Limitless Casino Support and Complaints Thread

Hello Kellie072087,

Thank you for sharing your details with us. We will ping Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Any updates ? Still can't get my withdrawal! This is ridiculous 

Hello Kellie072087,

We haven't got a feedback from their side due to weekend. We will remind them and we are sure that you will get a response as soon as possible.

Keep you posted.

Thank you.

Hello Kellie,

We trust that all is well.

Please note that we have reviewed your account and as we can see, your withdrawal was successfully finalized.

We do have to apologize for the delay you have experienced due to technical issues.

Of course, as always, we are at your service and we will try to make sure such difficulties are kept to a minimum.

Thank you for your understanding and good luck playing at Limitless Casino!

Kind Regards,

Limitless Casino Management

Limitless is accepting deposits but when you try to request a payout/withdraw- there is no option available, not Bitcoin, litecoin, nothing. When I asked support, they said they are updating their system. They will accept deposits but refuse to payout

Hello Chixenlegs80,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

I am experiencing the same issue with Brango currently!!!!!!! Frustrated!!!!! 

Hello Kellie072087,

We have already contacted Casino Rep due to this issue. Once we hear back we will let you know.

Keep an eye on this thread for any updates.

Thank you.

Hello friends and valued players,

We trust that you are well.

Please note that at the moment, we are experiencing delays and interruptions with crypto transactions due to an issue with the main cryptocurrency wallet.

The Wallet's Tech Team is working diligently on resolving the ongoing issue. 

Please rest assured that all pending deposits will be credited at the moment the issue is resolved. Also, we guarantee that all pending withdrawals will be finalized instantly as soon as the issue is sorted.

Thank you for your trust, understanding and patience.

Kind Regards,

Limitless Casino Management

I've had a withdrawal sitting stuck for over 24 hours now, was told at first that it was due to system maintenance and have been told several different anticipated times u til it's fixed, all of which have passed.  No issue with making a further deposit while waiting though.  Super frustrating also is that I can't use my loyalty reward due to the pending ( authorized) withdrawal. 

I've been told by support chat that payments are processing now, but I need to be patient for an undetermined period of time, when asked for a time line was told "soon".  I thought this was going to be as soon as the system was back up?  No response to my emails. Limitless frustration. 

Hello candace lorenzo,

Could you please send us your Casino Username via private message and we will reach out to Casino Rep to inquire about this matter?

Thank you in advance.

Hello candace lorenzo,

We are still waiting for your account details. Please send us  via private message to be able to help you.

Thank you in advance.

i wanna coplain over my last deposit..


2023-07-25 07:48:06$57.52Deposit

Event:AlphaPay - BTC - Deposit - Transaction approved

Crypto:bc1q824etdf6whxz9cryvh06dm0p7ujk6ca6yxyms8Amount:0.0019731Invoice:847986Transaction ID:8bcf916e68fcf9888bb574d9ad46b264948887807bf73b613b6967cd5588a0f2

Balance after transaction:$377.33

then i play it trough and then it removed the bonuses from the game =

2023-07-25 11:04:55$-230.44Withdrawal

Event:Coupon Reversal - Withdrawal - Transaction approved

Coupon Reversal

Balance after transaction:$287.98

Then it only maxcahs outlet, so ill ofc made whitdraw

Dear jimmi rasmussen,

This email confirms the receipt of your Payout Request via Bitcoin.

To finalize your Instant Withdrawal, please confirm the following Payout Request Details, by replying to this email:
Username: moralensvogter
Amount: $288.00
Recipient Bitcoin Cryptoaddress: 3AieRQKhkDDt4vQMbmyDWtAhEdqrdV6oaq

As soon as we receive your reply, we will start the Instant Withdrawal procedure. We thank you for your continued patronage and are always available, should you need any assistance.

Kind Regards,
Limitless Accounts

24/7 Customer Support
https://limitlesscasino.com
E-mail: [email protected]
Verification Code:
1000013584

And then it was denyed cause they said still neede to pay about 31 $ for the free spins

Hello,

Hope you are well. 

We regret to inform you that your withdrawal request has been rejected.

Please keep in mind that the bonus amount is not withdrawable. Make sure to leave the bonus amount on your account upon requesting a payout so it can be removed.

For more information, please contact our support team through live chat.   

Please resubmit your payout request and do not forget to reply to the new confirmation e-mail with your cryptoaddress. Thank you in advance!

Regards,

Payments Limitless

And that i dont understand cause the casino allready had removed the bonuses..
and ill told that both to payout officer and the support but they just kept saying i missed 31 $  more…

and then i ofc tryed to win the 31$ and that then resultet in loosing it all..

but how can i be denyed when ill only have 287.98
cause if i shut have payed 31$ i shut have 319,19$

and thats just all wrong they wnat me to pay more bonus after it allready are removed, then i just file they just want me to lose…
not really a very good feeling…

and tryed to talk to serverial supports there all keept closing Down the conversation when i had explained it all but… didnt wanna awnser were the 31 $ then was when all bonuses was removed….
just really bad supporting  :/

soo ill ofc just feeling that they want me to lose.... 

sooo all in all just a really bad experience... :( :( :( 

Hello moralensvogter,

We will ping Casino Rep in order to clarify this case for us. 

Keep you posted for any updates.

Thank you.

Hello moralensvogter,

We hope that you are well.

Please note that we have reviewed your account and found the transaction you're referring to.

With your deposit, you have redeemed the 501slam deposit boost. This promotion added an extra 501% boost to your deposit with an additional 125 free spins. Your total bonus amount came up to $319.43. According to the Terms & Conditions of Limitless Casino, to which you have agreed upon joining, the bonus amount serves for wagering purposes only and cannot be withdrawn.

https://limitlesscasino.com/terms-and-conditions

At the moment you have met your wagering requirements, due to the max cashout limit of the bonus, an excess of $230.44 was removed from your balance. This means that an additional $88.99 had to be removed prior to your withdrawal in order for the full bonus amount to be removed ($319.43 - $230.44). 

At the moment your withdrawal request was denied, your funds were returned to your account and you have decided to continue playing.

We hope the explanation provided shares more light on what has exactly occurred on your account. Of course, should you need any additional information, please do not hesitate to contact us at any moment.

Kind Regards,

Limitless Casino Management

i wanna coplain over my last deposit..


2023-07-25 07:48:06$57.52Deposit

Event:AlphaPay - BTC - Deposit - Transaction approved

Crypto:bc1q824etdf6whxz9cryvh06dm0p7ujk6ca6yxyms8Amount:0.0019731Invoice:847986Transaction ID:8bcf916e68fcf9888bb574d9ad46b264948887807bf73b613b6967cd5588a0f2

Balance after transaction:$377.33

then i play it trough and then it removed the bonuses from the game =

2023-07-25 11:04:55$-230.44Withdrawal

Event:Coupon Reversal - Withdrawal - Transaction approved

Coupon Reversal

Balance after transaction:$287.98

Then it only maxcahs outlet, so ill ofc made whitdraw

Dear jimmi rasmussen,

This email confirms the receipt of your Payout Request via Bitcoin.

To finalize your Instant Withdrawal, please confirm the following Payout Request Details, by replying to this email:
Username: moralensvogter
Amount: $288.00
Recipient Bitcoin Cryptoaddress: 3AieRQKhkDDt4vQMbmyDWtAhEdqrdV6oaq

As soon as we receive your reply, we will start the Instant Withdrawal procedure. We thank you for your continued patronage and are always available, should you need any assistance.

Kind Regards,
Limitless Accounts

24/7 Customer Support
https://limitlesscasino.com
E-mail: [email protected]
Verification Code:
1000013584

And then it was denyed cause they said still neede to pay about 31 $ for the free spins

Hello,

Hope you are well. 

We regret to inform you that your withdrawal request has been rejected.

Please keep in mind that the bonus amount is not withdrawable. Make sure to leave the bonus amount on your account upon requesting a payout so it can be removed.

For more information, please contact our support team through live chat.   

Please resubmit your payout request and do not forget to reply to the new confirmation e-mail with your cryptoaddress. Thank you in advance!

Regards,

Payments Limitless

And that i dont understand cause the casino allready had removed the bonuses..
and ill told that both to payout officer and the support but they just kept saying i missed 31 $  more…

and then i ofc tryed to win the 31$ and that then resultet in loosing it all..

but how can i be denyed when ill only have 287.98
cause if i shut have payed 31$ i shut have 319,19$

and thats just all wrong they wnat me to pay more bonus after it allready are removed, then i just file they just want me to lose…
not really a very good feeling…

and tryed to talk to serverial supports there all keept closing Down the conversation when i had explained it all but… didnt wanna awnser were the 31 $ then was when all bonuses was removed….
just really bad supporting  :/

soo ill ofc just feeling that they want me to lose.... 

sooo all in all just a really bad experience... :( :( :( 

Hi moralensvogter,

You already got the answer from the casino rep. Please refer to the previous post.

THEN TELL ME HOW CAN YA THEN REMOVE ALL MY WIINNIG AND STILL WANT ME TO PAY FOR FREE SPINS, ITS NOT RIGHT

soo only the damn max. cahs out is back.... that its also the free spins ya have ya have removed... cause you CANT just remove the one of the bonuses or what you call it cause you DONT know what win is from were !!!! so WHY WAS IT DENYED!!!!!
AND then i tryed to win THIOSE EXTRA  31$ your say i STILL OW after !!! its just totally WRONG SO TY FOR MAKING ME LOSE ALL THE WIN I HAD there !!!

soo damn stupid to say you have removed the bonuses AND THEN DENY MY CASHOUT!!!!! 

AND HOW THE F you want me to win anymore when YOU GODDAMN removed THE BONUS HALLOOO !!!!

all other casinos first remove the bonus when the cashout goin to be made !!! cause i had the money undtill you REMOVED em !!! 

so yyou denyed me my win cause, year i DONT KNOW cause you removed so i only had MAXCASH OUT,,, its menig that the bonus is finish !!!!!

soo its your fault ill LOST all the win NO matter what you say

and its my first damn win in the casino and soo  there iss SOOO damn meny problems over 31$ even when you had removeed all the win i had made !!!!

The casino rep will review your case once again and get back to you. 

Hello moralensvogter,

We trust that you are well.

Thank you for your understanding and patience while waiting for our reply.

Please note that the initial removal of excess balance on your account is done automatically through the system at which point your balance was set to the max cashout limit for the bonus. This is normal system behavior. However, given that the entire bonus amount has to be removed prior to the withdrawal, additional funds had to be removed manually.

At no point was your entire balance removed and you were able to have the remaining bonus amount removed and have your withdrawal finalized as there was enough balance on your account for said action. You were, of course, allowed and able to continue playing in order to increase your balance and meet the cashout limit without the remaining bonus amount. 

Given that no additional funds were removed from the Casino's side, we have to state that we are not responsible for the subsequent depletion of your balance.

We hope the explanation is clear and understandable enough.

Kind Regards,

Limitless Casino Management

I have been waiting to be verified by limitless casino it said 3-5 business days and I have still heard nothing but automated emails with promotions I have sent in my uploads 3 times ..

Hello Jordan2023,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello Jordan2023,

We are still waiting for your credentials. Please send us  via private message so we can help you by reaching out to Casino Rep.

Thank you in advance.

Hello Jordan2023,

We will be closing this complaint due to inactivity of submitter.

I am trying to resolve a issue involving a deposit bonus code that I contacted support about and was told it doesn't apply even though it clearly did and then received an email about it ago a month with the same code!? I've contacted support multiple times and was told sorry we don't have a bonus chip code but feel free to use a cash deposit code on next deposit! Not very appropriate and not impressed. If you could help with this I would appreciate it thanks.

Hello Scottyj03,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

I get the same email like 3 times a week and every time I try to use it its invalid or denied. Why keep sending them at all if we cant use it. btw I get the same email from Yabby which doesnt work either

Hi Raditc,

Casinos send mailers to all their users' list. That's why you need to read bonus T&C to make sure you are eligible for the offer. It is a pain when you realise that you got the offer you can't use. There should be a selection of users who can claim it. 

I have been tryin to collect my winnings since last Thursday, it showed that I could redeem it and I just needed to do the verification. I did the verification and still can’t even get a response of any nature from limitless customer support. Can anyone helpjQuery34107372121398150467_1693417692644

We notified the casino. Hope they'll sort it out soon. Please also let us know once you receive your winnings. 

Thank you so much! I will hopefully hear from them soon & I will let you know!

good morning everybody. Today it's been over 10 days since I uploaded documents to this casino to make my withdrawal and I just don't have any updates on my account. they ask for 3 to 5 days, but I'm already waiting for 10+. I would like help from the LCB team with this problem. my login is: passinialba

Hello Lakelannsmom,

We hope that you are well.

Can you please send us your Limitless Casino username directly to our inbox so we can review your account and request?

We will treat your request as our top priority!

Thank you.

Kind Regards,

Limitless Casino Management

Hello albapassini,

We trust that you're well.

Please note that we have reached out to our Fraud & Risk Department and we are happy to say that your account has now been fully verified!

Congratulations!

Please make sure to check your inbox and also to verify your email address!

Should you need any additional assistance, please do not hesitate to contact our Customer Service!

Kind Regards,

Limitless Casino Management

I have been playing at Limitless Casino for quite some time now. I have honestly never really had anything negative to say about them until here recently. I am not sure what is going on but lately I have been getting treated very poorly. I'd reach out to customer support just for them to either completely ignore me in chat. They would come on to chat not even greet me and just automatically close the chat. A lot of times they are very argumentative and can pretty much careless with what I may have to say. That is very rude and disrespectful. I am a paying player alone with everyone one else we are the reason why you guys all have jobs so without us where would you be obviously not working. So that is one thing that you may want take into consideration. Now I had redeemed a deposit bonus which was for 60 free spins with a minimum of $25 or more deposit for code 60BOOGIE. I made a $38 deposit and for some odd reason I never received my spins. I have never had this issue before since I have been playing here so I honestly couldn't tell you what went wrong. It has been nothing but a huge battle with customer support trying to get this resolved and it's obviously gotten no where. I have been told that there's nothing free that can be processed to my account, I have been told that the code wasn't redeemed until after my deposit was made then it was cancelled. Which no that is not correct it was redeemed before I had made my deposit and I am not sure what went wrong. When I reached out the agent said that she would process the spins to my account and asked me if I was okay with it. I said if course just as long as I can get my spins and it's not going to be asking for another deposit. She said no it won't. I go to check and she lied to me there were no spins and it was clearly asking for another deposit so I cancelled it. I don't understand why they feel the need to be argumentative when they should be focusing on getting the issue resolved. As I have already mentioned I have never had to face this issue before so I honestly can't tell you if it was some sort of error on my end or the casinos end. Either way don't accuse me of doing anything that I didn't do I don't care what your system says because I obviously can't see it for myself and they have been dishonest with me one to many times how do I know if I am being told the truth. So at this point I have made it perfectly clear that either my 60 free spins need to be processed or my $38 deposit needs to be refunded and I don't care how it has to be done.i definitely deserve better and will be more than happy to deposit elsewhere as this is totally unacceptable. I have already filled two complaints with outside sources as well as placed a review on Trustpoilit I really hate to be like this but you guys have pushed me to my limits 

Hi MizEvans,

Please provide me with your casino username and we'll notify them about your post. 

Hi MizEvans,

We are still waiting for your credentials. Please send us via private message so we can inquire about your issue.

Thank you.

Hi MizEvans,

Please send us your account details  via private message to be able to help you.

Thank you.

I still have heard NOTHING on my verification or my withdrawal! Can someone help today makes 2 weeks!

Hi MizEvans,

Please send us your account details  via private message to be able to help you.

Thank you.

Hello Lakelannsmom,

Could you please send us your Casino username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you in advance.

My username is ******** 

I would appreciate any help. This has been more than ridiculous.  It clearly states that verification takes 3 to 5 days but apparently not for me. 
 

thank you for your help!!

Hello Lakelannsmom,

Thank you for sharing your issue with us. We will ping Casino Rep in order to help you with this matter.

Keep you posted.

Limitless has horrible service the reps cut off chats with no answer and not to mention no good bonuses and the site doesn't hit all all anymore !!! Done !!!

Hello Lakelannsmom,

We trust that you are well.

Please note that your account was reviewed by our Fraud & Risk Department regarding the status of your account verification.
As you are most likely aware, due to high volume of verification requests, we have implemented a new, much easier and quicker verification system where a user is able to upload the necessary documents directly on the website. However, the system has certain requirements in place so that accounts with priority could complete the verification procedure in a timely fashion.
One of these requirements is that a player must have withdrawable balance on the account in order for the Verification procedure to start. Otherwise, the procedure will not be initiated. On the date the documents were submitted from your side, you had no withdrawable balance on your account hence the procedure was not initiated.
We hope that you understand that this requirement is in place in order to expedite the withdrawal procedure and to prevent unnecessary delays due to the long waiting queue.

Thank you for your understanding.

Kind Regards,

Limitless Casino Management