Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Maybe it's my explanation that is lacking because I'm obviously not explaining my issue properly. I know there is a max cashout of 250 dollars. I completely understand and have no problem with this. My problem was that they instantly auto deducted my balance down to 250 while I was still playing the game instead of waiting until I cashed out, and they did this with no notification that it had happened so I was betting rappidly thinking my balance was 5000 when it was 250, 210, 180, 150, 120...etc etc, so within a couple seconds my balance was zero because I was rappidly betting thinking I had a balance of 5000(albeit I could only cashout 250 I know)and then looked at the bottom of my screen and it said my balance was down to 20 bucks lol.  So in a nutshell I thought it was ridiculous that they would just zap my balance down to 250 instantly with no warning in the middle of a game and because of this I blew the 250 in all of about 4 seconds because I was unaware that they touched the "excess" balance over 250 until after pressed the withdrawal button. I think most people assume that is what they mean when they say that the balance over the max cashout will be automatically deducted from a players total balance.  NOT just zap the excess balance in the middle of a game. It makes it too easy to do what I did and accidentally blow through the entire max cashout on accident because who would pay attention to your balance when it's 5000...this is why I was betting large amounts. I was simply trying to make playthru and I knew I could only cashout 250 so my balance wasn't even something I was paying attention to.  As for the $10 dollar max bet....I wasn't trying to break any rule and I readily admitted to doing that and wasn't trying to hide it. If that disqualified my winnings then I could understand that. I just felt it was a dirty move to just zap my balance then let me continue to bet when I COULDN'T POSSIBLY CASHOUT ANYMORE THAN 250....but I kept betting thinking I had a huge balance.  I know you can't do anything about it, but I wanted to explain what I was talking about which I believe was missed somehow 

Thanks for the explanation, dknocks25 and really sorry you lost this amount. However, when you wanted to finish the wager quickly you used the bet that was not allowed according to their T&C and you broke this rule. You need to pay attention to the max bet amount it is very important. 

I do have 2 cash outs pending being delayed for no reason at Lincoln for 1500 bitcoin. Also liberty  for 1500 bitcoin,  something smells bad about those casinos no trusting them anymore.

Marlon 

Please private message me your casino username. We're going to check this out with the casino rep. 

I just got my 2 cash outs on my wallet. I think their customer service are so lazy that they never check really what's going on .I been asking them since monday.

Thank u

Glad to hear that, elim30. Thanks for letting us know. 

Good morning, how are you? a few days ago I played with a no deposit bonus at liberty slots and ended up winning with 170 USD, for account verification I was asked for some documents and a verification deposit, everything was as compliant as in any other online casino, when suddenly to send my driver's license I was asked to send another document, I sent my identity card, and the next day they asked for another document, I explained that I didn't understand why I needed so many documents for a simple check, so today, I received an email informing them that my account did not meet their requirements. I would like clarifications and above all if it is the case that at least return my deposit since the intention is not to pay my earnings by the way!

Thank you very much in advance!

Hi sthayza,

Please private message me your casino username. We're going to notify the casino rep and see what happened. 

sent.

Thanks. The casino rep has been notified. 

hi good day, id been playing on lincoln casino and a verified member.lincoln and liberty always send me no deposit bonus but in terms of depositing the account,im using lincoln slot casino.now as i redeem free spin on liberty slot,i had winnings and met the wagering requirements.the live chat support told me that there is no problem of verifying my account since im already verified in lincoln.so they ask me to deposit 25 with playthrough 1x and i did it and again met the requirements.so the live chat support told me that i can now make a request to withdraw of $50. two days later, the support ask me for some documents and i sent all the documents,same documents i have in lincoln.then after two days i cant open both my lincoln and liberty accounts.and as i checked my emails the support from liberty told me "

I'm contacting you from Liberty SlotsCasino.

I am writing to inform you that your account "LS0660115540" has been closed as your details are listed in the negative Casino database.

This means that you may have played at other casino(s) and are listed there in a negative database. As per our company policy, you are unable to hold an account with our Casino. "

my question is that why you let me deposit a money then telling me that my account is closed.

where is my money?

why i keep playing on lincoln and had deposits but never told me before that i am listed in a negative database?and ehy i am listed?i never make any second account on any casinos.

please return my money,forget the winnings, and also im at top 5 on lcb tournament in liberty,i dont care about it anymore.just retuen the money,its not mine,its just a borrowed money to claim my winnings.i made a mistake of telling my friends that lincoln and liberty slot are good casino.

Good Morning,

I'm really new with online casinos and I have couple questions on the documentation request by Lincoln Casino.

1.  is it standard for Licoln to request documentation before I can make a deposit?

I've attempted to make a deposit 3 times with 3 different and all have not processed so I inquired and I was told to check with my which I did and all 3 banks had record of any transaction with Lincoln therefore they didn't declined the cards at all.  I sent them an email and I got a response requesting for documentation before I can make a deposit which is fine with me, no big deal with validating who I am for security reasons.

2.  One of the documentation items is to provide a copy of the front and back of the credits I will be using but not specific on what is the criteria regarding the full 16 digits numbers on the front and the 3 digits ont the back.  I've sent an inquiry noting that I will only display the last 4 of each credit numbers and none of the 3 digits on the back but have yet get a response.  If Lincoln response the requiring all numbers to be displayed.. Is this also standard and folks really comply? it feels like giving a complete stranger my bank card to spend at will.

Anyways, this website is full of information and find it a great resource.]

Thanks

Hi Usespdx66,

Could you please provide me with your casino username? We're going to notify the casino rep about your post. 

I been an Abbott player at Lincoln. Every Friday I get 10% back from my losses. Meaning the deposits. 

Last Friday I received 31 and some change back. 

I played and made it into a 600 withdrawal today I got an email after waiting from dec 11th so I am told I won't be receiving this amount since it was a bonus. 

This was not a comp,  a bonus, ironically from total of many deposits and 10 percent of my loses 

I have been able to withdraw much bigger amounts from my rebate. 

I think a casino that changes rules is a rogue one. I am an elite player 7 plus years of playing 

Lc0472191381

Isabelle hall gmerek

This was my last withdrawal and ironically I had spoken to my vip host that due to my failing health I was going to close my both account which also I am an elite player at liberty as well 

They have been good to me but in the last couple years it seems like they are having a hard time paying winnings 

I truly am disgusted by this 

I am hoping if  can reach out to you and ask for help 

Thank you 

Hi Sassyisa,

Thanks for bringing this to our attention. The casino re will be notified. Please keep an eye on this topic. 

Hi I want everyone to know liberty is a rogue casino. This is a new version of English Harbor. 

And Dylan seems like an old timer from the old days still working with the old manager so the BS radar is pretty good. I was also a player with English Harbor and frankly they much more ethical than now i am disappointed that he came strong wanting to help then did not have courtesy to even email me back. i will not go back and play in both of their casinos after seven years I am done 

Please be careful 

This should fun .but it's not so this is my experience. 

I think all on line casinos  pretty much follow the same terms and also break their own rules which is sad 

Thank you all 

Happy holidays 

Hi. I am in 100% agreement. They never were this bad. But I guess greed will do that to you. At least you gitaemi explanation from Dylon. I got nothing .

Nothing makessensexwith. They will literally like to your face and they will mekeyou , maybe I am crazy.

I am sorry about your incident. 7 plus years also treatment is terrible and they sound like robots 

The scary thing if you at the names it's same names doubles or more .I don't know how many times nike can win the fruit loops. Hope he gets his money, 

I agree. Is anyone seeing a pattern here with Dylan and the casinos. What want know is one incident ok. Two maybe but this issues are happening to many people so why no one is doing anything .

Issue are always simmilasometimes identical. So what I like to know when someone is gonna get and speak up 

As long this monkey show is going on no one will be accountable , and history will repeat itself. 

I love this site but at some point you must see what is happening here we didn't all form an ally against lincoln or liberty 

They don't like to pay like irs.

If we don't keep them açountablecthis is like going in circles responses are the same. Issyesxalways have away of. Bring the players fault. Dylan need to own it and eat the humble pie. I know wow people might just appriciated that .

Ps. Is he ever a real person ?

Hi Sassyisa,

As I've already explained in a private message most of the casino reps do not work at weekends therefore you haven't got a reply yet. We'll ask him for the update today. 

Dear Sassyisa,

I do hope all is well with you and you are keeping safe. I sincerely apologize for not getting back to you sooner. However there was a tragedy I had to handle.

I mentioned to you via private message that I would review your account. I see that you have been with us for a while and I thank you for bring a part of the Lincoln Casino family! We truly appreciate you playing with us. Sassyisa, the funds you received are no deposit bonuses. This has always been the case and the rules have never been changed. An email was sent to you on the 15th. Three days after you withdrew, explaining the reasons for the steps taken. These are the very same steps which always follow bonuses which are considered no deposit bonuses. And the funds were processed the same day.

One reason they are considered no deposit bonuses. Is that when a player of your level deposits, they claim the bonuses that come along with the deposit. They are then sometimes given specific amounts of funds to play based on deposit history and different account levels. These funds given to play are no deposit bonuses. And are subject to the no deposit bonus terms. Nothing at all has changed. This is how it has always been.

I am sorry that this issue has been a bit confusing. However, our terms have not changed at all. Looking at your account, I see that your account has been well taken care of over the years. We do value you as a customer, as we do value all our customers and try to be as fair as we possibly can going above and beyond always.
I will speak to your host and have him contact you to see how we could best resolve this.

Take care be safe, have a festive and Happy Holiday season!

Best Regards,

Dylan

I have yet to be able to request a withdrawal at Play Croco Casino. It has been going on for over a week and a half. They claim that they needed a verification form. I have sent it in. I just want to be able to request a withdrawal. Is there any way you can help me? 

hi Imachiz2,

Could you please private message me your casino username so we can notify the casino rep and ask about the progress of your verification? 

Hi Imachiz2,

Thanks for sharing the account info with us. The casino rep has been notified and he is looking into it. Keep you posted. 

Thank you.

I am sorry to bother you, again. Do you happen to know when I will hear from the casino rep? Thanks for your time. 

We still haven't heard from the casino rep. We'll send a reminder. 

Thanks. 

I still haven't heard anything. Do I need to do anything on my end? Thanks. 

The casino rep informed us that he was waiting for their Risk department to get back to him regarding your case and that he would update us as soon as he gets all details. 

He will post here. 

I was able to request a withdrawal. Thanks for helping me. 

Great. Thanks for letting us know. Please also inform us when you receive your winnings. 

I received my check today and it was 244.49 less than it was supposed to be. What do I do about this?

What amount were you supposed to receive? We can check with the casino rep about the amount received. 

It was supposed to be 888.14.

Hi Imachiz2,

Thanks for the info. Maybe it is because of currency exchange. The casino accepts $ what currency did you withdraw? 

We'll check with the rep anyway. 

I deposited in USD. 

I don't understand how they can take my deposit in USD and cashout. That makes no sense. 

Dear Imachiz2,

I am Dylan the casino representative for PlayCroco. Thank you for playing with us!
I would like to take a closer look at your account. Is it possible for you to provide me with your casino ID via private message or via this platform if you prefer.

Imachiz2 wagers at PlayCroco are placed in currency. If us dollars are used to make a deposit those funds will be converted into the currency of the casino when the players balance is updated. Likewise when a player withdraws, they withdraw in the casinos currency. If the player is in a territory that does not use the casinos currency. The funds are converted to the currency of the players territory, while being sent to the player.

I would like to examine your account to determine the exact issue. I hope this explanation has helped so far. Have a great evening. And thank you again for playing at PlayCroco.

Best Regards,

Dylan

 I deposited in USD. The withdrawal was 888.14 in a courier check. When I received the check it was 643.65. It makes no sense. If I deposited in USD, I should receive my money in USD. I didn't deposit. I have sent you private messages with the info you asked for. Thanks. 

I still haven't heard anything. What have you found out?

We'll send a reminder to the casino rep. 

Dear Imachiz2,

I hope all is well.
I have responded to the private message you sent me.
Please let me know if there is anything further at all I can assist you with. Have a great rest of the week!

Best Regards,

Dylan

So I want everyone to know liberty and lincoln casinos vendors have  double charged my account by $860 dollarsi have two debit cards that I use and this morningy account was a negative of $458

I have emailed both casinos and I have not received ammny response 

I am livid 

So so much for the most honest and awesome casinos 

No more I will get the police and my bank is already involved 

This one is on me . I should have walked awaywhen an organization have no ethical conscious, and they can't even called themselves a casino then it's she on me  food luck. If any coming sense walk away 

Hi Sassyisa,

We can check with the casino rep. Please private message me your casino account number and email address so the casino rep can look into your account and tell us what happened. 

I am new to LCB and as a new member I browse the site and there's so much to see I was super excited and decided to start off by joining my first tournament free roll in doing so I decided to sign up with Lincoln Casino. So I went through the process of signing up as a new player validated my email address and went to sign in but it wouldn't let me. so I chatted with a representative which told me that my account was closed due to a third-party Merchant and I was not able to sign up again and no further explanations were given and I'm really bummed out. So I guess you could say I giving a bad review for Lincoln Casino.

Hi imommy,

Could you please private message me your account number so we can check with the casino rep what's going on? 

Hi Dylan!

   I recently made a deposit of $25 via pre-paid credit card. I managed to win $3400 and would like to cash out. Can you please tell me if I can request my withdrawal by bitcoin even though i didnt deposit by way of bitcoin?

Thank You.....Napakin

Hi napakin,

Which of the 3 brands did you play? 

I played at Liberty Slots