Limitless Casino Support and Complaints Thread

Hello Kellie072087, 

The issue has been resolved. 

Please note that each code can only be redeemed ONCE for your convenience.

To claim a code, kindly ensure that your last action was a deposit prior to claiming.

For instance, if you wish to claim the code LCB-SPINS55-MAR at Limitless Casino which is available until April 3rd, please ensure that you have made a deposit before proceeding with the claim.

It is important to note that this rule applies to all subsequent code claims at Limitless Casino. After successfully claiming the code LCB-SPINS55-MAR, if you intend to claim the next available code LCB-SPINS70-MAR, we kindly request that you fulfill the deposit requirement before claiming.

We apologize if the previous posts on our forum threads caused any confusion and appreciate your understanding. Thank you.

I logged into my account tonight and there were 50 spins there available for me to play. I played thru the wager requirement and cashed out $50 Bitcoin. 
BUT THEN they replied with this:
"We're sorry, but your BTC payout request of $ 50.00 USD for Account ID simplecreationz has been declined.
Maximum allowed payouts from Bling reached

We thank you for your continued business and are always available if you should have any questions."

Makes no sense to me at all. It's not fair that I was given a coupon and spent my time and effort to beat the rules attached to the coupon, but I don't get the reward?? 

UNBELIEVABLE!!!! IM BEYOND ANGRY.

Hello Josh McVay,

We are sorry because you are facing this kind of issue.

Could you please tell us has your account been verified?

If you did all the steps before requested a withdrawal, please send us your Casino username via private message so we can get in touch with Casino Rep to inquire about your case?

Thank you for your cooperation.

Hello Josh McVay,

Thanks for sharing your account details with us. We will reach out to Casino Rep to inquire about your issue.

Keep an eye on this thread.

Thank you.

Hello Josh,

We hope that you are well and that you are enjoying your day.

Please note that we have reviewed your account, and unfortunately, we must confirm the original decision made by the Payments Team. 

The bonus you have claimed - BLING, has the terms & conditions clearly stated and visible. In said terms, you may see that the payout limit from the bonus is two times within three months. The main idea behind the free bonus is to offer our players a chance to test the games, have a feel of the instant payouts, and to get an overall feel of the Casino as well. 

From your last, and only deposit so far, you claimed the BLING bonus for 53 times, and as stated in the terms, prior to your last request, you have received two payouts from the bonus. Unfortunately, another payout at this moment is not allowed from the BLING bonus as the three month period still hasn't passed.

Of course, you are able to receive payouts from other promotions during this time.

Please see the terms of the promotion through the link below:

https://limitlesscasino.com/terms?class=bling

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

Hello,

Thats great and all with the Terms and Conditions crap. Here's my point....

Why on earth would a casino place a bonus on someone's account, allow them to redeem it and play thru the requirements, and then tell them after the fact that they are ineligible? 

DONT EVEN PLACE THE COUPON ON MY ACCOUNT AT ALL THEN. Let alone allow me to waste my time playing thru the withdrawal requirements. 

Sure, to someone who works there it probably seems "clearly stated", but from a customers standpoint it is not easy to find the rules for each coupon. The emails rarely if ever have any rules stated in them, and next to the coupon where you can click for more info it's usually not very detailed about what restrictions apply. 

I'm just wasting more of my time even writing all this I realize, but I just want whoever reads this to know that the way it is setup is stupid. I don't care if the marketing department put it on my account or if Jesus did, it's Limitless Casinos responsibility to only place coupons on a customers account that are applicable to that customer. Almost any other casino I've dealt with doesn't give me promotions and then tell me to go screw myself when I redeem them.

but whatever. thanks for the "help".

Hi Josh McVay,

We are sorry that you had disagreements with the Casino, we hope that you will not have any more such problems.

We will mark this case as Resolved.

Thank you.

I need help withdraw my account 

Hello Topcat123,

Could you please tell us if your account has been verified? 

If not, what documents you have submitted?

If you did all the steps please send us your Casino Username via private message so we can inquire about this matter to Casino Rep.

Hello Topcat123,

Could you please provide us with any updates regarding this matter?

Looking forward to hearing from you.

Dear All,

I trust you are well.

I just wanted to express my concerns about this establishment sending false marketing emails and not honoring the terms of the bonus.

 I did not play at limitless casino for a while due to being dissatisfied with the service received. 

My complaint on this ocassion is about a promotional offer I received via email.

I made the deposit as per the terms of the promo but the promotional offer wasn't honored on two occasions.

Support is non responsive and I will not accept a casino that entices a player to deposit and thereafter not honour their side. Players must be made aware of such dinhonest practices.

LCB could you kindly contact the casino support and assist with getting the promotional offer credited.

Username is B*****

Thank you in advance for your consideration and assistance. Take care.

Hello Begavin02,

We will ping the casino representative, so when we get some update we will let you know. 

Hello Topcat123,

Any updates?

Hello BeGavin02,

We trust that you are well.

Your account has been reviewed and we the promotion has been approved and added to your account. 

Please make sure to keep an eye on your bonus level as it may restrict certain bonuses from being applied.

Thank you for your understanding and good luck!

Kind Regards,

Limitless Casino Management

I can't wait to draw my money because it says I need to do a customer verification but there's no way that I can verify everything because I haven't been sent to form or there's nothing to click on and I'd really like to withdraw my money

please help me verify my account 

Hello kimberly Lee, 

Please provide us with your Limitless Casino username via private message. Once we attain this information we will escalate with Casino Representative to help you verify your account. 

my username is Kimberlyl******* I thank you so much

OMG your going to kill me it's kimmy*******

Hello kimberly Lee, 

Thanks for sharing your credentials. We will escalate the matter with Casino Rep. Keep an eye on this forum thread for any official updates.

Hello kimberly,

Hope you're well.

Please note that we have passed your request to our Fraud & Risk Team for review. 

Unfortunately, upon said review, the Team noticed that you have registered multiple accounts at Limitless Casino. Both accounts share the same registered First name, Last Name, Physical address and Date of Birth. 

Sadly, we must inform you that the winnings you have obtained through bonus play have been voided as you have breached the official Terms & Conditions by registering multiple accounts.

https://limitlesscasino.com/terms-and-conditions

5 USER ACCOUNT

5.1. Opening a User Account

b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.

For the details of which account you may continue using, please contact our Customer Support by sending an email to [email protected].

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

I've been playing at limitless for a few months now depositing a time or two weekly and I have a couple of observations. firstly, the support staff is by far the worst I have encountered anywhere ever. More often then not after waiting patiently for a few minutes for your turn the chat is closed with no explanation, reason or help offered. That'll happen three times on average before someone actually responds. I just endured that charming little ritual so I could request a loyalty reward (free spins granted after depositing once on the day of deposit and another set the following day) I was told by my capable and enthusiastic CSR that the loyalty rewards are not a given and are the domain of another department that does not share details of the mysterious process through which they are granted. The support offered by an otherwise decent casino is pisspoor to the point of farce and by far the worst I've encountered. 

Hello Chris Macht,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thanks in advance.

I sent it a couple of days back. I'm not sure that there's much that can be done on my behalf though, it would seem that there's a culture there of little regard for the player.

thanks anyway 

Hello Chris Macht,

Thanks Chris for sharing your account details with us. We will reach out to Casino Rep and hope that he will get back to you very soon with the explanation.

Keep you posted.

Thank you.

Hello Chris,

I hope that you're well.

First of all, allow me to apologize for the delays you have experienced while requesting assistance from our Customer Service through live chat. The chat, once activated, is on a timer and after certain time has passed, it is automatically closed if there is no activity either from the user or agent side. It is often the case that due to the sheer volume of visitors, our agents are not able to tend to all requests timely.

Regardless, this is no excuse for the subpar experience you had on live chat. We will make sure no such delays occur again.

Our Loyalty Rewards are indeed issued by a different department and the criteria for said reward is determined by a number of different factors.

We do hope to improve your overall experience at Limitless Casino so you may enjoy your stay even more.

Kind Regards,

Limitless Casino Management

I have been denied several times when attempting to redeem codes from LCB , and after following the requirements. I play and deposit at times. Today I made a deposit which was my last action and it was denied. The chat rep, told me that i can only get a free chip. Can you please tell me why? This is becoming regular with not just your casino. But if we follow the terms set forth, I feel its only fair that we receive fair play also. I deposit to casinos I trust. And its not fair to offer such bonuses and they are not allowed if ter,s and deposits are made.

Hello 2Late4Me,

Could you please send us your Casino Username via private message and we will notify Casino Rep to check your account and try to resolve this issue?

Thanks in advance.

I'm not sure if this is the proper place to post this but I was wondering if there's any way to get some clarity with limitless casino loyalty rewards? 

Hello 2Late4Me,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

Thank you.

Hello Chris Macht,

We will ping Mikey regarding your question and hope that you will get a clarification very soon.

Keep an eye on this thread.

Hello 2Late4Me,

Hope that everything is well.

Please accept our apologies for the mistake our agent made on Live chat. The agent recognized your request as a request for a chip acquired in the LCB shop, which is not provided through live chat but through the official channels sent from LCB representatives.

Your chip has now been credited to your account, and to avoid any future delays, please specify the bonus code you wish to redeem when requesting it.

Thank you for your understanding and good luck playing at Limitless Casino!

Kind Regards,

Limitless Casino Management

Hello Chris,

Hope that all is well.

Our Loyalty reward program is set to reward all player activity starting from deposited amount during the day, number of deposits, wagered amount, bonuses claimed, etc.

This program is often altered in order to reward the most loyal players accordingly.

Please let us know if you need any additional information about the program.

Kind Regards,

Limitless Casino Management

I'm having trouble getting verified. I sent everything in but only got a confirmation of receipt.

Hello Tliving,

According to their T&C for verification procedure to be valid and accepted you need to provide them with:

9.5.1. The Casino reserves the right to subsequently ask for documents of that kind, at any time, in order to ensure the security of your account. These documents usually include:

1. The front and back of a Player’s driving license or any other official government-issued photographic identification.
2. The Player’s utility bill (for example gas, electricity, water or telephone) with the Player’s name and the address a Player has previously registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

May we ask did you send all of those requirements?

Thanks in advance.

Can I get help with re activating my account sooner then having. To wait 72 hours ? I am missing out on loyality reward 

I've been waiting almost a week for my account to be verified. I've had 50 dollars sitting in there since Monday. You've had my ID pics for 2 weeks. The second set sent on Monday. This is BS. 

USERNAME IS M*******

Hello Madison Meece,

Thank you for reaching out to us.We will reach out to Casino Rep in order to help you with the verification process.

Keep an eye on this thread for any updates.

Thank you.

Hello Madison Meece,

Casino Rep got back to us and said you have been verified, could you please confirm that?

Thanks in advance.

Hello does limitless plan on having any better perks ?

Hello Kellie072087,

Unfortunately we can not know if there will be some changes, but we will reach out to Casino Rep and ask him to reply to your question as soon as possible.

Keep an eye on this thread for any updates.

Hi Kellie072087,

Hope that you are doing great!

We offer fantastic benefits such as weekly payout limits and daily VIP perks. Additionally, our platform provides a wide range of deposit bonuses and an abundance of free bonuses, ensuring our customers receive the maximum benefits possible. We provide our players with daily reward too and you are receiving an email whenever you are eligible for those.

Thank you for your understanding and patience! 

Kind Regards,
Limitless Management

I have tried multiple times to redeem one of the codes pertaining to the current month ie:100!LCB-MAY, not that exact code per say and I will direct this question to the other relative casinos as well as your site is not alone in this matter. I did some reading and it says that you should claim them immediately after depositing and your balance falls below $1, however, it does not seem to matter at what stage I make the request, every single time it is denied. Could you help me understand why?

What daily vip perks 

Hello Jjhambay,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thanks in advance.

Good morning everybody!
I've been trying to validate my account at this casino for 1 week and they simply don't have live chat and basically don't even respond to emails regarding the validation status. I would love to withdraw my winnings!

Login: giuluzia

Hi Giulu,

Please PM me your account username and we will ask for updates on your case.

Giulu, we received your account details and ask for updates on your case.

Keep you posted.

Hello Jjhambay,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hi Giulu,

We hope that you are well and enjoying your day.

From what we can see, your account was successfully verified on May 26th and you have received your instant payout on the same day.

Please let us know if you require any additional assistance and good luck playing at Limitless Casino!

Kind Regards,

Limitless Casino Management