Limitless Casino Support and Complaints Thread

My documents have been excepted and account has been verified as of Monday. Yesterday and today, they continue to ask me to send my id, username and the current date to prove my identity. Can you please check on what the problem may be. My user id is buggars 

I'm unable to make a withdrawal because I'm the cashier because it's saying my account still needs to be verified. This is what I received on Monday

Hi Christine,

Hope that you are well and safe.
 

Thank you for providing the required documentation. We’ve finalized the review and comparison of the documents and are happy to report that your account status is Fully Verified.

The best thing about being verified is that you are ready to experience your first Instant Withdrawal. We are very proud of our nickname: The Instant Withdrawal Kings, and we promise to uphold it. From now on, you will be able to receive your winnings within minutes, once a day – forever.

To finalize a withdrawal request or for any further assistance, please contact our award winning 24/7 Customer Service team. 

 

Kind Regards,
 

Documents Limitless
 

I've done everything I need to do 

Update on Limitless Casino.

It's been 7 days and I still haven't been verified. How do they expect people to want to play at their site if this is how they do business?

I agree. I've never had to do this much work at any other casino. They're consistently giving me the run around. 

Hello buggars,

Thanks for reaching out to us. We will notify Casino Rep about this issue and will let you know when we get some update. Keep you posted.

Hey mel duncan,

Please send us your Casino Username via private message and we will forward that to Casino Rep in order to try to speed up the process. 

Thank you.

Hello buggars,

We hope that you are having an enjoyable day.

Please note that your account has been reviewed and the following has been established.

Your account was successfully verified on the 17th of January and our Fraud & Risk Department has informed you of this fact by email. However, the reason for your withdrawal request being denied is because you were unable to reply to the Payout Confirmation email sent from the Casino. This is a mandatory step before the finalization of any instant payout as it guarantees the security of the withdrawal and account security.

The Representative has informed you of the requirements needed to complete the email address change so that you may finalize your first withdrawal at Limitless Casino.

We apologize for any inconvenience encountered, however, we hope that you understand that our players' security is top priority for us at Limitless Casino.

Thank you for your patience and we hope that you will encounter no further problems and complete the first of many future withdrawals!

Kind Regards,

Limitless Casino Management

I have countless email confirmations, and I have proof. Your departments have asked me to change my email and I complied, and sent confirmations from that email. I am so confused by all this i don't know what to do. Last night I received this message from you guys, 

Christine,

Hope that you are well and safe.
 

To secure that we, in fact, are in contact with the original account creator, we need to complete a re-verification process. We need you to provide:

- A selfie picture of you holding your ID document with a text note, containing:
 

a.“Limitless Casino”

b.Current date

c. Username

Please send the requested document from new email address you want to use.

I did exactly this. Approximately 15 minutes later, i received this email , 

Christine,

Hope that you are well and safe.
 

To protect you and your personal data, to secure paying off your winnings in a secure way, we must request the following before we can change your email address:

• Selfie picture of you holding your ID document, as well as a small note with the following text:

a. “Firefox Casino”

b. [Today’s Date]

c. username

I am so confused, who is the Firefox Casino? However, i have complied and done what was asked. 

What's next

I wrote you just now. Thanks for your help!

Is there any word? Limitless support is ignoring my emails now

It would be nice if limitless appreciated their depositing players ....they will never give a bonus or spins even after numerous clean deposits ....not to mention they definitely have no perks either ...not good at all for players to not feel appreciated 

Hello mel duncan,

We have sent them a reminder email so we hope that they will get back to us as soon as possible. Please keep you posted.

Hello Mel Duncan,

We hope that you are well and safe.

Please accept our apologies for the delayed reply, our Banking Department has only now managed to review your account.

Unfortunately, during the review, we have noticed that you have registered multiple accounts at Limitless Casino and claimed multiple free promotions without ever making a deposit. This is a serious breach of the official Terms & Conditions of Limitless Casino as a player is allowed to have only one account at the Casino.

https://limitlesscasino.com/terms-and-conditions

5 USER ACCOUNT
5.1. Opening a User Account

b. "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void."

Unfortunately, due to the violations made, the Casino had no other option but to void all winnings made from the free promotion. In the email you have received from Limitless Casino, the username of the account you are still allowed to use is provided.

Should you need any additional assistance, please do not hesitate to contact us directly at [email protected]

Kind Regards,

Limitless Casino Management

Yeah the above BS is what they emailed me. The only account I ever opened with them is the one for which I was trying to collect winnings.

It appears someone else had used my info to open several accounts with them but it wasn't me - that or they're making stuff up. They say I have an account called "edge2much", which sounds like.... something.

Anything to keep from paying people out. It took almost two weeks and prodding from the kind people at LCB for them to "find" an excuse to shut me down 

Anyone and everyone should take note: Limitless Casino will do whatever possible to not pay out.

Hello Allykatt66,

Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative?

My username is Allykatt66

Hello Allykatt66,

Thanks for sharing your credentials with us. We will notify Casino Representative about this issue, and hope that you will get a quick reply to your post. Keep you posted.

Hello Mel,

We hope that you are well.

We are of course, not happy when player's winnings have to be voided due to a breach of the Terms & Conditions, however, this is something that as a Casino, we are obliged to do in order to maintain fair play conditions for all active users. We can always understand the disappointment that come as a result.

Having said that, please note that the Limitless Casino has full documentation and evidence of the violation made. Our Establishment is a legitimate one and the reason the evidence hasn't been published is in order to protect your privacy. Nonetheless, should you wish to receive said evidence in a private message, we will be happy to oblige. 

We take pride in having Instant Payouts where our players are actually paid! The only requirement is that the Official Terms & Conditions, that are visible to every single visitor of our website, are followed.

Kind Regards,

Limitless Casino Management

I've been trying to get verified on limitless casino for weeks. I have a withdrawable balance. Please help me. I've sent them numerous emails already to avail. User name is Stacymoore111 thank you

Hello Stacy Moore,

Thanks for reaching out to us. We will notify Casino Rep about this matter and once we get a response we will let you know. Keep you posted.

Hello Stacy,

We hope that you are well.

Please note that there is no account with the username Stacymoore111 registered at Limitless Casino.

To discuss the details of your account verification, please contact us directly by email.

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

I apologize. Stacymoore1114 is my username 

I've been trying to get verified on limitless casino for weeks. I have a withdrawable balance. Please help me. I've sent them numerous emails already to avail. User name is Stacymoore1114 thank you

Hello Stacy,

We trust that you're doing well.

Thank you for providing your account username.

We have contacted our Banking Department and inquired about your account verification status. From the information we have received and by reviewing your account, we see that you have been successfully verified and that you completed your first instant withdrawal at Limitless Casino.

Hopefully, only the first of many more to come! Congratulations!

Should you need any additional assistance, please do not hesitate to contact us directly at [email protected].

Kind Regards,

Limitless Casino Management

Hey limitless I'm having trouble getting in touch with any support team for account verification. 

Jdwoody42086

Hello Jordan Davis, 

We will notify the casino representative. Keep you posted. 

Hello Jordan Davis, 

We have been informed by the Casino Representative that they are currently out of office due to a holiday in their home country. Rest assured, you can expect to receive a response from the Casino Representative tomorrow.

Hello Jordan,

We hope that you are enjoying your day.

Please note that we have reached out to our Banking Department regarding the status of your verification. Upon checking, it has been confirmed that no documents for account verification have been sent from the email address you have used to register your account.

Please note that in order to successfully verify your account, you need to send the following:

- A copy of your ID, Passport, Driver's License, or any other government issued ID;

- A selfie ( A photo of yourself) holding your Identification document;

Also, please note that due to the overwhelming number of account verification requests, accounts without withdrawable balance will not be taken into consideration.

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

Hi, I've been trying to verify my account but [email protected] keep responding with an automated message. Username is rimaaa

Hello rimaaa,

Thanks for reaching out to us. May we ask you what documents you submitted to Casino in order to verify your account?

The verification process, depending on the Casino, can take up to several working days.

"In order to provide fast payout, prevent fraudulent actions and secure the safety of all financial transactions, The Casino may request the proof of a Player's identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documents when withdrawing credits. Should a Player provide false documents or fail to provide any documents whatsoever in the course of the 2 weeks period, the Casino reserves the right to lock the Player's User Account and/or cancel any payout."

If you did everything that is required, please send us your Casino Username via private message and we will notify Casino Rep to check your account in order to find a quickest resolution.

Thank you for your cooperation.

Hello rimaaa,

How is your case progressing?

Did you manage to verify yourself?

Looking forward to hearing from you.

Can't get a hold of limitless casino 

I been trying to contact u guys not sure how to withdraw or verification process I emailed my documents but not sure if I emailed the rite place or not

Hello rimaaa,

We will consider this case as Resolved due to inactivity of submitter.

Hello Fatty84,

Thanks for reaching out to us. May we ask you what documents you submitted to Casino in order to verify your account?

Requirements are:

1. The front and back of a Player’s driving license or any other official government-issued photographic identification.
2. The Player’s utility bill (for example gas, electricity, water or telephone) with the Player’s name and the address a Player has previously registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

The verification process, depending on the Casino, can take up to several working days.

"In order to provide fast payout, prevent fraudulent actions and secure the safety of all financial transactions, The Casino may request the proof of a Player's identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documents when withdrawing credits. Should a Player provide false documents or fail to provide any documents whatsoever in the course of the 2 weeks period, the Casino reserves the right to lock the Player's User Account and/or cancel any payout."

If you did all the steps we will notify Casino Rep about this issue.

Thanks for your cooperation.

Hello Fatty84,

We are waiting for an updates from your side regarding this matter, so we can reach out to Casino Rep in order to help you.

I've been waiting on account verification for 2 weeks now I won playing promotion, I made a crypto verification deposit and submitted documents over and over again with no response. This has been long and tedious. Username Fatlady54 

Hello Fatlady54,

May we know what documents you have submitted?

Verification requirements according to their T&C:
 

1. The front and back of a Player’s driving license or any other official government-issued photographic identification.
2. The Player’s utility bill (for example gas, electricity, water or telephone) with the Player’s name and the address a Player has previously registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

If you did all the steps we will reach out to them and inquire about your issue.

Thanks in advance.

Hello Fatty84,

We will be closing this complaint due to inactivity of submitter.

Limitless casino Bitcoin deposit not showing up 

Hello Pearl Caver,

Could you please send us your Casino Username via private message so we will get in touch with Casino Rep about your deposit?

Thank you.

Hello Pearl Caver,

We are still waiting for your username in order to get in touch with the casino representative and inquire about your missing deposit. If you would like us to assist you in this matter, please send your username via private message.

Hi, 

I have been waiting for over 2 months to have my account verified. I've sent all required documents and whenever I try and contact them I get an automated email response.

Can you help me? 

Thanks, 

Rima

Hello Pearl Caver,

We will close this complaint due to the inactivity of the submitter.

Hello rimaaa, 

We are sorry to hear about the issue. Could you please send us your casino username via private message.

Hello rimaaa,

Thank you for providing us with your credentials.
We will notify casino rep about this issue and will get back to you once we get a response. 

Hello rimaaa,

We hope that you are well and safe.

Please accept our sincerest apologies for the delay you have experienced regarding your Account verification. The documents you have sent have for some reason went straight to our spam mailbox and we had no insight into said emails. 

We are now happy to say that as the emails have been recovered, our Fraud & Risk Department reviewed your documents and successfully verified your account. To finalize your first withdrawal, please contact our Customer Service by sending an email to [email protected].

Thank you for your understanding and we wish you the very best of luck!

Kind Regards,

Limitless Casino Management

Limitless is not redeeming the LCB codes as they should and this is ridiculous 

Hello Kellie072087,

May we know which LCB code is in question, and we will check with Casino Rep?

Send us please you Casino Username via private message so they can check your account in order to help you.

Thank you.

Hello Kellie072087,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.