Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Old Havana, High Country Casino Support and Complaints Thread

did you receive a response from the casino representative?

once again my balance was $600, their system itself adjusted my balance to $150 it is written in the internal rules of the casino a deposit is made if the amount is less than $150 since the maximum withdrawal for a no deposit bonus is $150 This means I don’t need to make a deposit since the system adjusted my balance to the withdrawal amount.Dear casino representative, I am waiting for an immediate solution to the issue

since you have already deceived the forum administration and me personally once writing that everything is fine and the player will soon receive the money I'm waiting for a personal answer from you in this thread

The casino representative is going to answer or not?

Hello kitera99,

Still no updates. We are reminding them regularly.

Keep you posted.

We are working on this.

Hello kitera99,

The casino returned with their final resolution regarding this case, stating that you used a free bonus and did not follow the terms and conditions of the bonus. We received the terms that support their response. That is why your payment was in the Pending status.

They added that you need to meet the T&C's to be paid, and that is why they have declined your withdrawal.

We will mark this complaint as Resolved, as we have done everything within our power to assist you, and this is the casino's final statement.

Thanks for your understanding.

I’ve been waiting 3 weeks for my withdrawal of $990. I’ve been told it’s been “approved” and would be sent out with next round of payments, that was 9 days ago. I’ve emailed support, tried live chat (who seem bothered that I’m even asking them anything) and keep getting told it’s approved and should have it soon.. now for the last 5 days or so I’ve lost contact and the withdrawl department won’t even respond at all to me.. I’m fully verified, won this with a cash deposit and seemingly am being bamboozled & given the run around. I need help and somebody to hold them accountable, please if there’s anything you can do

USERNAME// NIKK****

Hello Nicholas Deleon,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Nicholas Deleon,

The casino representative got back to us and said that your payment has been processed.

Can you please confirm this, and we will mark this complaint as Resolved? 

Hello Nicholas Deleon,

We will close this complaint and consider it Resolved.

I don't want to say I no longer trust LCB but I no longer trust LCB I feel like your judgment has been swayed by kickbacks and you make reviews without cashing out or anything like that how can you review a casino in its bonuses if you've never tried to cash one out you can't so I no longer trust you

Hello Matthall76,

Can you please specify what is your issue with Old Havana Casino? If you would like us to contact the casino representative on your behalf, please elaborate on your issue and send us your casino username/ID via private message.