deposit amount I acknowledged the error and informed the agent of the small discrepancy and apologized. I assume that she also discovered this at the same time as I did cause she sent a message at the same time I did informing me that the deposit was below 10$ and couldn't be processed. She then said that the casino won't process my deposit unless I made another one that was over 10$ which I must say took me with a bit of a shock. I remained calm though and explained to her why I couldn't make another deposit and tried to help her understand how and why this had happened to which she clearly showed no interest at all cause she immediately responded to that with rudely selected out of order parts from the deposit and withdrawal terms and condition. The deposit was in of itself just barely over a dollar short and this type of thing had never been a problem before and so I openly expressed how unsettling this all felt considering how much I've deposited and how often I frequent there. She had no care to empathize or realize my value as a player and at one point emphasized that she had every right to treat my deposit as a lost payment.
From there things just got even more so irritating, cause the agent just kept picking out certain parts of the terms and conditions to throw them out into the chat; but was purposefully leaving out the parts in those same terms and conditions that actually applied. It was evident that she was just twisting the "rules" and terms and conditions of the casino the way she saw fit to justify herself. I couldn't for the life of me believe that a casino rep would approve of this outcome. So I requested the agent connect me to a manager, then eventually the agent told me I could go voice my concerns in an email to [email protected] then closed the chat in my face.
Frustrated as hell at that point, I reopened the chat and immediately requested to speak to a supervisor. I was connected to a different agent this time but I again insisted I speak directly to a supervisor right away and I told her that there was another agent that was misusung the terms and conditions of the casino against me. She asked me what my concerns were so I summarized and explained the situation to her she asked me to hold for a min then eventually returned with a similar response as the first agent. Stating I need to make another deposit of at least 10$ to get my funds. Mind you by this point I was about ready to explode from anger. I expressed my thoughts and politely asked for a supervisor once again. To which the agent inferred to me that "Neither our supervisors can add the deposit that is below $10". When I asked why I couldn't speak to them for myself, and insisted I hear the answer from the manager personally. She responded that I go send an email to [email protected] then she immediately did the support agent signature move and closed the chat in my face.
I can't for the life of me believe any casino rep would approve of these decisions or how this issue was handled (mishandled) nor can I see any type of benefit or positive imact that a casino could have or gain from treating a valued and loyal player this way.
O.O.Q
********
o*********@gmail.com
4.2/ 5
-
- Replied by
- Berks
- at Nov 08, 23, 07:51:11 AM
- Mighty Member 4535
- last active 10 months ago
Hello Oqasem0001,
Sorry to hear that you are encountering such an issue with this brand. We will reach out to Casino Rep in order to check again your account and try to find the best resolution for this matter.
Keep you posted for any updates.
-
- Replied by
- Limitless_Casino
- at Nov 09, 23, 04:01:12 AM
- Casino Rep 65
- last active 3 days ago
Hello Oqasem0001,
We trust that you are well.
Thank you for sharing your grievance with us.
Please note that we have reviewed your account and see that the deposit in question is $8.57. The deposit amount is below the Casino's minimum, which is $10.00 as you have noted yourself. Limitless Casino, being aware of Cryptocurrency volatility and transaction fees, has a deposit tolerance of $1.00. Meaning that a deposit of $9.50 will still be accepted and credited to your account instantly. Given that your deposit is under that margin as well, it was not credited.
The minimum deposit amount of $10.00 is one of the industry lowest and we sincerely feel that it can be met. We must also emphasize that a single $10.00 deposit opens up numerous bonuses afterward which help our players experience our Instant withdrawals. Accepting deposits under said amount of $10.00, affects fair play conditions of all Casino players.
When you turned to our agents on Live chat, you were correctly and politely informed about the status of your deposit. The agent on chat was even kind enough to provide you with the Terms & Conditions, which, if we may point out, are correct and relevant to the incident. We do have to apologize, however, the Terms & Conditions are visible at all times and available to every visitor exactly because there is no room for individual interpretation and apply equally to all users. This is the very reason we invite all players to carefully read the Terms before playing as this way, we can provide a streamlined and user-friendly experience.Nonetheless, as a one-time exception, your deposit will be credited to your account. Please note that any future deposits that do not meet the minimum requirement will only be credited once another, valid deposit is made.
Thank you for your understanding.Kind Regards,
Limitless Casino Management
4.2/ 5
-
- Replied by
- James Roofer204
- at Nov 30, 23, 04:48:17 AM
- Newbie 14
- last active 16 days ago
Hey limitless you guys did one of thee lowest things I've expienced yet.. I completed my wagering from the loyalty spins, like I have countless amounts of times previous to it. Except this is the first time I've ever been left with 49.99 I notified chat support and they couldn't convince me that I was as Dumb as they think. Many times I've noticed the jump from hundreds to 50? Not all the time sometimes it lands on 48. 49 47.. cause well let's face it you pray that someone using auto spin. Anyway these not so loyal rewards often convert before the player can catch it.. however 49.99 is a new one for me. Not only that but I was given multiple excuses as to what happened. Bottom line is when ur done ur wagering completed and at max cashout. A notifications should pop up saying completed! Or Hurraaaay !! maybe.? Probably not in this lifetime. Not when ur ego is telling you ur better then everybody say hey guys Look at this clever way to pull the rugg from under degenerate gamblers. Without anyone to tell me I cant.. well im glad u saved yourself that 50usd cause me an 9 others who easily spend 1000 each a monthly are only sticking around till these free spins run out..
anyway it was a disappointing eye opener to say the least. And the way ur boys undermined my intelligence real classy. And I'll be glad to let everyone know that you do pay out but there's also some shady strings being pulled around there
you might fool the fans
but you cant fool the players..
-
- Replied by
- Berks
- at Nov 30, 23, 06:38:46 AM
- Mighty Member 4535
- last active 10 months ago
Hello James Roofer204,
Sorry to hear that you are encountering this misleading.Would you like us to reach out to them in order to inquire about this case?
Thank you in advance.
-
- Replied by
- Complaints Moderator
- at Dec 09, 23, 04:12:29 AM
- Super Hero 1655
- last active 28 days ago
Hello James Roofer204,
Would you like us to reach out to them in order to inquire about this case?
-
- Replied by
- James Heusser
- at Dec 09, 23, 06:07:50 AM
- Full Member 206
- last active 20 hours ago
James Roofer204 wrote
Hey limitless you guys did one of thee lowest things I've expienced yet.. I completed my wagering from the loyalty spins, like I have countless amounts of times previous to it. Except this is the first time I've ever been left with 49.99 I notified chat support and they couldn't convince me that I was as Dumb as they think. Many times I've noticed the jump from hundreds to 50? Not all the time sometimes it lands on 48. 49 47.. cause well let's face it you pray that someone using auto spin. Anyway these not so loyal rewards often convert before the player can catch it.. however 49.99 is a new one for me. Not only that but I was given multiple excuses as to what happened. Bottom line is when ur done ur wagering completed and at max cashout. A notifications should pop up saying completed! Or Hurraaaay !! maybe.? Probably not in this lifetime. Not when ur ego is telling you ur better then everybody say hey guys Look at this clever way to pull the rugg from under degenerate gamblers. Without anyone to tell me I cant.. well im glad u saved yourself that 50usd cause me an 9 others who easily spend 1000 each a monthly are only sticking around till these free spins run out..
anyway it was a disappointing eye opener to say the least. And the way ur boys undermined my intelligence real classy. And I'll be glad to let everyone know that you do pay out but there's also some shady strings being pulled around there
you might fool the fans
but you cant fool the players..
This is exactly what I was trying to bring to your attention the last 3 days.
-
- Replied by
- Complaints Moderator
- at Dec 10, 23, 05:52:01 AM
- Super Hero 1655
- last active 28 days ago
Hello James Heusser,
Can you provide us with your casino username/ID for Limitless Casino via private message and we will reach out to them to assist you?
Thanks.
4.2/ 5
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